If you are looking for a quality ride at good prices, with great service, this is your place…read more Financing was easy, and Chase made the whole process smooth and seamless. Give Chase at Used Car Factory a call, or visit their website. You'll be happy you did!

Had submitted an application online for a cute Buick and they where SO quick to respond. The…read moreprocess was super easy with submitting paperwork and they where all so nice. Me & my boyfriend had been looking at cars for weeks and spent weeks looking up & googling car lots that worked with all credit scores and I must say all the good reviews about this place is so accurate. Any detail you need to know, they go over. They explain the entire process, work super hard to get you the best options and pricing that you're looking for. Walked in & left driving a car in maybe an hour or a little longer. Would highly recommend this place to anyone & I totally love my car. The options they have are all nice, you can tell they care about the quality that they sale. Me & Chase had conversations about a few different things while dealing with insurance and he is super nice and friendly and wants to make sure he gets you what you're looking for.

Horrible experience.. Went to drop off a car for an appointment to do a diagnostics test.. I was…read moretold I would have to drop off and it could take 2 weeks, mind I had an appointment.. They are very unorganized.. I was also denied to look at a vehicle I was inquiring about, Basically was told if I wasn't purchasing it, i couldn't look at it. I found that odd and unprofessional.. They don't care about customers.. This place is a marked up joke ! I took my business elsewheres. I DO NOT RECOMMEND THIS PLACE !

I arrived at Don's at 8am for an oil change (I got 4 years free maintenance with the trade in of my…read morecar). When I got there, the guy that's usually at the Broussard location threatening to kill his baby momma was there talking about how he's going to have a prostate exam for insurance reasons. It took them two hours to change my oil and then proceeded to tell me they stripped a wheel bolt/lug and I would have to pay $160 for them the damage they created. At this point I'll pay more for someone else to fix their damage and then I won't be late for work anymore.

I was in the neighborhood of getting pre owned car. I have heard reviews on working with Kaisha…read moreMenard, and let me tell you she did not disappoint. She was amazing , she knows the inventory and makes you feel like you have been knowing her for years. Kaisha is the best at what she does and takes time to get to know you to better understand what you are looking for. Get with her.

I've purchased two vehicles from Max, Auto, Sales. Both were excellent vehicles. They had been…read morecompletely gone through thoroughly and I have not had one problem with either vehicle ever and they treated me extremely well before buying the vehicle as well as after buying the vehicle. I can't say enough good things about it. I recommend anyone that needs a good used vehicle to go and see Gilbert at Max, Auto, Sales.

My vehicles were completely refurbished for safety and longevity. The staff has integrity and has…read morehelped me stay on the road for several years now. I count on my cars for work. Awesome folks.

This has been the most pleasant group I've come across. Service was A+ especially driving from…read moreKaty Tx to the Lafayette location. Kyle Credeur was extremely helpful, friendly, and well-mannered totally appreciate his service and will definitely be purchasing from him in the future. I'd like to give a big thank you to Seth Lacombe for all his work and for making sure everything was ready and prepared when we arrive. God bless the entire team.

Al Ledet was a pleasure to deal with and his experience was evident. And the quickest sale I've…read moredone.

BUYER BEWARE! TERRIBLE ORGANIZATION! I am in California. Smooth talker using phrases like…read more"brother..." and such! Bought full priced 2016 Land Rover from their manager. Paid 100% of what they asked plus license, registration, and everything else they piled on top including transport fee to get it to California. Then before they actually shipped the car, they contact me to require me to pay another $1,500+ since they supposed did had miscalculated what the actual total fees for CA was added up to. I asked them whether "this 2nd time there are 100% sure they have captured all the fees necessary to properly ship and register the car and they confirmed 100% as such" So, once again I paid 100% of what they said was due for CA registration. Once the car delivered to me, I found out that they hadn't produced the registration at all. They had shortchanged CA the fees so the car couldn't be registered until I ended up having to pay the $1,500+ again myself, mind you, it took 3-4 months to finally get the title and everything finally squared away with...during which time, because of their incompetence and lack of care, I ended up having to pay CA penalties and fines on top of all that. After the fact I approached them to reimburse me but at no success! To add insult to injury, when I approached them politely and all, they simply told me to call later "tomorrow" and then again "why don't you call us next week...we are on vacation"...followed by "the person you need is out of office for the entire week"...followed by "higher management need to decide if they feel like reimbursing you"...more and more run around followed by simply hanging up on me. Their individuals I dealt with included Ronnie, both Nikki in documentation/processing and the other Nikki, and their owner/manager. I do NOT recommend trusting them.

From the owner: Don's Automotive Group's desire for success started over 20 years ago, from very humble beginnings…read more Don's Automotive Group employs over 150 employees and offers four convenient retail locations in Louisiana. Don's Automotive Group ranks in the top 50 of independent dealers in the United States. Built on word-of-mouth advertising, over 60% of our sales result from repeat and referral customers. To assure you, the customer, that the safety and security of your family is top priority, we honor every sale with a Don's Automotive Group certified 172 point inspection prior to selling the vehicle to you. Customer satisfaction is our number one goal. We contact every customer after the sale to ensure vehicle reliability, consumer satisfaction and a pleasurable overall buying experience. Transparency is the key to our business. We disclose ALL vehicle information including the Car Fax, service history and all repairs performed to vehicles. We take pride in our vehicles and invest on average $2,900.00 before it is considered Don's Automotive Group certified and ownership ready. View our entire inventory online. With over 600 vehicles in inventory worth over ten million dollars, we offer one of the largest inventories of pre-owned vehicles in the United States. Looking for that one of kind vehicle? Our professional purchasing network includes over fifteen buyers in several markets making it easy to find the vehicle of your dreams.