So incredibly disappointed in my experience with Michaels. I waited a month to write this review to cool off and I still feel just as hurt and angry.
Earlier this summer I was given a small poster print of the plants and wildlife in Yellowstone National Park by my mother.lThe poster is pretty small, maybe 11x16, and mostly white with the branches of a tree on it.
I went in to Michaels to get the poster framed. Since I know ABSOLUTELY NOTHING about framing, I figured I would take my poster to the "framing experts" to help me out.
The woman at the framing desk had me go through the many mat colors they had, as well as frames. Once I had chosen out a few potential match-ups I liked, she offered to put them into the computer to preview how the colors looked together. I found mats and a frame I liked, and was told my poster would be ready in two weeks.
Two weeks later I return to pick my poster up. The lady at the desk is the same one who helped me before. My poster has tripled in weight and size. The beautiful dark green mat I had chosen swallowed my poster instead of accentuating it. The tiny font and pictures of animals barely stood out. My poster basically looked like a dead tree surrounded by a dark green mat because of how overpowering the HUGE mat was.
The lady at the desk informs me that a 3 inch mat is a standard size, and that this was illustrated in the preview she had shown me previously. Now, she was probably right on both counts, but, the whole reason I went to Michaels was because I don't know anything about framing and wanted to get help from experts. Instead, the experts took advantage of my ignorance and shoved me out the door as fast as they could with the most expensive frame they could. I felt extremely disappointed and taken advantage of.
After expressing my disappointment with a manager, she offered to make edits to the frame work without any extra charge. She said they would cut a white line into the mat, which would bring out the poster more, and hopefully drown it out less. She assured me my poster would stay in house, and should only take a week to finish.
TWO WEEKS LATER I call the store to find out not only is my poster not done, but it was shipped off to a different store, after the manager explicitly stated it would not leave the Belmar store. I'm informed my poster will be done in another week.
Three weeks after dropping my poster off it was finally done. There is now a white outline of a box within the massive sea of green surrounding my poster. I guess it kind of helps accentuate the poster a little, but not really. I'm still very disappointed in the final product. The focus of the poster is now on the mat. The tiny pictures and small print have been totally drowned out. My 11x16 thick padded poster is now 21x27, and weighs an absurd amount.
Overall I'm upset for two main reasons. The first is the staff failed to educate me in framing, and I am disappointed in my final product because of this. As declared "experts" it's your duty to ensure you inform and assist guests who should otherwise know nothing of framing. I was not educated regarding "standard mat width" until it was too late for this knowledge to be benificial to me. The second reason I'm upset is I was lied to. I was told the edits they were making would take one week, and my poster would not leave the store. However when I called in two weeks later I was informed my poster was in another store. So not only did they lie regarding holding onto my poster, but they also did not feel the need to update me on its locations
With how disappointed I was, and still am, I believe Michaels should have offered to reframe without any extra charge. Instead the manager convinced me I was lucky to have then make the edits they did free of charge. I feel swindled.
I just wanted a tiny frame with a pretty mat trim to bring out the fine details of the poster. Instead I paid Micheals $200 to ruin a sentimental gift from my mother. After dropping over $200 to get this thing framed, I expected it to be done well and to my liking. Instead it's just a disappointing reminder of a horrific framing experience at Michaels. read more