Do not buy from here! The owner is a reckless driver who is constantly taking stop signs, driving…read morepeople off the road and driving aggressively. The tours are a not worth it. All they want is your money and the owner is a narcissistic short rude guy who steals your money.

TLDR tips: The tour will be longer than you expect…read moreThey will upsell you on everything (do not buy VIP, book online) Expect to pay in cash before the tour Expect to be harassed for tips BE PUNCTUAL or be left behind This is NOT an ACCESSIBLE tour option Your tour depends completely upon your tour guide - no consistency We booked online last night for just the Miami city tour this morning - it was supposed to be $29 and to pay by card. I'm so glad we booked online because it seems like if you book in person they upsell you like crazy. I saw people with "VIP" stickers - VIP means nothing. At best dishonest and at worst, predatory. Once you book they tell you that you'll need to pay in person a half hour before your trip, which for us was 8:30. Once we paid, we were on the bus and moving AT 9 am, so make sure you are punctual. When we arrived to pay 8:30 am, the people at the counter were annoyed that we were there (we must have interrupted their social hour) and told us at their systems were down so we HAD to pay by cash. Ok, sure. It ended up being $65 instead of $58. Keep in mind that every driver and tour guide you have with this company will be aggressively nudging you for tips. The bus seats are very dirty and the stairs are narrow as heck. I saw this tour was advertised as completely accessible. This is not true. If you are a wheelchair user, do not book this tour. The ride wasn't very educational (you can learn more by Wikipedia), but it would have cost us more in car rental or Ubers to explore the city ourselves, so it gains one star for that. The tour guide was also pausing his "tour" to yell at every single person who looked to be a tourist that we were on a tour and they should join us. We were told this tour would be 2.5 hours with an hour lunch break. We were at the office at 8:30 to check in like they requested, and didn't get back to our starting point until 1:30 pm. The only way we could've gotten back earlier would've been to ditch the bus and get an uber or Lyft. At about 11 am, the driver and tour guide dropped us at a glorified bus station (fake turf, 2 toilets, 2 food trucks, a bar, and cornhole) for over an hour, after promising we'd be gone in a half hour and vaguely threatening us to be on time. We did not leave that bus station until 12:30. I called the main office twice to check where our bus was and if they were even still coming to pick us up. An hour and a half wait is insane especially when you expect a half hour. We also did not purchase a boat tour (thank god) so we had to wait on the bus as they tried to get more customers and stopped at every bus stop between the Marina and their office on Lincoln. We didn't get off the bus from 12:30-1:30, and were vaguely laughed at when we asked the ETA. IDK, we had some good points of this tour, but we were not expecting for a FIVE HOUR expedition where they tried to upsell us at every turn, and then treated us like nothing when we didn't pay more or didn't have extra cash to tip since we didn't know we had to pay in cash for the tickets. We lucked out by booking the 9 am otherwise our entire day would've been wasted by being held hostage by this tour company. We were lucky to have the rest of the day after we were finally dropped off at 1:30.

We took the two hour bus tour. Gave a great and positive overview and feel for Miami, especially…read morethe design district and Wynwood areas. He gave a lot of context on Miami Beach as we drove through there as well that we didn't realize despite staying there. We stopped at a great Cuban sandwich shop (wish I was hungrier when we stopped to try more). Wonderful customer service, they went above and beyond. I made a mistake on a last minute reservation. They went waaay out of their way to accommodate us so we could take a tour, despite the mistake being 100% mine.

This is a most do if you are in Miami, great staff. They are knowledgeable, polite and…read moreaccommodating.

What should have been a fun day playing tourist in our own city turned into a perfect example of…read morewhy visitors leave Miami frustrated. We showed up at 9:10 AM, exactly as instructed, only to be told our booking had been moved to 11:30 AM without any notice whatsoever. No email. No call. Nothing. Just "oh yeah, it was changed." From there, it was 30 minutes of standing around, being sent back and forth between employees who clearly had no idea what was going on. Eventually, we were told we'd receive a refund and a free boat tour as compensation for the inconvenience. Sounds reasonable, right? Except when they went to process it, they tried to charge the boat tour tickets against the refund credit -- essentially undoing the compensation they just promised. If we hadn't been paying attention, we would have been charged anyway. Luckily, we caught it, demanded clarity, and only then did they issue a full refund and actually give us the boat tour tickets for free like they said they would in the first place. The boat tour itself (celebrity homes) was fine -- nothing special -- but that's not the point. We're locals who intentionally tried to spend the day as tourists, and this experience made it painfully clear how miserable this must be for out-of-towners who don't know better. Disorganized, misleading, and careless with customers' time and money. Miami deserves better than operations like this -- and tourists definitely do.

This is by far the best way to tour Miami! We did another…read moretour, but wasn't pleased so we booked this one for another day. We thoroughly enjoyed this one, especially with Will, the narrator of the tour. He gave grear info, made some really good stops and took us to a bakery where we enjoyed some really good Cuban coffee and got some treats that were actually priced reasonably. He also took us to take some pictures of the skyline, which was beautiful. Will was exceptionally funny, friendly and knowledgeable the entire ride. He really made the tour worth it. The bus is air conditioned, which was huge for us because we had already been on that other scorching bus the day before with no guided tour. My husband loves the information with the tour because he loves to learn about the history. I would recommend this tour to everyone!!!

Worst bus tour and service and bullshit this business. There customer service sucks and does not…read moreshow ip on time. This place should be shutdown by the business bureau and license revoke. 0 star or -10 is my rating

Driver and assistant were very nice polite and friendly. They didn't just talk about the places and…read moreareas but gave us tips to make a more pleasant trip experience They were no kidding when they said will take us to enjoy the best mojitos The Mojitos were Super Duper.

Fun way to see the area! Our captain, Peter and tour guide(forgot her name) made the excursion…read moreenjoyable! Definitely recommend to anyone

Duck tours is a really cool place where you can jump on a moving vehicle and take a short…read moresightseeing trip that ends up in the water without you ever leaving the "ship". Pro Tip: I suggest going to Groupon and getting the Groupon either the city pass or the stand alone tour to save some money. Parking is nearby no cost.

If you want to get around Miami and save money on ride shares and taxis this is the way to go…read more With that being said only book this if you have most of the day to devote to the experience. Traffic in Miami can be busy and something a few miles away could take 20 minutes to travel to so choose your stops wisely. We started the trip at the bayside shopping area. The salesman explained each stop so we had a plan before getting on the bus. The buses were packed and we had to sit downstairs with no air conditioning to go to the first stop. Luckily it only took about 10 minutes. We got off by the beach and enjoyed walking along the boardwalk then spending a half hour on the beach before finishing our walk to the second stop. They say the buses come every 30 minutes and we always seemed to wait 15 or 20 minutes before the bus came. Stops were easy to find with little red signs. We then took the bus to little Havana and enjoyed lunch there. It was fun to drive by the other locations but with the timing we did not have enough time to get off and explore to be in the right area around lunch. They give you headsets that let you listen to facts and information about Miami. Overall the experience is what you make it.

August 12,2026. Miami bus tour…read more Vis broke down I. The side of the road on a hot summer day. Replacement did not come in a timely manner. To avoid heatstroke I took ride share back to my hotel. Still waiting for a refund. Help.

I called this company three times and left detailed messages. I have never received a phone call…read moreback despite what their outgoing message promises. If they're that bad pre-voyage Customer Service, I can only imagine how terrible this services on the ride itself! I guess some other pirate abducted them and they're unable to conduct business in a professional manner!

My brother was in town visiting so I took to Yelp and Groupon and found this duck tour. At first we…read moredecided to visit the barber shop that the tour people were selling tickets out of; we found this by using the address provided on the their website. We went with the cheaper deal on Groupon. The duck boat was parked in front of a park. We got there early so there was no line. The boat was really clean and new looking. There was the captain and the narrator, both were dressed like pirates since the theme of this boat was a pirate ship. They were both friendly and informative; the narrator did a great job with hosting and telling jokes; keeping us awake. They drove us around town and pointed out different buildings and landmarks. The coolest part was when we drove from land into water! It made a big splash but we didn't get wet. We cruised by mansions and other boats. They did a great job with the tour and I'd definitely recommend it. Bring tip money.

Lewis was a great tour guide. He went over and above to make sure we had an enjoyable day. Highly…read morerecommend!

Bus was extremely uncomfortable, many seats broken so we had the people in front of us virtually…read moresitting in our laps! The aircon was not working and there was no WiFi as advertised. Drop off at hotel was not at the hotel but almost 2 blocks away and instruction was to go left when we actually had to go right. Being strangers we could easily have got lost. Finally, it was asserted that we had only booked one way, but voucher I had clearly stated we had booked the return trip. However as I was threatened with cancellation I paid the additional $20.

From the check in to the tour everything has gone absolutely perfect. I'm from out of town and…read moregoing on the 3 for 1 tour. First part of the tour is the Everglades. I checked in at 8:35am at the main office on 305 lincoln rd and the van picked me up around 9 am. The drive there is smooth and relaxing. The Everglades is a something you must see especially if you're from out of town. Then the city plus boat tour really is the icing on the cake. Would recommend 5 stars.

I had been on this bus tour in 2024 and the overall experience was excellent ! The tour had taken…read moreus through Miami where the expensive brand stores were that the rich and famous shop at ,and to little Havana, and to the graffiti arts area. The tour guide walked us through little Havana and gave us the history behind little Havana . Well this tour bus guide was no comparison! You couldn't hear the bus driver on the speakers outside or inside ,the sound was muffled, the air conditioning didn't work inside and the windows that were unlatched to let air in would bang and slap against the side of the bus when the driver made a turn ! Our driver let us out in little Havana without giving us a history tour , and said he would pick us up in about 35 minutes at the corner. The stop at Graffiti arts area we didn't get the history on how the graffiti artist came from all over to create such amazing art work and we didn't get off the bus to take pictures. I had highly recommended this bus tour to my neighbors who were on vacation with me and we were all disappointed! I expressed my disappointment to the bus driver , and he said the route had changed and that they were short on staff to have an extra person to guide us around and give us a history lesson. If Miami bus tours is cutting corners on the tour, then cut the pricing ! I strongly would not recommend taking this bus tour !

Must book! I think the other two reviews do not do this justice. We were in Miami for a work…read moreconference and contacted Banana Joe and got quick responses. We were picked up at our hotel by our guide Hagn who gave us so much wealth of knowledge about Miami. That in and of itself was worth the money. Plus we got taken to the Everglades Holiday Park and got history on that. We got to watch The Gator Boys Show which was hilarious and also informative. At the end we got to take a picture with a baby gator and Hagn even stopped at the Miami sign to take pictures of us. Hagn was amazing and this tour is welcoming and so informative it made our Miami experience even better. This is also a good tour for German/international tourists! Please consider this review when booking with Banana Joes

Do not book. They advertise multiple pick up sites then change them at the last minute. We had to…read moremiss our tour because we could not get to the new pick up place they told us to go to 20 minutes before we were to be picked up. I did not heed the many other reviews that complained of this same problem!