They were the first to respond to my request. They were very nice, didn't have the battery in…read morestock, but they called me when it arrived. They installed it for me in about 5 minutes and I was on my way.

A plus service in EVERY way. I called asking about fixing my daughters phone, and the guy was…read moreprofessional and polite as well as informative. He gave me an estimate and suggested I come in so they could see exactly what was wrong. It took 20min to fix the phone which is awesome, and there was water damage which he also dried out for us before fixing the screen. I will definitely use them again and I highly recommend them for any and all tech issues. Thank you

Never Never will i step foot in this store, everyone is lazy and wont help you they just walk…read morearound with a tablet in hand and they have no experience with anything else. customer of verizon in all 8 states ive live in, now here in Albany Georgia

Standing here asking for my bill so I can PAY Verizon. They said they don't give bills in the…read morestore. Lol. What? Why? So dumb. Worst customer service ever.

zero accountability when they mess up. I recently had them repair my phone and a few weeks later my…read moreentire screen fell off cause it to rip the thin data strip on the inside of the phone. they refused to fix it and put the blame on me. they kept reminding me that I'm poor bec I ant afford an upgraded phone and because I couldn't afford to fix my screen at the time. i explained that I'm homeless at the moment and need my phone for important phone calls but that didn't matter to that ruthless management

I have visited the PhoneHub location on Westover Road several times for different things. I was in…read morethere yesterday to have my screen protector replaced...in and out within minutes. The staff is ALWAYS pleasant, helpful, and my issue is resolved in a timely manner.

first I would like to say me and my man went in there to get him another phone the guy by the last…read morename Williams was very unprofessional and nosey I feel very offended that we went in the store to handle business about a phone but instead he's aasking to many personal questions like he knew us our whole lives like what school you went to? yall look like cousins dude was very out of line and not perfessional at all I don't know what made him ask questions that was none of his business when you working for someone your job is to stay on topic not ask questions I wanted to go in on his ass but I just didn't because I was trying to process the questions Williams was asking plus my man a full police officer so I didn't wanted to step out of line in the store I think he actually should be fired i can only imagine how he talks to his employees AT&T is a business stay PERFESSIONAL NOT NOSEY directly about WILLIAMS MIND YOUR BUSINESS THAT PAYS YOU

Someone answered my call and said that he'll put me on hold for awhile but i waited and was on…read morehold for an hour and twelve minutes They could've just told me they are not available and i don't wanna hang up because it's hard to get a hold of someone but the amount of time i waited is way too much and made me give up How about they put themselves in our shoes and see how it feels? Don't want to give bad review but it's depressing. I hope whoever is in charge of the store addresses the issue 0 rating for this location I can't even post it if i don't select a star but sorry it's zero

Thank you for helping my cousin out with the billing problem we got from the other location down…read morethe road. Jay helped fix everything. He called to get my cousin Toba better adorable plan and all. Great customer service Jay has and the store was even in a better location and kept up nice. Appreciate it and will come back again.

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