I honestly am not very happy with this Michaels location. The employees are not very professional and the whole store is a wreck. I came in to look at the new Christmas merchandise, and was super dissatisfied with the overall lack of organization. The Lemax Christmas snow village displays were a wreck. A lot of the buildings were damaged and knocked over, as well as none of them being plugged in. Some of those go up to $250, and it is just weird how careless the employees were while sitting them up. Not to mention they should be turned on with how close the holiday is! There are also lots of redneck anti-maksers on the loose in here, because the employees are not enforcing masks or social distancing. Most of the employees I saw had them below their noses as well. read more

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Great store and all, but their lights outside aren't even on and it's 7:47 pm. I drove up to get an online order we had placed and there was nothing signifying that they were even open. read more

Michaels - Michael's sign not lit up - Arts & Crafts Near Me - Albany, Georgia

This store is not a good store for customer service. I went to have 6 pictures framed (large pictures) for a non for profit project. It was at least a $600.00 sale. I rang the bell, nothing. This went on for at least 30 minutes, ringing the bell and waiting. Now I realize that companies are short handed so I was patient for a while. Finally I went to the cashier to check out with the other things I collected while waiting and go to Hobby Lobby hoping for some decent people to help me with framing (which they did wonderfully). I ask why no one was there to help in that department and the "manager of that department" (so he said) got snappy with me like I had done something wrong. He said he was too busy putting his supplies up to help me. I was walking away and he was like a dog with a bone barking at me because he knew he was wrong. I let him speak but no longer wanted his help at this point. He kept talking and I ask him to just stop but he basically said I should have waited longer. I couldn't hold my tongue from chopping down. He was rude and cared more about getting his stock put away than helping a customer. We argued and I truly did tell him to shut the "" up because I became erratic. I couldn't believe he was talking to me the way he did and then the little girl behind the counter decided she would give her 2 cents and called me rude. Unbelievable. I am not a complainer and had they handled this problem in a kinder way I would have just dropped it and maybe gone back later. I do have a part in this, but when did customer service go away? And when did the customers rights go away? Why are they even in business if they don't care about the service? My company spends thousands of dollars in that store not to mention myself as a crafter. I will never go back to that store, ever and neither will my friends and company. Thanks Michael's you just gave Hobby Lobby all my business because you can't manage your employees. Way to go. read more

Today I was in the Albany Ga location twice today. My morning experience was great. The guy that was working near the frame shop was amazing and very helpful. I went back for another item later in the afternoon and walked the store twice trying to find what I needed and I could not find one sales person to help. I will not shop here again. Beware if you go you have to find your own merchandise because there will not be anyone to help you. read more

Just called today to see if they are open, got a man who just said Michaels with not manners whatsoever. Do they ever train their employees on good common manners. I am going to call Hobby Lobby and see if they are open and will go there instead. read more

Came in for a fountain pen for a special project. They had exactly what I needed and a good selection too. The only fault I have with them is they had many employees working but only one cashier. I didn't mind the wait, but when there's a line at the one register open, one of the three other employees who walked by should have been able to open another register. read more

Michaels - Arts & Crafts Near Me - Albany, Georgia

I had a great customer service experience May 8, 2021 in Michaels Albany, Georgia Store. Cashier, Jordan, was a very professional and friendly young man. read more

Very rude workers.....I asked about a price check and all I get is ....I cant help u u'll have to go up front and then they just walked away..... read more

Excellent customer service today (have been when it wasn't). Bought Concept picture frame lights, competitive price with on line prices, but I saved even more printed off a 40 percent off and no questions, I saved 40 additional percent! Can't beat that. The light had shitty screws that would not hold fixture up, a little adjusting with new screws. read more

Although the layout of the store and the interior decor and atmosphere could use some major updates, I like going to this Michaels because no matter what I buy or who my cashier is, I always get great discounts...coupons or no coupons. The employees are always really nice and helpful, although there is usually only like three of them working in that huge store, at least the ones I can see. I never see more than two or three employees. And that can sometimes make it hard to find someone to answer a question. But, I always go there when I'm in Albany (I live about 30 miles away) because I am always getting new art supplies, and now that I'm embarking upon a new business venture, I have a feeling I will be showing up there a lot more often! Discounts, here I come! read more