Furnace went on the fritz on a very cold day. Umberto serviced us within a few hours after…read morecontacted and had the heat working shortly. Great service and always reliable when called with issues.

Had Umberto's Install new furnace and Air about a year ago. Did a good job, or so i thought. Went…read morein and saw the they did NOT vent to outside of the house. Called and asked why they did this and would they please come and finish venting to the exterior? Refused. POOR customer service! 2/1/19 furnace starts blowing the circuit breaker. Called again. stated the soonest could get there was in 5 days! Really!!! Under warranty, -something degrees, and you cannot get there for 5 days? Also noticed water around the base of the unit. Opened up front panel and found a moisture drain line was not attached! How did the installation crew NOT attach this? Tried calling again and found the number no longer working, which means they have now blocked our number from calling the. This is the WORST customer service i have ever experienced! Stay away from this company.

Charlie was great and informative and showed up same day. Changed the faulty part in 20 mins and…read moregave advice about how to extend the life of my furnace.

My furnace quit in the middle of a cold snap and I was out of town. They came, diagnosed the…read moreproblem, offered several options and I had a new furnace in a few days. Long story, but they also help identify the source of the problem and the cause. Friendly, courteous and professional.

So, my kitchen faucet decided to go berserk and I seemed to exacerbate the problem trying to "fix"…read moreit. Well, I searched and got a quote from a few companies. I'd booked with a different company, who texted at the last minute that they weren't going to be there on time. Not getting a new time, I reached out again to those who had responded. Metro had originally stated that they could come out on Friday. I didn't want to wait that long, so I got on their list to see if they'd make it out on Thursday. I was contacted a short time later that someone would be out between noon and 4. Relieved, I got back to work. It was close to 3 when the nice young man arrived. I let him in and ge went right to work. Less than 30 minutes later, he'd cleaned out and tightened everything that caused the issue. The cost was $120. This was a quick,inexpensive repair with very friendly service. I've already given their name to a friend who's having plumbing issues at his home. Thanks Metro! I know who to call when the need arises again.

A week ago we were having issues with our furnace shutting off. It turned out to be a serious…read moresafety hazard that was leaking carbon monoxide into our house. The team at Metro Heating and Cooling was able to bring someone over to diagnose the issue, then bring a team over and complete the install of a new furnace within one day, working until after 7 pm because they said they were not going to leave us without heat for a night. We are extremely grateful to their team and will definitely be going back to them for any future work we need!

We recently moved to a new home that came with the original AC unit. I was hoping we would be able…read moreto squeeze another few years out of it (this sucker was from 1985!) but the minute I threw the switch we had water leakage onto our new furnace...not good. Of course it had to be during the summer when it is crazy hot here, so everyone in the neighborhood was booking services. One company I had come out quoted me well over five grand to install a new AC unit. I wasn't having that and started talking to our new neighbors. One of them just had their AC unit replaced last year and recommended Apple Lake. I gave them a call and found out that they could get me the same unit (just a different brand) for half as much. And no, this wasn't some cheap brand, this is Carrier. The company was founded by the guy who invented AC... Installation was a breeze (no pun intended!) and it was great working with the staff. They went above and beyond customer service to make sure we were taken care of. Finally, we have cool air back in our house and couldn't be happier with our experience.

Working with Bruce, Beth and Cory was great! Quick response to come do a check up on our furnace in…read moreSeptember because our furnace kept failing. We decided to replace our 25 year old furnace with a Carrier product. There were no gimmicks or talks from them about purchasing products we didn't need, just a first rate efficient furnace. We got a great price and fast installation on what was a very cold day this past November. Highly recommend Apple Lake to anyone replacing their heating and air conditioning systems.

Just an update. I finally heard back from Julie W. after a few weeks and me reaching out to her…read moreagain for an update . Basically, she "looked into it" and there is nothing that she can do. No refund, no nothing. She tells me- I need to work with Maytag- which I have and work with Warner's Stellian repair department- which I have. She apologized for the frustrating situation. Frustrating? Yeah, I would say more than frustrating. This is the WORST experience buying appliances/customer experience. They do not care. They have my thousands of dollars for the appliances and have washed their hands of it. I wish I would've read the yelp reviews before buying from them. We bought 3 major appliances from here years ago and had no issues. Warner's has gone downhill. I think the intent of the replies on yelp from the business owner, is to make it look like they care and are going to help, but they don't. I had to give 1 star in order to post the review. Otherwise, it would be zero or below the bar.

Purchased a brand new Kitchen Aid refrigerator and had it installed by them yesterday. Does not…read morecool... it was dead on arrival. Called repair and someone can't come out to look at it until next week Monday. Asked for a replacement as I'm not comfortable with an appliance that never worked to begin with....they said they didn't know if they can do that. Looking at other reviews, defective products seem to be a pattern of this store. Too bad because customer service was excellent before. Will keep you posted if anything gets done about this.

Do not use this company! I would like to leave two reviews of 1. Air Knights is not an honest…read morecompany to work with and Paul is out to rip you off. Furnace: Jan 28th -2nd day of -20 and my furnace wasn't working. I really felt the pressure of burst h2o pipes. I wish I would have called for 2nd opinion. I won't say how much he charged me to replace my furnace, but it turned out that it was ~$3500 more than it should have been. If it even needed to be done in the first place. A/C: April 24th, he came back to give a complimentary A/C clean and mtnc. Gave me a bunch of lies of I should refill the freone levels and I have a leak in the line that he can patch for $2300. I called a reputable HVAC company and they said that was a complete line. That gas was pulled from market 6 yrs ago, and would NEVER be an option. My A/C was fine.

Paul is a thief and extremely unethical. He lied about how much freon my unit takes, and then over…read morecharged me on both the amount and price per lb! I had several other technicians come out and tell me my unit only takes 5lbs yet he charged me 7lbs and for a ridiculously expensive amount, and the pictures below prove it. You can get refills for $80 of 410A from other quotes in the area and he charged double. He then will try and strong arm you into a useless warranty when you can get your unit filled 3 times over for the same cost as his warranty. Him and his office will dodge your calls after they have stolen your money. Please read his reviews on yelp before reaching out to this company as others have had the exact same experience with him LYING about how many lbs a unit will take. He has a 2.4 rating on Yelp for a reason, which is hard to do unless you're an unethical asshole. I will be notifying the better business bureau of his theft and crimes

BEWARE: Independent contractors are used by this company who carry their own insurance. I had an…read moreunfortunate situation where a furnace drain hose was bumped out of place by one of this company's independent contractors causing a leak in my ceiling weeks before my house was to close to a new owner. My claim was declined. The insurance company required unrealistic things like a photo of the space prior to incident showing the hose in place. Who takes pictures of their furnace? This resulted in a costly last-minute repair to my ceiling. Essentially this means that you are at the mercy of a potential crappy insurance policy carried by the contractor and that the owner takes no personal responsibility for potential damage.

We were experiencing very poor air quality in the home, which felt stuffy and heavy. We had to…read moreconstantly replace air filters and frequently encountered dust on items. We looked around and read many reviews. We decided to contact Twin Cities Furnace Cleaning. They did not answer the phone right away but I received a call very quickly. I explained the situation and how we have some allergies, and they took the time to listen and go over all the details. They then recommended Steve who is the go-to guy when it comes to allergies as well as other things related. We set up an appointment with Steve, and Steve arrived early. He set up his equipment and was very mindful about making a mess as well as getting things dirty and wet. He took his time to explain as well as show me what was going on and answer all my questions. Because of allergies Steve took his time and made sure each vent was cleaned as best as possible. The things I saw in the ductwork were scary, which had built up over the years of this property. After he was done, we swapped the air filter and within 20 minutes of running, I could smell the difference in the air. The air felt lighter and did not have a heavy feel. Also, my air purifiers were not reading off the charts anymore. Steve did a fantastic job and I would highly recommend him as well as Twin Cities Furnace Cleaning. I ended up getting their Ultimate cleaning or whatever the highest one was, and compared to other places, it was cheap. The price you pay for what you get is a bargain. It ended up being $541.00 with tax and worth every penny.