I went to Dunn Tire in Auburn because I had a tire that was constantly deflating. I walked in…read morehoping for a simple replacement. What I got instead was one of the rudest, most unprofessional interactions I've ever had at a business. An employee, short, overweight, with tattooed arms and a ridiculous "viking" hairstyle, looked at my tire and said "I SeE tHaT" in the most condescending tone imaginable. I'm a grown man, I don't need to play ego games, so I let it go. Another employee quickly stepped in and shooed him off. But even as I left, the guy glared at me like he wanted to fight. Absolutely disgusting behavior. I ended up paying nearly $300 for what I thought was a new tire. A few weeks later, it started deflating again. At this point, I truly believe they didn't even replace it. Just pumped it full of Fix-a-Flat and sent me on my way. That kind of disrespect is unacceptable. My friends and family, they all know now to stay away from Dunn. Now I go to Mavis Discount Tire. Friendly staff, $125 for a real tire replacement, and not a single staff member acting like they're in a middle school turf war. If Dunn wants to know why they lose customers, this is it. And if you're thinking about going there? Don't. Go anywhere else. :)

Although busy and sometimes overwhelmed, the Dunn Tire Auburn location is efficient and well-run…read more Always thorough and fair. Excellent team effort.

Fantastic experience!!! Quick, honest, reliable and great work. They took the time to explain…read moreexactly what was wrong with my pick up truck and how they were going to fix it. They definitely saved me money by not trying to go overboard with the repairs. When I first called, they said that they couldn't take me right away because they were really busy, but when they realized that I was just driving through the area on my way to CT, they told me to bring it in and they jumped right on it. Can't stress enough how honest and friendly they were.

We were at a nearby campground when we developed a brake issue. Not a good problem to have pulling…read morea 35' fifth wheel. Kev's Car Care not only worked us in. But gave us a ride back to the campground and picked us up in the morning after the repair was complete! Great customer service and reasonable prices.

Terrible Experience - Complete Waste of Time…read more I made an appointment at Dunn Tire for a noon alignment on my truck. I was told it would take about one hour. After three hours, they told me they were just pulling the truck in and it would be ready in another hour. I came back an hour later--four hours after my scheduled appointment--and the truck still hadn't even been touched. To make things worse, the staff gave me attitude instead of an apology or any real explanation. I rely on my truck to work and earn a living, and they completely wasted my day. Absolutely no respect for my time or business. I strongly suggest not trusting this place. If they can't honor a simple scheduled appointment or communicate honestly, I wouldn't trust them with anything else.

Another win for dunn tyres. Although snowed under with work, they managed to squeeze in an…read moreunscheduled repair for me and charged me $7...can't beat that. Thanks, Mark, Jim and the team.

From body work to car service and repair Gary's always does a terrific job. Their prices are…read morereasonable, and they are just terrific to work with. We're lucky to have them in our community.

Looking for honesty and great service you found it would recommend to anyone they do it allread more

Great group to work with. Very knowledgeable and work is always done on time. Always a good…read moreexperience and I feel my car is properly taken care of. Very friendly staff and easily accessible as they are right off of Rt. 434 in Apalachin.

These guys are awesome. Very busy and very trustworthy. I had a problem and it was almost…read moreclosing time. They took me in and fixed the problem right away.

I recently purchased a new set of snow tires from Dunn Tire in Mattydale for my wife's car. The…read morenext day one of the front tires went flat and was off the rim. I called them back and they really came through for us. My wife's safety is incredibly important to me, especially with our child in the car and another baby on the way. I was relieved when they were able to get us in within an hour and had a new tire installed quickly. Dante provided outstanding customer service throughout the whole process. It's reassuring to know that when something goes wrong, they stand behind their products and take care of their customers right away. Highly recommend this location for their quality service and quick response time!

I spent a good amount of time searching for a reputable tire company in the Syracuse area and due…read moreto the fact that I had used another Dunn Tire in the now closed Baldswinsville area I looked for another and found the one in Mattydale. I was very pleased with the prices and especially with the customer service. The staff was very helpful and kept me appraised of what was going on the what needed to be done on my car. I ended up with 2 new tires, a rear alignment and a new battery (mine was 5 years old.) I highly recommend this shop.

I Love this shop.I have been going too Cross Keys for over 10 years,and these people are the Best!…read moreThe price is always right, and the fix is Always spot on.I don't have alot of money,and this is a shop that will fix it Right,and less expensive than any other shop I've been to.I would send every friend or family member to this shop. I'm ready to take an ad out in the paper too get people to go toCross Keys.Never a bad job. Love Ya,Cross Keys Michael Rau

Very poor customer service and very unprofessional. Cars are overpriced and break down easily…read more Horrible experience. Zero stars !!!

I see from another review that Scott has been the manager at this location for years. He took my…read morename and number when I called to set up an appointment (he was busy) and I was pleased when he returned my call promptly. My appointment for a repair was honored and I was very satisfied with their service. When it comes to buying tires, they'll be my first choice.

My daughter brought her car there for 2 new back tires on Friday. By Saturday one of the tires was…read moreflat. Being a holiday weekend there was no one to call until Tuesday. It had been 5 days and she has to pay for a Brand new tire again because there was a small hole in the side wall of the tire. They told her that she declined the warranty when she booked the appt. Wouldn't recommend

Had been going to the Webster NY location for years for both tires and service until recently. I…read morecan't say if they are dishonest or incompetent. Major Issues included multiple errors in billing; which they corrected after I pointed them out. They also yelled at my wife for questioning a bill; they never yelled at me. I reported the yelling incident to Dunn corporate with my contact info. Never heard back. Dunn does go hard with annoying up sell tactics, but not any different than other big Chain. If you live near Webster, Tom's and Finn's are way more honest and competent

My 90-year-old mother called ahead ordered tires for her car. They tried to sell her on an upgrade…read more She said no thank you and ordered the less $$ ones at $400. She drove in through snowy conditions for her appointment, sat there for an hour only for these idiots to tell her they did not order the correct tires and the only ones they had were the ones they tried to upgrade her to in the first place, for twice as much at $800. These people are simply trying to take advantage of an old person which is disgusting. I know Dunn has been around for a long time, but with stunts like this I hope they are not around for much longer. Despicable.

It's been a while since I bought Hercules tires for my truck thru them. What impressed me a lot…read moreabout them, they were eager check and fill my soft tire with air. And that car's tires came with the car. That's service and that's why when I need tires, they are number one. Thank you!!

Unfortunately, the service and attitude that I got at Finger Lakes tire was very upsetting. I…read morebelieve if I had been a man, I would not have been treated the way they treated me. I will not be returning, nor will I recommend them to any of my friends or family.