Tour was good, but was not 4 hours. It was 4 hours of time on a bus and a boat. Plus 2 1/2 hours of forced time in a shopping mall against our will. My point is, the tour part was fine, but they begged for tops at every stop and clearly had arrangements with several other businesses at little Havana and Bayside to get them customers. Tour was good, but plan 6-1/2 hours and pack a lunch and drinks... read more

Only one star because the bus we were on was pretty nice and provided a good, smooth ride. However, our guide (Felix) was horrible. Not a whole lot of information provided as the bus ride along, just playing old music. And at the end, he practically BEGGED for us to tip him! Really disappointing . Don't take the tour that just passes through various neighborhoods, totally boring. read more

THIS WAS AWESOME. The tour was perfect. Our tour guide Ricky was great. Fun personality. Great tour. This was by far the BEST part of our trip to SouthBeach. Big Thanks to Ricky read more

Worst tour ever. Bus had one accident. And we waited for more than one hour and rescue bus didn't come. I left and took a Uber to little Havana and other places. Called many times for a refund and could not get through. Ruined my afternoon and waisted so much of my time. Oh by the way, customer service is rude and impatient. read more

DO NOT RECOMMEND! We were EXTREMELY disappointed in our bus tour on Sunday, January 5. We have been coming to Miami for 15+ years, and have lived in Miami since 2012. We have heard numerous tours as they have traveled the streets around town. And, our tour did not highlight even a fraction of what we have heard over the years. We merely skimmed by the outskirts of Coconut Grove and skipped Coral Gables all together not to mention the limited highlights of South Beach. (No mention of the Venetian Pool, Millionaires' Row, Freedom Tower, the County Courthouse, the Biltmore Hotel, etc. And, no commentary at all from Bayside Market back to the station on Lincoln Road. read more

Everlands tour was okay although we saw only one alligator during the boat ride, but nothing else to complain about. Doing this for the 50% of next tour read more

Took the 3 Hour tour. Bus was 30 minutes late. Had no air conditioning. Microphone didn't work.First stop cigar shop and coffee cafe. Who needs or wants coffee in 91 degree weather. Saw a few big houses. Last stop.... a mall for lunch. I can eat lunch at the mall at home. I wanted see Miami. Little Havana. Some history!! Nope. Not on this tour. $60 wasted. And 2 hours of my life I'll never get back. Stay clear. read more

Nicks tour is awesome its full of of facts,good detail and right on timing with the chouffers pace I enjoyed the bus tour..love the art deco district! read more

This company sucks!!! our boat trip supposed start at 1.00pm and it was almost 3 pm and we still online waiting to board .them we want our money back and is no refunds like really!!!!! Not mention the weather was 90 degree and they didn't care. read more

It took me a while to get around to this review. I went to Miami for a week during the Memorial Day holiday. Although I was visiting family (locals), I decided to do this tour and cover many places at once. We bought the city and boat tour for $39.99. I thought it was a great deal. The man at the counter was nice enough, younger guy asking what places I'd seen, recommending others. He gave us the tickets for the tour and specifically said not to lose the second ticket bc we needed it for the boat. The actual bus tour was ok. It rained for about the first half of it (but that's not anyone's fault). Luckily we purchased ponchos at the shop next door before leaving. We sat on top in the open area, ducking every so often bc trees aren't cut down enough and we were in danger of getting hit by the branches. True story. We stopped in little Havana for a short while and that was nice enough to drink free Cuban coffee (which was cool) take the touristy pictures with the "gallos", walk a bit and get back. It was fine. When we arrived at Bayside for the boat tour we were told that our tickets didn't say we paid for it. I was told to call the office and if nothing else, I could pay for the boat tour there and take a receipt to the office for reimbursement. I'm a tourist in the city, annoyed to have to call the office for anything because I'm expecting my tickets to work. After making several calls, I finally get an answer and I was told to pay the $20 and I would get reimbursed. Fine. I paid. Other people had the same problem that day and did not look happy. The boat tour was good, it's a boat tour: saw cool famous homes and islands, awesome. The boat guy gave us cool details about the homes and stars who own them. They play music, it was a nice ride. After the tour was over we didn't know where to meet the group to take us back to the main office. We happen to run into two people we saw earlier on the bus and boat and asked. They said "2:30 out in the front". We rushed and no bus ever came. Again, I called the office and was told it was 3:30 (an hour longer). We didn't feel like waiting so we called an uber. We got to the office, got our money back for the boat tour and left. I don't think anyone apologized. I think they should be more organized. The boat tickets should have been properly marked and I shouldn't have had to call and figure out what I'm supposed to do. Seems like this happens often. What if I didn't have $20 cash? I also think it would have been nice for them to provide ponchos for the rain (but that might be asking for much). Also, we don't need to spend almost 4 hours of the tour at Bayside. Overall 2 stars is a fair review. read more

Don't waste your time/money - you spend more time sitting around waiting than you do on the actual tour. They ask you to arrive at 9:15 for the 9:30 departure and we didn't leave the lot until 10:45. After the tour they told us to wait (out in the hot sun) and they would "be right there" forward 45 minutes and we were still waiting. We tried calling the company to get an ETA and they were so rude - we ended up taking a cab back. read more

I have to say I had bad experience in city tour. The tour guide's introduction was shallow and he kept asking people making noice. At Little Hawana. we were required to get off the bus and follow the guide to taste coffee. It was announced as a couple of minutes event lasting more than half hour. Many tourists backed early. The driver and guide refused to open the bus door letting people in. Until the number of the coffee drinkers satisfied the guide, we started to go. When the bus tour continued, the tour guide still argued with the unhappy customers. At the final stop at the port, I could NOT imagine, the tour guide held up the basket at the door to ask for tips. That makes me and other tourists very uncomfortable. The guide is very unprofessional. Comparing to the city tour, my another tour to Key West was much better. The tour guide Louis and the bus driver's service were more professional. The time controlling was very good. The guide's introduction and direction were precisely what I want to know, no trick at all. Louis is a responsible person. When we backed to the hotel, he reminded people individually with his list. Louis is a good tour guide. So over all, I give 3 Star to double decker. Hopefully they will be making progress next time when I come back to Miami. read more

Run the other way, whatever you do, do NOT take this tour! My husband and I are seasoned travelers and always take a city tour the first day, but the Miami tour was the worst experience ever. We were waiting for some sort of narration on some sort of intelligent level, it never came. Instead we got lies, exaggerations and crude comments. Ocean Blvd, 'the most glamorous street in the world' - it's not. In Coconut Grove, 'Stallone lives here', he does not, Sly sold that place years ago. Then comes little Havana and more lies. We opted not to follow the herd to the ONLY (not!) cigar factory or the thimble of Cuban coffee. We had hoped for some information on the history of Miami but it was either silence or stupid banter. And why ask people constantly to scream? We are not trained seals! Since we also booked the boat tour we got dropped for lunch at Bayside Market place. We overheard a group walking out of our assigned restaurant saying that this was the worst meal they had in a while. We opted not to eat there and went on our next leg, the Miami tour boat ride hoping for some decent narration. But no, it got worst. The screeching girl started out with another great lie. Showing us a yacht moored at the side, she is telling us that this is the most expensive yacht in the world '^gasp^, it cost $200 million Hardly the most expensive yacht, that honor goes to a Russian yacht owner. Then she keeps telling us that the yacht belongs to - ^gasp^, Mark Zuckerberg! Another lie, Zuckerberg does not own a yacht. She tried so hard to banter and be funny, saying that Julio Iglesias is her father in law, ongoing stupid stuff like that. The French couple next to us asked me and I basically had to tell them, don't pay attention she is stupid. She, I assume, tried sarcasm but sarcasm takes intelligence which she clearly lacks. It was terribly embarrassing when she pointed out the home of the Pfitzer Pharma owner, her vulgar and unnecessary viagra comments have no place on a city tour. We could not wait to get off that boat, away from that horrible tour guide, away from Miami Tours. As a matter of course the minimum we tip is $5, mostly more, but we neither tipped the bus nor the boat guide. read more

So i boarded a pickup bus which drove 10 minutes to a store downtown. Then i waited 30 minutes outside on street for another bus. Then that bus took a 35 minute ride to mall. Then i waited 10 minutes for a guide to take me on a 10 minute walk to dock. Then i waited to board boat for 20 minutes. And them tour was just average. Took an Uber back to my hotel. They wasted too much of my time. Rating is actually 0 stars. read more

If it was possible to give them 0 stars I would, Eduardo main guy who picked up the phone was extremely rude, we booked a tour and the email told us 9:30am I had been calling them since 8:30 no one answered. I call one last time at 9:15 and they finally answer and Eduardo tells me the bus came at 9:00am. Seriously????? I said ok next time you need to make your customers aware of that on the email, he then proceeds with a nasty attitude to tell me they did, I asked him if he was calling me a liar because I'm looking at the email right here. He said I sent it to you on your trip advisor email.??? I did not him a TripAdvisor email!!! Then he hung the phone up on me as I was talking to him. Most horrible experience for a tourist. read more

If I could give 0 stars, I would. This is the worst city tour my husband and I have ever been on. You have to wait in line to check in (even if you have bought your ticket ahead of time), the seats on the bus are cracked and broken, they make you wait around at stops without any information, and worst of all, the "tour" itself is a joke. Like another reviewer mentioned, if you want someone to show you an Art Deco Burger King, this tour is for you. I feel completely cheated out of our money and our time. Spend both doing something else more valuable. read more

This company is a fraud. They did nothing all day but ask for tips. We had to wait over an hour for the bus after the boat tour. There are no signs or information as to where to wait. The restaurant they recommended for costumers so they are guaranteed a timely lunch served food half cooked. It was awful!!! read more

Could not hear the tourguide on the 1st deck since no speakers were turned on. No moving air, a/c, or fans made the bus super hot. When we stopped at the shoppes, tourguide stood at the doorway with the bucket collecting tips - pretty uncomfortable considering the lack of accommodations. read more

Our family came to Miami for the first time a couple weeks ago. We had some time to kill on a Saturday so we decided to do a tour. We ended up choosing the bus and boat tour which was a blast. The bus was great, we got to sit on top and sight see. There is a LOT of complaining about the tree branches etc. in the reviews. It did concern me a bit before booking, don't let it!! YES there are tree branches and yes they will hit you in the face if you are not paying attention but the tour guide warns you numerous times (in Spanish and English) and tells you when to look out for them. It actually was fun for our family, it made us all laugh when we had to duck to avoid getting hit! After stopping at a few neat places, we got to eat lunch before getting on the boat. The boat took you around to see Millionaire's row which was pretty neat learning about the homes and who lived there. I will say it was sooooo hot and humid which we are not used to but even with the warm weather, we still had a blast. All in all it was a great tour! read more

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My wife and I took the Double Decker (Sightseeing) around the city and boat ride. It was a great experience and a rapid way to know the city. Both tours took approximately 5 hrs. I would recommend eating before the tours. read more

DO NOT USE THIS COMPANY!! NOT USE THIS COMPANY!! First bus of the day was late by one hour. We were then taken off of our bus, herded into the main office then put on another bus - all before the tour started! The tour of Miami was okay. Unfortunately the tour guide spent a lot of time talking about "tips would be appreciated"-in fact she kept her mike on while the passengers were leaving the bus so all we kept hearing was "thank you for your tip, thank you for your tip" We were dropped off at Bayside "to enjoy lunch" We were informed that the next bus would arrive in an hour to take us back to our starting point. We were told that , if we wished, we could stay longer at Bayside as buses would come every hour. We spent two hours at Bayside. We arrived at the pick up point in plenty of time. Two buses arrived,allowed all their passengers off, then informed us that we had to wait for the next bus "arriving shortly " The bus arrived 10 minutes later. Unfortunately, they were unable to take everyone waiting in line. At least 20 people were told they would have to wait for the next bus - which would come in one hour!!! A call to the company was met with the response "you should have got to the bus stop sooner" Very sad ending to a lovely visit to Miami read more

If I could have I would have given them zero stars. The customer service and stress I experienced due to the apathetic, borderline rude service had me in tears. I wound up canceling and getting a refund. This buisness is not going to last long. read more

A waste of money and time! The bus was hot and dirty (we saw a couple roaches). I live in Miami and took the tour with a friend visiting and they took us to uninteresting places and didn't follow the sites listed on the tour map. The only different place was Little Havana, if it is something that interests you. Take a cab there and forget the entire tour!! read more

Late late late late!!!!!! LATE!!!!! They leave you trapped waiting late going late picking up!!!! LATELATELATE!!!

So unorganized. They won't have you in the system when you get there to check in in the long line. They run 45 mins behind schedule. Some of the guides and boat people are very rude. No AC on bus or boat. Ticketing system is non existent read more

The tour guides have alot of great information, friendly staff and all around a great day!! Would definately recommend.

We were on a Everglades trip last sunday and it was a great trip. When we first arrived at the pick up there was quite a lot of people, but there was two double decker busses so there was room enough for everyone. On the ride to the rescue center at the Everglades, the bus driver kindly informed us about what we were driving past. At the rescue center our airboat captain did a great job of informing us about the history of the Everglades - very interesting. All in all it was a great trip! read more

This tour was not worth the price. It was recommended by the desk manager at the Marriott. The bus was over an hour late picking us up from the hotel, and then it dropped us off at their main office, where we waited another half hour for the tour to begin. We were told it would be a hop-on, hop-ff tour, but we were given 30 minutes in Little Havana before we had to be back on the same bus. Then the last bus back from the Bay stop was not even a double decker! The only good thing about the tour was the narrator. read more

We had a group of 6 on this tour and all of us were unhappy with the tour but in particular the staff we dealt with. The staff at the counter were sarcastic & nasty. ONLY cash was taken and everyone was 'encouraged' to use the ATM in the store. The bus driver George was constantly on his phone while driving, we counted 8 call & numerous texts. The tour guide was asked to turn down the volume and ignored passengers. The pushing of the tip jar when we were exiting was excessive and distasteful. I would NOT recommend this tour company. read more

One of the worst tours that I have been on. Our driver and tour guide were arguing for the first 10 minutes of the tour. The driver did not follow the route. This tour is not very informative. It was advertised as 2 1/2 hours but we didn't get back to our hotel until well after 6 hours after we left. There was much confusion between employees and lots of bus changes. Many others on the tour were very unhappy and wanted their money back but were denied a refund. If you want to take a bus tour through Miami you should try your luck somewhere else. read more

HORRIBLE! Where do I start to complain on Miami Adventure Tours which is also called Orlando Adventure Tours? (NOTE: I found out from my receipt that Miami Double Decker runs Miami Adventure Tours. ) I took a bus tour to Walt Disney World from Miami Beach. I booked it via one of the many bus tour companies along Collins Avenue. Well, they told me that I would be arriving around 9am to Walt Disney World since they leave Miami Beach around 5am. (NOTE: Its about 4 hours from Miami Beach to Walt Disney World by car.) They boasted that they are the only company in Miami that picks its customers that early, so they can enjoy a day at Walt Disney World since they leave Walt Disney World by 7pm in the evening of the same day to go back to Miami Beach. So, I bought it. Well, they picked me up around 5am off Collins Avenue. There were already people on the bus from previous stops. Then, they drove up North on Collins Avenue and picked up some more customers from a few other Miami Beach hotels. So, then they drove up Collins Avenue all the way to Sunny Isles Beach, but they stopped picking up people around 50th Street and Collins Avenue, so I don't know why they just didn't go to Miami right after that via a shorter route. Anyway at Sunny Isles Beach, the bus turned West to head to Aventura and took Ives Diary Road to I-95. The bus started heading North on I-95, and I thought we were our way to Walt Disney World. NOPE! The bus stopped in Hollywood at the Tri-Rail station. We picked up some more people who were not tourists but locals who had luggage and boxes. Afterwards, we drove from I-95 to the Florida Turnpike where all lanes heading North shut down to a major tractor trailer accident. We didn't move for over 1 hour. Afterwards, one lane opened and the bus headed North on the Florida Turnpike. Then, I thought we were finally on our way to Walt Disney World. Well, NOPE again! We made another stop on the Florida Turnpike at the Pompano Beach rest stop, and again picked up some more people who were not tourists but locals. Then we were finally on our way to Walt Disney World. Now, during most of this trip, the bus driver was actually talking on his cellphone in one hand and driving the bus with one hand! I am so happy we didn't crash. Anyway, we finally made it "near" Kissimmee/Orlando. I say this because we stopped again in Kissimmee off the Osceola Parkway in a Walmart parking lot. We dropped off the locals who were picked from Hollywood and Pompano Beach. (NOTE: The bus NEVER stopped so we can get some food and drinks for the long trip.) Well, we finally got back on the Florida Turnpike where they took us to the main office of Miami Adventures Tours which is called Orlando Adventures Tours at 12pm, but we left Miami Beach around 5am. I understand about the extra hour because of the accident, but it is normally a "4-hour" road trip so it took us 7 hours!!! The office is located at 6807 Visitors Circle off the International Drive like near Universal Studios. We got there and the office staff was like spending time explaining how the transportation worked for our trip because we had to transfer on small shuttle bus to the park. Remember, I was told I would be at Walt Disney World around 9am, and its 12pm. So, I thought they would immediately get us on the shuttle bus to head to Walt Disney World. NOPE! They had only 1 shuttle bus, and they were going to take the customers going to Universal Studios first. So, we had to wait. Again, none was able to eat or drink at all since we left Miami Beach at 5am. Thank God there was a KFC and Walgreens a block away, so I got some food from KFC. The shuttle bus came back to the office after 15 minutes or so. Then we proceeded to head to Walt Disney World. We got to the Transportation and Ticket Center at the Magic Kingdom at 1pm. 1pm!!! Again, I was told we would be there by 9am, but again I understand about the traffic accident but we should had been at the park maybe by 11am or earlier IF we didn't have to make those stops at Hollywood, Pompano Beach and Kissimmee. Something that the tour folks NEVER NEVER NEVER said to me or the other passengers. By the way, they pick you back at 7pm at the Transportation and Ticket Center at the Magic Kingdom, so if you are going another Disney Park besides the Magic Kingdom. You need to get on the Disney around 6pm to get back to the Magic Kingdom. So, I had just 6 hours to enjoy the park, but at 1pm. All of the good Disney attraction rides at the Magic Kingdom were like a 1-hour to 2-hour wait time. SUCKS! Well, the shuttle bus was there at 7pm and it didn't take us back to their office off International Drive. NOPE! They took us to the Kissimmee stop where we waited for the bus. Then, we got back on the bus to go back to Miami, and again the bus DID NOT stop for anyone to get any food or drink. Again, we stopped at Pompano Beach and Hollywood. But my some miracle we got back to Miami Beach after 11pm. Avoid this company!!! read more

The tour was Great, great tour guides and great drivers , loved the tour itself learned somethings , laughed , spent money i was not planning on but was worth it ..... but they have a host or associate that has a horrible attitude and bad customer service. i wish I got her name. she does not know how to talk to people she likes things her way and that's it, she over charged us for the trip then lied and said she didn't and claimed she didnt remember how much she got from me but she knows her bag of money is not short so that meant she didn't leve charge me. Yet when she first charged me i asked her for a receipt and she said they don't give one. she kept cutting me off when trying to talk and when brought to her boss attention he did nothing but let her tell her how things went as she cut him off too. Great manger skills there John at the Lincoln location. Need to hire some better ppl and not let them boss you around in your place of business. read more

What a complete joke this tour and the "guide" was. I was supposed to take a tour of the Florida keys with breakfast and make a final stop in key west. It was advertised as a 12 hour tour with a shuttle that will pick you up at your hotel for an extra $10 to bring you to the actual double decker. We decided to do the shuttle service of course. Come 6am we are picked up in a crammed 12 seater shuttle, & make a few more stops to pick up other people taking the tour. Around 15 min after picking up the last couple, the driver "Luis" got on the speaker and began to inform us that this "shuttle" was our transportation to the keys? What!?! Annoyed I decided not to say anything and tried not to let it ruin my day. Then we get to breakfast, which was a scummy McDonald's outside of town. Another strike. Then we're passing all these beautiful sights of the keys and Luis not stop or get on the microphone to inform us of anything. In fact the only stop we made was at a restroom and Luis actually had the nerve to ask us for the $10 shuttle fee!!! This was my last straw, I told him there is no way in hell that I am paying any kind of fee for something that wasn't even advertised! I was then informed by Luis that he would leave us in Key West if we didn't pay him the $10. I asked for the number of the company and told him there's no way I was paying that. After we got to Key West Luis gave us a number to the company (called them twice & they didn't answer). After a crappy day at the key west we ended up paying the $10 in fear we would be stranded there we headed home. Again no stopping from Luis except when he stopped at a subway to go inside and eat a sub... this place is a joke and the biggest scam. Got this off Groupon and I'm still fighting to get my money back. BEWARE read more

Ordered thru Viator with no problem, called to confirm with local tour operator as instructed to do so, arranged pick up time. They picked us up right on time and we went around to a few hotels picking up others along the way to the depot. Arrived at the depot, exchanged voucher for tickets and directed to bus, of course we were on the packed bus and the last dozen or so people to arrive so no space upstairs for any of us, don't worry you can get upstairs later they said. So we sat downstairs with the dozen or so other people, unable to see thru the filthy windows, as we passed thru south beach unable to see anything. Finally we stopped in little Havana and got out, we had 30 mins there, no reserved seating they told us, also no food on the bus. So after 10 mins we notice that most people have 1 person from each family already in line to get back on bus saving space. We ran back to get in line to get upstairs, 20 mins later all the others push back in line with dripping ice creams, peanuts and sandwiches and were allowed back on and we still didn't get to go upstairs! Finally got to Bayside, we were taken off and told the cruise would leave in 60 mins and to meet here, we were then told to have lunch at the first restaurant as they have secured us good deal. More like they were getting a kick back for sending us there, sorry I don't like being told where I have to eat. We met the rest after lunch and then went on the cruise, again they told us don't bring any drinks or food on board, turns out they have a bar and snack service, everything overpriced. Halfway thru cruise they trying to sell timeshares with Westgate under the pretense of winning a free trip. After cruise we had another hour to fill in, explored Bayside which is lovely. Great places for dinner. We finally got upstairs for the 10 min trip back to the depot. I'm sick and tired of the mention of tips throughout the entire tour, every time we stopped there was begging for tips, we can't survive without them, let's play a game and tip us when you get off the bus, if you didn't like the tour give us $1 each, if you sort of liked us give us $3 each and if you liked us give us $5 each. I would rather pay a few $$ more for the tour and stop with the begging. read more

Don't waste your time and money. This company is a joke! We booked a city and a boat tour. Our pickup got to the hotel 30 mins late. After a 10 min ride we got to the main office where we had to "re register" (even though we already did it and paid for it online). 20 mins waiting in line and 10 more mins waiting for the sales rep girl figuring out how to print passes for us. Then it began RAINING..pouring non-stop tropical rain and then just piled people inside the bus on a first deck until there was no space.literally, there was no way to move...people began complaining and asking for another bus..and it was literally an empty bus sitting at their sales office next to us. Management literally told us that it's not their problem, the refund won't be given, so either reschedule it for a different day or "suck it up and ride or get out of here"... What a customer service! We didn't want to throw down the drain $70, so we did "suck it up" and tried to ride on a second deck while getting soaked.. The tour guide was BAD..."look to your left, it's a public restroom built in an Art Deco style..on your right is a Burger King that serves waffles and alcohol".... Um..really? We made two stops and during each they were aggressively trying to promote one their friends shops with "special discounts"... Boat tour got delayed and lasted for only 45 mins instead of. 90 as their website says. Ride home was horrible - they do NOT get you back you our hotel ("not my problem, miss") and don't give a rats ass about safety issue -the bus was packed again on both floors. People (including us) were standing cuz there were no seats and, again, it was PACKED. You want to know what management said? " not my problem, ma'm." Sorry for a long review.. To sum it up, go find a similar company with much better sense for the same money. read more

It was a great tour lots of places to see. Great tour guide they even pick you up from your hotel. You also stop an get free coffee. They also take you back to your hotel. It's a great experience an learned a lot from the tour that if I did on my own I wouldn't have known read more

We were dropped off in little Havana at around 3:30 or 4:00 and when we tried to ask the tour operator what time to catch the bus he brushed us off saying that busses come regularly. Little did we know the last bus came at 5:15. So we missed it and ended up stranded in Little Havana. Luckily the Uber back was only $15. This was a really disappointing tourist thing to pay for. You can easily have an Uber drive you to the locations and it would be cheaper, more comfortable and more reliable. read more

At a time like this a 1 star is so very undeserved. I purchased the Yelp deal and then called to book a reservation and was told I would get picked up from the docks (I just got off a cruise and had time to spare until my flight). I spoke with someone who claimed his name was John Sander. I repeated this information 3 times because it seemed as if he was giving me the run around. I specifically told him about 4 more times that I had purchased the Yelp deal and would like to reserve through him. I asked if he needed the confirmation number that Yelp gave me and he insisted he did not. He said he could only pull it up via my card number. I proceeded to give him the last 4 digits and he said he needed the whole number with expiration. I told him not to charge my card as I had already purchased the Yelp deal. I was so thorough in advising him I purchased the Yelp deal. I know I've said it many times as I said to him and, guess what, yes, he charged my card. I didn't know how to react but to just laugh as it was the most ridiculous conversation and person I've ever had/spoked to. I told him, in a very stern and angry voice, YES I'M ALLOWED TO BE ANGRY WITH SOMEONE WHO COMMITTED FRAUD ON MY ACCOUNT RIGHT IN FRONT OF MY EYES (sorry for the rant), anyway, I told him to reverse the charge because I did not authorize it. He then proceeded to go on about the no refund policy. I told him it's not a refund because it was never authorized. Anyhow, I received the refund from Yelp for the deals, but since he had my debit card # and he fraudulently charged my card my bank was unable to refund me the money. I asked for his manager or who ever was in charge of him and he said he was not there and I kept asking him the name and phone number of his manager and he insisted he could not give me that information and I had to obtain it online. Yes, of course I could not find it. So here's my Yelp review of this company (if you can honestly call it that). read more

Great service and friendly staff. Very enjoyable trip thanks to Miami Double Decker. Definitely recommend.

Not even 1 star! The sales person promised us a large double decker bus with bathrooms and wifi. We are currently traveling in a 17 passenger van like sardines with a dripping air conditioning! The van is dirty and had trash from the previous day. We were also told we can bring beach items (chairs and umbrellas) - the problem is there is no room to put these things. The sales person completely lied about everything, including the price. I do not recommend this company and will insist on a refund. We chose the tour so that we don't have to be sitting in a small car but this is worse and there is no air - air conditioning barely working. read more