I see from another review that Scott has been the manager at this location for years. He took my…read morename and number when I called to set up an appointment (he was busy) and I was pleased when he returned my call promptly. My appointment for a repair was honored and I was very satisfied with their service. When it comes to buying tires, they'll be my first choice.

My daughter brought her car there for 2 new back tires on Friday. By Saturday one of the tires was…read moreflat. Being a holiday weekend there was no one to call until Tuesday. It had been 5 days and she has to pay for a Brand new tire again because there was a small hole in the side wall of the tire. They told her that she declined the warranty when she booked the appt. Wouldn't recommend

Had been going to the Webster NY location for years for both tires and service until recently. I…read morecan't say if they are dishonest or incompetent. Major Issues included multiple errors in billing; which they corrected after I pointed them out. They also yelled at my wife for questioning a bill; they never yelled at me. I reported the yelling incident to Dunn corporate with my contact info. Never heard back. Dunn does go hard with annoying up sell tactics, but not any different than other big Chain. If you live near Webster, Tom's and Finn's are way more honest and competent

My 90-year-old mother called ahead ordered tires for her car. They tried to sell her on an upgrade…read more She said no thank you and ordered the less $$ ones at $400. She drove in through snowy conditions for her appointment, sat there for an hour only for these idiots to tell her they did not order the correct tires and the only ones they had were the ones they tried to upgrade her to in the first place, for twice as much at $800. These people are simply trying to take advantage of an old person which is disgusting. I know Dunn has been around for a long time, but with stunts like this I hope they are not around for much longer. Despicable.

Quick , accurate , knowledgeable and efficient ! Staff all are personable , professional and…read moreknowledgeable !!

My son took his car to the Henrietta location for a NY State inspection. Vehicle failed…read moreinspection. He was told that he needed new front tie rods to pass inspection and they recommended the back ones also be replaced for around $900. My son declined and took his vehicle to another shop. His vehicle passed inspection and the tie rods were just fine. Be careful with this business.

I have 4 vehicles and Eliminator Auto takes care of all of them. They do great work at a fair…read moreprice. I never go any place else!

Great group of people, always willing to help you out with whatever is wrong with your vehicle. And…read morevery well reasonably priced.

First visit this month last week needed breaks, the brakes were fine but it took 5 hours, with an…read moreappointment. Second visit was for tires today, had an appointment for 3 pm, was there at 2:45 said it would be 1 and a half hours. Well 2 and a half hour later we finely got the truck off the rack. Worst part is they had CNN on the TV and boy does it burn me up to have to listen to CNN's bias BS. Harris spewing garbage on a loop for 2 and a half hours will make anyone with a brain hostile. Heads up DUNN don't force political bias on your customers, they may NEVER return. DUNN on 2300 DELAWARE AVE, BUFFALO, NY 14216

Good service, good prices - much less than dealer was going to charge for 4 exact same tires and…read morealignment. Check prices here first before having dealer do it.

I've now sent 3 people here. All for minor things, oil change, new wipers, inspection. All three…read moremade a point of thanking me. Like me, they think this is a great addition to the neighborhood. I stopped here because I wanted to make sure the tires were correctly inflated. I'd done it myself but the little light wouldn't go off. So I went to two other air machines and they also said it was fine. Out of an abundance of caution I asked if he would check. He did, with a smile. Now I'll call the dealer and have them fix it. But I'll drive without worry until then. Great add to the area. 30/U

Best mechanic I have ever been to! I had an older car and they only did what was needed so that I…read morecould stay within my budget. Eric always describes the whole situation and gives me options so that I feel like I am part of the decision, unlike mechanics that try to make you feel dumb. I have a new car now but still take it there for inspections and oil changes because I trust them and believe in giving quality companies my business. I have recommended them to 3 family members and all of my friends in the area and will continue to do so.

I went to Dunn Tire in Auburn because I had a tire that was constantly deflating. I walked in…read morehoping for a simple replacement. What I got instead was one of the rudest, most unprofessional interactions I've ever had at a business. An employee, short, overweight, with tattooed arms and a ridiculous "viking" hairstyle, looked at my tire and said "I SeE tHaT" in the most condescending tone imaginable. I'm a grown man, I don't need to play ego games, so I let it go. Another employee quickly stepped in and shooed him off. But even as I left, the guy glared at me like he wanted to fight. Absolutely disgusting behavior. I ended up paying nearly $300 for what I thought was a new tire. A few weeks later, it started deflating again. At this point, I truly believe they didn't even replace it. Just pumped it full of Fix-a-Flat and sent me on my way. That kind of disrespect is unacceptable. My friends and family, they all know now to stay away from Dunn. Now I go to Mavis Discount Tire. Friendly staff, $125 for a real tire replacement, and not a single staff member acting like they're in a middle school turf war. If Dunn wants to know why they lose customers, this is it. And if you're thinking about going there? Don't. Go anywhere else. :)

Although busy and sometimes overwhelmed, the Dunn Tire Auburn location is efficient and well-run…read more Always thorough and fair. Excellent team effort.

I Love this shop.I have been going too Cross Keys for over 10 years,and these people are the Best!…read moreThe price is always right, and the fix is Always spot on.I don't have alot of money,and this is a shop that will fix it Right,and less expensive than any other shop I've been to.I would send every friend or family member to this shop. I'm ready to take an ad out in the paper too get people to go toCross Keys.Never a bad job. Love Ya,Cross Keys Michael Rau

Very poor customer service and very unprofessional. Cars are overpriced and break down easily…read more Horrible experience. Zero stars !!!

The guys at Dunn Brockport are super nice and helpful! I'm used to feeling like I'm being taken…read moreadvantage of, or being sold unnecessary items and services - not the case here! My Subaru was at the dealership recently for a covered replacement (valve body) and they told me my snow tires were horribly worn, (they didn't look bad to me). When I had them changed for all season at Dunn today, they said the snow tires were fine and good for at least another season or two. I will definitely be back here when I need tires, or anything else they offer.

I've had good history with Dunn Tire in Brockport. Say 2 or 3 visits over the last 4-5 years…read more Recently they installed tires on a friends car. Brand new expensive tires. They say the alignment guy was not there so could not do alignment. Took the car to another service center and the front steering and rear coils were shot/broken and alignment could not be done. These brand new tires should have never been installed. Dunn Tire Brockport took the money and ran. They know tires should not be installed on a car that cannot be aligned. They should have told the owner up front instead of selling the tires first. They saw the tires coming off the car were wasted and worn unevenly. And then sold them a warranty that will never be honors because these tires will not have a chance unless the corrections are made. This is sick and should be reported.

We have been coming to Mike for at least 12 years. We trust him and on multiple ocassions, when…read morethe Dealer told us something was needed, or a part was "about to go", he saved us $$ by not performing unnecessary services. Mike takes care of all of our routine maintenance (oil changes, filters, brakes, inspections, etc) plus the big jobs! He has been great to work with, and we have referred many happy drivers to him. Supporting local business is one of my priorities and Mike does quality work. Definitely give him a try!

OMG this shop is Great. Had my car at 4 different places and all they did was nothing for me. Mike…read morefixed my car like new in 30 minutes.