Beyond thankful!…read more The heating dude is very responsive. When you call or text, if he doesn't reply within seconds, it's usually less than 30 minutes. He really is a hometown business. He's quick, helpful, and affordable.

I am sitting here in my home and the heat index is 108. For the first time in 14 years I am…read morecomfortable inside! Jake dug deep into a problem to make sure I got the most out of my new furnace/air combo and I couldn't be more appreciative. I couldn't recommend more

Charlie was great and informative and showed up same day. Changed the faulty part in 20 mins and…read moregave advice about how to extend the life of my furnace.

My furnace quit in the middle of a cold snap and I was out of town. They came, diagnosed the…read moreproblem, offered several options and I had a new furnace in a few days. Long story, but they also help identify the source of the problem and the cause. Friendly, courteous and professional.

Very helpful and prompt service. Their explanation of the fix was detailed and answered my…read morequestions. Plus flexible appointment scheduling, and more affordable than other estimates.

I gave them a five star rating just because I could not give them a six star rating Extremely happy…read morewith their professionalism and quality of work. Highest praise for Mark, the owner, Erik the head installer, and for Carter, Dan, Dillon, and Terri. Would highly recommend this company! Jim

We had a guy from Controlled Air come out and do a diagnostic on air condition that wasn't working…read moreanymore. He was very kind and thorough about talking me through what he was finding as he took the unit apart. After that, we went into my house and he gave me a rundown on what I could do to increase my AC capacity and how I could better control the air flow in my home since it is a unique split level. The service fee for him to come out was $99 which is about average in the metro area for a technician to come out. If you know of a place that does it for cheaper, message me! I think for him to come out and do a diagnostic and then give me some tips for the next 15 - 20 minutes was worth my investment. Now I know what I have to do (replace my AC unit) and I know a little bit more of what I should be shopping around for. The technician wasn't pushy, didn't rush through anything, and left making sure I knew next steps. I appreciate him being transparent and keeping me in the know of what was going on. Thanks!

don't trust them they are liars and scammers. they try to sell you a $10,000 ac unit and if you…read morerefuse they will lie and put negative reviews on your credit to get back at you. I had my ac fixed for $20 by calling a secon company so don't take them at face value they will deceive you especially if your older

I shopped around for various quotes and Dean's (the owner) was one of the best. I do all forms of…read moreconstruction and know what to look for and am extremely critical of anyone that touches my house. Dean and Scott are great people and they did one of the finest jobs I have ever seen installing a new HVAC system as well as a sealed combustion garage heater. Everything was done meticulously and to much higher standards than is required by the building code. They took many extra steps voluntarily way beyond any other contractor I have seen to make this a 100% perfect installation. For example, many HVAC contractors would come in and just swap out the units, these guys on the other hand, spent the time to clean up the gas lines in my mechanical room, they labeled everything, used higher quality parts than required and paid a lot of attention to detail. They don't just swap out heating and air units, if they see something existing that is not right they fix it while they are in there. They also custom bent some ducts because I wanted my furnace moved over 2 feet. I work with sheetmetal and I have seen plenty of bend jobs by HVAC contractors, but Dean's man Scott is the finest tinman I ever seen - the sheetmetal ductwork is nothing short of artwork and the precision of it really impressed me. These contractors represent the finest of workmanship, they are also just really nice guys that you enjoy talking to and can trust and since they will be in your house a lot working, this is very important. I am also a licensed auto A/C technician and have installed home HVAC systems in the past myself, so I know what I am looked at when I rate their work as the highest quality. Now, there is one other major company in my area south of Minneapolis whom I will not name, but they have a lot of good reviews and they are a great company from as much as I can tell. They gave me a quote which was very good, but would not do several things that I wanted done, which the Prior Lake guys were more than happy to do. I am not saying that Dean's competitors are not good, I'm just making the point that Dean will take the extra steps that the other contractor's that bid for me would not, so in my experience there really isn't any good reason for me to consider someone else. I highly recommend that anyone use them for all of your HVAC needs. I did find them from several word of mouth recommendations and from neighbors. If you want the highest quality job at the best price from good, honest people then Prior Lake HVAC should be seriously considered. Here is one last update: We did permit this work and the county building inspector recently inspected the job and signed off on everything to code and commented on the high quality workmanship and attention to details.

Very quick to respond and very flexible with our schedule. Quick easy service that solved the…read moreproblem right away

They installed a new boiler and water heater (one of those heated off the boiler) and did an…read moreawesome job. I had 3 bids and these guys are the only ones who did an analysis and who recommended a boiler quite a bit smaller than what they were replacing. It was installed last fall and did an amazing job keeping the house warm over the winter, and it did better than the old one with lots more BTUs. Their price was middle of the pack but they sold me on their effort and working with me to get it done how I wanted it. Very friendly and excellent work. And we also love the new water heater.

Excellent service from all staff. Thorough, informative, professional. I highly recommend them…read more The service tech used a video scope to examine the heat exchangers and then showed me the many cracks that would lead to carbon monoxide being released. I didn't have to rely on their say-so; the evidence was in right in front of me. They explained the issues with my old furnace and discussed options tailored to my house and needs. At no time did I feel pressured to buy an expensive new furnace; their service reps shared information and I made the decisions. The estimator discussed options and alternatives with me, giving me information to make the decision about which brand to replace my old one with. The cost was very reasonable, and their payment plan helpful.

Our dishwasher stopped working. I called yesterday afternoon and was able to get to get an…read moreappointment for this morning. Tim was very considerate and professional. He was here and gone within about a half hour. During that time he was able to diagnose, discuss it with us and repair the dishwasher. So thankful for his work! I would definitely recommend him and will request him again for any future services on our appliances.

Great appliance repair company! Tim showed up promptly and was able to diagnose my issue very…read morequickly. He was very knowledgeable, and he had the parts in his truck to fix the worn bearings in my dryer. I couldn't ask for anything more!!!

I got a brand new Ac unit and furnace and had nothing but problems since I had them put in I would…read morego some where else with my business about to ask for my money back and go else where for my ac and furnace not happy they been here 4 times to fix things don't sound new to me and every time they come something new breaks or something new is wrong

Our furnace went out yesterday on thanksgiving, so it was difficult to find someone the day after…read more I called air rite and spoke to the receptionist and she said she would pass along my info. Within 10 minutes I got a call from Brian. He was beyond helpful and went above and beyond in helping me. He told Me they were closed today, that he could come out tomorrow, and he asked me what the problem was. I told him what the issue was, and told him I have some knowledge as an electrician. We continued to talk about the issue. He walked me through where the problem most likely was, leading to a blown fuse. And sure enough with a new $6 fuse, the furnace works! Brian truly went above and beyond in helping me with this. He was quick to respond, and most of all knowledgeableand and helpful. He didn't have to walk me through diagnosing the issue, but I was very appreciative he did. I would recommend their service to anyone. If someone is willing to help and treat others like this, that's the company I want working on my furnace.

Nobody really likes having to replace a furnace, but Groff helped us out and made the whole process…read morerelatively painless. Came out for an estimate, and of the four companies that gave us quotes, Groff offered the best price for the best furnace and the quickest timeline. A few days later, they came back for installation. It took about 4-5 hours including complete set up, removal of the old furnace, and some quick paperwork for a rebate. Everyone was friendly, professional, and clean. The new one works like a charm and our house is warm again. Hopefully we'll never need them for another furnace as long as we live in the home, but would use them again if needed and recommend to others.

AC unit stopped cooling yesterday and I called Groff - they were out today and had it fixed in no…read moretime (replaced a compressor). Will absolutely call again if needed.