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    Miami Tours

    1.7 (203 reviews)
    Closed 8:00 am - 11:00 pm

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    What I paid for
    Nola M.

    The driver has lived here 3 months and speaks no English. Shared it took him 7 years to get through the border. Dude who has scant knowledge of the area talked way too much. Then used an English translation app for all of us to listen to him. OMG. The English translation missed about 20% of what was said. When he wasn't pontificating about local celebrities he was talking on his phone. Additionally, he talked with his hands! One hand held his phone to his ear while the other gestured in the air. Neither hand held onto the steering wheel. Make it stop. His driving was scary in that he made unsafe lane changes and honked at vehicles that didn't go fast enough, were where he wanted to be, or, ???? To add insult to injury, despite having paid for this trip in advance, they wanted even more $. I was charged a $2 administrative fee when I checked in. I am so shocked to the degree the driver connived for tips. He stated he was paid quite poorly as a driver. All those thick gold chains on his wrists. I DO NOT RECOMMEND

    Van for transportation not even a bus.
    Ana Carolina E.

    BUYER BEWARE. Bus was a no show for 3 hours! When you only have one or two days in Miami is a blow. Bey never gave updates and they only give you a voucher not a refund even if they don't show. At the end not even a bus arrived they put everybody in a small van... like a clown car. We got information for the trip in our hotel and I will let them know to remove this company from their recommendation.

    Pic shows people who have been lined up outside for over an hour!

    DO NOT USE! We booked a tour for 1pm and it was more than an HOUR late. They didn't have enough seating inside and had people waiting outside in the sun for in 80 DEGREE WEATHER. And they refused to provide us refunds or discounts, had no bathrooms, and charged us for water despite their terrible logistics and planning issues. All the while we saw city buses, trolleys, and other double decker bus tours pass by multiple times while they made excuses. Such a terrible experience!

    Long line of people waiting forever with us

    Do not waste your precious time and money. Utterly thoroughly disorganized business. We booked a tour and stood in front of their store for 1 hour and 45 minutes waiting for a bus that never showed up. When asked when it will arrive, they said there was traffic and so it was running late. There were way too many people all standing in a line. They don't do refunds instead give you an open ticket (what use is that for me? I don't live in Miami!). I saw one family dragged a cop in to the store and complained that the operator "stole" their money and the store's defense was a "notice" taped at their desk that they do not issue money refunds. Do not waste your money!!

    Florence V.

    A 5 hour Miami city and boat tour for $30 isn't a bad deal, but of course there has to be a catch, right? We decided on this tour because we were wasting time between getting off of our cruise and our flight home. April was super nice and accomodating on the phone. She explained that they only take cash and that if you don't have cash, there's an ATM in their office, which has only a $0.99 fee. They will also store tour luggage for $5/piece while you are on the tour. Well, you start on a city tour on a double decker bus where they drive you around to see South Beach and to Little Havanna. The bus ride was maybe 15 minutes max and was bare minimum history before continuing to Little Havanna. Once in Little Havanna, we walked to a cigar store, coffee shop, mojito bar, and clothing store. There's the catch...it's a shopping tour, which is fine and all considering the price of the tour, but there is a fair amount of walking and it isn't really conducive to those who have mobility issues. It really wasn't conducive to those who are healthy either because the tour guide would just leave places to continue to the next without ensuring he had everyone in our group. I feel like I had to round up people to prevent losing anyone. The shopping establishments we were brought to were not equipped to have a group of people all at once inside except for the mojito bar, so you're just crammed in and bump into everything and everyone. The mojitos cost $12.50/ea. They were decent but not exactly worth $12.50 as the rum tasted cheap. When we were able to board the bus again, it was waiting for us in the shade parked in front of a house. Well, the driver thought that through. There was a dog in the front yard of the house and she barked once since there was a crowd of people in front of HER house. The tour guide jumped at her to scare her. That was the point at which I was completely done and disgusted with the tour. When we got to the marina, the guide walked us to a restaurant for lunch prior to getting on the boat. He gave us our tickets and generic directions as to where to go and that was it. We were told where to pickup the bus after our boat. We had to ask marina personnel where to get on the boat because the directions were so poor. We were told go down either of these sides and look for a green umbrella. BTW, once you come down from the 2nd floor, go to the far left and look for the Bayride boat. The boat tour was just of the Port of Miami to look at mansions. Not really my thing but it was part of the tour so whatever. There was this one mansion that actually had a 10'x15' banner that read "This was never Shakira's house." That was probably the best part of the tour! To catch the bus back to where you started, you have to watch for the double decker bus, which is bright red and not to be confused with the other double decker bus company, and go to it because it just stops where it can find a spot. When our return bus arrived, people unloaded and we had to wait another 5 minutes while our tour guide and another employee counted cash. This couldn't have been done at another time?? The ladies in the office are nice and explain everything but the tour guide was worthless and it was quite clear he didn't care about people because he never once made sure he had everyone before continuing on and him lunging at the dog was absolutely disgusting. If you want to waste time, take this tour but don't expect much.

    M J.

    The bus was very dirty and full of cobwebs on the lower level. The driver was nice. We were told it's 3 hours there and 3 hours back. Nope!! It's 4 hours both ways. AND the tour was $69 each and she charge us $50 each but on their website it's $39. I did check the address on my receipt and the store I got it and the website. That's just bad business. We won't recommend this place!!!

    The only identification we had for our bus ticket.
    Christina P.

    TL;DR: don't do it!! It is not an enjoyable experience or a good value, and despite being a BUS tour (not walking tour) they do not make reasonable accommodations for passengers with poor mobility. If I could give zero stars or -100 stars I would. We booked this tour through our hotel concierge after confirming through them and a phone call to the tour company that one of our guests is disabled and has limited mobility, unable to walk far distances, would be able to participate in this tour. We overpaid compared to what would be on the advertised Internet price. The entire tour was like you were on a vacation from hell with your 40-member family. Hectic instructions were poorly communicated. We were on multiple vehicles. When they indicated that "lunch" would be at the 3rd stop which turned out to be a private marina. Thank goodness I had run across the street to grab a Cuban snack for my family members. The "lunch" stop was nothing but a two food cart/trucks. The $12 Mojitos were tasty and the live salsa music was nice but I didn't need the bus tour to experience it. Even in this instance, our family member had to walk farther than was originally explained and despite them saying they were going to pick us up "in front" of the salsa bar They greeted us there and then marched us to the bus. When we finally got to the boat tour portion at pier 5, they told us they would pick us up at the location where they dropped us off, and they would be coming by every hour on the hour. I specifically asked, "right here?" And was told yes. After the boat tour, we returned to where they dropped us off 15 minutes before the top of the hour. No one arrived. Other guests took Ubers home. We continued to wait thinking maybe at the 30 minute mark they would arrive... Still no one came, but the rain started to sprinkle. I called the hotel who reached out to the bus tour company who said that they would be there at 4 o'clock. Around 4 o'clock a gentleman came by in the red shirt and he explained that the bus was on the other side of the shopping mall plaza. I explained that we were told we would be picked up where we were dropped off and that's where we were standing. I explained we had a disabled guest who cannot walk that far. The man kept insisting that we have to walk to them. I walked over there. I found the bus, the bus was closed. There weren't any passengers on the bus the driver was nowhere to be found. As it turns out, that's because he was the one that we had been talking to at the other location! When I met him again, I asked him if he would please drive around and pick up our disabled guest and he repeatedly told me no. I cannot understand why he could not come around to where he had previously dropped us off to pick up our family member. It seems a very reasonable accommodation for a disabled person, as the bus had obviously previously been able to get there when it dropped us off... We wound up having to pay an additional $30 to take a yellow cab back to our hotel. Overall, you'd be far better off to take an Uber or to drive your own vehicle/walk if you have no problem with mobility. Otherwise it seems like a racket if you ask me! It also makes sense why they would be cash only. No opportunity to dispute your charge! And to further make it clear that this place is a scam I have called multiple times yesterday and today trying to speak to someone about an explanation and /or refund and no managers are available. I've left messages and no one is calling me back "Anthony," if you see this, there's a message with my phone number waiting for you! UPDATE: while I was preparing to post this Andrea called. She insisted that she had said that the pick up would be between 430 and five to our front desk when the called. That was not communicated to us and, frankly, I don't think that it's relevant. Speaking over me, she keeps asserting that pick ups are dependent upon traffic and I would see that on the map and I was trying to explain to her that we were never given a map. I was trying to explain to her that I came eye to eye with her driver, and he refused to accommodate our disabled passenger by coming around to pick him up at the spot where they dropped us off, which is what had been initially communicated. She hung up on me. Updated update: Andrea didn't answer my attempt to call her back. I tried calling the mainline back and explained I had been talking to Andrea and got hung up on. Again, I got put on hold until I got hung up on again. I called the main number back just in case it had been an accident that I got disconnected and when I explained that I was holding for someone I got hung up on again. I think I've lost that money. I think that this company is a scam. Updated updated update: heard back from Anthony and had an opportunity to explain what happened. We'll see what happens next...

    These brochures in the lobby also falsely advertise the destinations.
    Christopher R.

    Do not waste your time or money on this tour. It is a fraudulently advertised waste of time. https://miamisightseeingtours.com/ You Will Not visit the four neighborhoods listed on their website or lobby brochure (first pic). In fact I found the Wynwood stop (not advertised) to be completely useless. The little Havana stop was dominated by being paraded through tourist gift and cigar (spend your money here...) shops. They will charge you $39 if you have not visited their website to see the real price of $19. That said the $19 we paid was still no value. I assume the other stops were cut to save on fuel. I understand that fuel is very expensive nowadays, but you cant do this to people. I do not enjoy giving negative reviews but consider this one a public service. Note: We mentioned all this to the staff. and they gave us a complaint form :0

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    Miami Tours Reviews in Other Languages

    Ask the Community - Miami Tours

    Review Highlights - Miami Tours

    ! We then got on the Open Top Doube Decker bus as we explored Miami Beach making a stop in Little Havana

    Mentioned in 28 reviews

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    Jay, our tour guide was delightful! We enjoyed our tour of Little Havana, South Beach and more. The…read moreinformation was great and we got to see amazing wall artwork. He gave us great advice for other places to see. This was a great way to learn about Miami.

    What should have been a fun day playing tourist in our own city turned into a perfect example of…read morewhy visitors leave Miami frustrated. We showed up at 9:10 AM, exactly as instructed, only to be told our booking had been moved to 11:30 AM without any notice whatsoever. No email. No call. Nothing. Just "oh yeah, it was changed." From there, it was 30 minutes of standing around, being sent back and forth between employees who clearly had no idea what was going on. Eventually, we were told we'd receive a refund and a free boat tour as compensation for the inconvenience. Sounds reasonable, right? Except when they went to process it, they tried to charge the boat tour tickets against the refund credit -- essentially undoing the compensation they just promised. If we hadn't been paying attention, we would have been charged anyway. Luckily, we caught it, demanded clarity, and only then did they issue a full refund and actually give us the boat tour tickets for free like they said they would in the first place. The boat tour itself (celebrity homes) was fine -- nothing special -- but that's not the point. We're locals who intentionally tried to spend the day as tourists, and this experience made it painfully clear how miserable this must be for out-of-towners who don't know better. Disorganized, misleading, and careless with customers' time and money. Miami deserves better than operations like this -- and tourists definitely do.

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    If you want to get around Miami and save money on ride shares and taxis this is the way to go…read more With that being said only book this if you have most of the day to devote to the experience. Traffic in Miami can be busy and something a few miles away could take 20 minutes to travel to so choose your stops wisely. We started the trip at the bayside shopping area. The salesman explained each stop so we had a plan before getting on the bus. The buses were packed and we had to sit downstairs with no air conditioning to go to the first stop. Luckily it only took about 10 minutes. We got off by the beach and enjoyed walking along the boardwalk then spending a half hour on the beach before finishing our walk to the second stop. They say the buses come every 30 minutes and we always seemed to wait 15 or 20 minutes before the bus came. Stops were easy to find with little red signs. We then took the bus to little Havana and enjoyed lunch there. It was fun to drive by the other locations but with the timing we did not have enough time to get off and explore to be in the right area around lunch. They give you headsets that let you listen to facts and information about Miami. Overall the experience is what you make it.

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