I had them create 3 pairs of glasses in the last three months…read more 1 pair clear lens 1 pair for reading 1 pair sun glasses All three are great. I dealt with both Kasey and Jennifer. Both did a great job finding and fitting my frames. Much last hassle then at the Mall location! Loonphotog

I did a review on lensecrafters A month ago. Just a quick…read moreupdate . I still do not have my glasses . I have no words . The new manager seems like she really wants to fix this store . She has been very attentive trying to address the incompetence of the rest of the employees. I just want my glasses and put this place in my rear view mirror.

I had my annual eye exam last week at the office on Triangle Lane in Manchester, NH. My appointment…read morewas at 9:00 and I was called back at 9:01. The assistant was very pleasant and explained everything she did. I saw Dr. Remillard who is very nice. He didn't rush and asked me if I had questions. After my exam was finished, he took me out to the glasses area. I was having a problem with my vision insurance, so he mentioned that there were specials that I might like to use. I was introduced to Justin. He is absolutely wonderful! He helped me pick out my frames and was able to find a different color in another location. He helped me find the best deal for my frames and lenses. I was amazed at the price! I could not have gotten a better deal at Costco or Sam's! He was very patient with me and he gave me his full attention. I asked for a copy of my prescription and it was included with my receipt. I had a great experience at this office. Everyone was nice and very helpful. I know you are led to the glasses area after your exam, but I received no pressure to buy my glasses at this office. I'm glad that I did, but there was no pressure. I will continue to get my exams here because I feel that they truly care.

Very disappointed with my experience at this location. I…read morepurchased a pair of glasses here back in June for around $700, and I have had nothing but problems with them. I had to come back approximately three times because the lenses kept falling out. Each time I came in to have them fixed, no one mentioned that I had insurance or explained what the insurance covered. I was simply told they could only attempt to fix the glasses. Now I have unfortunately lost my glasses and went back to the store to use the insurance I had been paying for. One employee told me I was eligible for one free replacement of the lenses and frame. Then another employee told me I could not use the insurance because I needed to have the original glasses. How does that make sense? I have been paying for insurance, yet when I actually need to use it, I am being told I cannot. What makes this even more frustrating is that during all of my previous visits, no one ever explained that I had insurance or what it covered. I paid around $700 for these glasses, had repeated issues with them, and now I am being told I cannot replace them through my active insurance because they are lost. I received completely different answers from employees, and no one could give me a clear explanation. At this point, I feel like I paid for insurance that is useless when I actually need it. I may have to go without glasses until I can afford another pair, despite having paid for coverage that I thought would help in a situation like this. This experience has been extremely frustrating and disappointing. I feel like the focus is more on taking customers' money than actually helping them. I will never purchase glasses from this company again and would strongly recommend that anyone considering purchasing from them make sure they fully understand exactly what they are paying for and what the insurance actually covers. I hope management takes the time to look into this situation, because customers should not have to receive conflicting answers about coverage they are paying for.

I've had the opportunity to work with NH Eye Associates and have consistently been impressed by…read moretheir professionalism, responsiveness, and overall quality of service. Their team is knowledgeable, reliable, and truly cares about taking care of their clients the right way. From communication to execution, everything is handled with a high level of attention to detail and integrity. It's rare to find a company that combines professionalism with such a personal approach. Highly recommend NH Eye Associates to anyone looking for dependable and trustworthy service.

Waste of time, go literally anywhere else! 2 months wasted waiting for wrong appointment just to…read moreget told on top of what insurance pays it will be 200$ just for the appointment!!!!! Greedy Caroline very greedy !!

I've been going to MacKay vision since 2004, and for the last seven years, I wasn't living in NH…read more Yesterday I went, and the team there remembered me, and I was genuinely surprised. It had been years since I was there, and even then, I had only been once every two years or so. It was really nice to be put at ease with a courteous, personal and kind staff. The paperwork was just one double sided piece of paper, the wait was short and the exam itself moved quickly. My eyes aren't very bad at all, and so maybe other's experience will be different, but in under 30 minutes I was in and out with new contacts and an updated prescription. Also, the team there is 100% honest. Each procedure was clearly explained to me, and the fees associated with things my insurance would not cover was discussed before getting any work done. So not like they don't tell you lies honest, but they genuinely took the time to explain each procedure and not up-charge me just because I'm ignorant to the medical world of eyes. I typically go the cheap Chinese direct glasses (because I break a pair every 3 months or so) - but when I had them in the past, I was able to get my glasses that same day. I'm sure depending on your prescription and frame choice - that's not always going to be the case, but they are on top of their stuff, and as quickly as it can be done - it is. Anyways - I would never think to go anywhere else to have my eyes checked out as I actually look forward to the friendly staff here.

This just needs to be clear. My exam in June. Over three months today. I asked for my glasses day…read moreof appointment and called 3 times. This place has left me with uncorrected vision of one eye, 20/counting fingers, one eye, 20/100+1 Actually that's last year's numbers, with cataracts I'm sure it's become worse. Now they are gracious enough to snail mail me my prescription! It is federal law you are given a copy of your script upon check out, whether you ask or not. They have left me basically almost legally blind for 3 months and counting.

Excellent and thorough and wonderful customer service. The staff was very helpful and kind and…read moreanswered all of my questions. I highly recommend Tayour & Murphy Optical -- I had an outstanding experience.

I have been coming here for a few years! I enjoy coming so much! The people who work here are the…read morekindest and most caring people. I love Wendy my eye Doctor she takes her time, caring, and so helpful. Sally, who I see when I first walk in is a such a beautiful soul. My only complaint it I only get to see them once a year for my eye appointments. I now order my contacts every few months through them, just so I can go in and see them! They always make my day! I highly recommend them to all my family and friends!

I recently went to this location to get my biannual eye exam and was very pleased with the…read moreoptometrist Dr. Abraham and his technician. At the end of the exam the doctor told me someone was going to help me pick some glasses as he spoke to one of the staff. This location gets pretty busy so there was a lot of waiting before someone could acknowledge me. After waiting quite a bit one of the representatives helped me get the glasses. After getting back home I changed my mind and wanted different glasses so I called the store the day after and they said there was no problem with that. I came by later in the afternoon ready to switch frames and I was initially helped by the same person that helped me the day before but this time she was very annoyed by my request and she asked someone else to help me. I switched from cheap frames to Meta glasses and it seemed like an easy thing to do for them so I don't get why this lady looked so annoyed. Anyway they could improve their costumer service skills.

Avoid the LensCrafters at 6 March Avenue in Manchester, NH. They sold me a One Year Eyewear…read moreProtection Plan and then refused to honor it while it was still active. The staff incorrectly claimed it was expired even after I showed them the written contract. I was bounced between the store, corporate, and Asurion for months with no resolution. It got so bad that a representative from the NH Insurance Department stepped in to help -- and she was also given conflicting information by both LensCrafters and Asurion. Even with a state regulator involved, the store still wouldn't take responsibility. This is the worst customer service I've experienced, and I strongly warn others not to buy their protection plans.

So I started wearing glasses in 1956 (75 years old) and I have never had this problem of peeling of…read moreglare coating You think glasses that cost over a 1000.00 would NOT have this problem! So much for paying more for quality. I picked up glasses in April 2024 (17 months ago). I noticed problem about 9 months later and planned on returning but forgot (currently using my last pair not purchased here). I now need to get eye check-up etc...I went into My Eye Dr expecting problem to be taken care off due to obvious defective/poor quality control. (see photo; glasses in perfect condition - no scratches or sign of wear and tear). I was told that there is only a 1 year guarantee; however, no where on the invoice does it say so (getting the run around here?). I was offered a 50% discount to relace glasses due to defects caused by the manufacture. Now does that seem fair to you????????I will discuss problem with my insurance company so they are informed and to get advise on finding an Eye Dr that is reputable.

The staff at My Eye Doctor (381 South Willow Street, Manchester, New Hampshire) is extremely…read moreprofessional, efficient and friendly. Dr. Sutherland is extraordinarily thorough. She conveyed sincere interest and concern, as well as a genuine willingness to encourage questions and expend the related necessary time and attention to ensure the information she provided was responsive and clear. She also shared helpful information and remedies specific to my eyes/vision that I had never received from previous providers I've visited. Her staff is equally attentive, customer service-focused and kind. I am pleased to provide My Eye Doctor--located at 381 South Willow Street, in Manchester, New Hampshire--my strongest recommendation.

Helpful, friendly staff. Tammy adjusted my glasses and sunglasses quickly and they now fit great…read moreagain!

I was not happyMy lenses took over a month? I got a fifteen dollar refund. It was either that or I…read morewas going to cancel my prescription

This place is by far the best in Manchester! They are so nice and a ton of glasses to choose from…read more The eye doctor takes his time and explains everything. I am so glad I chose this place. Going to make appointments for my children to get exams and glasses here.

Absolutely horrible. Lost a customer after 10 years. The receptionist at Willow Eye Care & Optical…read moreis extremely unprofessional and rude. I had called at 9:00am to order more contacts and to see if they had extra daily disposable contacts that I could have until mine came in as I had a wedding to attend. The receptionist told me she would check and call me back. 5 hours passes and no call. I walk in to pick up a family member's order and I asked about my contacts. She rudely told me that they did not have any contacts on hand (which is hard to believe given the fact they always have extra samples when we come in for our exams..I mean after all this is an eye care office) and told me I HAD to go to the wedding in my glasses and I had no choice. She never recommended an alternate option such as giving me a paper prescription to see if I could get the contact lenses elsewhere because she is insincere and cold. She told me that she never called me back because she wasn't able to find any contact lenses for me. I politely told the receptionist that I would have appreciated a call to let me know about the status of the contact lenses, to which she raised her tone and began to yell at me. The amount of disrespect I was shown is unbelievable, especially for a professional setting. I felt like I was being yelled at by my grade school teacher for not sitting at my desk like I was told. After her yelling subsided, I asked for a paper prescription to see if I could fill my contacts somewhere else. Willow Eye Care has lost me and my other family members as customers. Do not go here unless you want to be yelled at and treated with disrespect!