Came here early to pick up some shirts for an event for my team. The shirts were a great value for plain shirts and they were cotton. I needed an extra shirt and Ronnie helped me out by finding the exact color and size. He was super helpful and accommodating. There was a man acting very weird in the store and whilst he was being a bit sketch Ronnie was still being very customer service focused and assisted with helping the customer that dropped some things on the ground. I looked around the scene and noticed the guy purposely dropped items. Paris the cashier then encountered the same weird guy at the register and he was still behaving weird. The manager was a bit rude to the Ronnie guy which was a bit upsetting and I made sure to inform her of what transpired so she didn't just think the associate was a bit perturbed for no reason. Overall the store was clean, well stocked, and the associates were pleasant read more

Customer service here needs to be better. After waiting about 15-20 minutes for one cashier to ring up a customer. The cashier then calls for back up. I needed to buy balloons. So when the next person came to ring me up, she said it would take about an hour and to come back later. Why would it have to take an hour when i'm here buying it right now. The cashier did not look happy working this day. read more

That arts and crafts store that has almost every crafty thing you would want ? This is it, but also very friendly staff who are available more often at this location especially . I needed some very specific fabric. With Joanne''s Fabrics no longer a thing, that leaves Wal-Mart , and Michaels. The store associate was super nice, and I Gor helped almost immediately after I decided on the fabric I wanted cut. He made easy conversation about what it is like to work there. Appreciate that this store is also beloved by the workers! If you use their website PR app, you can usually find a coupon to help save you money on anything not already on sale..This store is a bit smaller than some of the other local Michaels, but its laid out in an easy to find items kind of way. I had the vest service here, and would definitely come inside again! read more

This location has everything! It's also very clean, well organized, and fully stocked. The surrounding shopping area is nice, so it's a convenient place to stop in while running other errands. It also feels safe and the parking lot is well lit, clean, and there's a Starbucks just a few steps away! read more

I came here recently to buy items for an arts and crafts project for work. They had a huge selection paint and acrylics along with brushes, paint dishes in a variety of sizes and also holiday decor. I was impressed at how they even had items less than the Dollar Tree such as the paint dishes. I had called prior to coming asking if they had specific items that I was looking for. A sales associate answered and was very friendly and helpful. In fact, she assured me that I could get her help once I arrived at the store. Excellent customer service from all the staff bc as I continued to browse I asked other sales associates for help and they were all able to help me. So- kudos to the hard-working staff at this store! There was just a couple of items that they did not have such as soil for planting, in which they had ceramic pots and other gardening projects. They also did not have large rocks for painting. Overall, the people at work for whom I purchased the items were all very pleased with the material for the fun project we did that day. read more

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Michael's is one of my favorite places. I love going to the different location just to see if it may a have a few new and different finds from other locations. The store was clean that's a ++. The employees super helpful and nice. The disappointeing thing is it seems like Michael's is trying to get rid of human contact and connection. The reason I say that is because it was like 4 or 5 kiosk and only 1 employee ringing up customers. And they are told to advise to yell out the kiosk is open. It gives off I don't want to help you but I want your money. Do better guys. But I still enjoy Michael's. read more

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Customer service is DEAD at Michael's. At least, at this location. That used to be a thing, right? My expectations aren't super high. I don't need a red carpet. I don't need a massage. But what I do need is for an employee to know where their products are. That's not too much to ask... or so I thought as I stopped an associate to ask him where something was located. In return, I got a blank stare and an "I don't know." "Can you get someone who may?" "You can go up to the register." THIS is the expectation of service they impart on their employees? BTW, there's one person at the self-service registers, and she isn't moving from that station, except maybe in the event of a fire. read more

Quick service! Fast same day pick ups less than the stated 2 hours! They were busy but I was able to pick up my order quickly and even did a return right away from my pick up order. Great selections with a variety of options for reasonable prices. read more

I visited Michael's today for some Christmas shopping, and the experience was extremely disappointing. I noticed that many items are priced about $3 higher in-store compared to online, and while I understand that online promotions may differ, the store allows you to order in-stock items online for same-day pickup. I found the item I wanted and asked if the store could match the online price. I was told they could not due to company policy. I then asked if I could simply purchase the item on my phone and pick up the exact product I was already holding. They told me I had to do it that way--so I placed the order while standing at the register. After I paid, the system suddenly went down and the store claimed they could not locate my order, despite the fact that I had the confirmation email, my phone, and the receipts. The employees even watched me place the order in real time. The entire situation was frustrating and felt completely avoidable. This was honestly one of the most ridiculous shopping experiences I've ever had. I won't be returning, and I hope the company reconsiders these policies because this is a joke. read more

Michael's is my go-to for all things crafts! I used to live in this store during my sorority days and forgot how amazing this store is! I recently hosted a 'Saltburn' themed party (iykyk) and they had all the things I needed to decorate! They always have great sales too! Clean store, friendly staff, great parking and so many crafting supplies to choose from! Love it here! read more

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I love Michael's...but I will be avoiding this location from now on. We went in on 5/8 and the female cashier was so incredibly rude from the moment we walked up to pay. Several items rang up for more than what was posted and she all but called me a liar..literally huffed and puffed and slammed the items down on the counter while calling to get clarification. Of course I was correct, but she couldn't be bothered to communicate..just voided the items and rescanned. Threw the items in a bag and put the bag on the counter for me to take. Her attitude was HORRIBLE. Craft stores are my happy place and she ruined that visit. Some people don't belong in customer service.. read more

Patrick was very helpful and friendly. I had several returns that he helped with one day. Made Xmas purchases that I had to return the next day. He was very accommodating. read more

I go here for one or 2 things in sale because the deals are always good! LOCATION: I'm Arden near The Howe About Arden shopping center between the century theater, the container store and Starbucks. DECOR: A setup to sell. Typical warehouse shopping decor usually themed to the holidays. Shelves of supplies fill the space with a photo framing table area I'm the back and counters up front near the entrance. PRICE: I've come to learn that almost everything here at full price is way too expensive. Even the"half priced" frames are sometimes the full price of other brands with the same dimensions and not notably better. However, there are times when those items have a coupon or deal. Basically, get the app and use the coupons. They work. STAFF: Always helpful and friendly. Hard to find though. I spend more time looking for help than I do looking for what's on my list. I swear there needs to be some sort of service Bell or something. EXPERIENCE: Michael's is cool to stop by for a few on sale items here and there, but this place is really for middle income Crafters, not lower income artists. Not really for artists overall. There are always deals which makes me believe that nothing is a deal. I've found what I was looking for here when I've come, but it's better to find out what is available and buy it somewhere else. read more

Michaels - Arts & Crafts Near Me - Sacramento, California

Emma's help with framing defines excellent customer service. Her "can do" attitude helped me with my project!! She is an all star employee! read more

Customer service is not up to par. Employee product knowledge is not good and they are impatient even though there's no one to virtually help in the store. Brought it up to staff and there was no empathy. My statement about the bad customer service was ignored. Would recommend shopping online than going in stores. read more

Fun place to get your crafting supplies. Staff was great too. Do t read this part its just to fill space.

Glad they have this store in a great location ! Have craft ideas and so much to browse here. While browsing the store I would search for the item online and it will tell you what aisle it's in and availability. From your basic art supplies to baking , crochet and assortments of yarn , deco , framing and beads galore how fun ! Also liked that they do have plain t's in assorted colors for printing projects. Seasonal Decorations, Crafting Books , School Supplies Staff helpful ! read more

Horrible experience with Trinity!!! She was very rude... actually requested me to do her JOB!!! I am Handicapped.. she had no compassion for me. Trinity should NOT be working with the public. Horrible customer service. I you see her run!!! read more

I always enjoy a visit to a Michaels store whenever I get a chance. This place is a little further from where I live, but Joe and I happened to be in the neighborhood. I was specifically looking for something to store my old drawings and paintings that I had forgotten about and recently discovered in my closet. They didn't have exactly what I had envisioned in my head, but an employee suggested some artwork carrying cases that were wide enough to hold several paintings and still fit on the top shelf of a cabinet above all of my clothes. Unfortunately, they are very expensive! At least my artwork will get some protection from dust, heat and/or cold (being so close to the ceiling). I was also looking for a glass dome item to protect and display an unusual looking rock I had collected, and some miniature stands to display my egg shaped polished rocks. They didn't have anything there that worked for my needs. Anyway, I found this store to be pretty well organized and stocked. You'll find candle making, soap making, painting supplies, wood working, artificial flower arrangements, jewelry creations, candy & cake decorating, wedding stuff, crocheting & knitting, and lots of household & seasonal decorations. You can design, cut, glue, stitch, or paint anything your imagination can come up with. You just never know, a masterpiece may have originated from a Michaels! read more

U.S.A. States Ice Cube Tray! https://www.yelp.com/biz_photos/michaels-sacramento-5?select=seKeKsBlhD-N4WprkY7LbQ&userid=3mNz5nQFTIBQm0oU5mBR0w SITREP Oh my GAWD! The coolest stuff is at "MY" store! I love "MY" store! And since my business-name is "Michael", any store named after "ME" is "MY" store, just sayin. THE SETUP This location of Michaels has only been open a little more than a week, and so recently, that apparently no other Yelpers have bothered to "Yelp" it yet. So I changed that and created this business page since I could not find any others for it on Yelp. It is in the refurbished "Howe 'Bout Arden" plaza area where Punchline, MOD Pizza and Pinkberry are also located. SOCIAL RESPONSIBILITIES At the entrance is "MY" table, and so I take it as my civic duty to stay at the welcoming table and perform greeting responsibilities (or until kicked out). https://www.yelp.com/biz_photos/michaels-sacramento-5?select=IAk1qWRGdYRDrKFKfl1zAQ&userid=3mNz5nQFTIBQm0oU5mBR0w THE STUFF The Ice Cube Tray was just loads of fun. [Yelper Larissa J. and I would fight over who could to have OREGON melting in their mouth, so we each need one.] But there was lots of other stuff we'll have to get on a later visit. This crayon dollhouse I see as a future project in our training work group if Larissa has her way! https://www.yelp.com/biz_photos/michaels-sacramento-5?select=FLWiG3aVRooZXSs2L8uNGQ&userid=3mNz5nQFTIBQm0oU5mBR0w Sadly, I had left piles and PILES of these Conch shells on Bahamian beaches just a couple of weeks ago. If I had realized there was money to be made off them, I woulda snuck 1000 or so back in my suitcase. :D https://www.yelp.com/biz_photos/michaels-sacramento-5?select=oHM-XINXG-mHpyiJBbzZYw&userid=3mNz5nQFTIBQm0oU5mBR0w THE LOWDOWN Michaels is a great place to grab your favorite arts & crafts items! read more

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My boyfriend and I have made many trips to this Michael's in the last month. Hehehehe, it's in a very convenient spot since it's not too far from home for us. The store is HUGE; probably the biggest Michaels I've been to. They have so many aisles filled with so many Knick knacks, decorations, crafts, etc. we spend atleast 30-60mins in here every trip. They're always well stoked and organized. I have yet to walk in and feel overwhelmed with cautious. Most of the workers are friendly and helpful too. On occasion we'll ask for assistance and they are quick to help and suggest. I love this Michaels & can't wait to come during their after Christmas sale because they have SO much product! read more

If you are looking for yarn, don't go here. They have almost nothing., and they are out of stock for many colors. Waste of time.

I realized I've never reviewed this Michael's despite me going here so many times. This Michael's is in a great shopping area. There is a luxury movie theater, Home Goods, Starbucks, Nordstrom Rack, Cream, and lots of other goodies. Finding parking here is no issue! I often find parking right in front of the store. There's always coupons available with Michael's, who no one can hate a great deal. I've gotten so many great deals here before. This is an amazing craft store and my go to place for holiday decor. When it comes to holiday decor, stuff can sell out quickly so it's important to grab things at the start of the season. They offer free pick-up with most products, which is very convenient. I cannot rave about Michael's enough and I will continue to shop here! read more

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I ordered some wrapping paper online which cost me no more than $6.00. I then received several emails notifying me that I had three days to pick up my item. I ended up not needing the item, so I didn't pick it up and assumed I would receive a credit to my original form of payment. On Nov. 3, I received an email saying, "Thank you for picking up your order." On the same day as receiving the email I called to speak to a store manager who admitted that she made a mistake and would process my refund. Today is Nov. 16 and I still haven't received my refund - a small amount - which is besides the point. The principle of the matter is the lack of action on behalf of the store manager to do what she said she'd do. So I called Michael's today and talked with a different store manager, James, who apologized and gave me two options: 1) go into the store to process my refund or 2) he'd call customer service for me to process the refund over the phone. I agreed that calling customer service to process the refund would save me a trip to the store and hence is the better option. I then received another email from Michael's indicating that I received a refund in the form a gift card instead of my original method of payment. I called to discuss the matter with the store manager, James (again), who then proceeded to tell me that customer service doesn't have access to "my information" and therefore a gift card is the only method of receiving a "refund." I'm upset because there should be a disclaimer notifying customers of this potential issue; and, furthermore, if you're putting money on a gift card instead refunding my original payment method, then the only one benefitting is the store because by default you get to KEEP my money and nothing is being rightfully returned to me for a product that I never picked up, which should be ILLEGAL. And, management should have told me in the beginning that if I chose option #2, that I would only receive a gift card! I told the store manager that I would let it slide because we're dealing with a small amount of money but had I paid more, I'd be completely LIVID!! I proceeded to tell the store manager that I will NEVER purchase from their store again. I think it's time to improve your store game, up your management hiring selection, up your training protocols, and improve your communication skills! By the way, I almost never leave reviews but you REALLY pissed off my inner DIVA today! Congratulations!! P.S. I only left one star because ZERO stars isn't an option! read more

Their online ordering and pick up process is wonderfully streamlined and easy to navigate. I needed some more blanket yarn for my project and I was able to place an order the night before, Pay for it and then have my husband easily pick it up bright and early the next morning. I love how simple and easy they've made things for their customers! read more

Dropped by for some card stock packs that were Buy 1 Get 2 Free. What a deal! Of course I had to look around at what's new in the store and check out their great end of summer 70% clearance sale. It's a hit or miss depending on what you need/want but managed to find some deals on summer toys and kids' craft projects. It also helps if you sign up for their Michaels Rewards because they were offering an additional 15% off of sale items (non-xlearance and door busters). You get a variety of discount offers for regular priced and sale items on a weekly basis. I miss the 40% - 50% coupons off regular price items though. It makes shopping a lot more fun to know I got a really good deal on one item. As can be expected it was busy at check out but the service person was friendly and quick. Going to craft with my new summer finds now! read more

We came in here to get a large old picture framed and were very happy with the result. Michael's is far more than a hobby store. With knick knacks and decor and speciality services like our framing job, we consider this a vast warehouse of inspiration. I have not had a lot of pictures professionally framed in my life so I wasn't sure what to expect. Their team took their time in walking us through the whole process, and what a process it is. From framing, to matting to aesthetics to acid free papers and the amount of reflection on the glass, I learned a whole lot. While we waited, we browsed and found so many other items of use to us. Getting a large picture framed is anything but cheap, but the great service and turnaround and the final result made it more than worth it. Thanks Michael, whoever you are! read more

Had a great experience doing some semi custom framing. Selected the frame and had them add custom cut backing. Definitely worth it and less than a full custom frame. read more

Michaels - New frame and backing - Arts & Crafts Near Me - Sacramento, California

I recently went to Michael's to pickup an order and I loved how easy it was all I did was press a button and someone came to me to check my name and bring my order. I did not have to wait in line or anything! Shoutout to James for helping me out today he was very sweet. Give that man a raise! read more

I'm very happy with how organized and clean this store is. After walking through it and seeing everything displayed and on the shelves, I discovered that this is your number one location to get your items for arts and crafts. They truly have a great section. My personal favorite is the do it yourself and wedding sections. When you are at the checkout, there are signs that display information about classes and events at Michaels, information that you can find on their website and inspiration. Please check out this amazing store. You will not be disappointed. read more

This review is particularly for the employee James. During the holiday season it gets really busy and customer service jobs are extra excruciating. But he was so nice and very patient! He had a very uppity personality that made you feel at ease regardless of how busy the store was(I could tell because of all the glitter he had all over his head and face). Thank you James for a very positive experience! read more

Placed an order at 11 AM this morning, expecting it to be ready THE SAME DAY like the website stated. Called the store and the lady was completely rude to me and told me I needed to be patient because my order was not a priority and last on the list "we have 100 more ahead of yours". If you order online here (before 12 PM) your order won't be ready the same day. Go to Joann. read more

I took a painting to have a matting cut at 11am in the morning and told them I would be back shortly after 4pm. When I arrived to pick up my item they had not even started it!! My time is just as important as any other person. It should have been ready to pick when I came back at 4pm. Love the mat don't like the lack of importance they give my item!! Terry Duncan read more

I have owned this Andreas Gursky print since I was young and it is my most precious and cherished possession. For over a decade I have tried to get a proper frame for it, but have been unable to afford it. It's a large piece and a few inches outside of a standard size so it had to be a custom order. After calling several local framing companies and receiving invoices that felt like a "go-away" price... I went to Michaels. Even though I was told how much I would be price gouged and ripped off, I was blown away by the service I received. I cannot rave enough about their rockstar manager Hannah. She was so incredibly knowledgeable, took my custom order and really broke it down, went through all the options, worked in my budget, and gave me such a professional product. I almost cried when I saw the work she did! This print holds so much sentimental value and thanks to Hannah and the Michaels framing team, it will FINALLY be preserved the way it deserves. I definitely recommend their services. read more

Michaels - This is my gorgeous framed print "99 cent" by Andreas Gursky! I was so excited about the frame, I had to share this before I hung it up. - Arts & Crafts Near Me - Sacramento, California

So today me and my sister walked in to Michaels to find poster paper and possibly see if they had something to make a balloon arch for my baby shower. Immediately we were followed by a younger man who I believe definitely was loss prevention understand this it wasn't him doing his job that bothered me it was the very blatant following of me and my sister that made it distasteful. We hadn't touched anything in there just simple wanted to locate what we need to make a purchase and this young man literally walked behind us the entire time and also made it very apparent we were being followed. So I asked him do you work here and he instantly froze up and said no ma'am (okay cool no problem) I continued to walk down the aisle and talk to my sister with him still very much following behind us. So I pointed it out again and he proceeded to giggle as if something was funny about making us uncomfortable. I make my way to front and ask to speak to a manager and this younger woman and older male denied knowing him as employee and proceeded to fake assist us with finding what we needed. This same young man was on the aisle with us again and I told the older guy this is who I'm talking about which the supervisor never acknowledged him or even addressed the situation! Bottom line don't shop here if you are of color I really enjoyed the laughter as if we were crazy when we aren't but I'll never step foot in there again! Again no one is saying you can't do your job what I'm saying is if I hadn't touched anything or even caused a disruption of some sort it is not okay to treat potential customers that way! Do better! read more

I took some custom watercolors in for matting - when I went to pick up 2 of the frames had white glue at seams and one crooked mat- sent back ( they send everything out) when they came back the largest one had a small hole given a small credit but ruined my set - very unhappy will never use them again read more

Not coming back to this store. Came in 75 minutes before closing and wouldn't help me with a custome frame: I have done so many frames with Michael's and always been helped. Lady wasn't very nice either. It was a simple one and every time I have done it , I have come in later in the day and they have done it . So I guess if you want a custom job , come in earlier because she said she had other work to do and basically wouldn't help. read more

Scrapbooks, scrapbooks, and more scrapbooks. With my business I find myself buying hundreds of scrapbooks a year and with Michael's online coupons you really can't beat their prices on scrapbooks. I know for a fact I will be countless times this year. read more

I visited recently, on October 5th, and I was excited to shop. A good thing about my visit is that there was a large selection of paints and crafts, but the staff was very rude. I don't know if all Michaels locations train their staff differently, but this location's younger crew sounded like they hated their jobs! I understand that it is a learning curve to work in retail, but the vibe was very unwelcoming. read more

Thank you so much for being open during these days! I appreciate it a lot & thank you for your great customer service. They are currently only doing curbside pickup which is great! I went to pickup an order today and it was super quick and efficient. When I got there there were two kids pounding on the doors being super rude and yelling at the workers inside to let them in. I wanted to tell them to knock it off because they were being extremely obnoxious but I decided it was best not to get involved. Unfortunately COVID-19 has brought out the worst in some, but the employee who came out to bring me my stuff deserves a raise! He was a gentleman wearing glasses and a black bandana and he answered them so patiently and just told them the process of ordering. Thank you for being heroes during this time! read more