Helpful, friendly staff. Tammy adjusted my glasses and sunglasses quickly and they now fit great…read moreagain!

I was not happyMy lenses took over a month? I got a fifteen dollar refund. It was either that or I…read morewas going to cancel my prescription

I've been going to MacKay vision since 2004, and for the last seven years, I wasn't living in NH…read more Yesterday I went, and the team there remembered me, and I was genuinely surprised. It had been years since I was there, and even then, I had only been once every two years or so. It was really nice to be put at ease with a courteous, personal and kind staff. The paperwork was just one double sided piece of paper, the wait was short and the exam itself moved quickly. My eyes aren't very bad at all, and so maybe other's experience will be different, but in under 30 minutes I was in and out with new contacts and an updated prescription. Also, the team there is 100% honest. Each procedure was clearly explained to me, and the fees associated with things my insurance would not cover was discussed before getting any work done. So not like they don't tell you lies honest, but they genuinely took the time to explain each procedure and not up-charge me just because I'm ignorant to the medical world of eyes. I typically go the cheap Chinese direct glasses (because I break a pair every 3 months or so) - but when I had them in the past, I was able to get my glasses that same day. I'm sure depending on your prescription and frame choice - that's not always going to be the case, but they are on top of their stuff, and as quickly as it can be done - it is. Anyways - I would never think to go anywhere else to have my eyes checked out as I actually look forward to the friendly staff here.

Follow‑Up Review (April 2026) This is a follow‑up to my…read moreoriginal review from September 2025. Despite raising concerns months ago about unexplained charges stemming from what was supposed to be a routine annual exam fully covered by insurance, I have now received another bill--this time for $259.96. To date, I have still not received a clear, transparent explanation of what services were allegedly provided, why they were not explained in advance, or why this continues to be billed as something other than a preventive visit. My previous attempts to get clarification were met with dismissiveness rather than accountability or patient-centered communication. Receiving. Next step report their practice to state medical board and BBB.

OK, I know what you are thinking. Walmart for eye care? I felt the same way and I have to say…read morethat I owe Walmart an apology. Up until 2 weeks ago, I would have never thought of going to Walmart for vision issues. I ranked it right up there as if they had surgeons on staff (would you go get your appendix out at a place like this). I was completely wrong. This office has just about the same modern equipment as my previous optometrist minus the very expensive Opto-map. Initially you sit down and get checked for glaucoma, initial prescription measurement and some other device. In the main room, he broke out all the fun stuff from the funky eyeglasses to a huge assortment of headgear, lights, hand held lenses and charts. Overall I was in the office for over a half hour. This visit was way longer than my previous doctor. What was nice is that he explained every step he was doing. Overall, I felt as though I received more than I paid for. Excellent! I know for a fact that every aspect, angles, inside/outside of my eyes were checked. Wow. I never left any previous doctor with this feeling before. The outside staff is a bit bland on their customer interaction but guess what, I kind of liked it. No hand holding, hovering, forcing you to buy the most expensive stuff. He pushed the script to me and began to process my initial contact order. I had to ask him to buy glasses on top. Nice! NO Pressure! Overall the pricing is excellent. Copay, contact fitting, 1 pair of titanium, transitions, full scratch/glare protection, another pair of Safety Prescription glasses and disposable contacts for....$680. I don't know about you but if you go to some doc's that is the cost of 1 pair! I think I paid 500 bucks for my previous pair of glasses. Thank you WalMart. I will be going to your Vision Centers from now on. You helped me realize how much the markup is on glasses. Opto-map? Quick comment. It's a costly machine which takes a picture of your retina for the doc to scan on a PC's display. Much hype but insurance usually doesn't cover it. This doc uses light and lenses to peer into your eye and inspect the retina. Same thing, old school. WORD!

I had been going to Walmart's Vision Center for a couple of years when I decided to try a…read morecompetitor. I had been happy with Walmart, but just curious about this other place. What a mistake! Walmart Vision Center is the best! Best customer service, best prescription glasses and they have a great selection of frames. I need bi-focals, and the glasses I get from Walmart have the reading portion perfectly placed. No thought involved when I need to see something close up. The competitor? Went back to them 3 times for them to correct them and ended up throwing them in the trash and coming back to Walmart. Oh, and did I mention great prices? That too.

I had them create 3 pairs of glasses in the last three months…read more 1 pair clear lens 1 pair for reading 1 pair sun glasses All three are great. I dealt with both Kasey and Jennifer. Both did a great job finding and fitting my frames. Much last hassle then at the Mall location! Loonphotog

I did a review on lensecrafters A month ago. Just a quick…read moreupdate . I still do not have my glasses . I have no words . The new manager seems like she really wants to fix this store . She has been very attentive trying to address the incompetence of the rest of the employees. I just want my glasses and put this place in my rear view mirror.

I've had the opportunity to work with NH Eye Associates and have consistently been impressed by…read moretheir professionalism, responsiveness, and overall quality of service. Their team is knowledgeable, reliable, and truly cares about taking care of their clients the right way. From communication to execution, everything is handled with a high level of attention to detail and integrity. It's rare to find a company that combines professionalism with such a personal approach. Highly recommend NH Eye Associates to anyone looking for dependable and trustworthy service.

Waste of time, go literally anywhere else! 2 months wasted waiting for wrong appointment just to…read moreget told on top of what insurance pays it will be 200$ just for the appointment!!!!! Greedy Caroline very greedy !!

The opticians are not thorough in explaining the different lenses costs and availability of…read moretransition. I had bifocals that had transitioned for the sun. I opted for trifocals this time on received the lenses and they are not transition. Call the office and they said no no we can't do that. We can charge you more if we go to a plastic. Therefore disappointed that they were not thorough and explaining all of the options available to me. They can't seem to hold onto help. Each time I go in I see somebody different, including the optometrists who sometimes have to work remote. Which you lose the personal interaction with them. I will be finding a new Service.

Great staff,,, friendly & so helpful. Needed a quick appointment & they fit me in ...worked with me…read morewell picking out my new glasses! Great experience. Thats why I've been going to them for several yrs. Beverly was very good.

This place is by far the best in Manchester! They are so nice and a ton of glasses to choose from…read more The eye doctor takes his time and explains everything. I am so glad I chose this place. Going to make appointments for my children to get exams and glasses here.

Absolutely horrible. Lost a customer after 10 years. The receptionist at Willow Eye Care & Optical…read moreis extremely unprofessional and rude. I had called at 9:00am to order more contacts and to see if they had extra daily disposable contacts that I could have until mine came in as I had a wedding to attend. The receptionist told me she would check and call me back. 5 hours passes and no call. I walk in to pick up a family member's order and I asked about my contacts. She rudely told me that they did not have any contacts on hand (which is hard to believe given the fact they always have extra samples when we come in for our exams..I mean after all this is an eye care office) and told me I HAD to go to the wedding in my glasses and I had no choice. She never recommended an alternate option such as giving me a paper prescription to see if I could get the contact lenses elsewhere because she is insincere and cold. She told me that she never called me back because she wasn't able to find any contact lenses for me. I politely told the receptionist that I would have appreciated a call to let me know about the status of the contact lenses, to which she raised her tone and began to yell at me. The amount of disrespect I was shown is unbelievable, especially for a professional setting. I felt like I was being yelled at by my grade school teacher for not sitting at my desk like I was told. After her yelling subsided, I asked for a paper prescription to see if I could fill my contacts somewhere else. Willow Eye Care has lost me and my other family members as customers. Do not go here unless you want to be yelled at and treated with disrespect!

I had my annual eye exam last week at the office on Triangle Lane in Manchester, NH. My appointment…read morewas at 9:00 and I was called back at 9:01. The assistant was very pleasant and explained everything she did. I saw Dr. Remillard who is very nice. He didn't rush and asked me if I had questions. After my exam was finished, he took me out to the glasses area. I was having a problem with my vision insurance, so he mentioned that there were specials that I might like to use. I was introduced to Justin. He is absolutely wonderful! He helped me pick out my frames and was able to find a different color in another location. He helped me find the best deal for my frames and lenses. I was amazed at the price! I could not have gotten a better deal at Costco or Sam's! He was very patient with me and he gave me his full attention. I asked for a copy of my prescription and it was included with my receipt. I had a great experience at this office. Everyone was nice and very helpful. I know you are led to the glasses area after your exam, but I received no pressure to buy my glasses at this office. I'm glad that I did, but there was no pressure. I will continue to get my exams here because I feel that they truly care.

Very disappointed with my experience at this location. I…read morepurchased a pair of glasses here back in June for around $700, and I have had nothing but problems with them. I had to come back approximately three times because the lenses kept falling out. Each time I came in to have them fixed, no one mentioned that I had insurance or explained what the insurance covered. I was simply told they could only attempt to fix the glasses. Now I have unfortunately lost my glasses and went back to the store to use the insurance I had been paying for. One employee told me I was eligible for one free replacement of the lenses and frame. Then another employee told me I could not use the insurance because I needed to have the original glasses. How does that make sense? I have been paying for insurance, yet when I actually need to use it, I am being told I cannot. What makes this even more frustrating is that during all of my previous visits, no one ever explained that I had insurance or what it covered. I paid around $700 for these glasses, had repeated issues with them, and now I am being told I cannot replace them through my active insurance because they are lost. I received completely different answers from employees, and no one could give me a clear explanation. At this point, I feel like I paid for insurance that is useless when I actually need it. I may have to go without glasses until I can afford another pair, despite having paid for coverage that I thought would help in a situation like this. This experience has been extremely frustrating and disappointing. I feel like the focus is more on taking customers' money than actually helping them. I will never purchase glasses from this company again and would strongly recommend that anyone considering purchasing from them make sure they fully understand exactly what they are paying for and what the insurance actually covers. I hope management takes the time to look into this situation, because customers should not have to receive conflicting answers about coverage they are paying for.

So I started wearing glasses in 1956 (75 years old) and I have never had this problem of peeling of…read moreglare coating You think glasses that cost over a 1000.00 would NOT have this problem! So much for paying more for quality. I picked up glasses in April 2024 (17 months ago). I noticed problem about 9 months later and planned on returning but forgot (currently using my last pair not purchased here). I now need to get eye check-up etc...I went into My Eye Dr expecting problem to be taken care off due to obvious defective/poor quality control. (see photo; glasses in perfect condition - no scratches or sign of wear and tear). I was told that there is only a 1 year guarantee; however, no where on the invoice does it say so (getting the run around here?). I was offered a 50% discount to relace glasses due to defects caused by the manufacture. Now does that seem fair to you????????I will discuss problem with my insurance company so they are informed and to get advise on finding an Eye Dr that is reputable.

The staff at My Eye Doctor (381 South Willow Street, Manchester, New Hampshire) is extremely…read moreprofessional, efficient and friendly. Dr. Sutherland is extraordinarily thorough. She conveyed sincere interest and concern, as well as a genuine willingness to encourage questions and expend the related necessary time and attention to ensure the information she provided was responsive and clear. She also shared helpful information and remedies specific to my eyes/vision that I had never received from previous providers I've visited. Her staff is equally attentive, customer service-focused and kind. I am pleased to provide My Eye Doctor--located at 381 South Willow Street, in Manchester, New Hampshire--my strongest recommendation.