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    Mid-State Auto Sales

    5.0 (1 review)

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    9 years ago

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    Royce Automotive

    Royce Automotive

    (1 review)

    Best customer service experience I've ever had, anywhere. I wish more businesses and dealerships…read morewere like these guys. I can't say enough about how this dealership really took care of me, truly they are the BEST EVER! I had a really hard time finding a used Honda Ridgeline but they had the perfect one here. Dennis, the salesman I talked to on the phone, was one of the nicest guys I've ever met. Very friendly, we were even chatting sports and all sorts of things not just business so I appreciate him taking the time to get to know me a little. One thing they did that made them the best is follow up! I had trouble with other dealers not caring to call me back, but the guys at Royce called me back when they said they would and I appreciate that. The price was good on the vehicle too, I felt like I was getting a good deal. Another thing I really liked was they have the carfax report available for all their vehicles for free on their website, so I could see the service history of the vehicle I was buying. I also appreciated that the vehicle I bought was serviced, prior to purchasing. I feel like they did me a huge solid by taking the vehicle off the lot to hold it for me while I got final approval from my credit union because I really wanted this vehicle. They spent a lot of time with me and it shows they care. I wasn't just another sale. I can't thank them enough, they went above and beyond. Again, best customer service experience I've ever had, anywhere!

    From the owner: We aim to provide you with complete & transparent vehicle information so you can make the best…read moredecision for your self. No sales pressure, complete honesty, and a 30 day warranty on every vehicle, makes us a pretty cool spot to shop for a car.

    Faulkner Chevrolet - Lancaster

    Faulkner Chevrolet - Lancaster

    (37 reviews)

    The folks at Faulkner Chevrolet are friendly, courteous and hospitable. They do maintain a…read morelow-pressure approach which was appreciated. However, I've bought and leased new cars from many other dealerships where I've had a much better experience. In the end, I got the car I wanted within a payment plan that worked for me. To make this happen though, I feel it required a lot of work, flexibility and attention from me. Lots of phone calls and emails back and forth between me and sales with very little respect for my time and work schedule. On 3 separate visits, the cars inside the showroom were very dusty, no excuse when there are idle salesmen gossiping around the sales manager's office. The finance guys were top-notch, worked hard and saved a sale that I otherwise would've walked away from. One caveat here, they will hit your credit multiple times if they have to, to get to a finance term that works. This will lower your credit rating. In my case it occurred because they promised a deal they couldn't really do. They will push an expensive service plan on you at signing. Not saying it's bad, just be ready for it. Vehicle delivery was anticlimactic and rushed. (Screwed up the OnStar transfer from trade-in to new). I drove away feeling "meh" on the experience. They didn't do me any favors and I don't feel like they did anything special or give me a deal I couldn't have received anywhere else. I can't speak to the service which I hear is very good though, I'll report on that in the future. Overall, I continue to love the GM/Chevy product, but there may well be better Chevrolet dealerships around. Update..... Back at Faulkner for the annual inspection and oil change. This is the 3rd time using service for routine maintenance. Service has been outstanding but they take the state inspection very seriously and it does seem to take a full 90-120mins to complete. Friendly folks, Nice waiting area, clean, nice bathrooms, free WiFi, computers, bottled water, coffee, etc.

    Would give ZERO stars if possible. They sold me an absolute lemon of a used car that has cost me…read morethousands in repairs in less than two years -- and it died the day I moved my son into college, leaving me and my wife stranded 90 minutes from home. I had to pay to have it towed to my driveway, where it now sits, utterly inoperable. Can't even trade it for parts. If you're reading, I implore you to buy from ANY other car seller in Lancaster County. You'll thank me later.

    Mid-State Auto Sales - usedcardealers - Updated October 2026

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