I will never shop at Michaels store in Bel Air MD again. No cashiers. All self checkout. I had a problem and entered cancel. Nothing happened. I clicked store help. No one came. Three employees chit chatting at the balloons. Waved my arms. No one came. I dumped everything on the counter and left. Shopping at Hobby Lobby. read more

I came here from Towson to purchase supplies for my job. The selection was ok, I would say a 3.5 out of 5. They are having a great sale, 60% off spring decorations, so that's cool. The issue I'm having is the lack of customer service. No one greeted me, no one offered to help. And on my way out of the door after using self check out the cashier came from behind the counter and started digging in my cart. I can only assume this was done to make sure I wrong everything up, lol. Like who does that in this real life??!! It was extremely rude. I left feeling extremely uncomfortable and will never shop here again. read more

Michaels - Inside - Arts & Crafts Near Me - Bel Air, Maryland

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Yikes. Went on a not so busy day and you can't find anyone in the giant store to help you around. Not a huge deal but annoying. Then I get to the front and the cashier is yelling at everyone to use self checkout. I wanted to pay cash so I waited. I get to the register and she leads me over to self checkout and scans my stuff and walks away. So I couldn't pay cash and stood there for a few minutes while the machine wouldn't take my card. Then it gives you 3 seconds to press print receipt or it goes back to the main screen. I don't go shopping to work as a cashier for your company. I guess I'll buy my stuff on Amazon next time read more

I am so sad that AC Moore closed. You would think Michaels would be doing great since they lost the competition down the street but it's awful. It's run down, dirty, and lacking inventory in just about everything. There's huge empty areas where shelving was removed. It looks like it's going out of business but without the sale. read more

It's like heaven for crafty people! They have any craft related item you could dream of. The customer service has always been good. The flow and layout can get a little confusing, though. They usually have sales and/or coupons, so you get value for your money. read more

Michaels - Arts & Crafts Near Me - Bel Air, Maryland

I drove to Bel Air from North East yesterday for a dental appointment. I took the opportunity to visit Michael's since it was nearby. I got the impression that this location may be going out of business or something. Empty or missing shelves everywhere. I used to find a ton of scrapbook supplies at this location, but no more. I didn't see much in the way of Autumn or Halloween items at all. I did notice they had started to stock some Christmas, but that wasn't on my shopping list this trip. It's a rare occasion when I shop at a Michael's and come out empty handed... read more

I am an occasional customer of this Michaels store, it is convenient for me because there are a bunch of stores located nearby. Usually I have a good experience during check out, even if the advertised coupons and sales are misleading. Most of the staff are polite. This recent shopping experience was an exception however, as I happened to be in the cashier line with an expressionless youngster who was more than happy to help me out with my sale that she couldn't be bother to ensure accuracy, and she overcharged me. When I called this to her attention she did offer to refund me, but she lacked a clear acknowledgement of her error when I pointed out her excessive swiping reflexes. Looking at me with her flat faced expression she replied "thanks it's a gift." This is NOT a compliment. I have also wasted time in the store before thinking I'm getting a really great deal with the coupons. (For instance, the 20% coupon is more awkward than it is worth.) I am a fairly experienced shopper and hard to rip off, but this just infuriated me. Positive experiences are many, and often times when I was misled about a sale, a store associate has fixed it graciously for me. I hope this recent episode is not a reflection of future shopping experiences, if so, there are other craft stores around. My advice to other shoppers is to just be careful. I also think this Michaels could do about better by providing some etiquette classes to some of it's more insensitive employees. read more

I was looking for supplies to make goodie bags. I asked the lady, Candi, about the ribbon. I was a bit confused on the $1 ribbon sale. She walked me to where the ribbon was and explained what the sale was and she asked me what colors and theme i was going for. I ended up getting yellow and black, multiples of each, as she gave me a very good idea for the silverware and ribbon! She was so helpful that i will be back. read more

I came for some supplies for hobby terrain building. The main thing I look for in a Michael's craft store is variety and staff courtesy and knowledge. Just like in a Home Depot or Lowe's I would hope the staff and employees know more about equipment or tools than I do. And this Michael's was more than accommodating on both categories. The staff was really cordial and knew where everything was and could point me in the right direction for supplies I needed as well as might need for future endeavors. I would highly recommend this place! read more

I went here specifically to buy some cute thumb tack/pushpins for my cubicle at work. My coworker said she bought them here, so i went scoping out for them. This place is HUGE! And i had to ask for help finding these things. I ended up getting one with frog faces and ladybugs on them. And of course, I got sucked into buying a bunch more other stuff (potted fake plant and a pink eraseboard). This place is great, its located right by the Barnes & Noble and Starbucks in Bel Air. Don't forget to check their website for their weekly coupons, you can scan the coupon straight from your phone. I saved an extra 25% off my purchase when I went yesterday. Great find! read more

This store is horrible. Their selection of artificial flowers is poor. The store itself is usually messy and unorganized. Recently when shopping in the paint section, every paint I reached for was not the correct listed item. For the inflated prices you pay for their products, you would think one would have a better shopping experience. read more

TERRIBLY OVER PRICED! Michael's framing center wanted to charge me over $350 to repair the glass and matte on some damaged art work, and that was the cheapest option. I drove to Hobby Lobby in Columbia, MD, paid the toll and still spent under $100 for the repairs with museum quality materials. Not to mention Michael's customer service was lacking. All of their products are over priced except for the rare occasion what you need is on sale, but their sale prices are what they should be charging in the first place, because that is what the product is worth. Make the trip to Hobby Lobby; you will save a lot of money. read more

I left this store literally shaking, never did I expected to be humiliated and belittled in front of everybody by their clerk named Kim. I almost felt like she was gonna hit me with that Sale sign that I seemed not to understand it well. With all her might she yanked that sign of the shelf pointed it right into my face so closed that I had to step back for my safety and she yelled "Sales on RED tags ONLY!" making sure everyone in store could hear it. It was the worst customer service experience ever in my life. From now on I'll be shopping at A.C. Moore store that just happened to open for business in that area at Festival Plaza. read more

I spend a lot of money at Michaels because I am a crafter, teacher, and a mother. Over the past 2 months alone I have spent well over 1000 dollars (which is a lot for our household) I bought two of the two-pack 6 inch pillar candles (at 7.99 a pack) on Sunday 11/6. I opened them up on Monday 11/7, and both were broken in the center. My husband returned them for me tonight at our Bel Air, MD Michaels store, and he told me that he was never received more rudely from any manager in any store. The woman told him that, "No one in my staff would ever sell a candle like that, you dropped the bag." Then she said, "I will let you replace them this ONE time, but I am going to take your name to make sure you do not lie to us again." Then she put the new candles in four extra bags, making a show of it saying, "Do you think four bags is enough so you don't have an accident?" ... "You know what why don't we add two more for you!" In the most condescending and sarcastic tone. He came home and told me never to shop there again. AC Moore as the same candles for a dollar more, but we will spend our money there. read more