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    Miami Double Decker

    1.8 (129 reviews)
    Open 7:00 am - 11:30 pm

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    Patricio M.

    Disorganized. Deceptive information provided by tour "guide" Riley. Says one thing, something else happens. The tour is actually 7-8 hours but they don't tell you this. Had to rebook our flight and spend another night in Miami. We were held hostage on what was supposed to be a three-hour tour that turned into a 7 1/2 hr. ride with minimal tour operator giving city history and landmark information. His eyes were glazed suggesting THC intoxication. He was late, jumping onto the bus while it started from its 305 Lincoln location, down the street. His mic kept going out and he kept putting double A batteries into it. He said alot that did not come true. He said that there are other busses on the route but there was only one, old bus from the Cold War era (no AC). So we headed through Wynwood district, lots of construction, heavy traffic, and condo apt. buildings. The man on the microphone, Riley made many references about the Miami River being made up of sweet water and seawater. So we get down to Little Havana and Riley promises us a stop to stretch our legs, get a Cuban coffee, and take photos of the murals. Well, it did not happen. Riley said stopping was prohibited due to an event (DJ). We did stop at Little Havana Visitor's Center - NO EL BANO! It is located at SW 16 AVE and 8th ST. Some guy on the bus peed in a bottle and chucked it out. Riley's next promise was that we were going to the Seaside Bay pier to catch a boat tour that runs 90 minutes. Nope, we stopped for Mojitos. Riley kept trying to sell us on the mojitos made by a DJ / bartender. We ordered food and luckily, there was a restroom. We waited over 40 mins for a pizza, only to find that it was the wrong pizza ordered! I demanded a refund but they said they would make it right. Riley said we weren't going anywhere. Oh yeah, he said another bus would be picking us up to take us to the boat tour. Sketchy. Again, he pushed the mojitos. Well, they wrapped that frozen pizza fast. and got it cooked. We got onto the same bus, same driver and there were now more people on the bus! Where did these people come from? So after waiting for the bridge to come back down, and after sitting in traffic, we made it down to Seaside Bay. Save yourself some time and just Uber down to Seaside Bay. There are shops and restaurants. It appears that there are available boat tours. We left the decrepit bus for a decrepit boat! There were alot of people already waiting for this boat tour so naturally, all the seats were taken by the time we got on. Another low budget experience. There was no toilet paper or paper towels in the restrooms, this appears to be the issue throughout Miami. Miami isn't an ADA friendly city. The tour's website says 100% ADA accessible. BS! The ramp doesn't even work to allow someone in a wheelchair to get on. People will barely give up the seniors/handicapped two seats at the front of the bus. This boat had a horrible ramp getting on. Forget getting anyone in a wheelchair onto the boat operated by Bayside Breeze, I'm not sure because I didn't take photos of their two boats. The websites show beautiful boats but they were ugly. Again, don't go by the photos on the miami double decker bus tour sites, those red busses aren't theirs. After the bi-lingual tour of D-list actors' homes, we get back to land. At this time I am dreading the bus tour because I don't know if we are headed back to Little Havana or not. If you take this bus and get off, good luck, you are on your own. Riley is high as a kite and so don't bother him with anything. We got back to the start okay. Why we tipped Riley I don't know.

    Had a great time here. Note that there is almost no air conditioning, it's mostly a fan, and it's pretty warm inside the bus. They got the upper floor where you get to watch the city and roads without being under a glass (remember to dodge the trees, or even traffic lights) great thing that they took us to a boat and the tour guide was hilarious! His name was God, (obviously not,) he didn't know any English so he placed his phone to the microphone and played translation speech, with some funny mistakes along with the notification noises. And the second tour guide, didn't got his name, was also very helpful and explained everything going on in our tour. We stopped at Wynwood Walls on our first stop for 10 minutes, then stopped at Little Havana for 40 minutes, then brought us to Bayside Marketplace and boarded a ferry to explore the islands right around Miami. Thankfully our tour guide was helpful and it was easy to follow them. We finally went back to 305 Lincoln Road after that, along with multiple stops around Washington Avenue. Overall, this was a great tour agency, however my suggestion would be improving the air conditioning inside the bus in the hot days of Miami Beach.

    chloe

    Originally buying tickets, our salesman was great and had us excited however once on the actual double decker it was typical tourist shops 1. A souvenir shop 2. Cigar shop 3. Mojito bar which was all fine and typical tourist attractions but then they proceed to give us a half hour lunch break before the boat tour where they left us for over an hour. A small shuttle that only carried a fourth of the group came and then left everyone else waiting for even longer. Called in to ask about what was going on and was met with AWFUL costumer service. Do not recommend please go take your vacation elsewhere it is more worth it to just walk around and organically explore Miami. (Also refused a partial refund in a very rude manner!)

    William R.

    I've attached a picture to save you the time and money with this company (there is only one because that was all that was worth taking). Had an amazing site seeing tour in the morning with another company, seeing the sites Miami had to offer from a double decker bus and a boat. Then it all went down hill from there! First off, the bus to the Everglades was an hour late. We called and they notified us there was only one bus operating and it would be there shortly. Once we got on the bus, it was packed.... When I say packed, I mean there were people standing and sitting on the stairs. I guess safety is not considered with this company. When individuals told the driver there were no more seats, he politely stated, "you either stand or you can get off the bus." I was lucky enough to get a seat on the top section of the bus. Lucky is a word I will use loosely, since there was no A/C and we had over an hour drive to the Everglades. When we arrived a family explained the A/C was not working on the bus to the driver, who again politely replied, "There was too many people on the bus and the A/C could not keep up. But it works!" YOU HAVE GOT TO BE KIDDING ME! Now to the tour... Not sure if it was because we were already an hour late but the tour was; how do I say this nicely... GARBAGE! We left the dock into the Everglades, went about 15-20 minutes out, saw a gator and then pretty much turned around and went back to the dock. There was an exhibit advertised but we decided to go with our comfort and safety and get in line immediately for the bus so that we were guaranteed a seat. When we made it back to Miami Beach in stead of an apology for the discomfort of the ride we were told by the bus driver, "I do not make a salary and my only wages are based on tips, so please tip well." Our day would have been amazing if we just never got on the bus to the Everglades. This company needs a lot of work on their processes and customer service.

    Our view while waiting on the bus to leave. Don't worry it has a bathroom on it with no toilet paper or sanitizer.
    Jennifer R.

    Let me start this with I wanted to give the benefit of the doubt and ignore the bad reviews But this time shame on me. Completely unimpressed with the airboat tour we booked through this company. We did not get to walk around and see the exhibits. We did not get to see an alligator show. We did not get a photo with an alligator. We did get to go on the airboat We did get to stop and pick up another group which was not advertised on the itinerary. We did get to get on the bus early and wait 40 min to leave the park for timing. We also got to go to a strip mall to pick up more people before heading back. So all in all. We paid to drive in traffic and ride in the rain. I also found out from our driver during the drive out to the Everglades that Cheesecake Factory is really great. And that there are a bunch of cities other than Miami Beach in Florida and he named them off.

    Joy B.

    What an incredible value! We spent the whole day with these folks, touring Miami atop the double-decker bus, exploring Calle Ocho in Little Havana, sampling coffees, drinking mojitos and enjoying hilarious commentary in both English and Spanish. After lunch, we all boarded a tour boat to enjoy a cruise around Biscayne Bay and a peek at the amazing homes of the rich and famous. Then off to the Everglades to skim fast and low across the water and through the grass. The tour was crowned with a visit to an alligator rescue reserve then a quick snack at a huge outdoor biker bar where we sampled fried alligator! (It was pretty darn good!) All this for only $60 a person! We honestly spent more in tips! Everyone working this tour was fantastic and well worth our cash!

    View from the top deck

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    4 years ago

    Don't waste your money, the bus was infested with roaches. They cut of out the trip to Coral Gables. It was a terrible experience.

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    She so sweet and we had an amazing day. She showed us around. We even drove all the way down to…read moreMiami city spent extra time took his locations that she doesn't normally go. It was well worth the money.

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    I booked a food tour with Bobbie's Bike Hike and unfortunately had a disappointing experience. I…read morearrived well ahead of time, but after waiting 45 minutes after our start time the guide never showed up at the meeting point. I eventually had to leave. I was told a marathon was impacting traffic, but as a traveler who planned ahead and arrived on time, this is something the company should have anticipated and communicated more clearly. I also spent about $80 in Uber fees just getting to the meeting location, which added to the frustration. To their credit, the guide later connected me with the first food stop and arranged for tacos and issued a full refund, which I appreciated. However, the bigger disappointment was the lost opportunity--I could have booked a drag show or another tour during that time instead of waiting. Customer service tried to make things right after the fact, but better planning, proactive communication, and respect for guests' time would have made a big difference.

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    Miami Culinary Tours - cigar shop

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    My mother and I had such a wonderful time in Miami Little Havana food and culture tour! We tasted…read moreempanadas, Cuban coffee, Cuban sandwiches, Cuba mojitos, sugarcane juice, guava pastries, and churros. We even stopped by a cigar store and learned all about cigar making while watching a woman roll cigars. We stopped and learned about Cuba, antiques cars, the various murals, famous Cubans in history and so much more. It was an informative tour in such a fun way! The time went by so quickly and it wouldn't have been the same experience without Mariela as our guide. She is so passionate and knowledgeable. Her energy was so upbeat. I think this a great tour for visitors who want to learn about a culture that shapes Miami as well as locals who want to learn about a neighborhood they may not know the ins and outs of. Mariels brought Cuba to us and we can't thank her enough! We highly recommend this tour!

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    Miami Tours - Finally leaving after being stranded over an hour

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    Miami Double Decker - tours - Updated May 2026

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