Worst tour ever, over booked every time slot, horrible commentary about the city, they dropped us in Little Havana and then were 45 minutes late to pick us up and we missed multiple sections of our tour. Then on departure the driver had the gall to insult people exiting expecting a tip. Please avoid this tour and find another option. Jason L read more

Horrible!!! We came to the pickup for the afternoon slot to the Everglades. As the bus unloaded they were hollering that the smell on the bus was terrible, kids were puking, among other things. They told us that they would refund us if we stayed off of the bus, which is what we did. Joke was on us, they refused to honor that. Stay clear of this business. read more

This is a huge scam ! Outrageous ! It's taking everything in me not to break loose. I don't know where to start complaining. First of all the agency told us we were leaving at 6:30 am so we got to the place at 6:15. THAT'S WHERE THE PROBLEM STARTED. They now tell us 6:30 was check in the bus is actually at 7am. Ok, grabbed a coffee and waited. 7:10am, a "courtesy shuttle " arrives so we assumed the departure will be delayed, again some more, to take us to the double decker WE BOOKED AND PAID FOR. No no no no no, you wish. This shuttle went on a detour to the airport where we stopped for an other 10 min right next to a double decker so got excited again to finally have made it ONE HOUR LATER AT 7:30am. NO NO NO NO NO, without saying a word the driver just hoped back in and proceed to drive again. That's when we realized we were going to be stuck in this van for 4h all the way to the keys. And as I'm writing this we stopped at a gas station but the driver said : you can go out when I say so. EXCUSE ME SIR BUT NO ! I'M GOING TO THE BATHROOM ! At that point we are completely defeated, aggravated and just ready to arrive. Oh and mind you we never received proper reservations confirmation, I called two days before again to ask and they told me : just show up. How to ruin a vacation. read more

Miami Double Decker - Tours Near Me

Somewhat disappointed. We booked the bus & boat tour combo. Bus did not go to Coconut Grove or Coral Gables as described. When we got to the Bayside Marketplace we were basically abandoned since we did not want to eat at bus drivers recommendation. When we asked where to meet our boat tour he just waved us off & said "over there" while pointing at the large harbor & marina with many boats. Once we found the boat they said we were not on that boat & sent us back around the harbor to another operator who also refused us. Several of us passengers had similar experience until we demanded to be let on. Very disorganized & no care for the customers. read more

Disorganized. Deceptive information provided by tour "guide" Riley. Says one thing, something else happens. The tour is actually 7-8 hours but they don't tell you this. Had to rebook our flight and spend another night in Miami. We were held hostage on what was supposed to be a three-hour tour that turned into a 7 1/2 hr. ride with minimal tour operator giving city history and landmark information. His eyes were glazed suggesting THC intoxication. He was late, jumping onto the bus while it started from its 305 Lincoln location, down the street. His mic kept going out and he kept putting double A batteries into it. He said alot that did not come true. He said that there are other busses on the route but there was only one, old bus from the Cold War era (no AC). So we headed through Wynwood district, lots of construction, heavy traffic, and condo apt. buildings. The man on the microphone, Riley made many references about the Miami River being made up of sweet water and seawater. So we get down to Little Havana and Riley promises us a stop to stretch our legs, get a Cuban coffee, and take photos of the murals. Well, it did not happen. Riley said stopping was prohibited due to an event (DJ). We did stop at Little Havana Visitor's Center - NO EL BANO! It is located at SW 16 AVE and 8th ST. Some guy on the bus peed in a bottle and chucked it out. Riley's next promise was that we were going to the Seaside Bay pier to catch a boat tour that runs 90 minutes. Nope, we stopped for Mojitos. Riley kept trying to sell us on the mojitos made by a DJ / bartender. We ordered food and luckily, there was a restroom. We waited over 40 mins for a pizza, only to find that it was the wrong pizza ordered! I demanded a refund but they said they would make it right. Riley said we weren't going anywhere. Oh yeah, he said another bus would be picking us up to take us to the boat tour. Sketchy. Again, he pushed the mojitos. Well, they wrapped that frozen pizza fast. and got it cooked. We got onto the same bus, same driver and there were now more people on the bus! Where did these people come from? So after waiting for the bridge to come back down, and after sitting in traffic, we made it down to Seaside Bay. Save yourself some time and just Uber down to Seaside Bay. There are shops and restaurants. It appears that there are available boat tours. We left the decrepit bus for a decrepit boat! There were alot of people already waiting for this boat tour so naturally, all the seats were taken by the time we got on. Another low budget experience. There was no toilet paper or paper towels in the restrooms, this appears to be the issue throughout Miami. Miami isn't an ADA friendly city. The tour's website says 100% ADA accessible. BS! The ramp doesn't even work to allow someone in a wheelchair to get on. People will barely give up the seniors/handicapped two seats at the front of the bus. This boat had a horrible ramp getting on. Forget getting anyone in a wheelchair onto the boat operated by Bayside Breeze, I'm not sure because I didn't take photos of their two boats. The websites show beautiful boats but they were ugly. Again, don't go by the photos on the miami double decker bus tour sites, those red busses aren't theirs. After the bi-lingual tour of D-list actors' homes, we get back to land. At this time I am dreading the bus tour because I don't know if we are headed back to Little Havana or not. If you take this bus and get off, good luck, you are on your own. Riley is high as a kite and so don't bother him with anything. We got back to the start okay. Why we tipped Riley I don't know. read more

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Had a great time here. Note that there is almost no air conditioning, it's mostly a fan, and it's pretty warm inside the bus. They got the upper floor where you get to watch the city and roads without being under a glass (remember to dodge the trees, or even traffic lights) great thing that they took us to a boat and the tour guide was hilarious! His name was God, (obviously not,) he didn't know any English so he placed his phone to the microphone and played translation speech, with some funny mistakes along with the notification noises. And the second tour guide, didn't got his name, was also very helpful and explained everything going on in our tour. We stopped at Wynwood Walls on our first stop for 10 minutes, then stopped at Little Havana for 40 minutes, then brought us to Bayside Marketplace and boarded a ferry to explore the islands right around Miami. Thankfully our tour guide was helpful and it was easy to follow them. We finally went back to 305 Lincoln Road after that, along with multiple stops around Washington Avenue. Overall, this was a great tour agency, however my suggestion would be improving the air conditioning inside the bus in the hot days of Miami Beach. read more

Miami Double Decker - Tours Near Me

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Terrible communication. We got off the boat tour and had no idea of where we were supposed to meet. No one said anything about where or when. Boat tour was terrible. The guide was trying to be a comedian the whole trip. If I want comedy I will go to a comedy show. Never again. Parking was also highway robbery with the price and the rude attendant. read more

Originally buying tickets, our salesman was great and had us excited however once on the actual double decker it was typical tourist shops 1. A souvenir shop 2. Cigar shop 3. Mojito bar which was all fine and typical tourist attractions but then they proceed to give us a half hour lunch break before the boat tour where they left us for over an hour. A small shuttle that only carried a fourth of the group came and then left everyone else waiting for even longer. Called in to ask about what was going on and was met with AWFUL costumer service. Do not recommend please go take your vacation elsewhere it is more worth it to just walk around and organically explore Miami. (Also refused a partial refund in a very rude manner!) read more

Miami Double Decker - Tours Near Me

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Called and they said be there by one . Then that bus was full so we had to wait for next tour. Free sample of coffee was an ounce or less . They offered alcohol drink it was $15 on my tour . Be very aware of where you park . Lots of people in Miami got towed, inc me. read more

WARNING!!! WARNING!!!! WARNING!!!Everything was going well with registration but once the bus pulled up...confusion at best! First it had been raining earlier that day and the top deck does not have a canopy so the seats were wet. Secondly, the tour guide offered ponchos 2 for $6 CASH ONLY. As we attempt to depart for the tour, the bus would not advance into DRIVE...evidently transmission problems. The payment for the tour is CASH ONLY so no option to DISPUTE charge. I think this is done on purpose. Although we sat on the 1st deck, they were able to remove the tint film so we could see the city. Of course that's IF the bus operates at all. Unfortunately, nobody even bothered communicating this to the patrons on the upper deck. My recommendation...DO NOT TAKE THIS TOUR AT ALL!! read more

I've attached a picture to save you the time and money with this company (there is only one because that was all that was worth taking). Had an amazing site seeing tour in the morning with another company, seeing the sites Miami had to offer from a double decker bus and a boat. Then it all went down hill from there! First off, the bus to the Everglades was an hour late. We called and they notified us there was only one bus operating and it would be there shortly. Once we got on the bus, it was packed.... When I say packed, I mean there were people standing and sitting on the stairs. I guess safety is not considered with this company. When individuals told the driver there were no more seats, he politely stated, "you either stand or you can get off the bus." I was lucky enough to get a seat on the top section of the bus. Lucky is a word I will use loosely, since there was no A/C and we had over an hour drive to the Everglades. When we arrived a family explained the A/C was not working on the bus to the driver, who again politely replied, "There was too many people on the bus and the A/C could not keep up. But it works!" YOU HAVE GOT TO BE KIDDING ME! Now to the tour... Not sure if it was because we were already an hour late but the tour was; how do I say this nicely... GARBAGE! We left the dock into the Everglades, went about 15-20 minutes out, saw a gator and then pretty much turned around and went back to the dock. There was an exhibit advertised but we decided to go with our comfort and safety and get in line immediately for the bus so that we were guaranteed a seat. When we made it back to Miami Beach in stead of an apology for the discomfort of the ride we were told by the bus driver, "I do not make a salary and my only wages are based on tips, so please tip well." Our day would have been amazing if we just never got on the bus to the Everglades. This company needs a lot of work on their processes and customer service. read more

Miami Double Decker - Tours Near Me

I should have stopped trying to reserve when the number was accepting calls., then finally got through.. and had to call another number given to me by the rep; who asked me to PLEASE relay "his computer crashed" so I had to call 'a' customer svc number who I thought was DELORES SANCHEZ, based on the fact I had just Zelled pmt for r/t for the following day. However; when I called that number and ASSUMED was Ms. Sanchez, I was met w/pushback and told I had reached customer svc. I was instructed by the guy who answers the main number once I rec'd confirmation # from Zelle to call him back to complete booking, once his electronics crashed I was told to call the number connected w/zelle. Who assured me as did the first rep.. the $39.00 paid was all inclusive, no other funds req. Even though that was frustrating, I was excited to take a trip out to the Keys.. I should have KNOWN it sounded too good to be true. Fast forward to p/u nlt 0715 (per customer svd) I saw many people at the p/u spot I assumed we were all waiting on the BIG RED BUS. I was p/u by a white van, Joseph who was very nice, until I found out we were not enroute to the Keys, we had to go to another spot to 'change drivers'. I was told to get off the van and go check in. I was in the back chilling .. figured no red bus but if only 2 riders out in the van I was still good. But; no I was instructed to go check in. Upon entry was a very tall guy behind the counter telling me before I even approached the counter $46.00 - 'I am sorry?' I tried to show him zelle confirm, phone logs, but he wanted to see my bank account because I showed him a screen shot of the confirmation #, which he refused to acknowledged so I showed him email from my bank showing the transaction was complete.. to which he replied I needed to pay $3.00 svc fee. I questioned for what and that I was told all fees were covered by pmt last night.. he could not give me an answer.. in my head I am adding up $39. + $3. still DOES NOT add up to $46.00.. and the only explanation from him was EVERYONE pays that fee.. I refused to question as the van was waiting but I was not aware they were waiting on me ... what energy I was met w/as I apologized for something that was not my fault. I had paid in full and although I was on the phone a while w/Ms. Sanchez, the transaction had not reached the counter at the location I was dropped off at to access yet another passenger van. I get on the van and the only seat that is left is the 3rd row 1st seat which was 1/2 the size of other seats located DIRECTLY at the steps to the van. OMG. Once I was stuffed and loaded we were told one final stop to yet change another driver. Wth? I am pretty sure were all thought as we pulled up to the final change of driver, and saw the big red bus we all were excited to get out the van and onto the bus OH BUT NO!!! To save on expenses (info from 1st driver when I thought only 2 of us going) on the weekends the company uses the van. We were stuffed in like a can of SARDINES and I was not the only person who was not happy. The van was FILTHY .. You could not see out the windows, there were literally foot prints on the windows, and you could tell someone had possibly slept over MANY nights as the windows were just concentrated w/filth, layers of it which is how you could determine someones feet had been on the windows. The outside of the van was just as filthy. The driver that eventually joined us and drove us r/t was the best thing encountered on this trip. (Yasminey) Him and his positive attitude. He was very kind, understanding and cordial. Even though he knew, as customers we DID NOT get what we paid for. And, he called in and told them, yet, no feedback. Only his common sense to apologize on behalf of the company. Which didn't fly w/most of the passengers. Definitely did not fly w/me. I live here and I was the only non tourist on the trip so the chances of those others writing in their destain is NULL. But; I was determined to stop the next tourist from being taken.. as we were. The advertisement is just that, and if they are accustomed to alternate means IT SHOULD BE CLEARLY STATED or DIRECTLY told to the customer prior to paying for the trip. As I specifically asked if transport would be on the bus as the website shows and I was CLEARLY told YES. How many lies and how many people has this company ripped off. I think we are entitled to some sort of compensation.. if not a full refund because can you imagine how uncomfortable we all were? Did they even care.? Not even, they had our payment to include tips for the driver one of the groups on the van paid in advance during booking., Hopes he gets hired by a real transport company. He is a great driver and wonderful attitude. Hopes he got tips paid by other passengers read more

I booked the Miami Combo tour: Everglades, Miami, and a boat tour of Biscayne Bay. For what I really really liked and highly recommend: The Everglades tour and tour guide, even though it went waaaay off schedule due to Sawgrass Rec Park's airboat tour timing issues, were amazing. Definitely note that the online information was incorrect about contactless and Venmo payments for tour guides. They only accept cash, so bring some small bills for tipping. Tour guide provided good information in English and Spanish, was patient, and knowledgeable. My reason for the one star was because most of my day was spent hungry, hot, and irritated by the City of Miami tour and tour guide, who called himself Enrique Inglesias. For all his enthusiasm about how "we're going to see it all!" we saw very little other than the depressed side of Miami and some tourist shops in Little Havana. His tour knowledge seemed to focus on the rough edges and some celebrity histories of Miami and not much on culture, unless you count him spouting white-washed "facts" about the Indigenous Miami people. He shared, very inaccurately, that it's a myth that European settlers are the cause for the decimation of Indigenous peoples in what is today called the United States of America (my wording there at the end, not his. He used erasure language like all Indigenous peoples are gone from these lands - they are very much around!). Read Roxanne Dunbar-Ortiz, please! He said most "Indians" died from chickenpox.There is SO much wrong with his presentation of information and it really put me out for the rest of the tour. The bus was dirty and the tour was terrible. I was also expecting to have some time to explore Little Havana instead of being shepherded by the tour guide. The bus dropped us off in one place and we weren't told where the pick up location was, so we had to keep an eye on him and stay nearby. This meant we were taken first to a cigar shop where most of our bus loitered outside the smoky store waiting to understand what we were going to do next, particularly because we were promised a taste of Cuban coffee before we departed the bus. After hardly - maybe no one - was interested in Cuban cigars, he moved us to a souvenir shop where we had little complimentary shots of Cuban coffee before being towed into an empty but VERY LOUD bar and told to give our orders to this poor woman who clearly struggled with us English-only speakers. Because the coffee had been complimentary, everyone assumed the mojitos were also complimentary (a nice sales trick, don't you think). They were not. I ordered a nonalcoholic -aka virgin- mojito, which is syrup and sprite with some ice, lime, and mint leaves, and then was asked for a $8. I live in an expensive city and I've never paid $8 for a soda. Still, I paid for it because I hadn't had a meal or cool drink since I boarded my first tour bus at 9:30 am and it was now 2pm! When was this promised "free time for lunch"? Following the tour guide walking us to yet another souvenir store in Little Havana before taking us back onto the bus, we finally seemed to be headed to where we'd be able to get lunch. We parked at the Bay mall, and were asked for tips while we exited the bus. No one had any idea what was going on. This was 4pm and the Boat Tour of Biscayne Bay began at 5pm, but this tour guide had kept telling us we're going to eat "real Cuban food!" Now he was asking for tips and dropping us off. We all stayed corralled by the bus...while he counted his tips... After 15 minutes of waiting on him to count his tips and wondering where this authentic Cuban food was and where were supposed to go to meet the boat, he finally exited the bus, walked us all through the mall and dropped us off at a restaurant in the mall and said we had 1 hour to eat: Enjoy! It was 4:20, so we had 40 minutes to order, eat, and be where ever we needed to be. So much confusion, and also, hunger. I ordered a sandwich because there was so little time (nice to have spent so much of my "1 hour" watching him count his tips) and while I was eating--around 4:30, a young man came to my table and exchanged my boat trip tour receipt for a tour ticket. He told me where I needed to go and said I had to be there at 4:50. I could see some of my tour companions panic a little since they were still waiting to get their food orders. I don't know how folks who didn't eat at this particular restaurant got the information they needed and received their boat tickets. The boat tour was fine and the tour guide for the boat was funny. She balanced everything she said in English with Spanish. The tour is designed to be headed back to their port as the sun is setting behind the City of Miami skyline, which is a lovely sight. Unfortunately, none of us were told how we were supposed to get back to Miami Beach where we started our tour! I figured it out (go back to where the double decker dropped us off). read more

Absolutely abysmal service and even worse customer service. Made us wait at the Marina for over 3 hours because of rain and refused to give even a partial refund for the experience we paid for (cruise, bus tour). Our entire day was wasted and no employees were present to provide any updates. Save your time and money and go to literally any other bus tour. read more

Let me start this with I wanted to give the benefit of the doubt and ignore the bad reviews But this time shame on me. Completely unimpressed with the airboat tour we booked through this company. We did not get to walk around and see the exhibits. We did not get to see an alligator show. We did not get a photo with an alligator. We did get to go on the airboat We did get to stop and pick up another group which was not advertised on the itinerary. We did get to get on the bus early and wait 40 min to leave the park for timing. We also got to go to a strip mall to pick up more people before heading back. So all in all. We paid to drive in traffic and ride in the rain. I also found out from our driver during the drive out to the Everglades that Cheesecake Factory is really great. And that there are a bunch of cities other than Miami Beach in Florida and he named them off. read more

Miami Double Decker - Our view while waiting on the bus to leave. Don't worry it has a bathroom on it with no toilet paper or sanitizer. - Tours Near Me

They are horrible they scam you and it is very expensive i really don't recommend it they are very rude to you and don't like to keep good maintenance of there busses very dirty once again don't go just take a Uber to get a tour of Miami read more

Had to give to 1 star because it is required to do so, but realistically, this tour deserved a rating far below 0. We paid 55 per person to be forgotten at a small "lunch" area with two food trucks... when we complained, they hung up and finally sent a 9 person shuttle for an ENTIRE TOUR BUS to squeeze onto. The scammers who sell tickets to unknowing tourists deserve absolutely nothing. Waste of time, money, and energy. read more

This is AWFUL. DO NOT WASTE YOUR MONEY!!! First off, you can only pay cash at the station. They want you to pay online, but you can use card online. The bus itself is ragged and shabby. The seats on the inside level are torn and falling apart. I sat upstairs at the beginning but quickly realized that the wind was way too heavy to sit on top of a double decker. It would have been nice to have had a warning about the wind levels. I wanted to move to the lower level but was unable to because the bus didn't make any stops until Little Havana, which was about an hour into the tour. Once downstairs, the bus smelled, had dirt and garbage on the floor, and the AC blower was at full level. When a few passengers asked if it could be turned down, it was instead turned off. That made the bus hot. The blower was so loud we couldn't hear the tour guide. Additionally, the tour guide was rude. Do not recommend. STAY AWAY FROM THIS SCAM. Save your money!!! Beware of outdated bus, torn seats and if you're in the upper level you must duck to avoid being hit in face by low tree branches, etc. The bus was 20 minutes late to pick up, it's cash only unless you purchase tickets online, no restrooms on bus nor in ticket purchase facility. Not hop on hop off as advertised unless you schedule your stops in advance. A complete waste of a day's vacation!' RUN RUN stay away!!!! read more

Terrible...terrible experience. NO ONE wore masks. The driver ran at least 4 stop lights that I saw. The tour guide was cool until she wasn't. She didn't establish any code of conduct so folks on the bus did whatever they wanted to do including moving from the upper deck when it got to hot for them which meant that they took seats from passengers that had already been seated. As others have stated, the tour took you to the tour company 's 'choice' of stores in Little Havana. The entire double decker experience was awful from start to finish. After the stop in Little Havana the bus heads to the Bayside marketplace where you are supposed to catch the mansion of Miami boat tour. The BUS guide then walks you through all of bayside marketplace to some random restaurant - Bavaria Haus - another tour company select vendor where you have to wait for 'a guy' to come and give you your boat ticket. Oh and by the way, you have one house (on our case 40 min) to grab lunch before you get on the 90 min boat tour. So if you don't plan on having their $16 burger, you'll most likely not get a chance to grab something before getting on the boat. Overall, if I could give this experience a less than 1 star I would. read more

What an incredible value! We spent the whole day with these folks, touring Miami atop the double-decker bus, exploring Calle Ocho in Little Havana, sampling coffees, drinking mojitos and enjoying hilarious commentary in both English and Spanish. After lunch, we all boarded a tour boat to enjoy a cruise around Biscayne Bay and a peek at the amazing homes of the rich and famous. Then off to the Everglades to skim fast and low across the water and through the grass. The tour was crowned with a visit to an alligator rescue reserve then a quick snack at a huge outdoor biker bar where we sampled fried alligator! (It was pretty darn good!) All this for only $60 a person! We honestly spent more in tips! Everyone working this tour was fantastic and well worth our cash! read more

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If I could give this tour a ZERO, I would! It was HORRIBLE! We made a reservation the day of online with a credit card for the City + Boat Tour. When we arrive, they only take cash-which to me is sketchy because what tour places don't take credit cards?! The bus tour started out telling about a few buildings. We get on the highway and told about a few more buildings. We stop for a picture with the skyline in the background. The next stop was Little Havana where the guide took us to specific stores: cigar, coffee, mojitos...kinda like he got a cut of the sales made. Very weird. Then we get back on the bus to Bayside. When we get off the bus and given our boat tour tickets, it's an hour and fifteen minutes until the tour. We were unable to take the tour because we had to be at the airport. We were not told we'd have such a long break between tours. When we got dropped off at Miami Double Decker, I asked for a refund for the boat tour. The lady could not help me because she was sales only. I e-mailed with no response and I called and was told no refunds-not even for the boat tour we were unable to go on. THEY SUCK! I will stick with Big Bus Tours going forward. read more

Not really sure what to say about this tour. It was completely meh. It was recommended by our hotel concierge, but now I'm guessing they get some sort of kickback. It's not really the company's fault, but I feel like there wasn't a whole lot to see in Miami. So as we drove, there was a whole lot of silence from the tour guide. And the tour is repeated in Spanish, btw, so you'd think there'd be a lot of talking. At our first stop in Little Havana, the tour guide took us into a cigar shop, boasting that it was the only cigar factory there, claiming that the other shops are only selling Cuban cigars, not making them. Yet, I saw at least one other store labeled as a "factory." Hmmm, perhaps another kickback? Then they took us into the visitor's center, where they gave us Cuban coffee samples. We barely spent any time in Little Havana, and the driver motioned for us to get on so he could leave. Back on the bus, and off to the Bayside shopping center. And that was the whole tour. To be honest, I can't recall a single notable fact or landmark from the tour. The bulk of the time, we were watching for low-hanging branches as other reviews mentioned. That was the most entertaining part of the tour, as we treated it like Frogger, dodging the obstacles. The worst part of the tour is the lack of communication and organization. Lines to get on the bus are just big mobs of people pushing their way on. No one to direct the line, no signs telling you where to stand. The buses were all late for their pick up times, and though it was billed as "hop on, hop off" we didn't make any stops except for Little Havana. (Later we found out that you have to tell them in advance where you want to hop off.) I would not recommend this tour, as there are much more entertaining things to do in Miami. read more

Miami Double Decker - View from the top deck - Tours Near Me

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Let me begin with saying I know what first come first served means! The tour advices to arrive 30 mins before your start time. We arrived at 1:15 for a 2 pm tour. The light haired girl told us to be back before 2:00 as the bus will leave. We returned at 1:40 and the bus was already full so we had to sit on sideway seats on lower level with no AC. If you arrive 45 mins before departure you should be told "we start giving out stickers at 1:30 so be back then to get your sticker and line up for the bus especially if you want to sit on the upper level as it fills up. Had she just said that we would have waited there to do that as we were the first ones there. Since we wanted to sit up top we were told by the tour guide to go back in and change to the next tour time but the manager said we'd have to pay a rebooking fee to do that and "reminded" me of first come first serve policy. Simply train your employees let people who arrive well before they start to pass out stickers that they may want to wait around vs "come back right before the bus leaves" . They only make one stop so technically is that even really considered "hop on/hop off" bus? read more

I got trapped in this lousy bus to go to the Everglades as the agent lied about not being any private car parking. after stopping 30min at a second location for additional pickups, drove the stinkin bus for a 30min boat ride that stopped twice to see one gator. And then as if it wasn't enough torture, we stopped at a truck stop for alligator chips. Yap came all the way to Miami to select a truck stop for lunch read more

I took the "Full Day Tour in Key West from Miami" tour with Miami Tours on the Miami Double Decker bus in Aug. 2022. It was a HORRIBLE experience. The driver named Manuel was racist, rude, and borderline physically threatening to me. I am not one to think that people are racist, however, when Manuel explicitly and repeatedly asked me if I knew how to speak English, there is no doubt to his aggressive and racist behavior. It started when I asked him about an excursion that I signed up for while in Key West. He played a recording from his phone over the loud speakers of the bus while he was driving. The recording explicitly stated that the driver's English was not good so a recording was played. Once again the recording stated that he could not speak English well so a recording was played. Despite this, Manuel was arrogant and racist enough to ask ME if I knew how to speak English. Please note that I was raised in the USA. I have no accent whatsoever and speak English perfectly fine. The only thing that may differentiate me is that I am Asian. At our first stop on our way to Key West, I asked him about the excursion that I signed up for. He made a face turned away from me, turned back and then asked me if I knew how to speak English. I was confused being that I was currently speaking to him in English, and had been speaking to him in English. I thought maybe I was speaking too fast so I repeated my question. He rolled his eyes and asked me again if I knew if I spoke English. I realized that he was not asking me in as an honest question and rather was antagonizing me. I responded to him and said, am I not speaking English to you now? He then grabs his cell phone, throws it on the dashboard and replays the recording he played earlier over the loudspeakers. I realized that he was upset that I was asking him questions about an issue HE felt that was already addressed in the recording. I was upset at this point and said, I heard that recording and that it did NOT answer the question I posed to him. I walked away shaking in anger from Manuel's racist comment and his horrible behavior. His attitude continued when we finally arrived in Key West. We all exited the bus and before heading off to explore Key West, I realized that my wallet fell out of my purse. I went back to the bus and told Manuel (who was still on the bus) that I needed to get back on to get my wallet. He looked at me and physically blocked me from entering the bus. I told him that I needed to get back on to get my wallet. He stood there and did not move and actually raised his arms to block me from entering. Being that it was my wallet, I entered the bus and squeezed by him. He was physically trying to intimidate me. This pushed me over and decided to call the office to explain my experiences. I spoke with a Supervisor by the name of Scott. I explained everything to him and he said that he did not know why Manuel would say such things and behave in such a way. I told him that I had real concerns about driving back on the bus back to Miami and all Scott would say is that he wanted me to not miss my excursion so I should end the phone call. I said to him that I did not care about the excursion at this point and was more concerned about my trip back. He repeatedly said that we should hang up. I felt that he just wanted to end the call. I finally agreed and he said that he would call me back to finish the conversation. He never called me back. It could be argued that Manuel was in the wrong and was a bad seed, however, being that a "Supervisor" also did not care enough about the situation to not follow through and call me back, it says more about the company and what they stand for, which amounts to nothing but the dollar. They do not care about their customers at all and are totally fine with racism and physically intimidating customers, let alone females. read more

DO NOT GO THROUGH THIS COMPANY !!!!! I DONT EVEN WANT TO GIVE 1 STAR BUT I HAVE TO IN ORDER TO LEAVE THIS REVIEW We paid, showed up & was on our way to the Everglades. Our tour was on hold due to weather conditions, we were told to hold on because there was lightning & have to wait 30 minutes after due to safety regulations. A full hour and 40 minutes pasted & our buss driver called it and canceled. We asked what about our refund he said when we get back we can talk to the office but not to worry about a refund! Upon arrival to the office the sales associate was refunding other guest we were told we had to go through Expedia and they would not dispute anything as it was not our fault!!!! We even asked since the weather cleared up can we go back & the bus driver said no he had another tour but to call Expedia! Here we are calling the same day and we're told we'd get a call back within 72 hrs. Here we are back home called back & they said our ticket is still open and we can go back. THEIR WEBSITE CLEARLY SAYS WE WILL REFULL THE FULL AMOUNT IF WEATHER IS AN ISSUE ! They now refuse to refund us any money ! Top it off their driver who was driving a double decker bus was cutting people off going over side walks the bus was hitting trees & we were on the bus the entire day ! And yet he had the nerve to stand and demand that he be tipped ! I don't mind tipping but when you have service like this and he lied to our entire group of 20 people about a refund this BS!!! Avoid going through them they are the WORST!!! read more

The double decker bus stalled on freeway and had to wait for about 40 min in the hot scorching sun while another bus arrived, we complained however we were directed to a managers number in which was one of the rudest persons you will talk to, we got no sorry or even a discount or even bother care simply a comment of "service was provided and the bus stalled on the way back from tour and there's nothing we can do" we simply just learned NEVER to go back to this unprofessional business which by the way only take cash??? Sketchy read more

in a word, this place sucks. Demanded cash but when we started walking gave special permission. Third stop was Little Havana, really where we wanted to go. At second stop, we were left behind. Called and a very rude Witch told us we were not there when bus left. Duh!!!!. We were there at 12:15 when we were told to be there. Told us to go via city bus to alternate. Were there 1:45. 10+ phone calls to Witch, she said they could not find us. Gave up, called Uber. He "found" us in one minute. Called Witchy back, wanted to speak to manager. This was reservation line and they would have to call back. She argued. Was quite rude. Told me she would refund money that "they did not need my money". Surprisingly they did but still out $20 for Uber. Avoid this company their service sucks. They are rude. They are pushy. read more

I purchased 2 tickets for a Miami combo sightseeing tour. It was highly disorganized, to the point that the bus left for the Everglade tour without us, leaving us 6 miles away from my car, even though we were at the station in time. Nobody explained us how to find the bus stop, but we did anyway, finding several buses there, operated by other companies. When asking for a refund, I was treated with incredible arrogance by the tour operator (miamidoubledecker.com). Viator refused my request for refund. Also, when sitting on the top of the double decker, tree branches continued to hit us in the eye. Spent great part of the bus ride trying to dodge them, ducking our heads. Horrible experience, avoid it. read more

Would I book with this company; sure. But I would have to buy two tickets. One for me, and one for the sheriff making me go on this bus. So I booked a package that included using a double decker bus. I left really early with my roommate; unfortunately due to an accident, I tried contacting them 1st email. No response. Then I tried calling them, the call was very scratchy and buzzy, like trying to talk to someone with a can and a string. When I explained that I was trying to change my appointment time, as I was trying to give them my info to look, next thing I know, the operator hangs up on me(on purpose). When I tried calling them again, boom, another hang up call. So if I got asked to recommend this company, I recommend renting a bike before using this unprofessional disrespectful company. read more

Don't waste your money, the bus was infested with roaches. They cut of out the trip to Coral Gables. It was a terrible experience.

My honest review of this tour is that it was ok. Let's begin with the positives. The price of the tour is fantastic, it is very affordable and you get a lot for what you pay for. The tour guides were great, they were both knowledgeable and entertaining. Both of our guides cracked jokes and made the tour enjoyable. The boat tour was a fantastic experience. You get to fully grasp Miami for all its grandeur. There are many opportunities to get beautiful pictures. You get the full view of the Miami skyline, which was breath taking. Very cool experience to see all the mansions up close. Now let's talk about the negatives. The bus tour was awful. You barely see Miami. Didn't see much of the city. The drive through coconut grove was nothing but ducking tree branches. The stop at Little Havana was just a stop at a cigar stop and gift shop. If you want to use the bathroom, you get directed to a burger shop where you have to buy something in order to use the facilities. Felt like a total trap. When you get to the pier, we once again got sat down at a restaurant where it felt like we were forced to buy something because it's "THE BEST IN TOWN."  Now let's talk about COVID. I was under the impression the tour would be 10 people. THE ENTIRE BUS WAS FILLED!! There was at least 30+ people. When we were in the cigar shop we were packed shoulder to shoulder like sardines. There was no sense of social distancing enforced what so ever. The bus and boat were FILTHY. It is not even a matter of COVID at this point, the bus and boat were just very dirty let alone disinfected. For this company to claim they "follow COVID guidelines" is an utter lie. There is no social distancing or sanitization. If you are concerned about COVID avoid avoid avoid. As a company they should do better to ensure the safety of their costumers. They should also improve the bus tour while they're at it. read more

Miami Double Decker - Tours Near Me

I was expecting to see and experience a lot more in Miami than just the "only cigar factory" in Little Havana. It is true they won't stop anywhere else unless specifically requested, and even then, they will determine if time allows it. Perhaps that would explain why our driver was in such a hurry that it felt like dangerous, aggressive driving the whole way, and I suppose another reason is so they can make their 4:30pm cutoff and not give tours after 5pm, despite that not matching their bus schedule. Just chaos and confusion all the way around! Mostly a waste of money, but if you want a quick glimpse of Miami from a bus, I suppose that's what I got. read more

Basically a bus ride to vendors of their choosing with a little narration thrown in. Some disgruntled people that were left by the last bus had to join our bus. If you got an Uber or Lyft you may be better off if you can work something out with the driver. Good concept, poorly executed for passengers, but lots of money for the bus company. read more

I am not sure why they have so many negative reviews, but the service we received was great. First of all, they had special deal going on and our tickets were twice cheaper. We had a bus tour around Miami and a boat tour at the Bayside Marketplace. Busses were on time. Our tour guides were amazing, caring and funny. Special thanks to Stephen Ortiz for his customer service! read more

This place deserves 0 stars. The female tour guide and male bus driver that were working on Tuesday, January 11th 2022 on the 3:30 PM tour, should 100% look elsewhere for a job. We were a family of 6 people. The bus stops at Little Havana first for about 30 minutes and my family and I were waiting for the bus (that was supposed to leave again at 4:50 as we were told) by the restaurant next to the bus stop. My daughter has a knee injury and isn't able to follow the tour guide around Little Havana so we waited the whole 30 minutes right there by the bus stop. The tour guide didn't care for us and kept raising her voice at us for us to follow her, in a very, very rude way, and we physically couldn't. It was nearing 4:50 and we saw everyone was getting on the bus finally and we started walking over (we were less than 10 feet away). My aunt and cousin made it on the bus and next thing you know, the bus closed the doors and took off. Leaving 4 of us behind. My aunt and cousin begging them to stop and they refused. They are from Colombia and have phones without service here. Both the bus driver and tour guide took off with my aunt and cousin and they had no way of contacting us. They said that they are not responsible for those that don't stay with the tour. The bus took off at 4:51. Nobody should be stranded in a town they don't know because of ignorant and disgusting people like this tour guide and bus driver. They did not even wait for my daughter and us to make it on. They both had it out for us the second they saw we weren't following them on the Little Havana walking part of the tour. They happily left us behind and didn't care that my aunt was begging for them to stop and my cousin was crying for help on the bus. I called the office and they said that they can't turn the bus around and that we had to find an Uber home. Anything I would say to the man on the phone he would respond "They will be at Bayside. Get an Uber" over and over again. Nobody cared to help us have a better experience as people that paid for this bus tour. Don't use this bus tour service! EVER. You will thank me. read more

Avoid tour with Mohammad. Surly disposition (what's he doing in the tour guide business). Told an older lady her questions made him feel under attack. Bizarre. read more

Miami Double Decker - Mohammad - Tours Near Me

Horrible customer service and the manager was very rude and not helpful whatsoever. I had a 2:00 reservation. I got there at 1:15 and the young light haired lady told me to come back before 2:00 because the bus leaves at 2:00. At no time did she tell me I needed a sticker to get on the bus. I was back to the bus by 1:40 and the upper deck was totally full and was informed by the tour guy I needed to go in and get a sticker. There was no reason when I got there at 1:15 that she didn't inform me at that time that I needed a sticker, had she, I would have stayed and waited. The main reason people ride a double decker bus is to sit on the top. I was stuck on the bottom with no air conditioning and on the side behind the driver next to some big box that totally blocked my view. The tour guy suggested that I go back in to see if I can go on the 3:00 bus so I would be able to sit on top. The manager said I could but he was going to charge me a rebooking fee. In a nutshell, totally disappointed on how the staff handled (or didn't handle) things. read more

We did the city tour and bay cruise. I am not sure what to make of the city tour. We were picked up promptly at 8:30 at our hotel. But we spent the next hour doing nothing, apparently stopping at grocery stores and other places that the driver/guide needed. The actual tour did not "start" until 10am. We then drove around Miami Beach, through Coral Groves, and stopped in Little Havana where we had a 30 minute bathroom and coffee break. We then drove to Bayside park where we got off for lunch and the boat cruise that came an hour later. It was not very informative or interesting. So the actual tour was about 70-75 minutes, mostly of jokes that were not very funny. The guide was ok but not very informative. Luckily we had done the food tour the day before because we would not have learned anything about Little Havana from this tour. The boat tour advertises 75 minutes but that includes processing and other business, so real boat time is closer to 50 minutes. It is semi-interesting but it is all looking at rich people's houses so it gets boring pretty quick. Being on the water is nice. I can't really say that the wife and I enjoyed ourselves or thought the price was worth it. read more

I arrived 20 minutes early for a Key West bus tour. The bus decided to leave early. I contacted the company when they opened, the manager said it was my fault for not arriving even more early and it was not the drivers fault for not leaving at the scheduled departure time. I was then told that I need to be on time and that I'm not wanted on the bus. read more