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Dons Automotive Group Headquarters

1.0 (1 review)
Closed • 9:00 am - 3:00 pm

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7 years ago

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Acura of Lafayette

Acura of Lafayette

(8 reviews)

Some people drive high end vehicles for status reasons; that is not me. I'm looking for longevity,…read moredependability, and service after the sale. This is where I fell into disappointment with Acura of Lafayette. I used their services several times. Scheduling was easy. Their waiting area was comfortable. There were some disappointments where they didn't get things quite right, but I continued to give them another chance. The deal breaker was when I came in with a "system" failure that should have been addressed under warranty. When I set up the appointment, it was confirmed that we were still within warranty. Of course, it was a different story after diagnosis. Their opinion was that it was due to damage that I was responsible for. This was not the case. I was driving the car when the warning came on. It was smooth interstate with no extenuating circumstances. I also tried to explain that this was not the only "electronics" related issue. Nothing was resolved as I was not going to pay an exorbitant amount for something that should have been covered under the original warranty which was still in effect due to low mileage. I always heard that you get what you pay for. That is usually true, except in this case for me. My disappointment was enough to motivate me to get another vehicle (different brand, different dealership) that day in hopes that I would have better luck in the future.

Do not use Acura of Lafayette. They are not honest . They lie about repairs and did not even…read moreprovide a loaner car while charging me almost $5000.00. The most unusual aspect is my car is not repaired. Had to add star to complete review . They deserve. -10

Dons Automotive Group Headquarters - autopartssupplies - Updated May 2026

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