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    Michaels

    3.6 (22 reviews)
    Closed 9:00 am - 9:00 pm
    Updated a few days ago

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    I placed an order online for a DIY nutcracker snowman & my order was processed, but the store was out of stock when I made the purchase. The store manager not only found it for me, but he also personally drove it out to my home and refunded my money for the trouble! EXCELLENT customer service!!! Five stars all the way!!!

    Outside packaging box

    I have always shopped at this store as an avid crafter, but recently was disappointed at the customer service of the employee Linda. To give the full picture, My husband bought me what seemed to be a cricut explore air 2 from this store on 12/07/20, I did not open the box until I had a spot to place it in my crafts area on 12/12/20. The box was a shipping box and inside of that was the normal cricut package box. I opened the package box and initially saw a Sony Warranty paper. My initial though was "that's weird I didn't know cricut was a part of Sony" then the next booklet in the box was for a Home Audio System by Sony. I went to look at the product inside the box and it clearly was not a cricut but I'm fact the Sony audio system. I was completely surprised and caught off guard and at first thought it was comical that such a huge mistake had been made. I called my husband who was at his Air Force base at the time and let him know about the error. I then drove to Michaels to explain the situation and get an exchange, as I still wanted my cricut explore air 2 my husband had purchased. When I arrived at the store I was met with a completely dismissive attitude and told it was not their problem. They gave me the cricut number and told me it was out of their hands. My husband went back later to addres the issue multiple times. We have a family member who has a friend who is an employee at this particular store and it was relayed to us that the employee Linda thought my husband was a scammer. My husband showed up at the store in his Air Force uniform to address the situation. My husband is of Latino ethnicity, so either Linda is racist or hates the military because nothing else about him stereotypes him as a scammer. We have jumped through hoops contacting the Michaels corporate number as well as the cricut number with the issue still not being resolved, but beyond the lack of responsibility on Michaels part my biggest issue is the complete racism of Linda.

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    7 years ago

    Linda at the register was absolutely lovely. Very friendly and even got me a coupon from her special list when I couldn't find one online (:

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    Ask the Community - Michaels

    Review Highlights - Michaels

    Linda has been one of the best customer service representatives that I have ever met.

    Mentioned in 4 reviews

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    Fillory Yarn - My new favorite crochet hooks!!

    Fillory Yarn

    (108 reviews)

    $$

    Willow Glen

    Today is Local Yarn Store day across the country, a day that encourages knitters to support…read moreindependent yarn stores, so I made it a point to visit Fillory Yarn, which is in my neighborhood. I used to knit a lot, but lost interest a couple years ago, and recently decided to try and get back in to it. When I arrived at Fillory I was immediately greeted and asked if I needed help with anything. I asked for a simple pattern to help ease me back into knitting. The staff member (maybe the owner?) guided me to a table covered in free patterns they were giving away for LYS day and said I should pick one and then they would help me find the right yarn for the pattern. I picked what I hope is an easy shawl pattern and then another staff member led me to the appropriate yarn section. There were so many choices of beautiful yarn I had a hard time deciding. I finally settled on a skein of Malabrigo in variegated shades of blue. I didn't see the needles I needed for the project, but it turned out they had them behind the counter. It was so convenient to be able to buy everything I needed at once. To top it off, they offered to wind my skein right then and there. Usually yarn shops don't offer this service on special days like today when the shop is crowded with customers. Fillory has been around for many years through several owners. They have a large selection of yarn and helpful employees who work hard. There is also a dedicated space for social knitting if you want to drop by to knit with others. They offer a variety of classes, too.

    I don't always walk 40 minutes from my hotel when I'm in-town for a conference, but when I do, it's…read morein 85 degree heat and to visit a San Jose knitting store during the Bay Area Yarn Crawl! After my trek, Fillory Yarn was like an oasis. I immediately felt welcomed by the coziness of the store (it's very welcoming and inclusive), as well as the very friendly and helpful employees. Multiple said hi and welcomed me in, asking if they could do anything for me or if I needed any assistance. I've only recently begun to get into knitting and I loved their social knitting table! More stores should have that. I live in SF and I suppose SJ stores have more space for that. There were multiple people sitting and knitting and chatting. I also appreciated their sale section! I didn't buy anything from that section, but considered it. I also got a 5% off discount off my first purchase for joining their loyalty program. Everyone was so very helpful and friendly, quite a few employees and they all asked if I needed help. I loved their examples of items that were made with yarns they sold. They have an extensive collection and variety across types of yarn, materials, yarns for different items, books, accessories, and items across different price points--there is something for everyone and anyone, which makes sense. Fiber arts are political and I've been very impressed at how stores and fiber arts communities are welcoming everyone of all backgrounds into the fold. I'm disappointed but not surprised that some Yelp reviews reflect people who don't appreciate that inclusivity.

    Michaels - artsandcrafts - Updated May 2026

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