I drove 30 minutes to this location because when I had dropped my bracelet off for repair, it was…read morethe most convenient at the time. just for me to come pick it up three days later and they lost my bracelet. I had to leave because I didnt have time to sit there for them to find it because I had an appointment. They told me they would just call me when they found it, which was not reassuring at all. The lack of empathy was crazy to me. When they finally found my bracelet after wasting my gas & time Susan was barely apologetic. Although I'm glad they found it, the customer service was terrible.

Every time I come in here I am treated like royalty, the sales people are always in a great mood…read moreand happy to help you. I typically come in here already knowing what I want but they somehow make it a pleasurable experience. The associates are always so patient and caring, it truly makes me happy to come here everytime.

The service was great, and the salesperson was just the sweetest young girl! She went way out of…read moreher to help me and another lady who saw her helping me with this piece, and she wanted it too, but she got the matching bracelet, and I got the ring to complete my ensemble. But I saw this necklace last week and came back today and couldn't find it for the life of me. And the sweetest salesperson went way out of her, as I said before, and found it. At first, I was going to let the ring stay because my doggie was having a meltdown at the sitter. The stone in the ring needed to be set. But the sweet salesperson saw I was texting back and forth with Lulu's sitter and saw Lulu having a meltdown on video. So, she told me not to worry, and she could set the stone quickly, and she did. Both pieces were such a great price, and I didn't want to pass it up. There were so many eye-catching pieces that I will surely be back! And, you know, I had no idea she made watches. I got my eye on the green face one! But let me tell you all, this is by far the cutest Kendra Scott store ever, and a pastry shop is connected to the store! Now, that's a great combination. Last week, I got the peppermint bark; it was good!

Today I went to get my birthday 50 percent off. I had some earring's…read moreThat I had purchased last year this is the 3rd time I have had to bring the earrings back as one of the earrings kept coming of the clasp that holds it. I wanted to get a different pair as it says on Kendra's website they will exchange them if they are defective. The manager was rude I wish I would have got her name. Snobby And unhelpful. She did the same thing by replacing the clasp. Never saying I'm sorry this is the 3rd time you have had to bring this earring for repair. I was not going to argue with her about not letting me exchange those earrings. I had a very nice lady named Melissa help me find a pair of stud earrings for my Birthday. You could tell she was new but nice and patient. That manager kept watching me as I was Trying to find my Birthday earrings. I think she thought I was going to steal a pair That's the way she watched me . I guess this location is Doing well cause to be treated like I was it makes you wonder how they have customers. I never raised my voice to that manager I just simply said this is my 3rd time with these earrings . I felt looked down on no One should ever have to feel like that . I'm never going to that store again to buy anything . Top it off I asked where do I call to report this and I got that non caring attitude She says customer service I guess . Wow ! Kendra's stores Need to do better!

My son turned 8, and we wanted to take him birthday shopping that wasn't a big store like target…read moreand Walmart. We found this by accident and it was great experience! It's a small place but don't let that deceive you! They have so many options for all ages. Ranking from baby to teenager. The staff was very kind and friendly to my kiddos. They are reasonably priced too! Maybe 2-5% higher margins, which in the scheme of things isn't bad at all! This will be our present shop every time, going forward! I'm so glad this place exists!

It's a store with a ton of educational supplies. Some worthy of your money - some not so much... As…read morea homeschooler, I find a lot of manipulatives here that are pretty useful: i.e. place value, time & money, word and vocabulary building, etc. There's an enormous assortment of workbooks, games, and STEM products adequate for any classroom - whether home or institutional. Albeit easy for someone new to the world to become overwhelmed. The staff seem friendly, although not many are super versed in the educational aspect of what the store hosts (example - I called asking for pentominoes and they were ALL clueless), so I'd most certainly recommend going armed with enough knowledge of what you're looking for before stepping inside. You'll leave less frustrated. Oh, and another piece of advice...it's definitely not cheap and many of the products are packaged for multiple children. So if you have one or two children and not an entire classroom of 20+, I'd suggest paying attention to what you grab in store or ordering less quantities online. That said, there are plentiful options to which I doubt you'll be disappointed. Just be ready to spend some $$$...

On the few occasions I've come to this store there was no help offered and the ladies behind the…read morecounter were very dismissive. It's understandable when the store is busy but I waited 10 minutes in line while they helped other people who just walked up to the counter. When I asked if I was in the correct line, they finally acknowledged me. I'll look elsewhere for supplies or order online. Customer service should be important for everyone - not just those that look like the employees.

Like all small businesses, this small shop is struggling to survive. The owner is nice with varied…read moreinventory. Don't be afraid to visit the back room where all the seasonal items are displayed. She also does custom orders. Take a few minutes out of your day to check out her supply of greenware & plaster figurines...etc.

When my mother passed away in July, 2021, she gave me a ceramic Christmas tree which I made for her…read morein 1969. After months of attempting to locate the right sized replacement bulbs, I needed to replace the lighted base, so I searched nearby ceramics shops. I selected and visited this store and was excited to get started on my project; however, I left the store with the impression that I was a bother, rather than a potential new customer. I apparently "took up 2 parking spots" (of 3 or 5), was referred to as "one of those Christmas people" looking to repair or replace an item and was asked "Where did you get that, a garage sale"? At that point, I was happy to leave with the ceramic base and light kit and although firing the base is included in the price "after Christmas", of course, I will instead visit a different store to complete the project. What a shame - I had hoped to revisit this store and begin additional ceramics projects here due to the proximity to my home and my interest in rekindling interest in ceramics since my recent retirement after a 40-year corporate career. I am sad to have to post a negative review for a local, small business during this economy, but am unable to stop thinking about the treatment I received and feel obligated to share.

Originally, Sorry I forgot her name but she teams up with Aaron from The Container Store…read more(Galleria). I showed her my sketch with approximate measurements and she rendered my concept to a 3D model. Fast forward, Aaron came to do the initial consultation and with a few tweaks the Master Closet design was brought to life. The process was smooth and he did such a fantastic job that I had two more closets designed. His designs provide the maximum amount of usable space proportionate to each closet and while some items were on backorder I was able to pick them up at the Woodlands location. I had to have a couple of shelves recut due to some adjustments, but the staff was top notch. Note: If you do not use all of the products in your design (i.e. extra anchor screws, shelve covers) you can return them for a store credit.

5/3/2025: Good thing these stores aren't on every corner, because I would be broke! Just when I…read morethink I have enough organization, I find more items I can use. The sales associate who helped me, I believe her name was Francesca, was extremely friendly and helpful. The store was clean and well organized. That would be an oxymoron if they weren't. Hehe! Highly recommend this location.

local school clothing such as Mustangs, Hurricanes, Wildcats, Bulldogs, Cougars, Bearkats, Tigers,…read moreetc. The place is very unique!!! Great value and not over priced!!! Great customer service as well!!!

Been there maybe three times. This place has a great selection of western themed attire, along with…read morelocal school merch that I could only dream of having as a child. My main gripe is that they overstock like crazy. It gives me so much anxiety to walk around in there. You can barely walk through the "aisles", making it difficult for me to enjoy shopping. I brought my mom there one time and as we're walking around she said she felt suffocated. I was like "IT'S NOT JUST ME!!" I once pulled into the parking lot to shop, and then I saw the window crowded with everything I ended up just leaving. I REALLY want to like this place, I just can't get over the fact that it is just so overstocked. I know that isn't a problem for everyone, and maybe it's just my anxiety, but there is not a single other place in the area that makes me feel like this boutique.

The staff was friendly and knowledgeable. Pretty busy for a Friday morning, especially with only 2…read morestaff on duty. Super convenient to have a paper cutter ready for me to use.

Extremely Disappointed with Office Depot in Conroe…read more We came in without much knowledge about how to use the self-service printing system and asked for assistance. Unfortunately, the staff was completely unwilling to help at first, repeatedly telling us that everything had to be done online. After persistently asking for support, someone finally stepped in--but by then, the order had already been processed and was sent to the wrong location. To make matters worse, we're still not sure where the order actually went, and no one could give us a clear answer. We were simply trying to order business cards, and the lack of customer service and guidance made an already simple task extremely frustrating. This was one of the worst customer service experiences we've had. Would not recommend this location if you're looking for help or clear communication. Very disappointing.