Awesome staff! Very knowledgeable! Ask to speak with Kat or Richard.read more

I purchased about $2k+ worth of jewelry from Reeds a few years ago, including a "14K white gold…read moremen's ring with diamonds and sapphires" I went to have it appraised and the ring is completely made of brass with a thin, almost non-existent white gold plating. I spent over $800 on this one ring to find out it is worth less than $10. I will NEVER buy jewelry from this store in my lifetime.. I will do everything in my power to reduce their business. I am afraid to have the rest of my purchases appraised. Don't waste your hard earned money on this store's scandalous sale tactics.

I have not had a chance to visit the store yet. I read the reviews as I always do and Mr. Allens…read moreresponse to a dissatisfied customer was so thorough and thought out that I have already decided to visit the store and if at all possible make my purchase there. You can tell from a distance thatche has integrity andxisxan honest person. I was guilty of going to the lowest rating and then the highest. I hope to do business with an owner with the knowledge he has about his trade.

Best Jeweler in Albany! Allen's has a very friendly staff as well as gorgeous jewelry designs.read more

My fiance purchased an engagement ring from John Ross jewelers sometime back in late December/…read moreearly January 2008. The ring was pre-made, but had small diamonds added to it by John Ross jewelers. One month or so after I received the ring, one of the small diamonds added into it fell out. My fiance traveled to Albany (we live in Atlanta) to have the ring repaird by John Ross Jewelers. They fixed it in approximately three hours. Over the next few months, the prongs holding the smaller diamonds began to turn a bit yellow. I didn't have concern however, because I had heard this happens to white gold rings. However, about eight or nine months later, three more of the small diamonds fell out. At this point we were certain that the quality of the customized mounts that held the small diamonds was not good. When my fiance returned again to Albany, he encountered the store's manager (owner?) Chuck Roberts who informed him that he would repair the ring again. When my fiance asked Chuck as to why the diamonds were falling out, Chuck informed him that "some new chemical women are using in some product" is causing erosion and/or pitting of the gold in the diamond settings and thus causing the diamonds to fall out. My family has rings that have been passed down from generation to generation. Some of the women who wore them worked in factories as far back as the 40s and 50s. Some of them were domestics. My mother now wears three of these rings. I have NEVER heard of any cleaning or hair chemical strong enough to erode the gold off of rings. My mother and I don't work in any strenous environment- I'm an accountant and she's an attorney. There is NO reason why the gold should have eroded and cause my diamonds to fall out. Having said that, I called Chuck myself and inquired about this "mysterious chemical". He could/wouldn't identify what he thought it was. He also claimed that it "happened all the time" which I don't think is a good thing in his line of work. Therefore, I told him that as I am no chemist, that means nothing to me as a consumer and that I would like to return the ring for a refund. He repeatedly interrupted my speech during the process and finally said, "Well, Babyhoneychild, we don't do refunds. It says so right at the bottom of the receipt. We do store credit only." I said, "Am I to understand that if a product is defective you not only do not give a refund, but you expect me to use a "store credit" to get another potentially defective product?" I then informed him that I would be making a few phone calls and hung up. My fiance went back to retrieve the ring before it was repaired so that we could have it evaluated by a professional. Upon returning, the repair that was originally estimated to take a week to repair, was miraculously finished. (I hope that doesn't mean they rushed through yet another faulty repair). The short version is this: I'm not willing to have my fiance travel 3 hours to have a ring repaired for a third, fourth, fifth, or however many times. I can hardly believe that someTHING that I am using is causing all my diamonds to fall out. I don't appreciate being interrupted or being called "Babyhoneychild" by a strange man. At this point, I don't want to do any more business with him, but I felt compelled to say something because other people may encounter his shoddy work and shoddy attitude. Be warned.

My fiancée designed and purchased my engagement here. Now I was not present during the process, but…read morethis weekend I came in to have my ring sized as well as altered slightly to fit the original design that my fiancée came up with. One thing I like about this place is that it is def a mom and pop business. The people are very friendly and really take in to consideration what you want. After showing the jewelery designer a few things to the ring that I wanted, they decided to just recast the whole thing so that I would be happy. I really liked that... this makes me consider them more when I purchase my wedding bands. Especially since my band will have to be designed to fit my engagement ring. John Ross has a good variety of rings, earrings, and pendants. They has some really pretty settings for engagement rings too. Very nice. But really, the thing that impressed me was that they can make your design a reality with a jeweler and a jewelery designer to make sure it looks perfect. Also that they are willing to go to great lengths so that their customers are happy. This may not be a fancy jewelery store like the ones that I'm used to in Atlanta, but they sure know what customer service is about. #365Yelp 65/365

They will just hawk your stuff online if you lose it. Wouldn't advise. They are also overpriced…read more Example they have a focusrite Scarlett 18i20 used for the same price you can buy online new with free shipping. P Mauriat saxophone they have at $2000, more than any other used one has sold for. Another one was listed for $995, so come to this pawn to pay over double of others. Yamaha YAS26 there's one for sale for $727 right now. This pawn shop sells for $999. I could go on.

These are rip off artists, run as fast and as far as you can. I bought a gun on line with my…read moreFederal Firearms License and they refuse to ship it. They have had my money for 2 months and just won't give me a refund. I have my bank fraud dept looking into it and will call the Albany police to file a theft charge as well. If it was me I would go to a real store and pay retail before I would deal with these dogs. It is people like this that give pawn shops a bad reputation. Save yourself a lot of grief and go elsewhere. These losers are also quite rude. They are lucky I'm not there in person.

The service at this Kay Jewelers store is amazing! Zendali, the store manager goes out of her way…read morefor her customers. I like the selection available and they always have new items. If there's ever an item they don't have, they will easily transfer it from another store or help you order it online. Kay Jewelers frequently has great sales and shows too. Awesome quality at a great price for engagement rings, gift sets, or any other dazzling pieces you may need! I have also done a couple of customized items and I've been very happy with the results.

My daughter had a wonderful experience with her first diamond purchase. The young lady set the…read morestandard for how I would like all of my daughter's shopping experiences to be. I will be shopping there again. ​

Excellent service and quality jeweler. Bought a watch here, truly beautiful. Will come backread more

Crap,crap,crap!!!!Truly bad jewelry and service all around. Bought wife a new wedding ring set,2hrs…read moreafter giving it to her stones had fallen out!how embarrassing for my wife,so I take it back,change to a different ring set,and 3hrs after putting it on this time,more stones out???WTF!!! Wife takes back this time,they were extremely rude and the ignorant lady was truly an idiot!

Great deals here ! However when staff is unhappy you…read moredefinitely hear it Whether you want to or not After over 30 years in retail management - customer service etc I can honestly say "NO ONE wants to shop and hear complaining and unhappy employees‍" We have shopped here several times and have not experienced this before Hope this does not become the norm

To put it bluntly: I love this store! This particular Bealls Outlet is huge. There is a wide array…read moreof men's, women's, and children's clothing. Tons of jewelry and accessories. Plus knick-knacks, kitchen ware, and decoratives are in the back. Bealls Outlet is right next to Ross and across the street from TJ Maxx. Perfect shopping distance of each other. The only downside to this Bealls Outlet is that the shoe sizes for women above a size 9 are poor.