If you are looking for a quality ride at good prices, with great service, this is your place…read more Financing was easy, and Chase made the whole process smooth and seamless. Give Chase at Used Car Factory a call, or visit their website. You'll be happy you did!

Had submitted an application online for a cute Buick and they where SO quick to respond. The…read moreprocess was super easy with submitting paperwork and they where all so nice. Me & my boyfriend had been looking at cars for weeks and spent weeks looking up & googling car lots that worked with all credit scores and I must say all the good reviews about this place is so accurate. Any detail you need to know, they go over. They explain the entire process, work super hard to get you the best options and pricing that you're looking for. Walked in & left driving a car in maybe an hour or a little longer. Would highly recommend this place to anyone & I totally love my car. The options they have are all nice, you can tell they care about the quality that they sale. Me & Chase had conversations about a few different things while dealing with insurance and he is super nice and friendly and wants to make sure he gets you what you're looking for.

Bought a car here and we could not be happier with it. We came in from out of town for this car…read more When we arrived, the car had just been washed and detailed, and it had a full tank of gas. It was exactly as described or even better. Antoine was patient in answering questions by phone and email before we arrived and once we arrived as well. This is exactly how buying a car ought to work. No games, just honest interaction from one human on this pale blue dot to another human living on the same pale blue dot.

I have purchased several cars from Frank and they have always been solid. If I've ever had an issue…read morehe tells me to take it to Pepboy's as they are fair and honest.

I had a great experience buying a car from this small business. I thought the price was fair, the…read more2011 Camry I bought was very clean and almost a year later, is still running strong! The couple who owns the business were very accommodating as let me put down a deposit while I waited for the insurance check to come in so I could pay the balance. They even followed me to the rental company so I could return my rental and drive away in my new car. I would definitely buy another car from here.

Had an unpleasant ending to dealing with this company recently. I was working with one of their…read moreemployees via email and text concerning a car I found on their website (I live a few hours away). It seemed like a reasonable deal so I had the salesman, Ricky, start the loan paperwork so we could move forward. He emails me Saturday afternoon saying it was approve and done, so I respond after 4 pm saying great let's get it done I'll be in tonight. He responds saying he is done for the weekend and will resume Monday. I understand, that life. Over the weekend, I find a nicer car with fewer owners I like more. Ricky messages me asking when I was coming to buy his and I respond that I found something else I like better (I mean, that's the point of buying a car, to find something you like, right? (this is a 40k sports car). Ricky proceeds to message me an ugly response that was completely unprofessional. I would never do business with this place again. Not only did they pass up on a sale by not staying late to allow me to sign the paperwork, but I was insulted by the owner when I found something better which is their fault for not closing a deal when they had one. Unprofessional, lazy and rude.

They are in it just to sell a vehicle, any other questions you have after you drive off the lot…read morethey will not answer you. Customer service sucks and they never get back to you. You are their best friend before you buy and while you're sitting at the desk. Would not recommend.

This has been the most pleasant group I've come across. Service was A+ especially driving from…read moreKaty Tx to the Lafayette location. Kyle Credeur was extremely helpful, friendly, and well-mannered totally appreciate his service and will definitely be purchasing from him in the future. I'd like to give a big thank you to Seth Lacombe for all his work and for making sure everything was ready and prepared when we arrive. God bless the entire team.

Al Ledet was a pleasure to deal with and his experience was evident. And the quickest sale I've…read moredone.