I've received so much help with various issues with my vehicle, even though I didn't purchase my…read morevehicle through them. Kyle and his team are incredibly knowledgeable, kind, and caring, and they truly go above and beyond to help their customers. A special shout-out to Tyler--thank you so much for all of your help! It is genuinely appreciated!

BEWARE - Ross Auto Sales LLC…read more I will be taking this matter to court. I brought my vehicle to Ross Auto Sales LLC on September 10, 2025. My car remained at this shop for over two months. During that time, I spoke directly with a mechanic who told me they were looking for a part to get the process started. Despite that, months passed with no follow-up or progress. I reached out several times for updates, and it wasn't until late November/early December that the advisor finally informed me of issues with my vehicle--after it had already been sitting on their lot for months. Because of the lack of communication and follow-up, my car remained on their property. Despite this, I was later told about possible storage fees, even though the delays were due to unanswered calls and messages on their end while I was actively trying to move the process forward. When I went to pick up my vehicle, I noticed scratches and an indentation on the passenger side that were not present when I dropped it off. When I asked to see footage to understand what may have happened, Kyle immediately became defensive instead of attempting to resolve the issue. He raised his voice and stated that my vehicle was "not his responsibility," despite it being on his lot and under his care. Kyle stated there was "nothing written" saying vehicles are their responsibility while on his property, yet in the same conversation said he "wasn't the one who looked at the car" and shifted blame to a mechanic. At the same time, he blamed others in his shop for information I had previously been given. The constant deflection and lack of accountability was extremely unprofessional. This situation escalated over $120 for a diagnostic fee, which I had in my hand and was fully prepared to pay. Instead of handling the situation professionally, Kyle continued to raise his voice and speak to me disrespectfully. The way he spoke to me as a woman was unacceptable and not how a business owner should conduct himself. What made this worse is that instead of attempting to resolve the issue privately or professionally, Kyle took to social media and made posts about the situation. Since then, multiple people have reached out to me sharing similar experiences with this shop, including poor communication, long delays, and unresolved issues with their vehicles. I understand that auto repairs can be complex. However, professionalism, accountability, and communication are non-negotiable--especially when a customer's vehicle sits in your care for months. Damage to a customer's car, aggressive behavior, and blaming employees or customers instead of taking responsibility is not acceptable. I genuinely try to support Black-owned and local businesses, but support should never require tolerating disrespect, poor communication, unprofessional conduct, or damage to personal property without accountability. Because of this experience, I removed my vehicle and had it sent to another shop. I'm sharing this so others can make informed decisions.

My political bumper stickers came back from inspection sliced up, presumably with the box cutters…read morethey use for inspection sticker.

My son is a student at Ithaca so when he called us in Maryland to tell us his car wouldn't start,…read morewe began to panic. Relying on strangers is always a crapshoot and finding an honest auto shop is, unfortunately, like finding a needle in a haystack. Jason and John were both very helpful and assuring that they could fit my son's was the relief I needed. Thank you Ithaca Auto Service. You are a lifesaver!

First snow happened and my college kid got a nail in the all season tires. Grateful to the reddit…read morecommunity for suggesting Wilcox Tire. Good tires and brakes are everything for Ithaca's hills. AAA put the spare tire on. Wilcox patched the tire, put the spare back under the vehicle and put on the Bridgestone Blizzaks Snow tires. They were able to get the tires the next day and get them on the rims and balanced. Total cost was just under $1k, but these are the best tires on the market. Wilcox even gave a 1/2 off tire repair. They put the seasonal tires in the back of the car nicely wrapped in a plastic tire bag and said to come back in Spring to put them back on. Wish they had onsite tire storage, but found a small 5x5 storage locker at Bolt Storage for $20 a month in Newsfield, NY (20 minutes south of Ithaca and 1/2 the price).

I brought in a rim to WIlcox for their repair/straightening services. After a few days I was told…read morethat they couldn't straighten the dent. I received my wheel in the exact condition in which I left it--didn't even buff out the curb rash, nothing--and the bill was $545. They did mount a $200 tire as I told them too, because the wheel does hold air just fine. I paid it and left-- I wouldn't go back. They wouldn't even mount it for me because "the compressor was shut down."

We would highly recommend Dave to anyone. He was so helpful and made the whole experience top…read morenotch. Will definitely be doing business with them again. ​

Caveat Emptor - Purchased a passenger seat for my 2025 Overland. Site said available in two-three…read moreweeks. Call to confirm told end of July early August (4-6 weeks). Found cheaper and faster from another vendor, attempted to cancel with them and get hit with a 20% restocking fee. The links to all of their policies don't work and now they are attempting to charge a $140 restocking fee. I'll be keeping the seat to avoid the fee and the adding to their margins. Pathetic customer service, 28 one-star reviews, three public Better Business Bureau complaints. Should have read the reviews first, lesson learned.

Starts with a friendly sincere Service Mgr such as Charlie...taking extra time to explain and…read moreadvise in detail the procedure your vehicle will be going through. Honesty with pricing and some situations that could occur...When you leave Buckleys you feel you made the right decision to give your business to this Garage!

Excellent service experience// Very professional and fair pricing // Highly recommend by me and I…read moreknow the automobile business as I spent 40 years working in it !

Sometimes it takes a long time to get stuff done. They are mad busy. Been using them for a year,…read moreprices are decent and Tim seems super honest. The only mechanic I've ever had who told me not to get work on my car done. Can't go wrong with Jes and Tim.

This is the third time Lane's did work that needed redoing: a wheel bearing replaced at 100K miles…read morethat failed after just another 14K, an A/C fix that failed after a week, and now a "wiring repair" that had nothing to do with the real problem. Each time they have an excuse and want more to fix the fix. We won't go there again.

They get the jobs done and they do it well. When I asked for tire rotation with my oil change, he…read moretold me my tires could make it through the summer but then I'd need new ones so he didn't rotate them. Honesty counts!

Amazing service on my brakes, quality parts and fair prices, I'll be back, also they have skilled…read moremechanics

Varna auto is a great little shop near Cornell University. I have several vehicles and have most of…read moremy maintenance work done here. They typically get me in right away. The mechanics working there seem top notch. The owners are friendly and I've never had an issue with the quality of work done there. When I leave; I feel like the work has been done correctly and I'm safe going down the road.

I brought my vehicle (Mazda CX-5) to Varna Auto because the brake warning light was on and I was…read moreunable to disengage the Electronic Parking Brake (EPB). After diagnosing the car, they told me both rear EPB actuators and calipers needed to be replaced. I approved the repair and paid $1,124. They later called and said the car was fully fixed and ready for pickup. However, when I arrived, the brake warning light was still on and the EPB was still not functioning properly. I immediately informed them. The next day, they re-examined the vehicle and told me the parking brake control module had lost communication and that they could not fix the issue. They referred me to a Mazda dealership for further repairs. In other words, after charging me over $1,100, the original problem remained unresolved. When the vehicle was returned to me, the brake fluid reservoir cap was missing. The reservoir had been temporarily covered with plastic, and I had to return the following day to obtain a replacement cap. This raised serious concerns about the level of care taken during the repair. I spoke directly with the owner, William Chen, who has been very unprofessional and dishonest throughout the process, about my concerns. During our phone conversation, I explained that I was disappointed and did not want to keep parts that did not resolve the issue. He initially stated that he could return the aftermarket parts (though not the OEM actuators). However, after speaking with someone else at the shop, he changed his position and said he would not return the parts or issue a refund. Overall, I paid for a repair that did not fix the problem and was then told to take the car elsewhere. Based on my experience, I cannot recommend this shop.