Charlie was great and informative and showed up same day. Changed the faulty part in 20 mins and…read moregave advice about how to extend the life of my furnace.

My furnace quit in the middle of a cold snap and I was out of town. They came, diagnosed the…read moreproblem, offered several options and I had a new furnace in a few days. Long story, but they also help identify the source of the problem and the cause. Friendly, courteous and professional.

Very helpful and prompt service. Their explanation of the fix was detailed and answered my…read morequestions. Plus flexible appointment scheduling, and more affordable than other estimates.

I gave them a five star rating just because I could not give them a six star rating Extremely happy…read morewith their professionalism and quality of work. Highest praise for Mark, the owner, Erik the head installer, and for Carter, Dan, Dillon, and Terri. Would highly recommend this company! Jim

They cleaned out our vents. Crew of three people. All very professional. Priced in line with other…read morequotes we got. Would hire them again.

UPDATE (July 9, 2025): After posting the review below, the…read morebusiness owner escalated the situation by leaving a 1-star Google review on the page of my employer -- a completely unrelated business. In that review, he made false claims about my conduct and advised others not to hire me. I have never contacted this person outside of leaving public reviews, and I have blocked all further contact. This action appears retaliatory and inappropriate. I have reported it to the Better Business Bureau, the Minnesota Attorney General's Office, and the FTC. I stand by the review below, which reflects my honest experience as a prospective customer. [Updated to address owner's response and clarify timeline.] I reached out to this business via their website to get the air ducts cleaned in my duplex. After submitting their contact form, I was quickly texted and asked to send pictures and videos of both furnaces, which I did promptly and completely. They confirmed receipt and said they'd send a prep list, then communication abruptly stopped. Over 25 hours passed with no follow-up, so I sent a text asking for an update. I received no reply. At that point, I reasonably concluded they were no longer interested and chose to leave a review to reflect my experience. Immediately as I was submitting the review, I received a phone call from them -- too late, as I had already hired someone else. I did not answer. They then sent a text acknowledging they had just seen my follow-up. Rather than take responsibility, the business replied to my review publicly and posted my full legal name (including my middle name) -- which does not appear on my public Google profile and which I never gave them permission to share. This is a clear privacy violation and feels like retaliation. They also imply that I'm unreasonable or dishonest by telling others to "click my name and see the type of reviews he leaves." I welcome anyone to do so -- over half my reviews are positive 5-star feedback, and any criticism I've posted is respectful and factual. This kind of response is unprofessional and borders on gaslighting. This review reflects my honest experience: I was responsive, patient, and gave them a fair chance. The poor communication and inappropriate public reply speak for themselves.

Beyond thankful!…read more The heating dude is very responsive. When you call or text, if he doesn't reply within seconds, it's usually less than 30 minutes. He really is a hometown business. He's quick, helpful, and affordable.

I am sitting here in my home and the heat index is 108. For the first time in 14 years I am…read morecomfortable inside! Jake dug deep into a problem to make sure I got the most out of my new furnace/air combo and I couldn't be more appreciative. I couldn't recommend more

Our dishwasher stopped working. I called yesterday afternoon and was able to get to get an…read moreappointment for this morning. Tim was very considerate and professional. He was here and gone within about a half hour. During that time he was able to diagnose, discuss it with us and repair the dishwasher. So thankful for his work! I would definitely recommend him and will request him again for any future services on our appliances.

Great appliance repair company! Tim showed up promptly and was able to diagnose my issue very…read morequickly. He was very knowledgeable, and he had the parts in his truck to fix the worn bearings in my dryer. I couldn't ask for anything more!!!

I called Kulla and Kurt(owner) answered while on vacation-"going fishing!)…read more That was a Friday. He was at my home on the day he said he would be: "the next Wednesday" as he said he would be. Kurt and his trusty assistant; Pat diagnosed the problem, replaced the damaged electrical parts, showed me how to run the new thermostat, B.S.'d with Kurt and they were out the door in less than an hour. Now here is the kicker. Another company told me I needed to replace my ENTIRE AC/FURNACE for $5,000. Kulla charged me UNDER $200 for the inspection, assessment and rwplacement of parts. I mentioned to the owner Kurt Kulla that his reviews are often low. He stated that anybody can write anything about his work and he doesn't have the time, man power nor inclination to patrol reviews of what someone may or may not have said about his work. "They can contact me if they have a problem. I'll listen. But I get most of my business from referrers and I'm VERY busy." And in fact, I got the Kulla referral from my neighbor. I won't tell you, you'll save5 over $4,800, as I did. But I will advise you to call Kurt Kulla first.

Kulla Heating and Air replaced my furnace and air conditioner. They did a great job. They…read morecompleted the job on time and were very professional. The price was much lower than the competition. I highly recommend Kulla Heating and Air.

We recently moved to a new home that came with the original AC unit. I was hoping we would be able…read moreto squeeze another few years out of it (this sucker was from 1985!) but the minute I threw the switch we had water leakage onto our new furnace...not good. Of course it had to be during the summer when it is crazy hot here, so everyone in the neighborhood was booking services. One company I had come out quoted me well over five grand to install a new AC unit. I wasn't having that and started talking to our new neighbors. One of them just had their AC unit replaced last year and recommended Apple Lake. I gave them a call and found out that they could get me the same unit (just a different brand) for half as much. And no, this wasn't some cheap brand, this is Carrier. The company was founded by the guy who invented AC... Installation was a breeze (no pun intended!) and it was great working with the staff. They went above and beyond customer service to make sure we were taken care of. Finally, we have cool air back in our house and couldn't be happier with our experience.

Working with Bruce, Beth and Cory was great! Quick response to come do a check up on our furnace in…read moreSeptember because our furnace kept failing. We decided to replace our 25 year old furnace with a Carrier product. There were no gimmicks or talks from them about purchasing products we didn't need, just a first rate efficient furnace. We got a great price and fast installation on what was a very cold day this past November. Highly recommend Apple Lake to anyone replacing their heating and air conditioning systems.

Very quick to respond and very flexible with our schedule. Quick easy service that solved the…read moreproblem right away

Our furnace stopped putting out hot air on a day where the windchill was -14. Going into a weekend…read moreand not knowing what the issue was, we didn't feel like we could wait for our regular HVAC company to come out on a stand-by appointment. A friend of ours recommended Prior Lake Heating & Air Conditioning, and they came within three hours and had diagnosed and fixed the issue in another 15 minutes. Scott also spent time talking to us about potential issues we might run into with this furnace which was much appreciated. We aren't normally in their service area but they agreed to stop by since they were in the area and my cold toes and hands are grateful!

Good communication on the front end. I had a inducer motor replaced, and added on a new solenoid…read moreand ignitor. I asked for an itemized receipt and didn't get one after. My fault for paying before getting it, but it doesn't make me feel great about the markups not being shared. I thought I would be a repeat customer at the beginning but probably not after this lack of follow up

Mario was quick in response time and was able to come out almost immediately! He did great work and…read moreexplained what happened as well as offered to order me new air filters when I need. He is there to look out for your best interest. Because of him I now am sitting in a 65 degree house versus 87 degrees!

They installed a new boiler and water heater (one of those heated off the boiler) and did an…read moreawesome job. I had 3 bids and these guys are the only ones who did an analysis and who recommended a boiler quite a bit smaller than what they were replacing. It was installed last fall and did an amazing job keeping the house warm over the winter, and it did better than the old one with lots more BTUs. Their price was middle of the pack but they sold me on their effort and working with me to get it done how I wanted it. Very friendly and excellent work. And we also love the new water heater.

Excellent service from all staff. Thorough, informative, professional. I highly recommend them…read more The service tech used a video scope to examine the heat exchangers and then showed me the many cracks that would lead to carbon monoxide being released. I didn't have to rely on their say-so; the evidence was in right in front of me. They explained the issues with my old furnace and discussed options tailored to my house and needs. At no time did I feel pressured to buy an expensive new furnace; their service reps shared information and I made the decisions. The estimator discussed options and alternatives with me, giving me information to make the decision about which brand to replace my old one with. The cost was very reasonable, and their payment plan helpful.