I wish I could give them a zero star. I returned my items and the store associate gave me store credit around $45+ or something on their gift card. Couple month later I come back to the store and purchase few items using that gift card, the card didn't show up in the system. And NOOOO I NEVER USED THIS CARD BEFORE....the associate that rang up my transaction had scratched my card for the digit to manually do the transaction and I was told that the system says "No Card Found"...the associate called the manager Sofia, she tried checking the balance and told us that it says No Card Found" & she cant do anything about it unless I have my receipt . The manager asked me if I still have the receipt for the refund. obviously this returned happened couple months ago, I wouldn't keep the receipt thinking that I already got refund in the card so I don't have to keep the receipt anymore. I lost my money. SOOOO DO NOT TRUST THE ASSOCIATES FOR THE REFUNDS. If they refund you something, right away check the balance. But for me at least I AM NEVER GOING TO THIS PLACE AGAIN!!! read more

Michaels - Arts & Crafts Near Me - Fontana, California

I am ashamed to say this place was my favorite location. I spend lots and lots of time here, and money shall I add. But the people who work here do not know anything! Don't waste your time asking for any help. I had the worst experience here, long story short I was being followed, idk what the lady's name is, but she is short old and chubby.. I see her all the time and she is just rude. My sister and I suspected we were being followed,, so we started to move aisles back and forth, and she kept going back and forth as well pretending to fix the shelves. It was totally obvious so, I looked and stared at her so she would know I was aware of what she was doing. I have never experienced such treatment! We left the store... We choose to go to the rancho location now. read more

I had a picture reframed a few years back and decided to have it redone again.. I go in and after seeing a sign that says sorry bell does not work at framing counter, I wonder around looking for someone! I give up and go to the front to be told.. sorry framing only open. 11 am to 7 pm... time is 7:10pm.. wow!!! read more

Rude staff incompetent employees make up for a generally poor experience at this Michael's I suggest trying any other location in here. Called to check to see if they had the paint that I was looking for, I was assured that yes they had many different colors, only to find out when I arrived that they don't even carry that brand! read more

Normally I love this store, came to do a curbside pickup no one answered the phone. Went inside to the call button for online orders waited another 5 mins no one came. Waited in line for 15 mins to be directed back to button associate finally came to help didn't ask me any questions just played with iPad for five mins had to tell her I'm looking at my pickup please hand it to me so I can leave. 30 + mins for curbside pickup. Also I wasn't the only customer trying to receive an online order this is how much they ignore their curbside pick up. read more

How Can I Get A Sale Item If That Item Doesn't Exist. Shirts are 2 for $9.99 on adult 2x and 3x only. I grab the only 2x they have and now charged Full Price Per Shirt WTF read more

Good place to have. I bought a ton of popsicle sticks do do some craft but a lot of it were bended. I doubt if they'll let me exchange it for new set since I glued a quarter of the sticks together already... I guess you can say this is a senseless review... I just want to have another "first". read more

Filthy, horrendous bathrooms and overall cleaning! I would recommend going elsewhere. The items are what I come for, but the maintenance and cleanliness factor is beyond gross. I refuse to come to this place again. read more

Does anyone even work on the sales floor here? The bathrooms were so disgusting here I couldn't even believe it. Worse than an amusement park! Literally my husband said there was actual poop on the floor in the men's bathroom so he had me take our 4 year old to the girls which had pee on the floor it was all gross. read more

My Daughter and I visited your store on a busy Friday night! I would like to compliment store associate Lisa. She had the best attitude of anyone I had ever met in a Michaels store before. She was helpful and didn't rush me when I misplaced my coupon. I really appreciated her treating my Daughter and I so well. Thank you Lisa :) read more

It's a Michaels. It is good to have a craft store so close, but there is a problem. It's staffed by idiots. Literally unable to read the ad pulblished by their employer; they attempt to discourage the use of the coupons from said ad. Pathetic. Learn to work the damn register while you're learning to read plz. read more

This Michael's for me, was one of the messiest I've walked into. Many of the art pens were either out of stock or dried up. I saw a few things missing from different packages. It'd be nice if they were removed completely if they're missing a piece or two. They were out of many types of vellum I was hoping to find. When asking an employee, I had to trot to keep up with him -- he didn't stop as I was asking my question; with a NO, he continued on his way. I was hoping to find a little inspiration in the store ~ then I remembered I wanted to find Primsa colored pencils. I found them. All different case sizes jumbled together and I didn't know how much they cost. I ended up buying a few things all less than $10.00 I didn't know if it's under said price it charges your card as credit, not debit. Oops. Just a heads up for customers who wanted to use DEBIT with a less than $10.00 purchase c: read more

I give one star only for the amazing framing ladies. Cindy and Sandra were incredibly helpful tonight. Cindy's vision is none other. I spent decent money to get a piece framed and she was AMAZING! I thought I knew what I wanted until I met her. However, I was disturbed by the ear piece that was apparent and continually barking in Ms. Cindy's ear. From what I heard through the ear piece, Ronnie? (he/she, I'm not sure of the pronoun) was increasingly demanding as I was trying to plan out my artwork I was seemingly frustrated and Ms. Cindy handled it like a professional. I also can't believe you let customers pee in those terrible restrooms. One, the glitter on the floor seems to be permanent and secondly, if you are incapable of provided DECENT restrooms then don't especially since we are in a pandemic. BE BETTER, Michaels. The only way I'd return is to pay the framing ladies of tonight a visit because they are saints. read more

Save yourself the hassle of coming here and go to the Michael's in Rancho Cucamonga instead. The manager at the Michael's here on Summit has AWFUL customer service. The store manager Tina has a horrible attitude, and her level of unprofessional-ism rubs off on everyone she hires. When making purchases, the associates get very irritated when you want to use coupons (which you get from Michael's!!!) and when you ask questions about where something is, they treat you like you are inconveniencing them. The only reason I go here sometimes is because this location is much much closer to where I live than the one in Rancho. read more

Only 2 cashiers and one is super slow been in line for over 30 minutes line to get in line to pay it's crazy if they had more cashiers it would help getting people out quicker read more

They just reorganized the floor plan. Very similar to RC & WC. I'm still getting used to the layout & finding my favorite stuff. The staff are very nice & helpful. (Some more so than others.) Parking has been scarce with the new $1 Tree next door. Halloween is here! Tons of cool stuff for all! Don't forget to use your coupons! There will be bonus sale coupons starting from now till the new year! Have fun crafting & shopping here! read more

The male manager was so rude and condescending and unprofessional. Do not come here. Go to another location if you can because he makes everyone so uncomfortable. read more

5 stars for the cashier that helped me out I think her name was Patricia ! Great customer service

Very poor customer service. Asking an employee to help you find something is like asking a DMV clerk for assistance. Sophie the manager was not happy when I interrupted her while she was putting away a shopping cart of items. How dare I ask her what isle the power tissue flowers are? Then, the cashier gave me a hard time to use a coupon. Strange because I always use a coupon here (as everything is marked up, way up). Sad that I walked out with one two items, sat on the bench in front of their store, and finished my shopping using Amazon. Prime shipping will get me my items in time for my Sunday event, and I got no attitude from my phone. I need to start looking online, prior, to stepping into a store!!! read more

Love this place. The stuff is amazing and so is the staff. Sophia, the assistant manager is the best. I go in quite often and whenever she's there, she helps me find what ever I need. I went in today for a Styrofoam ball and when I asked where it would be located, She didn't even point to where its at, she dropped what she was doing and took me there. Customer service like that is what keeps me going here rather than the big store that is in the same parking lot. Bravo Michaels! You have earned my business. read more

Worst customer service ever! To my understanding, I thought I could use 2 diffrent coupons on 2 diffrent items. Now when it came to checkout, the employee told me that I couldnt. I just wanted her to make sure with her manager. As her manager approached her, she said very rude "Can you explain to her because she doesnt understand what im telling her" and the manager "explained" also rude read more

went To Michaels store yesterday it was 10 minutes to close store And still got a great customer service by Isaac and Vivian that help me with a smile and help me and my husband with the best attitude I really whant to recommend this store if you need to get decorations manager was very nice as well even it was all ready past 9:00pm and store was about close allready..!! I work in customer service I now how hard it is to keep clients happy.!! best customer service ever thanks ISAAC AND VIVIAN.!! read more

Love Michaels but the manager is very rude and not friendly or helpful at all. I go there all the time just the other day went with my mother waited in line for a few minutes went to the counter put down my things and manager just said I'm closed. not even sorry were closed before I went to her counter she could of said to all the customers I am closing please go to other register thank you., but no she didn't, rude and not professional. Employees Need to be trained good customer service There are many michaels to choose from maybe not this one. read more

This is by far the worste location ever. Staff is rude and nobody knows anything or can answer questions including management.

Would give them negative stars if i could. Terrible customer service by team members AND management. I will drive to the rancho location for a better shopping experience. Anywhere but this place. read more

Long lines with only 1 cashier. Was up Michael's Ur a big company hire more employees.

I love this store! There's always sales and awesome stuff. Great prices (with coupons which they almost always have). Sign up online you can get coupons on your phone or on your e-mail. Only thing I dislike is the one to two cashiers when there's long lines. read more

Hate that this is one of the few places to get craft stuff. There service sucks!!!! 3 people just walked past me and don't even asked if I needed help! And when I went over to ask for help to find a sharpie the lady was like they are right here, pointed and walked away. RUDE!!!! read more

All I want is for someone to acknowledge that the lines at this location are ridiculous. 1 or 2 cashiers to handle a never ending line of 15-20 people is absurd. I spend more time waiting in line than I do finding what I need. All the while, other associates AND managers walk by the registers look at the line and then walk away. Seriously?! read more

Came in today and this Asian worker at the register was not helpful. I was purchasing an item and I told the girl that the item was a different price and then looked at her register said the price was $14.99 I had to tell her to go check because the item was a different price out on the floor this Asian girl then called for someone to look and still didn't give the correct info to look up. Dumb girl Michaels needs to hire people who want to help customers. If this Asian girl doesn't like her job she should look elsewhere. read more

I usually shop this location. The staff are all helpful & pleasant. I had an especially great experience today (08-16-2015). Justine was very helpful, nice, professional, & patient. Justine is the BEST! Thank you Justine. read more

Great crafts store. Has a variety of supplies perfect for my nieces and nephews. Glad I came upon them.

I like this location. It is a large store and it is always very clean. Parking is good. Located in a near by shopping center its near a few other of my fav stores. The employess are friendly and helpfull when needed. I usualy can find what I am looking for when I am here ... read more

Be sure to check your receipt before leaving the store, especially if the cashier had to make a price adjustment in order to give you an advertised sales price. Bought an item that was advertised 50%off but came up a different price on the register. The cashier, in a hurry, gave me the sale price but forgot to override the other price. I didn't notice until I got home and realized that I had been charged twice for the same item. Went back for a refund, tried to explain what happened to another cashier who cut me off since she apparently was also in a hurry. She refunded my money. Got home checked my receipt again and realized that it was short $3. If the cashier would have taken the time to listen to what I was saying, I would have gotten the correct amount. I won't even bother to drive back to the store a third time, but I'll be sure to carefully review my receipts from now on. read more

My FAVORITE Michael's store to go to. I will make the Drive to go to the Fontana store. Great Customer Service

I love Michael's I'm an art student so i always go there for good deals, however this Michael's is the worst. The Manager is the rudest person i have ever met, the customer service is the worst thing i have ever experienced before and i used to live back east! read more

Absolutely love this place. They have a wonderful selection for whatever arts and crafts supplies you would need. The staff has always been extremely helpful; directing me to whatever it is I'm looking for and suggesting other items, as well. I like when the staff is very knowledgeable, and uses that to help the customer to the best of their ability. This place is great. I recommend to anyone who needs any type of arts and crafts supplies. read more

The store itself is clean and well stocked, and the customer service is friendly enough. My complaint comes down to their price points. Everyone knows that you can easily get a 40% of coupon (the website has it on the front page and all you need to do is present your smartphone). The issue is that their products are so massively marked up that typically the 40% off coupon just brings it in line with the fair market price elsewhere. The other day I went to purchase a product listed for sale on Amazon with free next day shipping for $70. Michael's wants $229, and that isn't a typo! Even with the coupon the product would still be $150, or 2x the price of ordering it online with next day arrival. I inquired about price matching, showed the manager the discrepancy, and the reply was simply "No, we don't do that". Shop around. read more

Love Michaels for my beading supplies. I just wish they sold fabric! They do have a very large selection of all their craft and art supplies. I shop here regularly. The staff here was able to help when I had trouble finding an easel chalkboard on my last visit. read more

Maybe I just went on a bad day but the costumer service was HORRIBLE. Nobody tried to help me. There was a young teenage girl (looks about 19,straight teeth)worker who just stared at me rather than helping and a young blonde (looks about 20,really tall) worker that continuously bumped into me! Overall HORRIBLE place! Never going back! read more