I have been seeing Dan since I was a kid and have never once had a bad experience. He somehow is…read moreable to use the needle in a manner that causes no pain and that's great cause I hate those damn things. My dental history is long. -Braces -Broke a tooth as a child which required a root canal and fake tooth -Many cavities -Chipped teeth I gladly suggest him to my friends.

I regret having to write this review, but I think others should be informed. First, the good. Dr…read more O'Brien is a nice man, and obviously very skilled. However, he talks so fast and assumes you understand everything he is saying at warp speed, I rarely know what he is saying about problems, treatments, etc. When you ask him to slow down or ask questions, he appears annoyed. He makes lots and lots of referrals for procedures (which he assures you he knows how to do, but would prefer you go elsewhere) and his referrals are in distant locations (CT, Harriman, etc.)-for folks in pain and with limited time constraints, this is impractical. Surely there are specialists in the MIddletown area who offer these services. His office staff is a nightmare. They lie, plain and simple. They will tell you whatever it takes to get you in the office, and then say "oh, she should not have told you that, we cannot do that, or that is not what she said" and make you think you are nuts. Gaslighting. Dentistry is expensive and I understand some of the reasons why. A good dentist is worth their fee. Dr. O'Brien charges more than average, in my experience, and not where I am going to spend my healthcare dollars.

Drs. O'Brien & Fenner are very good! I've been going here for over 6 years and my only comlpaint…read moreis I miss Dr. Patel. I am always seen on time or earlier. Office staff and hygentist are great. The office isn't hi-tech or white and clinical, but it is CLEAN and it's family (& coward) friendly.

Office is clean and professional. I was seen as an emergency on a holiday weekend. Everything was…read moreexplained, options given, and the quality of care excellent. All the employees there are friendly and caring.

I moved upstate from Brooklyn about 5 years ago. After going…read moreto 3 different dentists up here I about gave up. Franklin Lackee, DDS IS the best dentist I have ever gone to, and I am 65. No pain, no fear and very professional. Nicest Man who knows what he is doing. I can't say enough about him AND the entire staff. I will be making another appointment real soon. Have a lot of work that has to be done and again, I have no fear finally!

I was PETRIFIED going to the dentist fur anything even a simple cleaning ... I had a filling that…read moreneeded to be taken care of immediately so had no choice but to face my fear! I called the office and they gave me an appointment 1.5 month out, but called in a week with a cancellation. When I arrived the front desk staff and dental hygienist were there to receive me, both were very friendly and welcoming!! Remember I said PETRIFIED of dentist! I explained (more like emphasized ) to The hygienist my fear! She took her time and was so gentle! Today I went for a filling, again totally petrified based on past experiences! Dr. Lackee was so gentle!! I didn't feel anything! It was a breeze! I have more dental work to be done and looking forward to a pain free session .

Came in for the Yearly Check Up and cleaning of the olde chompers…read more Office Staff was efficient as always... Completely explained the billing and checked my insurance coverage. Quality of care is top notch. I always see Celeste when I need Dental Hygienist work. The place runs like a well oiled machine!! THANK YOU

This place is the best and most advanced dental center. They specialize in implants. All the…read moredentists that I came across are so amazing, knowledgeable and i fully trust them (dr blau and dr dan Katz in particular). I wish I had known about them earlier. all the staff starting from the front desk to the dental assistants are all so wonderful and accommodating. You can tell they all get along well and are like a well oiled machine. I hated going to the dentist but their technique as well as equipment make the dental experience so much comfortable and calming. I like the mouthpiece they use during the procedure. its actually calming white noise and drowns out the drilling. it also doesnt dry out your mouth and doesnt feel like you are drowning on your own saliva. I also appreciate that they explain in detail the plan of care so everyones on the same page. I recommend them 100%!! I also was impressed for my very young daughter. every single time she went to the dentist to get a simple cleaning, she would cry and end up throwing up. it was awful but when i brought her to middletown dental associates, she was actually able to get a FULL cleaning done and said she loves the dentist. I was shocked (in a good way). Thank you Middletown dental associates!

OMG I am extremely pleased with my results!! Shannon was very professional. She answered all my…read morequestions and helped me ease my worries. No pain! I had the most amazing experience getting my teeth whitened for the very first time. The best part is that she came right to my house! I highly recommend Diamond Smile Whitening when you want your teeth whitened!

As always the staff and Dr. T very caring and thorough.I have a extraction scheduled next if that…read moregoes well I will be a client for ever. Terri Middletown NY

Brilliant Technical Care, Undermined by Toxic Office Culture and Shocking Dismissal…read moreOverall Rating: (2 out of 5 Stars) This is a complicated review, spanning several years of specialized care. I must separate the technical expertise of Dr. Rothstein from the administrative and cultural environment of The Smile Place. The 5-Star Dentist: Dr. Rothstein is exceptionally talented and kind. I came to him needing complex work done on a failed permanent bridge after a high school trauma left me without my front teeth. This is a very vulnerable situation, and Dr. Rothstein showed genuine compassion and the highest level of skill, successfully recreating my smile where others could not. If you are looking for cosmetic dentistry or complex restorative work, he is, without question, a genius and one of the best. The 1-Star Staff and Culture: The reason I am compelled to write this is the pervasive atmosphere created by the rest of the staff, from the front desk to the hygienists. While under Dr. Rothstein's care, I overlooked numerous instances of textbook passive-aggressive comments and behaviors directed toward me. As a patient, you quickly learn that getting in to see the doctor, who is truly excellent, takes priority over the unpleasant--and unnecessary--staff drama. It was always clear the office lacked soft skills and professional empathy. The Shocking Dismissal: The relationship ended abruptly and disrespectfully. I had scheduled cleaning appointments for my daughters in May to ensure they were seen before an insurance transition. When my daughters had an unexpected, time-sensitive conflict, I emailed the office the morning of the appointments to apologize for the inconvenience and cancel, and I immediately offered to pay the full cost of the missed slots. (By the way they are both young adults) Two weeks later, I received a certified letter formally dismissing me as a patient from the entire practice. After putting up with years of unnecessary passive-aggressive tension from the office staff, the ultimate irony is being fired as a patient via certified mail because my daughters missed their cleaning appointments--an inconvenience I offered to fully rectify financially. Attempts to reason with the front office post-firing were met with being ghosted. Final Verdict: Dr. Rothstein's talent is 5/5. The patient experience, from the day-to-day interactions to the final, shockingly cold dismissal, is 1/5. If you need great, cosmetic work and are prepared to tolerate a hostile atmosphere and risk being arbitrarily dismissed over a scheduling error, go here. If you value a warm, friendly, and professional environment where you won't be met with passive aggression or an immediate firing over an honest mistake, this is not the place for you.

This office is closed! Found out today 8/6/2025. No notice received. When you call it just plays a…read morerecording over and over.

The Dentist and dental tech staff are very good. The receptionists are inept. They failed to notify…read moreme that the dentist was out, and when I arrived for scheduled appt, they lied about trying to reach me. On a prior occasion they left me waiting for an X-ray, then said they announced my name when they did not

The staff was very friendly from the moment we went in. It was an initial consult for my daughter…read morewho said her two front teeth were bothering her. The dentist was friendly,funny and down to earth and for a teenager that means a lot! He told her what to do and didn't try to push any unnecessary treatments or procedures on us. They were able to fit her in for a cleaning later in the day and Sarah the hygienist was wonderful..my daughter really liked that she explained what she doing and why. Also told my daughter how to maintain her "bright whites" until the next visit. I liked them so much I made an appointment! Let's see how it goes for mom..but so far so good!

I have had nothing but pleasant experiences here. All of the staff is extremely caring, informative…read moreand friendly. I have a lot of anxiety when it comes to dental work but they have always found a way to keep me feeling comfortable, safe and cared for. I would highly recommend.

I've been going to this facility for 4 years and absolutely love it. Very friendly receptionist,…read moreHygienists are very caring. There are 2 dentists but I see Dr Lackey. Highly recommend them