Michaels is a class act. The replaced my fabric that was cut with fabric that is uncut. thank you

This is approximately the 4th or 5th time I've placed an online order with Michael's in Holmdel, and part or all of my order was canceled siting "out of stock'" even though it was "available" when I placed the order. This time, however, I did not even receive a text nor email that my item was canceled. I checked the status on the website to find out it was canceled. Interestingly enough, I used gift cards and charge card to pay for the ONE item, my money was taken IMMEDIATELY, but I'm still waiting for my REFUND. They have my money, I have NOTHING except, once again, aggravation. read more

Deborah, In the frames department Is an actual saint. (I hope I am spelling her name correctly). I stopped by to get some frames for my nursing degree and composite. She spent I'd say almost 45 minutes with me picking the proper frames and sizing and colors and really showed me the science and thought that goes into framing thing and making things "pop" her words. She made me feel really good about it too reminding me, it deserved to be shown off and you should frame it once. If I could give her a hundred thousand stars I would. She took the time to help me get what I wanted and all super cheap too without going through the custom frame process which I'm sure would have still been phenomenal. I got buy one get one frame free so they matched and she gave me a tip how to make the big frame a floating frame to Match the one I got on discount. Again. I'm obsessed. And I appreciated her knowledge so much. P lol read more

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This is my local store. Generally they'll have what I need and I can get in and out relatively fast. Never had an issue with customer service. read more

Store and employees are great. They always have the paint I need and I can usually get rewards back. The constant sales are a plus.

Disappointed that rewards points can not be extended for even a few days past its expiration date. With Covid and so many restrictions, getting places is no easy feat. I asked to extend my coupon by 3 days and it was a flat out no. These are my rewards points for deciding to purchase at Michaels. Cashier gave me a flat out denial. There was no one to ask, no manager around. Totally dismissed the consideration. Very poor customer service. read more

Obnoxious and rude sales people. I'ld rather go somewhere that appreciates customer service values.

Bad experience yesterday September 15 2019. One of the managers was quite rude . Asked a question and in mid question she snapped at me and then I said you didn't even let me finish. You are really rude she says no she isn't have a nice day and walks away . Don't waste your time this attitude seems to be except able. Go to Hobby Lobby across the street . I am . You lost a customer! read more

Absolute horror show of a store. Customer service is non-existent. Ordered a product online and had to wait in a line of over 50 people at the cash registers and when I got there they didn't have it in. Unreal. Do everyone a favor and close down. read more

I have been shopping here for years. I get gifts frames some hobby stuff decorations and seasonal things. The workers are alway nice and the shelves are well stocked. read more

Always super long lines, high prices, and crabby/not helpful employees. I wish there was a Hobby Lobby even remotely close so I didn't have to come here! read more

I go to michaels specifically for the framing department. We all know how expensive it is to have something framed. Michaels has great specials on a regular basis. You can often get up to 60% off a framing job if you wait for the special. They also do a great job read more

Michaels isn't typically my first choice for crafting supplies, but this location is close to my home, so I figured I'd check it out! Found exactly what I needed and the cashier was friendly and quick to push through the line! read more

Prices are incredibly high even with their "60% off sales." Try Frame Me in Raritan -just as great and less than HALF the price. Very happy I shopped around to get my artwork framed! read more

They sold me a Smithsonian rocket that said it was supposed to fly 75 feet....it went 10 feet and spewed out vinegar and disappointment.

Had an awesome coupon but they didn't have what I wanted in-stock. That turned out to be a good thing, because as I left I saw about the longest check-out line I ever saw in a retail establishment, and 1 check-out person manning the cash register. It looked like the TSA line at an airport. read more

This place is great for getting craft supplies. My dad works here as a framer and he has to work every Sunday and close until 10 or 9 at night. That is my only complaint about this place, overall this place is great. read more

I found what I was looking for at a good price but when I got to the register it was a nightmare. Only one register open, 7 people on line with full baskets, and not only did this poor guy have to check everyone out, he also had to answer the phones! He tried calling for help, but nobody responded. With Hobby Lobby across the highway now, Michaels better get it's act together or it stands to lose a lot of business. 15 minute wait is not acceptable. read more

I could live here. The place is big and the prices are great, plus the staff is very friendly! I love coming here weekly!

Good generic crafting items for scrap bookers, artists, knitters/crocheters, sewers, home decorators, jewelry making, kids crafts, etc. And I'm so glad that I have some place to shop that isn't a Hobby Lobby since they seem to be opposed to women's rights. read more