We went on a Sunday afternoon and waited about 40 minutes outside in line to be seated. Once we were seated, the lady quickly told us to scan our QR code to order and that was the last we were ever checked on. It took awhile for our food to come out.
We ordered two of the $25 combo, which comes with a drink, appetizer, and entree. We ordered a boba milk tea and a strawberry banana smoothie. For our entree, we ordered spicy beef noodle soup. Overall, the flavor of the soup was good, but the beef was chewy. For our appetizers, we got the dumplings. It tasted like it was taken right out of the freezer. Cold and hard. It was terrible.
After we finally got our food, halfway through finishing, I noticed we still haven't gotten our drinks. I tried to wave someone down, but no one came. So I went up to the closest worker and mentioned we still haven't received our drinks. He said that he'll get them.... He didn't. We finally finished our food and were still waiting on our drinks. I waved down another worker and he told me that the drinks were backed up, so it'll come out shortly. So we waited for another 30 minutes after that just for our drinks. After a bit, I started noticing people who were seated after us, they got their drinks. So again, my boyfriend this time, went up to the same guy who told us our drinks are backed up, that we still haven't gotten our drinks. We waited another 10 minutes. I could see the restaurant was getting less busy and we were still being ignored. So for the FOURTH TIME, I went up to the guy and told him we haven't received our drinks. Finally, he came over and said it would be right out, but I told him to cancel it since at this point, we have finished our food for over 40 minutes and we had to ask for our drinks four different times. He ended up still giving us our drinks and another lady finally came to have us pay the bill and apologized. She gave us a 10% off, which I think is absolutely ridiculous for the terrible service received.
I will definitely not be coming back again. There are many other hole in the wall restaurants that will serve spicy beef noodle soup just as good. This was absolutely not worth the wait. I do not recommend coming to this place. I will continue to search for a better place with a better service and food. read more