My name is Tom King, 69 years old, from Lawrence, KS. I have purchased all my electronics from Best…read moreBuy since the mid-1980s. On Friday, April 25, I went to the store at 2020 W. 31st Street in Lawrence to buy a new phone. Johnathan was my salesperson. I needed an unlocked phone, Verizon-compatible. I'm a senior on a tight budget and he recommended a BLU G54 128GB for $119.99. I also purchased a one-year warranty for $29.99, and paid $39.99 for the data transfer from my 11-year old Motorola phone, also purchased at Best Buy. The total sale was $207.73. Johnathan transferred the SIM card to the new phone. The data transfer took 3.5 hours but I was still unable to connect to Verizon for service. I went to the BLU website that evening to verify that the G54 is compatible with Verizon, ATT, T-Mobile, Cricket and others. The BLU website confirmed that. The carrier specs on the G54 page on your website omit Verizon but include ATT. I was very clear with Johnathan that I was a Verizon customer and he assured me that the BLU G54 was Verizon-compatible. I returned the next day and talked with Zac. Very helpful and knowledgeable. He contacted a Verizon technician who verified that my account was in good standing, and that he recognized the device but couldn't connect me to service. Zac tried several possible solutions without result, eventually concluding the phone might be a dud. He replaced the phone, transferred the SIM and the data, but the result was the same. Zac advised me to go to the Verizon store. At the Verizon store, they told me the phone was an unsupported device. They tried two different SIM cards without resolution. The next morning I went to ATT, my Internet carrier. After another hour of trouble-shooting, they too found that the G54 was an unsupported device. As I had been without a phone for four days, I purchased an ATT phone and am now able to call and text. This morning, April 28, I went back to Best Buy to return the BLU G54. I dealt with Jared, the manager. He insisted the phone was compatible with Verizon and ATT when it clearly wasn't. His talk was accusing. He first tried to refund me $163.99 against the original sale of $207.73. When I disputed the restocking fee, he said, "My salespeople spent a lot of time on you and those guys don't work for free." This statement was witnessed by an employee in training. He also told me not to "try to avoid the restocking fee" in the future. After more grumbling, he refunded the full amount. The refund has yet to be deposited in my account. I've been a loyal Best Buy customer for over 40 years. I was planning to replace my MacBook Pro with a new Air this month, but after my encounter with Jared, I'll buy direct from Apple for the first time. I'm glad to see that Best Buy is doing so well that it can afford to discard lifelong customers. You sold me a phone based on compatibility with major carriers, particularly Verizon. Both Verizon and ATT declared the phone incompatible. Isn't that fraud?

Customer service is awful. I went on a weekday when it was not at all busy. I needed a computer and…read moreaccessories for my dad, who I was visiting from out of town. I stood in front of a sales person for about 5 minutes who was at a computer. No, "I'll be right with you." No eye contact. No nothing. Completely ignored. Other sales people were chatting with each other but offering no assistance. I sat in the parking lot and ordered all the things I needed off Amazon. And while I'm not happy with Amazon these days and would rather avoid using the service, It was so much easier to purchase through them to avoid the frustration of poor customer service.

Sean recently went above and beyond on the diagnostics and the fix…read more when my dryer wasn't venting properly. This is My Guy, Sean is the man, absolute livesaver. He's also fixed my fridge, my stove, and everything else in my life. (edit: I'm in Lawrence, I think my work VPN's making it say California)

Rudest tech ever, yell stand accused my 85 year old mother of lying fact is he was incompetent…read moredidn't know what he was doing, charged $500 for new pump for dishwasher, that was not broken, hired another repair man ( well known expert) who fixed it for $50. Do not let these people into your parents house. Absolutely untrustworthy.

I came to this store when the screen on my Motorola Razor stopped working. I did not have insurance…read moreso they gave me the number to Motorola warranty since it was still in warranty. I called and I had damaged the phone so the fix was going to be expensive. Avery and Jacob gave me some options and I was able to upgrade my phone and they were able to transfer all of my info on my phone and the cost was 1/3 the cost of repairing it and I wasn't without a phone for the extended period it was going to take to get it fixed. I am very happy with the outcome and the service I received from this store. The two sales/service people were the best to work with. David B

I went to this location to fix my phone and get options for a new one. I gave them my info and now…read moreAT&T keeps sending me fraudulent bills in my name. Wish I would have looked at the reviews first.

Target Optical: Outsourced incompetence I took two pair of…read moreframes I already owned - one of them quite expensive for me - and both that I loved - to Target Optical to have a new prescription inserted. I was called that "Both frames were returned, and they couldn't put the lenses into the frames. One of the screws was hard to replace." They offered to "give me a frame out of their store" - which I already knew I wouldn't like - but would allow them to keep the $700+ for the lenses. To my surprise, when I picked up the frames, they had been rendered unrepairable and unusable- the screws on BOTH sides of the expensive frames had been destroyed, and attempts at replacing them resulted in the disfigured photos below. I grabbed the frames and left - I don't even know if they had the lenses that had been in the frames - but, of course, it wouldn't matter as the frames are no longer usable. I highly recommend you do not use Target for lense replacements, give this level of technical incompetence.

order cappuccino hot. received a 1/3 cup of foam and no taste but touch of coffee touch of cream?…read more awful. the barista was very chatty with staff. lack focus on order

Excellent staff, very friendly, helpful people. I got some really good deals on Milwaukee tools…read moretoday.

Amazing staff!! Ian was so incredibly friendly. He helped my grandma find the flooring she needed…read moreand was so patient with her the whole time!!

The weekend store manager is wonderful. Great customer service and good knowledge about various…read morecell phones Great price and connectivity $105 for 4 phones, one is hotspot with international call All phones with unlimited internet connection

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Lawrence store today.

It's closed. I was sad to discover it is no longer there. Someone needs to update their Internet…read morepresence.

I want nominate this place for the worst in Lawrence business!…read more 1. Terrible customer service - the managers never around and only shows up when ready to close. No one really works there, just looks at their phones. 2. Men's bathroom hasn't been cleaned since they built the building. It's scary in there - seriously! 3. I miss the geeks and it's become over priced! Sorry OD - I used to work in one in the 90s but this embarrassing now - so sad.

Awful service. Clerk couldn't be bothered to stop texting and looking at pictures long enough to do…read moreher job. Manager standing there, oblivious to the crappy service.

Horrible service wanted to purchase a desk talked to a assioscate and asked about a delivery charge…read moreand I waited 45 mins and he never came back so I just walked out while he helped other customers