Caring doctors supportive staff they really care about the eye health of their patientsread more

From the ladies at the front desk to all of the Doctors this office is amazing. Always clean,…read moreprofessional and courteous. I truly appreciate the staff that helps when it's time to select frames. They are very patient and informative. Thank you!

used car salesman vibes. overpriced and staff seems to take advantage of dual insurance customers…read more take your business elsewhere.

They put new reader lenses in my frames and I had to bring them back because I could only see about…read more12" in front of my face. Paul advised that this was my fault because everyone knows that "readers" means for reading books close to your face. He completely put the blame on me. I wear readers for work, and have for over 10 years, and have never had this issue. Who is buying glasses for books only - he was insulting my intelligence and refused to take responsibility for his incompetence. I would have purchased frames from them but he refused to sell them to me because, in his personal opinion, they wouldn't look good on me. What the customer likes is irrelevant. In general, I found everyone in this office to be extremely defensive, regardless of the situation - from the front desk to the person administering the eye exam. I will never be back.

Thank you, Dr. Koreen, and your staff for the excellent care during my eye surgery. i'm very happy…read morewith the results.

Dr. Koreen and the entire staff are and have been wonderful. Numerous visits, cataract surgery and…read moremore, and the outcome could not have been better. Always to nice, professional and caring. I won't trust anyone else moving forward with my eyes!

I made an appt for an eye exam & it was cancelled so I had to reschedule for the next day. I took…read morePTO to leave work early, sat in traffic and when I'm 5 mins away I get a call 10 minutes before my appt that the DR had an emergency and had to leave so my appt was yet again cancelled. Seems very inconsiderate and unprofessional. Of course things happen but I won't be coming here any more. Monroe location.

Lukewarm reception of the staff assigned to help me. Guess too much effort for said person to do…read moresome work. Never returning. Not impressed at all.

Seth the Manager was fantastic and got me right in. The prices were great compared to other…read morelocations and covered both contacts and glasses.

Visited this place on a Wednesday after a long day of work to pick up my contacts. Apparently they…read moreclose whenever they want. I was raised in customer service and closing early, no matter how early was never tolerated. How does a business operate like this ? Completely unacceptable and for this reason, I will never order contacts through this establishment ever again.

I was visiting from out of town and needed an emergency appointment Mid Hudson was the only…read moreoptometrist in a 20 mile radius that would help. When they heard my symptoms they squeezed me in right away. Upon looking at my eye they determined I need a retina specialist and stuck with me until they could come up with someone to help. Even though I'm not a local customer they followed up to see how things went. I really appreciated their concern and effort!

I brought my rimless glasses in to have the glass replaced with a new prescription. After a week I…read moreget my glasses back and there is a fingerprint underneath the anti glare coating. I brought them back and of course the girl plays dumb as to what's wrong with them. So they send them out again to one of their labs they deal with. After over a week I am finally able to reach them (their answering machine always picks up) and the girl says the glasses failed the inspection and they have to remake the lenses again. I am so fed up with them! I used to have my glasses done in an actual optical lab and have even walked through the lab so I see what goes on. I don't know what kind of morons work at the lab they use. Update: 3-6-13. Well since their lab screwed up so badly, they made my sunglasses for free. I wasn't that pleased with the sunglasses. Some small scratches on the lens and major glare when looking through them. Its been 2 months and they have remade my rimless glasses about 3 times now. I finally got them back today and there were two imperfections in the lenses. Mid hudson gave me a full refund (after asking). I am happy with mid hudson but not the lab they use (lab is in pennsylvania).

Anastacia helped me out when one of the pads on my glasses fell out. She replaced both for me…read more Thank you for the help! The staff here are very attentive and professional. Will be back for new glasses.

New insurance at work, my provider was out of network. Lenscrafters was able to see me same day…read morewhereas other providers in network had a long wait. The place was spotless! Bright, clean and healthy feeling. I had prepared for an awful experience and it was not that at all. Amazed all fairly new equipment and technology to evaluate my vision needs. Both doctor and manager so helpful. Made it a seamless transaction. I couldn't be more pleased with the experience.