I was looking for a store and read the good reviews so I went. They were right. Adolpho is the…read morebest. Very friendly, knowledgeable and professional. Not pushy at all. He stayed past his time off to finish sale and set up data transfer. He handed me off to the manager who finished the transfer she was great too.

Unfortunately, this location was a huge disappointment. Adolfo gave me misleading and inaccurate…read moreinformation. His deceitful guidance resulted in a week worths of trouble shooting. Do not visit this location! It will result in a week worths of phone calls with the 800 numbers. I spent over 3+ hours on the phone with them. Horrible service. The customer service at this location needs proper training. They don't know how to use the systems on their tablets.

These people have terrible terrible terrible service. My mom went in there to pay her bill and her…read morehundred dollar bills were stuck so one of them were not honest and they took a extra hundred dollars from somebody that is elderly and doesn't really know what she's doing they are not honest. It's very upsetting. They should've been helping her not robbing her.

Omg this location was good at one time but today the guy was helpful but the girl working right now…read morewith the guy when the store opened was pushy and rude! I asked a question in regards to the free blanket that was given out today through T-Mobile freebie. She didn't even wanna talk to me or deal with that. She just wanted to shove me out the door. The guy that was helping someone else goes. I'll show you no problem can you come over here so I went over there and she was like made a sound with her mouth like (smacking her lips and making a sound) girl I don't need to go here I choose to go here is what I wanted to say, but I was being nice and kind, but she needs to get retrained. I am definitely gonna be calling corporate and explaining that to them yes, the location of Avalon in the city of Wilmington she is very rude especially today 12 /9/ 2025. At 10:05 AM is when I was there.

I had a really pleasant experience having my phone screen repaired by Sam yesterday. Was able to…read morecasually text regarding the best time for me to arrive, and once I got there my phone was ready in less than 5 minutes. His pricing was really fair and he even gifted me a screen protector. (:

The best guy in town for any electronic repairs! He fixed my phone and under 30 minutes and beat…read morethe price of so many other companies around him. Quality products, quality service I would only be going to this store from now on.

Great service with fast phone repair, able to activate my new phone and pay cellphone bill…read more Recommended to everyone!!!

So, Sunday afternoon my Father had to be rushed to the hospital. I was dealing with Hospice, 2…read moreDoctors, case workers and emergency personnel. In the midst of this my phone got a virus as I'm using it. I tried to fix it and made it worse. Now unusable I am handcuffed. Completely freaked just getting through the night was stressful. My wife heard of this place and said to try. I stopped in on the way to the hospital. I explained my situation and said I would leave it. ALEX, my new hero, took it, never left the counter. 5 minutes later my phone was perfect. As I sat there his fingers were moving and he was explaining everything he was doing. I was SAVED. They have a loyal customer in me. Fix fast and with confidence. I dig that!! Thank you Alex for the fix and starting my day right. This is from Teresa's account but the review is from her husband, Laurence.

Samsung, was very helpful came and picked my PC up cleaned it up & gave me some helpful tips in the…read morefuture so my pc will run faster & smoother fast work & he also came back & dropped it off in person very helpful I can't drive for 14-20 weeks due to surgery it was so helpful he took the time & did this for me. Highly recommend him for pc repair or technical issues

Horrible Customer Service. I was there for 15 minutes - no acknowledgement/greeting whatsoever -…read moreno help, no eye contact, VERY unprofessional. I know both female workers saw me as I was pacing back and forth and looking in their direction. Do I expect them to stop helping the customers they were sitting down with and help me, No. I DO expect them to say "Welcome, someone will be with you soon". I have worked in retail, and this is a NONO. Also, one of the working was chatting away with a customer about something Not related to phone/internet issues. If a customer is waiting you DO NOT do this. Have a personal conversation if no customer is waiting. As someone who is a NEW customer and switching over to your business, NOT a good first impression to make AT&T! After waiting 15 minutes with no interaction at all, I decided to go up to one of the ladies and ask for help. What an ordeal and hassle this was to set up my phone. My family switched over to AT&T and I was told by employee that I had to have the person who set up the account come IN PERSON to store to give me "authority" to turn phone on and they would need to see their Drivers License. What?? They could see that I am under the account - my name, my phone number, etc. Had to have AT&T call Head Account holder (since my phone wasn't turned on) and I had to ask them to stop what they were doing and drive to store to show worker their drivers license. We were told that this could NOT be done over the phone even if a photo was taken of their drivers license and sent to store. Also, once Head Account holder arrived, employee had a VERY hard actually activating my phone to AT&T network. I thought I would be there 5 min, 15 max, but this turned into an hour and 20 minutes ordeal. Later that night I realized that my voicemail wasn't working/set-up. I have Never had to set up my voicemail when I've switched carriers and had no idea how to do this. Sigh... so the next day I called the AT&T store where I was previously at and explained issue. The female employee I spoke with didn't sound confident (or didn't want to deal with it) about being able to set up voicemail and visual voicemail. She told me to call AT&T Customer Service. I asked for the number - she said dial "000". I repeated it and said, just call "000", hit send and I will get an actual human and not a Bot. She said Yes. Well, I called "000" several times only to get a message saying "your number cannot be completed as dialed". Ughh, had to call store back gain. This time she told me that I had to dial "611" first, then "000". How was I EVER to know that??? The AT&T Customer Service tech rep I spoke with over the phone was great and was able to help me, the IN STORE AT&T employees were not. They need a refresher course on Customer Service!

horrible customer service. I'm not sure if this girl is a manager but she did not help one bit. She…read moregave so much attitude. 9am on a Wednesday is too early to give customers attitude. This was so unprofessional I kept my cool and kept asking question. AT&T please check in your representative because I'm paying you for your service I would like more professionalism.

Genesis would benefit from additional coaching on guest communication and professionalism. During…read moremy visit, she spoke to an elderly gentleman in a manner that came across as patronizing and disrespectful. A guest's age should not lead to assumptions about their abilities or how they should be addressed. Additionally, when I raised my concern to Genesis, her communication style came across as dismissive and confrontational rather than solution-oriented. Instead of focusing on resolving the issue, her tone and body language--including frequent head movements and nonverbal expressions--made the interaction feel unprofessional and uncomfortable. I recommend retraining focused on respectful communication, active listening, professionalism, and guest service standards to ensure all guests feel valued and treated with dignity.

This is not a review for this particular store, but AT&T's practices. Yesterday, I came home from…read morethe park with my granddaughter to find that my driveway was blocked with a sign that read "AT&T Technicians at Work." Not only did I have to park and walk a block away with a sleeping toddler, I was confused and nervous. I did not ask for technical support. In fact, I do not use AT&T. Not only could I not park in my own driveway, but I was shocked and upset to find two strangers in my yard. They had opened the gate and entered our yard to access a utility pole adjacent to the back of our yard, not in our yard. They never asked our permission. They never gave us any notice. No one rang the doorbell; my son was working from home and would have known. He was busy working, so did not realize that anyone was here. I asked the technicians to leave immediately. They admitted that their entry of my yard was illegal. They said that if I left them alone, they could leave more quickly. I was upset but never said anything rude to them. I just told them how upset I was at this violation of my property. I asked for a supervisor's name and number, which they would not give me. When I called AT&T, I was unable to speak to any supervisor. I was given a run-around from several people on the phone who could never get me through to a supervisor. I wasted over an hour on the phone with no success. This is no way to treat people. This is our home and no one should come into our yard without our permission. We do not have a common easement. This was completely illegal and actually frightening. DWP asks permission to access our yard, and this is a utility we actually use. AT&T is not my service provider. I truly hope someone in charge sees this. We are buying a lock for our gate, so that we never experience this kind of violation again. It was upsetting and frightening.

I always come here whenever I have problems with iPhone due to clumsiness. The guy is amazing and…read moreworks with honest and I don't feel like I'm getting scammed at all. def recommend him!' Go to him to get your technology fixed you won't regret it

Love these guys! I…read morehave been going here for a broken screen first Their prices are half or less than what apple charges And less expensive than ALL other after-market stores Johnny is the Best Technician I have seen, and He's Super-fast, and Super-cool.... Mike has all kinds of phones for sale as well as all kinds of cases,screen protectors and chargers Both Android and iPhone!!! I have sent 5 other friends there and they have taken care of all my friends EVERY TIME! Any thing Cell Phone related, GO HERE! You wont be sorry.

Very bad service. Very rude, dude was on the phone cussing, saying that he thinks he knows what…read morehe's doing. And charged us an OUTRAGEOUS PRICE just to do a factory reset

This was a terrible experience!! Nasty area. The lady behind the counter was not even interested in…read moremy business. She did not know of the Boost and Dish Network deal. She had no iPhones and I needed to call customer service!

Super nice staff! I had some issues with my phone, so they performed a diagnostics test. It was a…read moresuper quick service and fairly priced. I am definitely going back if I need any other phone repairs.

My Pixel 9 phone power port got clogged yesterday. I've had several repairs done excellently at…read moreSouth Bay Mobile Repairs in the past so I took it to them again (even though some places were closer). It took maybe 10 minutes to do the repair. As before, excellent results at a fair price with absolutely no problems whatsoever! I can't say enough about them and will take any cell phone problems back to them.