I almost never leave reviews, however I feel this is a case where it is warranted. My AC stopped…read moreworking, and after texting multiple HVAC repair companies, Mario was the first to respond, which I appreciated. I mentioned that we didn't need an emergency visit and he fit me in his schedule for the next morning, quoting $175 for the service call. After diagnosing an electrical short in the contactor, he left to pick up a replacement part, and finished the job that same day. At no point, before or during the repair, was I given a total cost estimate outside of the initial $175 or a chance to approve the total job amount prior to completion. It was shocking, then, that the final invoice came out to $800: a $175 diagnostic fee, two hours of labor at $175/hour, and a $275 charge for a part (contactor) that retails for $50 or less. In addition, I wasn't given an invoice upon completion of the job, but rather I had to ask for it twice afterward. If any part of this review gives you pause, I'd consider taking your business elsewhere.

No call, no show twice!! Rescheduled the first missed appt. They reached out and asked to…read morereschedule that second appointment. I agreed they didn't show up to that appointment, Or the one I had scheduled before the rescheduled appointment nothing like waiting the four hour window. No one shows up, called multiple numbers for them. No one answers. No call back!! If you enjoy waiting around for someone not to show up schedule with these people.!!! Zero stars!!! The name under the account was Anubha...I have text, saying appt change no response back. I'd be happy to share.

Furnace went on the fritz on a very cold day. Umberto serviced us within a few hours after…read morecontacted and had the heat working shortly. Great service and always reliable when called with issues.

Had Umberto's Install new furnace and Air about a year ago. Did a good job, or so i thought. Went…read morein and saw the they did NOT vent to outside of the house. Called and asked why they did this and would they please come and finish venting to the exterior? Refused. POOR customer service! 2/1/19 furnace starts blowing the circuit breaker. Called again. stated the soonest could get there was in 5 days! Really!!! Under warranty, -something degrees, and you cannot get there for 5 days? Also noticed water around the base of the unit. Opened up front panel and found a moisture drain line was not attached! How did the installation crew NOT attach this? Tried calling again and found the number no longer working, which means they have now blocked our number from calling the. This is the WORST customer service i have ever experienced! Stay away from this company.

Charlie was great and informative and showed up same day. Changed the faulty part in 20 mins and…read moregave advice about how to extend the life of my furnace.

My furnace quit in the middle of a cold snap and I was out of town. They came, diagnosed the…read moreproblem, offered several options and I had a new furnace in a few days. Long story, but they also help identify the source of the problem and the cause. Friendly, courteous and professional.

So, my kitchen faucet decided to go berserk and I seemed to exacerbate the problem trying to "fix"…read moreit. Well, I searched and got a quote from a few companies. I'd booked with a different company, who texted at the last minute that they weren't going to be there on time. Not getting a new time, I reached out again to those who had responded. Metro had originally stated that they could come out on Friday. I didn't want to wait that long, so I got on their list to see if they'd make it out on Thursday. I was contacted a short time later that someone would be out between noon and 4. Relieved, I got back to work. It was close to 3 when the nice young man arrived. I let him in and ge went right to work. Less than 30 minutes later, he'd cleaned out and tightened everything that caused the issue. The cost was $120. This was a quick,inexpensive repair with very friendly service. I've already given their name to a friend who's having plumbing issues at his home. Thanks Metro! I know who to call when the need arises again.

I wrote wonderful review about Metro before they were bought by Hero. Now their phone system is AI!…read moreNo human contact. Do not use them unless you want no communication and fakes info. Oh and no appointment when you are told someone will be to your house by 4:30. They FAILED ! I will never use you again. I am so disappointment in this company. I rate you ZERO

We recently moved to a new home that came with the original AC unit. I was hoping we would be able…read moreto squeeze another few years out of it (this sucker was from 1985!) but the minute I threw the switch we had water leakage onto our new furnace...not good. Of course it had to be during the summer when it is crazy hot here, so everyone in the neighborhood was booking services. One company I had come out quoted me well over five grand to install a new AC unit. I wasn't having that and started talking to our new neighbors. One of them just had their AC unit replaced last year and recommended Apple Lake. I gave them a call and found out that they could get me the same unit (just a different brand) for half as much. And no, this wasn't some cheap brand, this is Carrier. The company was founded by the guy who invented AC... Installation was a breeze (no pun intended!) and it was great working with the staff. They went above and beyond customer service to make sure we were taken care of. Finally, we have cool air back in our house and couldn't be happier with our experience.

Working with Bruce, Beth and Cory was great! Quick response to come do a check up on our furnace in…read moreSeptember because our furnace kept failing. We decided to replace our 25 year old furnace with a Carrier product. There were no gimmicks or talks from them about purchasing products we didn't need, just a first rate efficient furnace. We got a great price and fast installation on what was a very cold day this past November. Highly recommend Apple Lake to anyone replacing their heating and air conditioning systems.

We just bought several new appliances for our kitchen, cooktop, oven, and refrigerator. We worked…read morewith Tanya and everything went smoothly. We did some research online to determine which brands we wanted to target. A visit to the store allowed us to see the actual appliance or something close to it. Tanya let us know that if we lock in and watch the pricing, if a lower price is tagged we simply call her and she will give us the lower price. We did do this during the Labor Day sale and got several hundred dollars off our total. Our appliances were delivered without issue. We do have a panel of our oven that has a broken clip and it's in process of being replaced. We also were able to take advantage of the Dakota County energy saving rebate which I will see on my next bill. Good experience overall.

Just an update. I finally heard back from Julie W. after a few weeks and me reaching out to her…read moreagain for an update . Basically, she "looked into it" and there is nothing that she can do. No refund, no nothing. She tells me- I need to work with Maytag- which I have and work with Warner's Stellian repair department- which I have. She apologized for the frustrating situation. Frustrating? Yeah, I would say more than frustrating. This is the WORST experience buying appliances/customer experience. They do not care. They have my thousands of dollars for the appliances and have washed their hands of it. I wish I would've read the yelp reviews before buying from them. We bought 3 major appliances from here years ago and had no issues. Warner's has gone downhill. I think the intent of the replies on yelp from the business owner, is to make it look like they care and are going to help, but they don't. I had to give 1 star in order to post the review. Otherwise, it would be zero or below the bar.

What an incredible experience. I would highly recommend Paul at Air Knights in Apple Valley. We…read morefound them on Angie's list and got a call immediately and will be using them moving forward. We called at 8pm on Sat. night not knowing whether we had an emergency that needed to be dealt with tonight or it if could wait until Monday and Paul was able to problem solve and diagnose the issue. Not only did he help us determine that we did not need to send a person on a Sat. night at weekend rates, he was able to diagnose the issue and solve it through the phone consult. What top notch customer service to genuinely help us. Thank you Paul, you have earned a customer !

Do not use this company! I would like to leave two reviews of 1. Air Knights is not an honest…read morecompany to work with and Paul is out to rip you off. Furnace: Jan 28th -2nd day of -20 and my furnace wasn't working. I really felt the pressure of burst h2o pipes. I wish I would have called for 2nd opinion. I won't say how much he charged me to replace my furnace, but it turned out that it was ~$3500 more than it should have been. If it even needed to be done in the first place. A/C: April 24th, he came back to give a complimentary A/C clean and mtnc. Gave me a bunch of lies of I should refill the freone levels and I have a leak in the line that he can patch for $2300. I called a reputable HVAC company and they said that was a complete line. That gas was pulled from market 6 yrs ago, and would NEVER be an option. My A/C was fine.