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    Micro Tech

    1.0 (2 reviews)

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    12 years ago

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    Best Buy - Lawrence

    Best Buy - Lawrence

    1.8
    (29 reviews)
    $$

    Customer service is awful. I went on a weekday when it was not at all busy. I needed a computer and…read moreaccessories for my dad, who I was visiting from out of town. I stood in front of a sales person for about 5 minutes who was at a computer. No, "I'll be right with you." No eye contact. No nothing. Completely ignored. Other sales people were chatting with each other but offering no assistance. I sat in the parking lot and ordered all the things I needed off Amazon. And while I'm not happy with Amazon these days and would rather avoid using the service, It was so much easier to purchase through them to avoid the frustration of poor customer service.

    My name is Tom King, 69 years old, from Lawrence, KS. I have purchased all my electronics from Best…read moreBuy since the mid-1980s. On Friday, April 25, I went to the store at 2020 W. 31st Street in Lawrence to buy a new phone. Johnathan was my salesperson. I needed an unlocked phone, Verizon-compatible. I'm a senior on a tight budget and he recommended a BLU G54 128GB for $119.99. I also purchased a one-year warranty for $29.99, and paid $39.99 for the data transfer from my 11-year old Motorola phone, also purchased at Best Buy. The total sale was $207.73. Johnathan transferred the SIM card to the new phone. The data transfer took 3.5 hours but I was still unable to connect to Verizon for service. I went to the BLU website that evening to verify that the G54 is compatible with Verizon, ATT, T-Mobile, Cricket and others. The BLU website confirmed that. The carrier specs on the G54 page on your website omit Verizon but include ATT. I was very clear with Johnathan that I was a Verizon customer and he assured me that the BLU G54 was Verizon-compatible. I returned the next day and talked with Zac. Very helpful and knowledgeable. He contacted a Verizon technician who verified that my account was in good standing, and that he recognized the device but couldn't connect me to service. Zac tried several possible solutions without result, eventually concluding the phone might be a dud. He replaced the phone, transferred the SIM and the data, but the result was the same. Zac advised me to go to the Verizon store. At the Verizon store, they told me the phone was an unsupported device. They tried two different SIM cards without resolution. The next morning I went to ATT, my Internet carrier. After another hour of trouble-shooting, they too found that the G54 was an unsupported device. As I had been without a phone for four days, I purchased an ATT phone and am now able to call and text. This morning, April 28, I went back to Best Buy to return the BLU G54. I dealt with Jared, the manager. He insisted the phone was compatible with Verizon and ATT when it clearly wasn't. His talk was accusing. He first tried to refund me $163.99 against the original sale of $207.73. When I disputed the restocking fee, he said, "My salespeople spent a lot of time on you and those guys don't work for free." This statement was witnessed by an employee in training. He also told me not to "try to avoid the restocking fee" in the future. After more grumbling, he refunded the full amount. The refund has yet to be deposited in my account. I've been a loyal Best Buy customer for over 40 years. I was planning to replace my MacBook Pro with a new Air this month, but after my encounter with Jared, I'll buy direct from Apple for the first time. I'm glad to see that Best Buy is doing so well that it can afford to discard lifelong customers. You sold me a phone based on compatibility with major carriers, particularly Verizon. Both Verizon and ATT declared the phone incompatible. Isn't that fraud?

    UNI Computers

    UNI Computers

    3.2
    (13 reviews)
    $$

    I have had excellent service from UNI Computers. I'm not very experienced with computers, since I…read morenever had to use one for my career, but I've learned to use one as an information source. Amin has been very helpful when I've had minor laptop issues, and he recently helped me ease into the Windows 11 world by putting together a new laptop for me, and upgrading another laptop to Windows 11. He is always so pleasant and friendly when I visit the shop.

    I don't recommend anyone who uses their computer for business or school have it worked on at Uni…read moreComputers. They did GREAT work for me a year or so ago, but this time, they completely failed to do what they had agreed to, and left me without a working laptop computer when I very much needed it for my job. After agreeing to make a simple but profitable repair on my laptop for $129 on the Friday before a three-day weekend, Amin (the manager) called me on Tuesday of the next week to say they had not done the work because they found an almost invisible crack in the bottom cover of the laptop. He said they would not do the work unless they were allowed to replace the bottom cover. He said he had tried to call me on Friday, but my phone logs showed no call from Uni. I use this computer for my job. As per our agreement, I had bought the replacement parts and taken Friday off so they could do this work, and had pressing work to do the next week, so their failure to do as they had promised and their after-the-fact notification that they had not done it was a huge problem for me. The work in question required zero technical skills - replacing a keyboard with a broken spacebar, and a damaged but working power port - so I watched a Youtube video of the job, bought compressed air and heat sink compound at Radio Shack, and did it myself. The crack in the bottom cover was not a problem, and the computer works perfectly - I am writing this review using it. I knew Uni would make a good profit off this job - it would have taken a half hour for someone who knew what they were doing- but I figured taking it to them would save me time. I was wrong.

    Micro Tech - computers - Updated August 2026

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