The gentlemen that run this business - and I do mean gentlemen - are fantastic. They were kind and…read moreinformative and very helpful. I came in needing data transferred from one external hard drive (that I thought was faulty) to another new one. About 1/2 hour later, they called and said both were fine and that I could save myself the money by transferring the data myself. That's unheard of in today's world - where a business actually looks out for their customer. And on my way out, I looked around at some of their refurbished computers and wow, the prices are amazing. These guys have all my future business and I will refer them to everyone!

Craig was the "glue" that held that store together. Craig has passed. It is NOT the same store. My…read moreexperience was a nightmare. Will NEVER go back!

They were so great. Victor and Ray were wonderful. They both had so much patience with us (we are…read moreVERY senior citizens). They had a little problem hooking up to the internet, we were no help to them, but they figured it out. They explained how everything worked and showed us. Terrific guys, very personable and knowledgeable. They deserve the 5 star review.

The technician, Dan, was patient, answered all my questions. He had all the tools and knowledge…read morenecessary to remove my old tv from mount and re-use the mount on new TV. He also went out of his way to assist when the cable box did not work.

I'm so impressed with how honest, genuine and kind these people were. I believe I am somewhat of a…read moretough critic because I hold myself to such high standards. I also rarely post reviews. The experience has to be outstanding - good or bad. This was EXCELLENT! You can really trust this group of people. Finally, to the Epic team - THANK YOU for being so great! I was blown away with this beyond 5 star service.

I needed assistance immediately (same day), due to computer issues. I called and the tech said he…read morewould leave and come right then and there. Within 30 minutes he was at my home. He was knowledgeable, and worked quickly. He stayed to ensure what needed to be done was going to occur, but was conscientious to not stay unnecessarily to be cost conscientious. More than 100 % satisfied! The fact that he was friendly and courteous was the icing on the cake!

My daughter cracked her laptop screen and we got a quote from Best Buy for $1100. She went here…read moreinstead and got it fixed for about $550. Big difference in price! He had to order the part but once it was in, he fixed it very quickly. He had a good communication and was very professional. It's walking distance for students that don't have a car to get off campus.

This place is amazing!, I was trying to repair my computer, on other sites they said that the…read moremotherboard was dead that I needed a new one but it was very expensive, coming here was the best thing I could have done, not only did they repair the motherboard but for a very reasonable price.

I have a 14" Dell Inspiron laptop which developed a broken binge for the second time, without any…read moreapparent trauma. Dell repaired it the first time, under warranty, but refused to do so now, since the warranty had expired (welcome to corporate America)... The doggies were recommended to me (no, I didn't know they existed previously). They were friendly, and did a beautiful job of repairing the hinge, and for a very fair price. Highly recommended!

These guys are some of the good guys. They're out-of-the-way but friendly staff and super…read moreknowledgeable. These guys been in the business a long time and really know their stuff.

READ THIS WHOLE REVIEW. Wish 0 stars an option. What the hell. AFTER breaking the screen you were…read moresupposed to fix and refused to give a warranty PROBABLY because you knew you messed it up. I am a broke (not just sorta broke, I am so broke I go to the pantry for food) college student, and you scammed me after ACKNOWLEDGING your prices were higher than they should be. No sympathy. No empathy. Just cruel profit-driven intentions. I can no longer afford to fix my phone AGAIN right before break. My phone was moderately alright before you guys touched it. Now, it is obliterated inside and out. Thank you very much. I can't believe that you can look at a college-aged girl, struggling to breathe when the price to fix her only point of contacting her family 1000 miles away, and then say "Yeah, you weren't expecting that price were you." I am appalled. As I sat for three hours, missing two classes with mandatory attendance to get my phone fixed, it took another hour to get the wifi password to not be stranded in the middle of Gainesville. I have worked customer service. I understand it is not easy and there is a lot demanded of you. However, I never lost my integrity in the quality of service I provided. I frequently go and HAVE GONE out of my way, into personal inconvenience, to ensure a patron's exemplary experience. Ubreakifix has failed to do so. Never in my life, have I had a cooperative of adults so abhorrently dysfunction. Put ME in the back, cause I am damn near sure, at least then something might be done correctly at this establishment. I saw the quotes you gave other people around me. You scammed more than one old person. Appalled. Disgusted. I know see your gross business practice as Asurion parent company. You offer "insurance" and then have your services fail. Wow. You have reminded me, that there truly is evil left in this world. Not only have you scammed me, but I can guarantee you also fail to pay your employees a livable wage. Wow. Failing me, AND the people who work for you. I have learned that companies who play dirty, make dirty money. I hope you are happy you got $250 of my $800 a month paycheck (mind you, before rent). Because obviously, I know how to invest in my education, but not in a scam. Unfortunately, this being the first time I have ever been scammed so badly, I used to have hope for humanity. I am an optimist. You, my friends, have made me not only a pessimist, but a nihilistic one at that. I would have rather given a charity the $250 directly since apparently the first expenditure was a waste of money. I hope the big boss Guru Gowrappan knows that USC is only relevant because everyone knows that the only reason your school is considered elite is because you allow rich white people with ACT scores below 20 to be admitted. USC or "University of Spoiled Children". Embarassing. I guess this makes sense why you scam poor people because it is all you guys know. I can only hope that this review on Google helps at least one other poor college student stay away. Thank you for reading this. I'm sure no one actually will, but it is always worth a shot. As they say, shooters shoot.

excellent work, Alexandra took my laptop and repaired it promptly, find out the broken part and…read morerepaired, had a problem when I gave her the wrong password, corrected and Jay returned to me, again great work

I visited PC Planet based on the positive reviews I read. I have to say, this company is great!…read more The gentlemen in the office are professional, courteous, and very thorough. Everything they did was explained to me in detail along with the cost, which was certainly reasonable. I highly recommend this place for your computer problems and/or sales. Pamela

Great and friendly service. Laptop runs like new, prices are very reasonable…read more Bring dog biscuits for little Teddy when you come! Was recommended by a friend and am recommending back to the general public. You got my business for sure.

Super cheap service with great results. I had taken my laptop to best buy but it was going to take…read morea week to fix. The problem was my laptop was not booting to Windows. The diagnosis and repair was going to cost me over $200.00. Seriously. Decided to call an independent service and found this repair place on google. I picked my laptop up from best buy They came out and fixed it under an hour. Working great and I am thankful.

From the owner: Computer Setup, Repair, Service, Networking, Web Solutions/Marketing, Upgrades. Gainesville area…read more On site. Pickup. All computer repair and service work is guaranteed. Please call or email for quote. We love our customers so please know that we have your best interest at heart, always! BBB Accredited.

My IT Master is fantastic! I found them on Amazon Services in order to help configure my backup for…read morehome use. I got to ask Boris questions ranging from virus protection and, most importantly, the Cloud. Because, as the movie Sex Tape with Jason Segel and Cameron Diaz aptly put it, "Nobody understands the Cloud" (https://www.youtube.com/watch?v=LQDgTMKjDy4). Well, guess who understands the Cloud? Boris does. And now I do too! He was much more helpful and experienced than GeekSquad. I highly recommend.

Very professional service , fast, inexpensive, found the issues my computer was having right away…read moreand fixed them all in no time. Thank you very much!!! Will recommend to all my friends!!!!!!

I've done business with CNE for several years. When I call and describe a computer or network…read moreproblem to them, they always give me the option of saving money by bringing my computer to them. I almost always opt for their excellent, cost-effective, desk-side service. They have proved time and time again to be responsive and reliable.

Very friendly and knowledgeable staff. They can help with almost any IT problem you may have…read morepersonally or in your business. We have been using their services since 1993 and highly recommend this business.