I placed an online order for chipboard and paid with a gift card. While picking it up, I realized I still needed paper and accidentally bought more chipboard in-store. A manager standing by offered to return my online order, saying the money would go right back on my gift card so I could use it on the paper. She was wrong. Then she blamed it on "e-gift card" policies. If you don't know how things work, don't offer solutions. I didn't ask -- she stepped in, gave bad info, and left me stuck. Do better, Michael's. read more

For Father's Day I was in need of frames for some prints I had ordered. Anissa helped me with many options. She was not a "framing expert",but she maneuvered the options of framing and matting, as well as, options readily available with ease. She presented me with the advice and the help I needed. Thank you Anissa :) read more

What can I say Ariana is the BEST FRAMER! I am an EA for a President of several local companies, and I was tasked early onto my new job to frame some personal items for him and I knew nothing about custom framing. Well luckily the professional did! And she showed me some amazing matts and frames and really did such an amazing job! I was lucky enough to come duirng a 70% off sale and boy did that make a difference. I actually framed a Picaso Stenograph and that was pretty amazing finding the right mats for this charcoal sketch. Graduation, Fater's day gift or simply something like a person accolade or degree you want framed Michael's is the place and Ari is your girl! read more

Picked up some items today in the drive up. 2nd time so far and had great experiences. I even did the $10 flat fee same day shipping to my door and had a great experience. I'm a guy and I'm getting shadow boxes for kids medals and Michaels have been the best place for them! read more

Thank you for all the help for associations at Michaels at this location you all greeted and we're very kind and helpful you also took me to the items I was looking for and not just pointed me in the direction I definitely will be back read more

Oh Michaels...how I adore thee! They have such a wonderful selection of products for your cake decorating, scrapbooking and crafting needs! I love looking at all of the Wilton cake decorating products. I can spend quite a while drooling over all of the tools and decorating supplies. I find myself wanting everything in that aisle! Here's a tip to get the most out of your Michaels shopping excursion. Every time you purchase something, make sure to accept the offer of a coupon. These are usually good for 40% off any single item the following week. If you have a big ticket item you've been drooling over, take a trip back to Michaels the following week and use that coupon to save some $$$. That's the way to do it. ;) read more

Rude worker named Paris gave me attitude when I asked if the yarn was on sale. Asked me to show where the sign was saying that it was on sale then told me very rudely that they were not on sale and the sign was supposed to be taken down. When I said I didn't want the item anymore they were very rude when saying "well I was going to honor it". Would have actually bought it had Paris been nicer and not talked with an attitude. As some one who works in customer service I did nothing to anger them. Will not be coming back after spending so much money here. Would give zero stars if possible. What made it worse is that I had to walk all the way to the store just to be berated by a rude employee. read more

I normally like Michaels. However I was in there today and this small tin was on a shelf that said 2.99 so I thought I can do that got up to check out and the woman said 7.69. I said it was over there on the shelf for 2.99. She said well things happen that way. Not pleased read more

Yelled at by a rude employee (Linda) because I was not wearing a mask. I explained I have a medical issue and could not wear a mask. She then got loud and made a scene for the whole store to see. Told me I would have to shop online only. Too bad I cannot give a zero star rating, this place does not even deserve 1 star. read more

I placed an order online for a DIY nutcracker snowman & my order was processed, but the store was out of stock when I made the purchase. The store manager not only found it for me, but he also personally drove it out to my home and refunded my money for the trouble! EXCELLENT customer service!!! Five stars all the way!!! read more

Michaels - Arts & Crafts Near Me - Turlock, California

I have always shopped at this store as an avid crafter, but recently was disappointed at the customer service of the employee Linda. To give the full picture, My husband bought me what seemed to be a cricut explore air 2 from this store on 12/07/20, I did not open the box until I had a spot to place it in my crafts area on 12/12/20. The box was a shipping box and inside of that was the normal cricut package box. I opened the package box and initially saw a Sony Warranty paper. My initial though was "that's weird I didn't know cricut was a part of Sony" then the next booklet in the box was for a Home Audio System by Sony. I went to look at the product inside the box and it clearly was not a cricut but I'm fact the Sony audio system. I was completely surprised and caught off guard and at first thought it was comical that such a huge mistake had been made. I called my husband who was at his Air Force base at the time and let him know about the error. I then drove to Michaels to explain the situation and get an exchange, as I still wanted my cricut explore air 2 my husband had purchased. When I arrived at the store I was met with a completely dismissive attitude and told it was not their problem. They gave me the cricut number and told me it was out of their hands. My husband went back later to addres the issue multiple times. We have a family member who has a friend who is an employee at this particular store and it was relayed to us that the employee Linda thought my husband was a scammer. My husband showed up at the store in his Air Force uniform to address the situation. My husband is of Latino ethnicity, so either Linda is racist or hates the military because nothing else about him stereotypes him as a scammer. We have jumped through hoops contacting the Michaels corporate number as well as the cricut number with the issue still not being resolved, but beyond the lack of responsibility on Michaels part my biggest issue is the complete racism of Linda. read more

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The store is always organized and staff are helpful. Today I was having issues with the online site with the discount coupons not being honored and the staff went above and beyond to ensure the issue was resolved. After multiple attempts, the staff member got the manager Linda on the line who did some troubleshooting as well and determined it was a site issue. Thanks for your time and support. read more

WoW Micheals has Really Stepped it Up Since The other big box store opened last year. I was impressed! Large selection of unique crafts and supplies. I felt the store was packed with nicer selection that last year that I was in. Totally coming back. read more

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poor customer service! If i could have given 0 stars i would have. employees harassing customers when entering without a mask! not to mention the fact that employees would continue to argue with customers and cause the customers to leave because they have asthma and aren't able to have a mask on. read more

Linda at the register was absolutely lovely. Very friendly and even got me a coupon from her special list when I couldn't find one online (:

I hav never been so disturbed by comments made about an employee as I have about Linda. Linda has been one of the best customer service representatives that I have ever met. I consider her efforts to keep her store safe heroic since there is no law enforcement who will support the business that are actually trying to keep people safe. I have been there a couple of times when she has very politely asked people to wear their masks only to be disrespected with foul language or ignored. If you have a condition that prevents you from wearing a mask, be proactive, say something upon entering and produce some proof, a note, an inhaler, something. Kudos to Linda for doing the right thing and helping to protect her customers. read more

Michael's is a store that spin around for a long time anything you're looking for a you can find us there the people in Turlock are very courteous and very read more

If you have a smart phone you can always find coupons that give you a good discount. I like their sales here and stocked well stocked they are. Good craft store. I always find what I need here. read more

So I LOVE the items that Michaels carries, but the customer service is sooooo bad!! No joke - there will be 2 HUGE lines at checkout and no one will come over and open a new register. I think I get in & out quicker at Costco!! read more

This use to be my go to for yarn and crafts. Was super disappointed that they had only one skein of the Bernat 10.5 oz Waterslide yarn. I bought one skein a few weeks back and they told me that they should have it in a few weeks. Well they didn't. The staff is polite but the store was a bit unorganized and they still didn't have the yarn. I ended up venturing to Jo-Ann's Fabric and they had the yarn and it was on sale! Needless to say I probably won't be returning to Michaels any time soon. read more

Michael's makes me HAPPY. Where else can you go to feel like such a crafty girly girl? I love Michael's for its consistency and reasonable pricing, as well as their variety of hobbies or crafts you can start by shopping here. Their Michael's app is pretty cool because you don't have to clip coupons, they scan it from your phone, awesome! I have been shopping at Michael's since I was a kid and I still love it =) read more

This review is not about the merchandise, but about the customer service. Or more their lack of. The staff I've encountered seems to know very little of the "crafting" world and I've had several issues with the staff who is unwilling to help you but serve you plenty of poor attitude and snobbery. read more