Who can really say they had great experience having dental work done? After visiting North Suburban…read moreOral Surgery, I can say I have. I visited for an extraction and Dr. Figueroa and his team were so attentive and patient. They took the time to explain exactly what would happen, the risks, and answer all of my questions. I felt well cared for and comfortable. I expressed my dental anxiety to Dr. Figueroa and he was compassionate and offered assistance by way of laughing gas for my extraction. The extraction couldn't have gone better. Dr. Figueroa talked his was through the procedure, which was helpful. They have a cozy little recovery room for post-op and then you're on your way. Can't speak highly enough about this team and my experience.

They charged me upfront at the time of my appointment instead of billing my insurance first. The…read morefront desk employee was eating a snack while speaking with me, and her mouth was so full that it was difficult to understand what she was saying, which felt very unprofessional from the start. I was told they couldn't bill my insurance because they were out of network and that the visit wouldn't be covered. Based on what happened afterward, that information appears to have been incorrect. They did bill my insurance, and when I later received my Explanation of Benefits (EOB), my actual patient responsibility was significantly lower than what I had been charged on the day of the appointment. I found this experience extremely frustrating and concerning. Being given inaccurate information about insurance coverage and being charged more upfront than what I ultimately owed left me feeling misled. I plan to pursue this matter further with the Better Business Bureau and the Attorney General's office because I believe these billing practices should be reviewed. Based on my personal experience, I would strongly encourage others to do their research and proceed with caution before seeking care here. I expected much better communication, transparency, and professionalism.

Seriously, is there anything more terrifying than dental work? Lying on your back, while metal…read moreimplements are scraping/pulling your teeth? Since I was informed I needed a tooth pulled, I had an impending sense of doom. I'm proud of how quickly I scheduled the consultation (due to the end of the Flex Spending deadline). In advance of my appointment, my dentist sent the xrays to Dr Jacob's office and I both dreaded that they would pull my tooth that day, or that I would have to return to have it done. My primary care physician also recommended Dr. Jacobs. When I arrived at the office, it was the most glamorous dental office I'd ever seen. There was a separate room to fill out paperwork. There was a separate waiting room with a large TV. They didn't shove anything into my mouth to take xrays -- the camera flew around me like a 360 degree photo booth. They told me that they would pull the tooth that day -- was I more terrified or more relieved? Dr Jacobs was very caring and supportive when I told him I was quite nervous. He was very patient and explained each step that would happen. The worst, of course, was the injection of novocaine. However, as he said, it took no longer than 10 minutes to extract the tooth. The staff was very detailed with the after care. They called me when I returned home and Dr Jacobs called me later that evening to check on me. While I hope I never see Dr Jacobs ever again, chances are that my teeth will let me down sometime in the future. At least I know what to expect, and Dr Jacobs and his practice are the very best.

My daughter has very low tolerance when it comes to anything medical and basically has to be…read moresedated for teeth cleanings so when the orthodontist recommended that she get teeth pulled I was worried. Our ortho thought Dr. Mark Jacobs would be a good fit for what she needed done and her "high maintenance" personality. I liked that he was an anesthesiologist before an oral surgeon since I assumed we would have to knock her out for the procedure. We were able to get in for a consultant within a week and the procedure a week later. The building itself is pretty old and I feared the elevator was going to break down on us, but the office itself is beautiful and not what you'd expect in this older building. During the consultation Dr. Jacob and his lovely staff put us both at least. They were very clear on what the procedure would entail and how to make it as pain free as possible. He gave us a few options for pain management and she chose a drink that would put her to sleep. They even asked what flavor she likes and she asked if they had any shirley temples. No such luck, but lots of fruit juices to choose from. The day of the procedure I expected to have to drag her into the office, but she went willingly since the consultation was so smooth. The hardest part was that she really didn't like the taste of the drink, but they were very patient as she took forever to gag it down. From there it the procedure itself was easy. She was drowsy and cranky the rest of the day, but it went way better than I expected. Today she had a quick follow-up (one week later) and was told she can resume eating whatever she wanted. Hooray! Everyone in the office was lovely once again and I will go back to them for any future oral surgeon needs (ex: wisdom teeth) for my family, but hopefully we don't have too many.

08/20/2024 UPDATE: Another five stars from me to the doctors…read moreworking in this clinic. Two weeks ago I had another impacted wisdom tooth removed by Dr. Dumanis. Very quick and painless, the recovery went without any issues. Dr. Dumanis has a very high level of integrity and professionalism. He is a very skilled doctor! He is super straightforward and informative about the exact condition and the treatment options. His main priority is the patient's wellbeing and the first thing he did was to outweigh the risks vs benefits in my case which is very high risk and very complicated. I can't stop counting my blessings for finding this clinic. All doctors working there are real gurus of the oral surgery!

Very kind and caring staff. Dr. Koya was very gentle, understanding, and patient with me, and did a…read moregreat job with my extraction. I was sent home with clear instructions, and Dr. Koya called me later the day of the procedure to check how I was doing. Highly recommended.

Two visits, both unpleasant. The first was to fix an implant, was worked on by a Technician who…read morecould not do the job and took his frustrations out on me, saying he may not be able to finish as he had other patients. He did finish repairing the implant and filled the hole but did not polish saying he did not have anymore time. The job was not difficult, he just could not do it. Finally called in the dentist to advise. The second time was when part of the same tooth fell out. Returned, saw the actual dentist but before he even looked, said that this was not in his scope to repaire. I told them the problem but they saw me anyways so they could charge the insurance as well as well as me, even though they knew they would not do the work.

This office went for me from a 5 star review to a 1 star review in about 30 minutes. Let me…read moreexplain. First, I was very pleased that they would honor my dental insurance. Secondly, they had a very comfortable waiting room with various snacks and lightning fast Wifi. This is where the good stuff abruptly ended. When I was called to come in we were led, instead of to an examining room, to an office. The office employee then told me and my wife that before they could see me they wanted an immediate payment of $398 for 3-d x-rays. I then told this person since I have insurance that the usual procedure would be for the office to provide the service, submit the claim to my insurance company and then bill me for the balance. She said she would immediately talk to her insurance coordinator and left the room. She came back 10 minutes later and told us that we would have to pay $197 immediately and bill the insurance the balance. I reiterated that all dental offices we have dealt with did the service first, billed the insurance, and there would be an EOB for us to remit the rest. She insisted on this prepayment, we informed her that this is not the way we do business, and walked out of the office, That is why this office went from 5 stars to 1 star in less than a half hour.

Since the end of the pandemic, I have been going to Northbrook Dental Care for hygiene…read moreappointments. My daughter and husband have been going there for many years before I did. Dr. Jay Rodgers is the owner, and he has a team of nice and skillful hygienists and technicians. I have been happy with my hygienist Hallie, who's very kind, skillful, and accommodating. She has excellent memories of what I like and don't like, making each appointment pleasant and successful. I have been waiting for some dental work to be done by Dr. Rodgers before I write a review. Now is the time! I used to think that Dr. Rodgers was a person of no-nonsense. Every time he would quickly check my teeth, recommended what needs to be done, and then hurried into another patient's room. However, I found out from the recent experience that he is actually very kind and compassionate, and is also very respectful of my choices. The dental work was pretty "complicated", which involved removal of an old crown that was done by another dental practice years ago, but it was not done right back then, and he detected decay developed inside. He would then install two new crowns, one to the adjacent tooth that was prepared by another practice a long time ago. There was an old filling to be replaced as well. I called Dr. Rodgers' office with questions, one of his receptionists, Dianka, is always very nice and helpful, she had Dr. Rodgers call me back after his appointments. He called me back and spent 15 minutes patiently answering all my questions and explaining everything that needed to be done. I was impressed. The dental work involved 3 appointments, with the second appointment being the main one and was the longest, like 2 to 3 hours long, with breaks. Dr. Rodger's assistant, Erika, was very kind and professional too. Dr, Rodger was(is) very skillful, professional, and kind, and actually checked on me several times to make sure that I was doing fine and comfortable. His chair-side manners were just excellent. Although dental work is no fun to be sure, I didn't feel any pain or discomfort. I could even eat an hour later! The most important thing is, the crowns look so good and natural that even my husband and daughter could not tell which ones were crowns. They both guessed the canine. No, that was wrong. I am so happy with the results! I will not hesitate to see Dr. Rodgers and his team for future dental work. Next time, I will not be losing any sleep before the appointments, as I know that I am in good hands!

I have been going to Northbrook Dental Care for hygiene appointments for many years now…read more Fortunately, that's the only service that I needed there. The place is clean and comfortable. I always felt at ease at this practice. Dr. Rodgers is the only dentist there and he is the owner. He has a great team of hygienists, who are all very friendly and professional. My hygienist is always very prompt, thorough, and makes sure that I leave the clinic with a shiny smile. Whenever Dr. Rodgers checked on my teeth, he has been very professional and informative. I felt fortunate every time he (and my previous dentists) marveled at me still having all 32 teeth without any cavities. About a year ago, I accidentally bit very hard on a bone and one of my lower front teeth became loose, which I could wiggle it with my fingers. I thought the tooth would come off and I went to see Dr. Rodgers on an emergency basis. Surprisingly, he told me not to worry about it after checking on the tooth. He is right - a year later, my tooth still sits tightly in its socket and is now back to normal. I like the overall experience at Northbrook Dental Care, and highly recommend it.

The name fits perfectly!!! Dr. Grandinetti is truly a FIRST CLASS DENTIST!!! He straightened my…read morecrooked teeth that had shifted with Invisalign, saved my front tooth that was chipped and crowned one of my back teeth with a superior quality crown! My smile is truly a first class smile now and I wouldn't trust it to anyone but Dr. Grandinetti!!! He is truly way above other dentists and I wouldn't trust my teeth (that are extremely important to me) to anyone except him!!! If you're looking for an AWESOME DENTIST do yourself a favor and go see him! You won't regret it... P.S. The prices are reasonable too! The office is extremely clean. The staff is kind, caring and friendly and their system to remind you of your appointments is wonderful!

I'm a new patient with first class smiles, I was nervous to establish myself at first but Dr. G and…read morehis team have been absolutely amazing! They have all been so kind, patient when it came to answering questions and made sure I was educated on following procedures. I had some cosmetic work done and Dr. G gave me exactly the results I was looking for, I was very happy with the outcome. Paying was also a breeze, I received an estimate before I made my appointment, they were very open and explained the costs! Office is clean and up to date. I definitely recommend first class smiles!

If I could give them 10 stars I would. I went because of problems with a 30 year old root canal…read more(done by someone else) which had become slightly infected. The office staff and Dr. Rogers were extraordinarily kind and competent. I expected to be uncomfortable, but somehow they were able to make things absolutely tolerable and were so sensitive to doing that. Their expertise, enthusiasm and teamwork really showed.

They accommodated us with in24 hrs. Front desk staff was average. Overall office was clean and…read morecomfortable. Explanation by the dentist of the planned procedure root canal was good. Procedure went well. My wife had to go back to get one of the tooth near the root canal tooth filed next day following the procedure due to pain. That we did not expect or understand as to how it happened. We were also surprised that he would not put the permanent cap for which he referred us back to a regular dentist. That was another surprise especially as they changed $1800 for one root canal.

I've been looking for a new dentist for a long time after so many bad experiences elsewhere. I have…read morea lot of dental anxiety due to a legit psychotic dentist when I was a kid/teen who lied to me on multiple occasions and claimed I had 23 cavities (no other dentist in the 20 years since then has been able to find those 23 cavities that I allegedly have, btw. I have only had 1 cavity in my entire life up until this year). That dentist also gave me a filling I didn't actually need, because she was like "oh turns out this isn't a cavity, it was just a stain. Oops!" after she started drilling. I also have brutal TMD that can sometimes lead to multi-day migraines after a routine visit, so I've been putting it off for an embarrassingly long time. I have been emailing different dentists for several years trying to find one who would let me do things on my terms (i.e., let me come in for a cleaning to ease myself back into it, but not get xrays during that visit, because that's what has caused my extreme migraines in the past). Everyone said no, except for Savin. I was impressed by the positive reviews on Yelp and Google, so, I bit the bullet and figured I'd finally come in for a very overdue cleaning and exam. Fortunately, I had a great experience here. I saw Dr. Evy, who is super nice. She did my cleaning and checked in frequently to make sure I was doing okay. I ended up having 2 cavities, which honestly I expected much worse given how long it's been. She filled them earlier this week, and it wasn't as traumatizing as I expected it to be :) She even managed to fill one on my upper wisdom tooth, which is super hard to reach, so that's impressive. I had to come back a few days later for one to be filed down a bit because I was too numb to be able to tell if it was too high, and she fit me in quickly and took care of it. And, so no migraines after any visit, which is a relief. The front desk staff are super nice as well -- very friendly, seem to genuinely be happy to be there (even at 7:30 in the morning), and extremely helpful. The hygienists/assistants who helped out with both my cleaning and filling visits were great as well. I'm super relieved to have found a dentist office that doesn't make me overly dread coming in. They're also setting me up with a TMD nightguard, so I'm hoping that'll help with that, too.

Caring talented dentist , office staff and dental assistants all professional …read more Office runs on time!