Lucy, owner and master stylist at Lulu's Beauty Spa is truly an artist. I'm a senior woman who had…read morelash extensions done at a franchise salon. They were applied well but the look was just "meh" and I let them naturally fall out. I heard of Lucy and decided to give lashes another try. I asked her to first tint my blonde lashes so I would have a good base and also some color on the bottom lashes. After tinting, she began her magic. When she was done, and I looked in a mirror, I was amazed. It was exactly what I was hoping for. She followed my almond shaped eyes with her custom cat eye application. She truly is an artist. She made the lashes and cut them to fit my eyes precisely. I have gotten so many compliments. They look amazing and also natural. I'm hooked. My work zoom calls are elevated to a new level. Lucy also offers many services which I am looking forward to with complete confidence to scheduling. First up will be a facial. I clearly recommend Lucy and Lulu's Beauty Spa with no hesitation or reservation. It's a well decorated and clean space and you'll be very comfortable. Make an appointment, you'll be happy you did and may become addicted to her custom lashes.

I have been going to Lucy since she opened and she has always been so sweet and welcoming. She is…read moreamazing at her craft and she takes great pride in being a small business owner. Before going to Lucy, I got my lashes done by the same person for 7 years. However I decided to give Lucy's new business a try. I was so impressed I have remained a customer ever since. I highly recommend Lulu Beauty Spa for whatever service you wish to pamper yourself with, Lucy as well as the other ladies provide a welcoming environment and outstanding services.

Jolanta is excellent. She is extremely thorough. Her meticulous technique makes every massage a…read moredelightful and relaxing experience. I highly recommend her for Kobido and body wraps.

Ewa knew exactly where my problem areas were and mixed the products & tech appropriately. The spa…read moreis spacious and they host events to educate and appreciate their customers!

Came to Glamrum after seeing a review about Yashira being the eyebrow goddess and confirmed she…read morevery much is. Omg - I did the signature brow lamination and I cannot believe I never did this sooner. As someone who had only ever waxed their eyebrows as skinny as possible in the past, I was so freaked out about my eyebrows being too thick or looking unnatural with lamination. Yashira made them perfect - not too fanned, trimmed perfectly to my liking, and made the entire process so easy and reassuring. TYSM Yashira - I seriously cannot stop staring at the mirror in love!

Lash lift/Tint The…read morelocation here is central and easy to get to. Also, the website was easy and simple for booking an appointment. It was clean, trendy, and I loved my technician! My only recommendation, would be to emphasize on your preferred rod size for your eyelash lifting (I used the small rod size, but I will try the other sizes for future services).

I've been going to Amanda for a little over 8 years now, and I won't go to anyone else. I used to…read morework downtown so it was convenient, but even now living in the South Suburbs, I still make the drive because she's just that good. She's professional, gentle, and makes what could be an uncomfortable service feel completely normal. Beyond that, she's genuinely kind and easy to talk to. Over the years we've shared so many life conversations, and that trust matters. If you're looking for someone consistent and skilled for your waxing needs, especially Brazilians, she's it.

Amanda is literally the best micro blader. I highly recco for anyone! So nice and amazing and very…read moredetail oriented and makes sure you love everything about your brows

First, I'd like to say that I suffer from anxiety, so I try to avoid confrontation and not create…read moreissues. I went to VitalitySpaClub on 2/22 and was serviced by Galina. From the moment I walked in, she was very professional and polite. This was my first ever facial and she was clean, thorough, and attentive. This is a review of how horribly they handle complaints of any kind, even to the point of disrespecting customers. I left her table heavily moisturized and went home. The next day comes, and my skin is very dry, puffy, and sallow. Galina had advised me to moisturize 2-3x a day and avoid my lactic acid, so I did. For the next week, my skin texture was off. My skin felt prickly, raised, and gray-ish. My previous glow was gone, my skin was VERY dry, and my texture was dull. I went back to my routine and my skin hadn't perked up. I felt like I wasted a lot of money, because I wasn't expecting dramatic results but just something positive for my skin. I texted Galina about my thoughts almost a week later on Thursday, 2/27. She advised that she had only done a simple cleansing facial with sensitive products, extractions, and LED light (which does hurt) and she was confused why I contacted her because I was so happy leaving. She then insisted if I have any other concerns, then to call the manager. What I was looking for from her was skincare advice to help restore my skin, but I guess I could call and ask them? So I called the manager, and the entire thing was weird from the beginning. I had never called this place before (I booked with Booksy) but as soon as someone picked up, she immediately asked if I wanted to speak to the manager. So they were expecting my call? That made me feel uncomfortable immediately. I was put on the line with the manager, who bluntly just asked me what the problem really was and if I wanted a refund. I didn't say yes because that's not why I contacted Galina, this wasn't supposed to be a huge thing. I was more disappointed than anything and I figured I could ask a licensed esthetician for skin advice for other products I could buy to help renew my skin. He then promptly told me they only use one skincare product, PCA, and that he can't help with much else. At this point I felt embarrassed for even calling. The line immediately cut to Galina, who I guess was listening the whole time, and she just started talking. She kept insisting she only used gentle products, PCA has the best reviews and awards, she didn't understand, she really only gave me a massage, what did I want?, did I want to come in for a free facial?, did I want free sample products?, they only work with PCA so they can't suggest anything else, she would work with me personally regarding anything I needed. If that sounds cluttered to you, imagine me on the other line. I felt overwhelmed and asked her if I could just contact her later. She said okay, then we hung up. This is where things get really weird. I didn't call angrily or confrontational in the first place. I didn't threaten or demand anything. Galina texted me a half hour after the phone call to tell me she was suspended for one month because this was her first infraction, and that if I wanted service when I called back, I'd need a new esthetician, and that if she ever gets another complaint, she'd be fired. All of this was completely unprompted and I was like wtf. I felt so guilty that me simply calling and being disappointed in the facial got her suspended! Then I wondered why I was even being sent this in the first place, and I didn't respond because what was I supposed to say to that? I decided to attempt to call back the next day on 2/28 to speak to the manager, apologize for all of this happening, and ask for Galina to have her position back because this wasn't her fault. I tried calling VSC and my call went straight to voicemail. I asked my boyfriend to try the number and he said a woman picked up, so they blocked my number. For what, I have no idea. I don't understand, if I only wanted my money back, I would have asked in the first place, and even if I DID want it, that's no excuse to block a customer from contacting you. I told them originally I didn't want to feel like a problem customer, and I felt so embarrassed by all of this and felt like I got nothing out of reaching out when I had an issue except ganged up on and blocked. That day I emailed them and asked for a refund at this point. This was all blown out of proportion and their responses have been unprofessional. They haven't responded to the email or sent my money back. They have a lot of good reviews so they must do a lot right, but this wasn't it at all. 3/25 EDIT: Today alone the manager has put so much energy into personally messaging me here on Yelp to attack my mental health more (which I reported), falsifying reviews, reporting my pictures to be deleted, marking my review as funny, and lying in his response. Sad. But you all can see this review and that's all that matters.

I booked a service with Galina and she was very knowledgeable and professional. I love my lashes-…read morethey give me just the right amount of "pop' and really flatters my eye shape. Honestly you don't want to go to just anyone for lashes- Galina knows what' she's doing!! Highly recommend!

I have been going here for years and it is consistently amazing service and professionalism. I…read moretypically see Ashley for my eyebrows, who I LOVE! She does an amazing job and i look forward to our appointments. I just had my first facial from Bella, who was also just wonderful. She asked me lots of questions and even sent a reminder email post facial of what to avoid and how to continue my routine. Highly recommend!

Best facial me and my mom have ever had. It was personalized, extremely skilled technicians and a…read morefair price.

I strongly recommend Francesca for all your waxing needs and want to share my experience of, maybe,…read moreclose to 5+ years. Francesca is the best waxing expert in Chicago! Any hair is completely gone or manicured with her precision, which extends the time between visits. And it's so easy to keep on track by booking appointments through the website. Not only is the service impeccable, but Francesca's customer experience goes beyond anyone who is providing waxing services. She truly cares about you, making sure you are well and is a great conversationalist! The experience is one-on-one and unlike any larger spa, since Francesca is an entrepreneur running her own business. But overall, her service is certainly more personable and caring compared to any spa I've been to. My family moved out of Chicago to Texas. And Francesca is so wonderful that I decided to continue to book my waxing needs and to catch up with her anytime I am back in Chicago, which is 1-2x per month. I absolutely love her and I'm sure you will too!

I went here for a facial. I honestly don't know why I stayed. I guess I felt bad and didn't want to…read moremake it awkward. It was so DIRTY. Honestly don't understand how there are 5 star reviews. The service tech was all flustered but very nice. The whole experience was not good. I feel bad leaving a review but they should not be treating people here. I'm grossed out and upset that I didn't just leave. I'm so red and it was just bad. I'm just praying my face doesn't break out.

If you're looking for an eyebrow place in Chicago, Bangin Brows is it! I love how my eyebrows look…read moreand the atmosphere is great. I'm so glad I found Bangin Brows!

It's interesting that your entire response focuses on whether you can find a name in your records…read morerather than addressing the actual concerns raised. The review wasn't about an appointment dispute, it was about the unprofessional environment that was observed during the visit. Instead of acknowledging those concerns, you immediately labeled the review as "fraudulent" and accused a former employee of writing it without presenting any evidence. That response speaks for itself. Professional businesses address customer feedback, even when it's negative. They don't deflect, speculate about who wrote it, or publicly accuse others. The fact that you chose to do so only reinforces the concerns about professionalism, discretion, and business conduct that were described in the original review. Readers can decide for themselves whether a business owner who responds to criticism with accusations rather than accountability is someone they want to trust with their time and money.