This is the worst Michael's store I've ever been inside. It's very clean, and orderly I guess. But things seem so randomly placed. There is no order or continuity or logical "path" through the store. It's not like other Michael's I've shopped, not at all. Also, I saw two employees talking together as we came in, then there was one at the cashier area. That was it, and no one greeted or asked if we needed any help. A disappointing trip. read more

Who doesn't love Home Decor and more! Love this place for cool art projects, painting with a MJ twist, and more! Come here to find an assortment of frames, puzzles, kid games, yarn, house hold good and more! So many things to choose from, might as well just grab a basket on your way in! If your a teacher/educator ...bring your badge for an additional 10 % off of your purchase! I love their door mats, I come here about every other month to get one! In addition, if you love gift boxes, there's always one or two you will fall in love with! I have a few of my house hold plants from here, artificial fyi! And lastly on the way out, grab some candy ...the selection is large and in charge! Enjoy! read more

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Adonis the Manager is one of the most unprofessional people you will ever encounter. He is rude and extremely unprofessional. If you are having any framing done please call and make sure a framer is there. Adonis and the rest of the store employees are either too lazy or not knowledgeable about anything framing. This is sad. Horrible service. read more

I called to see if a framing order was ready. They do not answer the phone and I had to call back after it rang with no answer then disconnects the call. Tracy answered the phone. He says he is a store Manager. I asked for framing. He said they are too busy in Framing. I need to know if my order is ready. He said he guessed he would have to check. He put me on hold and never came back. I called back twice and finally got a lady on the phone. Tracy and Framing can't talk. She said I had to leave my name and number to be called back. They never called back. I paid for a framing order. They are too lazy and pathetic to see if it is ready. Tracy has no business being a manager anywhere. This store should close. Pathetic and horrible service. read more

The young man who seems to be working every time I shop here is so friendly! He is great and should teach a customer service class to other employees or be promoted or something.... He's a middle Eastern guy, young, usually works nights... I didn't get his name, but he needs to be rewarded for such great service! read more

Zero 's never in 58yrs of life I've paid an outragous price for Christmas wire ribbon that included the 50% sale unfortunately they were my last resort lesson learn I'll buy early at Hobby lobby it's 1/8 the cost truthfully thats NO exaggeration !!!!!! Michael's has lost my biz for good .... read more

This place is unsafe at night. The parking lights aren't on and almost got hit on the way to my car. I don't think I'll come here anymore until they value safety. read more

They just simply need more staff during the day. Have went several times during my lunch break and the line was mega long. I had to abandon my items on 2 occasions on a shelf and leave the store because I ran out of time on my break. Other than staffing issues, they run great specials a the time. You can find coupons on their site and use them without being a member of some enrollment. The coupons that take 50% off 1 item not already on sale makes me mad. About 90% of the store has sale items. read more

This place gets me every time. I go in for one thing and come out with two bags full. If you're a crafty person they have everything you could need. However I will say they dont have a great selection of photo albums. Prices can be a little high so make sure you register your email to get their coupons or look up coupon options online. The staff is very friendly. Although if you need help you'll have to ask someone because rarely does anyone ask if you need anything when they walk past you. read more

Pros: + Large Store + Plenty of parking + Short lines Cons: - Staff are not helpful and those that want to help are not very knowledgeable about store layout/location of certain items - Poorly organized compared to other craft stores - Display does not keep similar items next to each other read more

I am shocked! I pulled up into curbside pick up and notified my arrival in the Michaels text. I waited over 20 minutes. I called the store and told Peg that I'm still waiting and she said that I should have called after 5 minutes!--so it's now my fault?? She asked the last name and curbside number which I provided. About 5 minutes later a team member approached my car to tell me that they are looking for my order and it would be right out. So I wait another 10 minutes and here she comes and gives me my order and said that the orders had been placed in the classroom. I arrive home and open the bag to find my product was USED!! IT HAS THE WORD "FELT" TAPED ON ONE SIDE". I am FURIOUS--how dishonest!! Now I have to go back to the store and deal with the return?! This was handled so UNPROFESSIONALLY--why would anyone want a USED product?? Michael's has really gone downhill. read more

Bait and switch is the name of the game. When you walk in, flowers are advertised at 60% off. I spent an hour picking out bouquets thinking I'm getting a good deal. Waited in line to check out, as the cashier's ringing me up I notice not all stems are being discounted. the cashier tells me "oh no, not all of them are 60% off just the spring flowers!" I'm sorry, what? I'm not a botanist!!! Why is a pink flower 60% off and the same one like it in yellow is full price? In a nutshell...a complete cluster. Why not pull the 60% florals into a separate corner, since you'd know better the spring from summer florals. COMPLETE WASTE OF TIME AND EFFORT. Left 100% pissed! read more

I brought my diploma into the store to be framed on Sept 29th and paid a handsome price for it. Typical of Michaels, but I was paying for quality of customer service. I was told it would be ready by the first week of October. After 2.5 weeks, I called to check on October 17th and sure enough it was ready. I asked the staff why I wasn't contacted. Her only response was "I'm sure we contacted you since we have both your email and phone number." It's frustrating that after paying a large price I still have to take time to call the vendor who was very quick to take the money, yet slow on contacting the customer. It shows poor initiative, lack of communication, questionable training of staff and a true minimalist in customer service. I am disappointed. I have yet to see the quality of the work, but if their customer service is indicative of the work quality, I am worried. read more

Long lines to check out, no self service option. It's overpriced and the staff is not helpful or knowledgeable in anything. The store manager at checkout did not even apologize for the 30 minute wait to check out? It's almost like it's expected. Horrible way to run a business. read more

Michaels always has what I need for seasonal decor, arts, crafts and home improvement projects. I like keeping things tidy and organized and they offer a wide assortment of storage and container ideas. For my Easter buffet, I needed a creative way to identify dishes on the buffet. I found the perfect little 2"x3" pearl frames, wrote the name of my food items on 2"x3" colorful cards (also found in stock) and inserted the cards into each frame. They were a very classy and a useful touch for the guests going through the buffet line. I also found petite appetizer spoons, cupcake picks and gift bags. Thank you Michaels! With your inventory and helpful staff, you help make creative ideas come alive!. read more

No fabrics here, but for a small store it has a pretty decent stock of floral and craft stuff! It can take a while to check out because they seem to be short staffed most of the time but since they're located just off Preston + 121 they're convenient to access. Make sure to always check their website before you check out because they post coupons all the time and they take them even if you just pull them up on your phone! read more

Typically I have been very pleased with the service and selection at this location. Today, however, I was supremely disappointed. When I arrived at the store, after having called ahead and requested specific items to be placed aside and being assured that they were indeed in stock and would be, I was informed that the sales representative had forgotten to do so, despite assurances the items I needed to complete a project would be ready for pick up just an hour following my call. I received a lame excuse that they were busy, as though my time trucking halfway across the city during afternoon rush-hour traffic was irrelevant. No one ever even offered to order the items I needed for pick up at a later time. Guess who's ordering from Amazon tonight? read more

Worst customer service from the framing department. I brought in a frame at the beginning of July to get framed. I was told 3 weeks max and I'd hear back. Time came and went and I didn't hear from anyone at all. I called in and apparently the first girl couldn't find me in the system and she'd call back. I called in a couple days later and it was going to be another week bc the person who framed it did it wrong. At no point did anyone call and let me know I had to call myself to check in. Another week and a half came and went and I still didn't hear back. I called in and apparently the pieces they needed hadn't come in and they needed another week. I came back to pick it up a week later and still nothing. What really pisses me off was the rude bearded long haired guy who for some reason has a nasty dismissive attitude for no reason. Every interaction he's had a dismissive attitude which is crazy considering he didn't do his job to begin with. I was able to get a refund for the job but a month and a half wasted for nothing. read more

Best store for any craft projects...I got inspired by seeing the booklets from the store various designs. Lots of beads collection....i love the special offers and sale.... Good store.... read more

When the super "uncrafty" person that I am needs something "crafty" once a year, I always hit up Michael's. It's obviously very overwhelming for my kind of people. So much to choose from, but I figure more selection is better than no selection, right? It also makes me feel like I want to MAKE EVERYTHING! But then my memory of things I've made looking similar to the "Pinterest Fail Blogs" and my bank account stop me. Yes, things are a tad pricey here. I suggest that if you're looking for something pretty common, check elsewhere first. My friend wanted some of that chalk board spray paint stuff and she bought a couple cans at Michaels for about $12 each. Found them a week later at good ol' Wally World for $5 a pop. However if you're looking for something hard to find or unique, Michael's is the spot. They always have sales associates walking around the place and are always offering their help and suggestions. Another good deal, I almost always see coupons available in the Sunday paper and I believe if you sign up for their email club also. My friend (chalk board spray paint girl) is a teacher and can flash her ID for a small percentage off. Pretty sweet if you're in the biz. Overall.. this is a clean, well-organized store, staffed with some very friendly people. I recommend it! read more

Wednesday. Big discounts long lines only 2 registers open. Not very ready for the business they advertise. Will find an alternative.

I didn't know how many cake supplies were at this establishment. Michael's has a lot of awesome stuff for baking. if you can't find something here, I'm sure someone there can help you find it near by. ask the manager who's been super helpful. read more

I've been trying to get something for weeks that is on sale. After calling twice and finally getting to talk to someone on the floor they say they don't have it and told me to try Hobby Lobby. Not sure why they would want me to go to a competitor. They didn't attempt to check and see if they have it at another store or help in any manner. read more

The employees at this Michael's made my shopping experience horrible. I get that it was the day after Christmas and they didn't want to be there. I didn't want to be there either but I needed to pick up some poster frames for the hubby. I asked the young man at the frame counter for help and he responded "ill get to you in minute, I'm right now". Nice attitude buddy. I think he saw the look on my face because he stopped chit-chatting with his coworker and actually came to help. Then I stood in line to pay and there was a line. Two cashiers were ringing up customers and the other two were just standing around talking about their holiday. My cashier wasn't very friendly either, I had a question about the sale frame and she didn't know what was up and couldn't be bothered to find the correct answer. This will be my last time shopping there. It is too bad because this Michael's is well laid out and a lot more organized than other locations. read more

Michael's is a great craft store. They have a mix of selection with everything from kids to adults...to adults who don't exactly know what they are doing...Seriously something for every craft for every person. The staff is very friendly and very willing to help-either with a suggestion to improve your project, or project ideas for the future. Their prices are decent and if they don't have something, they are more than willing to tell you where you can find it. Today, I was looking for tiles (I'm about to make these awesome coasters), and they were out. Instead of making me wait for their stock to be replenished, they suggested I look at Lowes or Home Depot. I appreciate the honesty and not trying to take advantage of my loyalty to their own store. read more

My go to place for art supplies. It seems there is always something I need and I end up here. The selection is large and the prices are reasonable. I think I may have shopped here at least once a week for the last month. read more

I've been to this location several times and I"m suuuuuper disappointed in the staff. Not only is it non-existent, they aren't helpful. Today, I spent a long time looking for a jewelry cap in the bead and jewelry area before I decided I was going to humble myself and ask for help. After I scoured the store, I found this heavy-set dark-haired woman for assistance. Without even trying to help me look, she just told me the general aisle it would be on --- the same one I've been looking at without her help. I was going to be spiteful and throw all the beads and accessories on the ground and make the employees pick it up, but I resisted. After I collected my breath and composure, I went to look for her again. I found her talking to another employee about non-work related stuff. Seriously - she couldn't take the time to do her job and help me find the piece I needed and she couldn't ask the person she was talking to for assistant????!!!! Horrible service. Once I saw her I put all the beads on the counter and asked her to put it back on the shelf since I had no desire to make jewelry with the pieces I selected. I tried talking to the cashier about it in the front and she didn't even offer to help me look for the item. I am NEVER coming back to this location again. I'm going to spend my money at the Hobby Lobby close to my house or drive further to a different Michaels. The Frisco Michaels off of Preston, store #9901 is HORRIBLE!!! read more

Re: Michael's Custom Framing; Mark If you wish to have a piece of artwork or photography professionally matted and framed for a price that is reasonable and with a creative eye for complementary colors and textures that will make that item a treasure on your wall, I happily recommend that you meet with Mark at the Custom Framing Department of Michael's Arts & Crafts in Preston Village (Preston and Rayburn Tollway/121.) This past month (January, 2016) I had several pieces of artwork (originals and museum prints) framed by more than one of the DFW framing shops in order to compare the work of different framers for myself. Michael's provided the best quality for the best price. Mark, whose past experience I learned included design and framing for at least one major hotel chain, had excellent ideas, spent time letting me try out several combinations of mattes and frames and proved to me that he knew exactly what he was doing. He did not mind receiving my straight-forward questions and listened carefully to some strong opinions from this customer. He was very responsive and knowledgeable and also made it financially reasonable for me to have more items framed rather than fewer. (I also went in with the Michael's coupons for framing. Mark helped me make my discounts go as far as possible.) His suggestions were great, his taste impeccable. We had some back-and-forth "tryouts" of assorted mattes and frames using their computerized system to let you literally "see" the final product and, in two weeks' time, I had several breathtaking art prints ready for display. This was one of the best experiences I've had with a framing professional from any of the several cities in which I've lived. May I make a couple of suggestions to you as you consider custom framing services? 1. Understand that custom framing requires an aesthetic talent as well as technical skills. It costs money. Don't tell yourself that you can have Grandmother's turn-of-the-century wedding gown ever-so-perfectly mounted with museum-quality protective elements and shadow-box framed for $100. Be financially realistic. Get several estimates if you are unsure of what's realistic. 2. Save up your to-be-framed projects (this will also give you time to evaluate whether you really want custom framing or not), find out when the best custom framing sales/coupons will be offered and bring more than one project to your framer when you decide the time is right. This way, if you are getting a discount on a certain manufacturer's frames, you can have some fun with different frames from the same maker but all at a discount. 3. Custom frame the special, pass-down-to-the-family items. For items which will - realistically - go into a file/memories album (or Goodwill) in 30 years (posters, diplomas, etc.), pick out a standard frame (particularly when the frames are on sale) and DIY or ask the specialists at the custom framing center to consult with you re: mattes that they could cut and then add to the frame you chose to complete the job. 4. BEFORE you go to any custom framing service, use the Internet to seek out images of artwork similar (or even identical) to your print or painting. Art museums and auction house websites are full of good - and sometimes failed - examples. Compare how others have had similar works mounted and framed, then decide what you like and how it should agree with the surroundings. 5. Go into the Custom Framing Service with wall/room measurements, finishes, wall/room colors and a general idea of what you want as a final product. e.g., Framing a light-weight item to be hung on painted drywall is NOT the same as framing a heavier item to be hung over the fireplace with a masonry background. Let your framing specialist know about special conditions and suggest the best equipment to use for hanging your artwork. 6. Michael's is equipped with a computer program which can show you how the entire project will appear when finished. This is a terrific tool. Don't be afraid to try more than one combination of colors, textures and/or different dimensions for the matting. 7. Enjoy the process! Thank you, Mark and Michael's! read more