The parking was easy and the store was clean. Good first impression. Now, I don't always understand the reason a store is organized the way it is, and I understand they want everyone to wander the store. This store is rather confusing, since it feels as if partial departments are throughout the store. I did not find what I needed, but in the clearance area, I did find some fun things. The prices were more "on sale" than clearance, but the price felt fair. In the sales floor, I didn't find anyone that could help, but at the register a very nice guy helped me. They have a self checkout line, unless you pay with cash. They are not set up to accept cash in the self checkout line. So, the place seems good and I will probably go again. It's worth checking out. read more

Michael's is a one-stop-shop for all of your hobby and maker needs. I have been shopping at Michael's for over twenty years, and I am never disappointed. I am not crazy about the new checkout system: 'Self Check' but you are monitored and harassed by the checkout monitors so badly that it is difficult to check out. I understand the loss prevention aspect of this system, but make up your mind - self check or cashier. Both is overwhelming. read more

Michaels - I prefer to be left alone at self check illtellyawhat - Art Supplies Near Me - Palm Desert, California

Lousy service. I went in at 4:30pm today. I was walking all over trying to find an item, not a single employee in the store but the guy working the self check out. Does Michael's not believe in hiring anyone? How greedy can a company be? I will not be returning to this or any other Michaels. I asked the self check out employee where decorative rocks were and he told me aisle 13 or 14. I went, nothing. Returned to tell him they were not there and he said "They are on the end." I said the end cap is different than telling someone aisle 13 or 14. I go, NOTHING! What are you doing for the money you make there? Obviously you don't know your store. This place is a joke! read more

This is a positive review for Nicole solely. Michaels website claims they will deliver balloons, but when we tried to place a balloon delivery, it kept giving an error message. It appears this has been a problem for a very long time not just a temporary situation. It was extremely irritating when trying to get something done to send a gift. After placing a balloon order at Michaels with DoorDash, the Dasher did NOT get the balloons filled EITHER. This was incredibly frustrating. Nicole saved the day by filling all the balloons and getting them in our car and going above and beyond to do so on a very big order which was needed on a very short timeline. In short, Nicole was a rockstar and we appreciated her help a lot. Michael's needs to fix their website and needs to train more of their staff to care like Nicole clearly does. read more

I did an online/drop off order for custom framing. The price was great, and it said my item would be ready in 5-10 days after drop off. When I dropped it off, they said it would be ready in 14-21 days. When I protested, they said the soonest I could have it was 13 days - maybe, but they couldn't guarantee it. I took it somewhere else. read more

Love this Michael's! I've been shopping here on a weekly basis for almost a year. With that "level" of shopping, there's bound to be a few hiccups in a transaction here and there. For example I have received canvases that arrived torn in a online order and several occasions.... No big deal. Litzie and Nicole always friendly and helpful when doing the exchange. read more

I love this store, especially before a holiday because they bring in all the holiday decor to drcorate your house. And for Halloween and Christmas the have a whole miniature village with individual pieces you can buy to create a little town. And they do great picture framing too. And for Christmas they have hundreds of ornaments for your tree. And they carry many fake trees for the holiday. read more

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Went there yesterday to simply get new glass on a picture frame that had broken. Waited over 40 minutes in the line and the gal never looked up once and told any of us she would be with us shortly. Finally when I asked if I could simply just drop mine off to get new glass the lady said no I had to keep waiting. I took it today to Hobby Lobby off Bob Hope at 11:30am today. They said it would probably be 48 hours. They just called me that it's ready! Do not waste your time or money for the terrible customer service at Michael's!!! read more

They need to improve their service! management sucks! I went in there yesterday bought four mason jars at 3.99 each and was charged $82.57. Called to speak to a manager? there's nothing they can do cause the lady at the counter never gave me my receipt and I didn't ask for it. Shame on me. The phone call this morning with management was rude. read more

Michaels now only has self service check out, no cashiers. Also they have NO bags for your purchases. The personal touch is gone I'll go to Hobby Lobby in the future read more

A nice store with a fantastic selection of beads, charms, findings and jewelry supplies. Came in for the 30% off beads as advertised online. But in fact, was just online. Also, the popular and strong nylon beading string is more than double the price than HL. While I loved the beads, they are beyond overpriced. Bit the bullet and ordered online from a bead store for at least 50% less than Michael's. read more

I went to Michaels almost at closing time to pick up some more flowers to finished a project im working on but the rack of flowers was not there, after asking a worker he called the manager I believe her name is Nichole, (i hope the name is right but if not she's the manager working tonight Wednesday August 13th) Anyway, she went out of her way to bring me a bucket of the flowers i was looking for from the back room so i could get what i needed . She even helped me pick some that were not missing any flowers. I really appreciate her help, specially because my centerpieces im working on are for a funeral and they decided to add more to their order last minute. With people willing to help customers like she helped me i don't mind the drive My experience at a "hobby" store near me aren't always the best so next time i will just drive out there read more

This place is mid at best. Aisles upon aisles of Christmas stuff and a single damn end cap for Hanukkah. Not beating the anti-semitic allegations. I saw an old lady yell at the girl at the register over it. Like poor girl doesn't do the store plan! The employees are clearly trying their very best, but there simply isn't enough coverage or diversity in holiday items. Do better Michael read more

I ordered an item for pickup and was foolish not to check it out before taking it home. It was late at night so I just took the bag and headed home. When I finally had the chance to really look at my purchase, it was very obvious the item had been used, and the package was taped up. The store was already closed so I had to wait to return it. Today I went to return and explain the reason, the cashier was very rude and basically accused me of using it. She never came out and said those words but she kept saying they would never give an item to a customer in that condition. Never once did she acknowledge that maybe I was telling the truth and she could have easily offered to replace the item with a new one. After talking with her manager, she tried giving me store credit, which I refused. I demanded a refund on my credit card since it was not my fault I was returning. After consulting with her manager again, I was told she could give me the refund " this one time" , meaning she still thought I was the one that used the product before returning it. Very poor choice of words and poor customer service. She was more intent on accusing me of something I did not do. I suggest anyone who purchases online for pickup, check your purchase, BEFORE leaving the store. Employees do make mistakes unfortunately, and it's hard to prove once you walk out that door read more

You cannot call them. Their service phone number hangs up on you. Total BS. How do you call to find out your order status? Poor customer service read more

I get being busy and overwhelmed with acquiring things from Joannes but I was offered no help in bringing a 5 shelf bin rolling storage up front. No staff to wave down for assistance and no carts in sight. It was baffling. And as someone who is 4'9 and in a knee brace, it was astonishing to see no one offer to help and actively look away. When I asked for a bag for the small items I also had I was told it would be ten cents. Still, no offer to help. Genuinely disappointed. read more

Made an appointment online for In Store Custom Framing. I used to go to Joann Fabrics. I went at the appointment time and was told it would be a long wait as she was by herself. I said I had an appointment. She said " Oh we don't use that system. I told them to take it down.". Walking through the store looked like the most depressing, dreary, empty shelves place I have seen in a long time. Are they going out of business? I walked out. read more

We dropped off a painting to be reframed and were told it would be ready in a couple of days. Two weeks later, we still have not heard from anyone. We tried to call, but after one ring, the phone hangs up. Several more tries over the next couple of days and the phone still hangs up automatically. We called their other store in the desert and the employee told us that that's been a problem for several months and we would have to complain to the corporate office. Is this any way to run a business? Terrible! We will never shop there again. read more

Although Michael's always seems under staffed, they were very helpful. I had ordered a number of canvases and they helped me take them out to my car. And held additional ones till I got back over the holidays. read more

If I could give zero starts for the framing dept I would. After 2-1/2 weeks of dropping of a custom framing order, I was told it would be ready on 11/11. Went in to pick up my $700+ order , not done. Suzy asked "well did you get a call?" Me: I didn't know I was supposed to get a call. After ages on her computer she said - it won't be ready until the end of the day. Me: so nothing has taken place since I dropped off my artwork? Suzy: No it's on our list. Me: So there's a 70% off sign in front of me but I paid in advance, so I'll just cancel the order and reorder it. Suzy: That will take 2 more weeks. Me: Why? Suzy: Your frame is out of stock. Me: so how would it have been ready if it's out of stock? Suzy: Let me check, (few minutes go by) both frames are here from Texas. So what are you asking? (now I'm wondering how she has a job) I'm asking to get the 70% off custom framing. She returns, they said we can't make any price adjustment. Me: who's they? Suzy: my manager Ok can I speak with said manager? "He's on his lunch break" Out pops Jose. It doesn't work that way, you can't cancel an order then reorder it. (trying to figure out wtf he's talking about) These folks are the dumbest retail employees I've ever met. Then he said it was a custom order. Me: yes and my art has been here nearly 3 weeks, and I prepaid for custom framed art and now it's 70% off, but you can't do anything? ""no, it doesn't work that way" Both insulting employees with zero customer skills. Got my art back and demanded full refund. Do not go to Micheals for custom framing read more

Can always find what I need for various events from birthdays to every holiday . It's a treasure store you can get lost in read more

This review is not specific to Michaels, the store itself. I go there all the time and it's almost often well-stocked and clean. This review is for the recent visit to the framing department in the back of the store where I was "greeted" by an obviously unhappy employee. I was very taken aback by his attitude and complete lack of enthusiasm towards me, but I went ahead and paid to get my artwork framed anyway. There are not a lot of choices in the area of places to frame art, and Michaels has always been my go to. read more

I just had to run over and get something for work while on the clock and Frank was an absolute doll with helping me! I brought in what we use at work to tie on our price tags and he was quick to locate exactly what I needed so I didn't have to look around forever great guy and place! read more

Michaels - Art Supplies Near Me - Palm Desert, California

In regard to Michael's customer service...wait, there isn't any! If you call, no one picks up the phone. Or they will pick up and then hang up to get rid of the call. I had to wait in the long line at the cash register, with only one checker just to ask a question because THERE WASNT ANOTHER EMPLOYEE VISIBLE IN THE STORE. Their employees are clearly not trained as they consistently don't know where items in the store are located. Is the store managed? Apparently not. read more

Stopped by at 8:20 PM and the doors were locked. Two employees walked past but would not make eye contact. Double checked the door and then the website to see what time they close on Saturday evening and sure enough, it's 9 PM! I called to see if maybe the door was not working?! (Hey, you never now!) I was asked to hold while they put me on hold and waited for about five minutes before giving up. read more

They often answer the phone then hang up. They will charge you to frame a picture but won't cut it down to fit frame, they asked me to do it. Strangest experience I've had with framing but there are very few choices for large frames in Palm desert. I think that's why they get away with the worst service. read more

I try very hard to not shop at hobby lobby because of their abhorrent views on women and the LGBTQ+ community. I also despise using amazon because of the workers' rights abuses. I shop at Michael's even though it's a 30 minute drive from my house and hobby lobby is a 5 minute drive from my house. Online ordering and pickup in store is supposed to make the shopping process seamless and easy, I've used other stores online order pick up in store system, and it's easy (target and barnes & noble are examples). But I placed an order for a single item (a bucket of scissors with decorative edges) and I got an email saying it was ready. I was tied up and my family member was out running errands in that neighborhood, so I put her name down as another pickup person. 2 hours after the email saying the item was ready, my family member showed up and they said it wasn't ready. At the store, the associate said it wasn't ready, which is confusing because again, it's a single item and I had received an email two hours earlier saying it was ready. The associate was actually able to locate the item in question but still could not hand it over to my family member without permission from a manager. I have no idea why. Said manager was busy in the framing department. I called the store several times and no one was able to answer or even put me on hold. On the online customer service help kiosk, I had to wait nearly 30 minutes for help. Eventually the online customer service kiosk associate told me the item had been cancelled, which is confusing because I did not cancel the item, and no one else has access to my account. If the store had cancelled my item, I would've gotten an email saying so, but I did not. The online customer service agent said "maybe the order was cancelled because the store gave the item to someone else", which is crazy because I did not get an email saying so, AND the in-store associate had the item in question in her hands, which makes me think they did not give it to someone else. I have not been refunded for the money, and yet the online customer service associate suggested I just go and buy the item separate from the online order. Which, sure, I could do that. But that would mean an hour of driving for me, not to mention the time my family member wasted trying to go pick it up when she was there in-store. Even if I did go an buy the item, I'd be paying for the same item twice because I have no confirmation that the item has been cancelled. And it defeats *the whole purpose* of buy online pickup in store. I've wasted my time and my family member's time and I'm incredibly frustrated and unsatisfied with both the in-store team at Michael's in Palm Desert, California on Fred Waring as well as the online customer service read more

Let me start by saying, I am not a crafty person. But for some reason I decided to take up crocheting because it seemed much easier than knitting. I know Michaels was the place to go. They have all types of yarn from inexpensive to the more expensive. A good selection for beginners. I didn't want to spend a lot of money because I wasn't sure if I was going to actually like it. Well I do! Now I can't stay away from Michael's! Maybe now I'll try needlepoint lol. I always find what I need at great prices and the employees are helpful and friendly. read more

I was unhappy with how a custom frame order came out once I got it unwrapped at home. The employees and manager Ann fixed it within an hour and were incredibly professional while I was having a minor heart attack. They were able to resolve the issue and I am very grateful. Thank you, guys. read more

You guys need more people like Monica!! I came last 30 minutes and she was so approachable and she helped me from the start till the end. Will return because of Monica THANk YOU FOR HAVING HER read more

If your looking for some great ideas for seasonal decorating or arts and crafts this place is perfect;They are open to 9pm if you need to create a last minute project. Most of the holiday craft displays are created in house and with a little help from the knowledgeable staff you could create it yourself. Michael's always stays a couple months ahead of the holidays so your able too get a great price on some really cool decorations. read more

Michaels - Black rose eyeball vase - Art Supplies Near Me - Palm Desert, California

This Michaels is nicely located off of Fred Waring. Parking is ample; I always find open parking under the shade toward the street! Score! The store is nice and carries a huge variety of flowers. I feel like they have way more stock than other stores! But coming here strengthens my theory that all Michaels smell the same. This store is seriously understaffed though. Each time I've been here, the wait has been over 10 minutes! They don't call for help when there's more than 3 people in line. There will be a wait at the frames counter, too. The girls who work here are nice, but I agree with other reviewers that it is hard to find an employee to get help. Michaels has higher prices in my opinion, but they will price match and allow you to use competitors' coupons. They get an extra star for that. read more

Who announces they are taking lunch with customers waiting in line ...she could have taken care of us and then left

I do not exoect aervice in the kand of Covid. But when you walk into Michaels in Palm Desert, you get service! Lots of it! Diana in framing is awesome! Helpful! Very good at her job! They should give her more money! I was checking out later with Jacob and asked for a manager... he said he was the manager. I told him about Diana. He already knew her talent! He is awesome - she is awesome! This is a store worthy of your business. They are stocked. They are nice! read more

I am pleased to say I had a most wonderful experience at the checkout with Irma today. She was very knowledgeable and was quick to inform me of store sales and the use of Michaels app for coupons. Also she signed me up for promotions and immediately gave me a 10% discount on top of my existing discounts! Irma is bright and friendly. I was treated like she really cared about me. I could not have had a more pleasant experience! She is a real asset to your company! Thank you Irma! read more

Very clean and the employees are very helpful . During the summer they had craft activities for kids that my son absolutely loved. Slime was his favorite . Nice store great prices read more

I took a vintage poster to the Frame center here at Michaels. I needed it framed in a simple thin frame with glass or lucite. A male clerk came, measured it and gave me prices for the thin frame, using glass. He quoted the price would be $124.00. I asked if the 40% off coupon applied to this purchase and he nodded, calculated it, and again, said "$124.00". "That's the original price you gave me", I said. "What is the price with 40 percent off?" "That's the discount price. Better than 40 % off. Without the discount, it would be $445." I just looked at him, rolled my poster up and put it back in the tube. Life is too short. read more

I went to pick up some markers for my son that he really wanted. We were shopping all day and I was using Apple Pay at every store no problem. I went to Michaels in Palm Desert for our last stop. The markers were originally $75 but were on sale for $39! I grabbed a few more things and we headed to pay. When I get to the register they tell me unfortunately they don't have Apple Pay. I only had about $30 cash and my total was close to $70! One of the associates in the store said " don't worry about it. I'll pay for it." Me and my son were shook over his generosity. His name was Connor. He pay for the remaining of our total and I wanted for corporate to know what a great employee they have. My son told his classmates about his kindness as well as all our friends! Connor definitely made our day! read more

This is what the old-style Michael's used to look like. It's very cramped in there. Nothing bugs me more than retail stores and grocery stores that put merch in the middle of the main aisle making it extremely hard for 2 people to pass each other. It was very hard for me to get help at 9:30am with 2 other customers in the store. It was 12/7 and they were completely out of Xmas gift bags and most Xmas merch which I think is really weird. I've never had problems going to their stores during this time of year for my Xmas needs. I think the Palm Springs location is way better and bigger. read more

I don't like this Michaels store. It is crowded, parking a problem. Online order pickup is back in framing, so if you are shopping and picking up you have to wait in two lines (unlike at Joann Fabrics). They ring things up way too fast - resulting in double charges, coupon problems, etc. Be sure and check your receipt before leaving - or better yet tell them to ring thing up SLOWLY so you can see exactly what they are doing. read more