Home A/C died over weekend. Called Monday 8:00am. Tech on site within 2 hours. Tech was…read moreprofessional, friendly, and thorough. A/C unit back up and working. Couldn't ask for better service!

I will start by saying that I have been using Advanced Heating & Cooling for HVAC installation &…read moreservice at multiple properties for many years. Up until Monday, I have experienced as their website claims: "outstanding customer service that has been our hallmark for the past 25 years." Helen is the absolute best! After receiving a $150 bill for a 20 min service repair to clean a flame sensor rod at 4:30 pm last Friday, I requested a conversation with the CEO to negotiate a more reasonable price, and to discuss his policy about my furnace's full warranty only applying if I purchased the yearly service check at the cost of $89/yr, which I didn't find out about until after installation. I experienced an even bigger disappointment with the phone call response to my concern about the high cost for such a simple repair to detect & fix that I watched the tech perform. A full furnace cleaning and tune-up is $70. Mike D'Andrea was argumentative, demeaning and outright arrogant in response to my complaint - He tried to use every sales technique in the book to justify the supposed value I received despite my continual objection - including reference to an article about "firing your customers." He insisted that the HVAC industry sets the standard for fair prices and perceived value, despite what the local market demands. He continually tried to "educate" me with sales pitches about "flat rate price formulary books" that provide powerful sales tools to increase profit margins with higher service invoices using opaque mark-ups. This practice is outlined in "Setting Your Flat-Rate Prices" by Charlie Greer who touts that he helps "contractors become Millionaires every day" on www.hvacprofitboosters.com. Despite 'Flat Rate' business model promises of incredible profit margins, reduced costs, simplified accounting, etc.--the savings don't seem to be shared with repeat customers. It's a deceptive make-money-quick scheme designed to cover up an outrageous marked-up hourly rate. Buyer beware--itemized invoices are segregated in order to protect the consumer from unfair billing and up-charges by the service provider. Enlightening responses to consumer complaints about Flat-Rate Pricing practices can be found on Angie's List. I definitely will be taking future business to a company committed to making a good faith effort to resolve consumer complaints. Lesson learned.

We decided to change our hot water heater from electric to gas. We called Frontier. Because we live…read morein a mobile home they asked us to sent pictures of the old heater and the space that was available. We did this in the morning. They quoted us a price and that afternoon the heater was here. The installer came and installed it. Things went smoothly until we had high winds that night and the pilot light blew out. We relit it and didn't think about, things were good. But wait, then we noticed that the water wasn't hot enough and ran out quickly. They came out again and determined it was a defective valve. With Covid etc, we couldn't get a new valve. Ok, then how about replacing the heater? No, can't get another one! Then Rex showed up! He thought we might have a leak somewhere. He checked every faucet and valve in our house. Then he thought about crawling under the house to see if there was a leak. By now it was dark and cold! Sure enough the leak was under the house! He couldn't fix it that night. But, his crew was here the next morning. Within an hr we were fixed and had hot water again. we can't say enough good things about this family run company! They are TERRIFIC!

We decided it was finally time for central air and ended up needing to upgrade our 1971 furnace to…read moreaccommodate it. From the very first phone call to set up a consult the office staff was super friendly. Then Rex came out to our house and went over everything with us, he answered every question and concern we had and seemed like he really knew his product and what would fit our needs. The installers were friendly and efficient, it took 2-3 days to complete the job, which included adding another air return and moving heat vent. We've had a few questions since having the job completed and when we call they're always so helpful, including the lady helping me trouble shoot getting the a/c unit turned on for the first time this year since I couldn't remember how to get it out of its winter shut off. I always recommend frontier.

Dustin was referred to us from another well-known HVAC company in the area that didn't work on the…read morebrand of gas fireplace we have in our house. My wife and I are extremely pleased with Dustin's thoroughness of pinpointing the multiple gas leaks in our fireplace and the solutions he offered to address all of the issues. Dustin is extremely knowledgeable, friendly, and was great to talk with about other things besides the fireplace. He is building a highly reputable business while juggling the responsibilities of having a young family. I highly recommend Dustin for all of your HVAC needs - you'll be glad you called him! Jim S. Webster, NY

This is an update to a review I wrote about a year ago, Initially Dustin was not timely in getting…read moreback to me with a quote (he later explain why). Totally understood. I reached out again this year however, we were not able to come to a meeting of the minds for my project. Dustin was very informative and very personable. I wish him the best with his business. However can't give 5 stars because the project did not move forward so I have nothing to base five stars on.

Early January our boiler began having serious issues. It would turn off in the night when it was…read moresingle digit temperatures. Milner came to rescue and went to great lengths to solve the problem. They were dedicated, very pleasant to work with, and ultimately figured out what was wrong. We are very pleased that we chose them to be our service providers.

Was hoping to find a nice local business for HVAC service. Unfortunately, Milner Air Conditioning…read moreServices did incomplete work, resulting in a non-working furnace, then overcharged me to finish the job. If you decide to use Milner, make sure you always get their rates up front.

This is great company. I needed work done with my furnace and they were quick to come out and did a…read morefantastic job. I will be using them for the foreseeable future.

Jeremy is excellent - knowledgeable, quality work, prompt, and reasonable…read more Our furnace was barely warming our house. Initially, I received a quote from a different company on a Saturday and had them scheduled to come on Monday to get it over with, but felt buyer's remorse for the ridiculously expensive cost. Thankfully, I ran into my realtor who agreed and recommended Jeremy. I called him on Sunday for a quote and he came that same day! He went over the process steps, explained and answered all of my questions, was able to install on Friday, and most of all, his quote was reasonable. He doesn't have financing, however, he was willing to set up a payment plan that worked for both of us. I saved thousands going with Jeremy instead of the other company! He is fair and his craftsmanship is excellent. It's been a couple of months since we replaced our furnace and thermostat and everything is running smoothly this winter. I highly recommend Jeremy for quality work at a fair price.

Is it pleasurable dishing out thousands of dollars for a new furnace? Nah. Nope. Nuh-uh. However,…read moreMarty Ruffle of Always Safe Heating & Appliance Repair makes it, dare I say, pleasant. His cheerful demeanor and vast HVAC knowledge eased the frayed nerves; providing the confidence needed to make wise (though expensive) decisions. Marty was initially recommended to us by our realtor. We hired him to simply clean the furnace. Though our furnace was in very good shape, Marty still spent at least an hour educating us on specific care and maintenance issues. A year later, when the furnace in our new house was misbehaving, I called our former realtor to get Marty's number. Though not an emergency, Marty was able to stop by less than 24 hours later. He's been in the HVAC industry for more than a decade, and it shows. He was able to tell me what company manufactured our 40 year-old furnace just by listening to it! I believe he operates from his home, so he does not have to cover expensive overhead, a savings he passes on to you. He also gives you his cell phone number, making him very accessible. Our furnace was nearly 40 years old, and while repairable, it just did not make sense considering its lack of efficiency. Marty was aware of the varied rebate programs, and helped us save a few bucks, which everyone can appreciate. He installed an AirTemp furnace, which he said is just as good (if not better) than the more well-known brands. They make a number of the more well-known brands, but when purchasing directly from AirTemp, you're not paying for all their marketing efforts. He walked us through the process of installation, so there were no surprises. All of our questions were met with a kind and humorous response, and he even shared numerous inexpensive energy conservation tips that we could easily do ourselves. Installation took about 13 hours - one day. Though he, and his assistant, were in and out of the house constantly, he made certain that our kitties did not escape. They were professional, cleaned-up after themselves, and more impressively, he called back the following day to see how things were going. I will be calling Marty when my furnace needs to be cleaned. And he told me a secret -- most high energy furnaces don't need to be cleaned every year -- every other year is fine. (Who knew?!) I will definitely be recommending Marty to family and friends. If you're on the fence, give him a ring, you'll be happy you did!

Affordable install but troubleshooting issues after was challenging and scary. Easily upset. Came…read moreclose to kicking him out of my house for how he treated me. I called another company to fix the problem on a brand new unit that he'd installed because I didn't trust he'd do quality work. They fixed it for free after I told them who installed it. Run!

Great company since i hired them about 5-6 years back. Still doing business woth them kn a yearly…read morebasis and highly recommend.

I cannot say enough about Arndt HVAC. Jason is awesome honest and trustworthy. He does not take…read moreadvantage of us old folks. I would recommend him and his crew to anyone! And of course he has Dash working with him. he is a sweetheart!

I call them about my heater broken and they say will call back in five minute and never call back…read morethen I try call again they say will give me other call in one hour never call back. It no good business to wait long for phone back ! I go other business who will want make money !

We have been dealing with Huffman for at least 20 years and I cannot say enough good things about…read morethem. They are courteous, reliable, fairly priced and always there when we have needed them. Elliott saved us again this week when the 20 year old air conditioner in our recently new to us townhome quit in the first week of 80+ degree days hit. He quickly obtained a unit, reschedule routine service calls and had us up and running again. We believe strongly in supporting small, local business and are happy that we have stayed with the. For installation and service through the years.