Terrible administrative support. After a year and a half, my son and I still do not have access to our portals. There is no way to contact the office except by phone, and you can wait a half hour to be connected. Bill notices come via email, but when you try to pay online, their payment system doesn't work. I just had a telehealth appointment and no link was sent; I called in and sat on hold for 15 minutes and finally gave up. I won't be surprised if they try to bill me - I should have gone elsewhere already by now but after today, my son and I are definitely changing providers. It should not be this hard. read more

I normally have no skin issues, so when I developed a rash on my face, I knew I had to visit a dermatologist ASAP. First off, I love Metropolis because their scheduling system is extremely easy to use and there are always last minute appointments available. Not to mention their system makes it easy to communicate with their team through a chat feature that allows questions to be answered quickly. Needless to say, Metropolis is in the 21st century, whereas most offices are 20 years behind with the communications and scheduling system. Parking is convenient, but does cost some money. I don't mind paying for parking for convenience, especially when you're in the LA area. The only slight downside is that you will have to wait about 20-30 minutes. I don't see this as a major con since it means that the doctors and staff are taking time with their patients. There is an array of snacks and drinks for you to enjoy during your wait. The office is beautiful. Dr. Ma did an amazing job diagnosing my rash and creating a comprehensive care plan using antibiotics and a nee medication on the market. I appreciate that she knows about the most up to date treatments for conditions. I felt taken care of and not rushed, which is so rare to find nowadays. Dr. Ma is now my ride or die Derm. Will always keep coming back to this office and to Dr. Ma. read more

I was looking for a new dermatologist to help control my psoriasis. I went to Metropolis Dermatology after seeing their high ratings. I saw the office's PA, Jamie Cordoba. She friendly and personable and proceeded to treat my psoriasis not only with medication, I felt comfortable with, but also included lifestyle habits that may help me succeed in getting my psoriasis under control. I followed the treatment plan she gave me and I have improved greatly. I grateful for her knowledge and help. I refer her to everyone know. read more

I came here for the first time due to a cystic pimple on my chin. The experience was seamless and everyone was so nice, especially the dermatologist. She addressed my needs and I was in and out super quickly. Only downside is no parking and street parking was hard to find. read more

I had an appointment for pilar cysts at a different clinic scheduled in a week but one ruptured so I decided I needed an appointment IMMEDIATELY. I made a list of doctors from my insurance website and got to calling. Metropolis had a Saturday appointment so I booked. Previously I was very concerned about finding a doctor with good reviews ESPECIALLY when it came to cysts because the reviews at a lot of places....were less than desirable this is MY head and I have them on my scalp in places where they're visible depending on how I part my hair. I was scheduled with Dr. Sanyal and I don't regret it at all she's very kind, and knowledgeable she explained everything clearly and answered my questions I trust her decisions and her treatment plan even though it wasn't what I wanted to hear. [If only things can be solved with the snap of fingers] read more

Absolutely love this place. Everyone is super nice and it is very clean. I saw Dr. Eva and she is one of the best people here at this place & I recommend anyone who comes here to go with her. You won't regret it! read more

First time at this location and it was great ! The provider Jamie Cordoba was really good and took the time to address my concerns ! As always the best treatment metropolis derm is the best !! read more

I had a pretty bad case of acne before coming to Metropolis. A few months later, after working with Dr. Wang, I was able to completely get rid of the problem I've been toiling over for years and I couldn't be more grateful. Especially for residents near and around Pasadena, Metropolis is so efficient at what they do and convenient! read more

Dr. Is great but front desk has poor phone manner. Requested for paper work over the phone couple times but never did what was promised.

Super knowledgeable doctors. They took me with no appointment and took care of a little bump I had in 10 mins. I will recommend them to everyone I know read more

Absolutely LOVE coming to this office! Dr Ma has always given me great advice for my acne and put me on a plan for my acne that actually works! I always have such a positive and easy experience here read more

I had a great experience with Dr. Sanyal! She is kind, professional, and talented at her craft. I absolutely love the way I look after she worked her magic on me! read more

So stoked Dr. Wang opened an office in Pas! I was a patient of his before he had his own practice, then followed when he opened the first location of Metropolis in DTLA. Not long after, I moved to Pasadena and started seeing someone closer to home. Well, that derm moved and lo and behold I find out Metropolis has a location here less than a mile from my house! I've seen Jaime both times I've been...and yesterday she actually performed a semi-large excision on my back. I was pretty nervous as I've ever had anything like this done before. She eased all my fears and was great at both answering any questions I had and distracting me during the 45 or so mins it took to do the surgery. I took off the bandage today and was pleasantly surprised at how not crazy the wound/stitches look, super clean! Can't wait to get the stitches out! The nurses and desk staff are also super nice and very helpful and the office is gorgeous. Best views in Pas! But I expected no less from Dr. Wang. read more

I was so pleased with the treatment I received from Dr. Riana Sanyal. She went above and beyond to make me comfortable and was super patient with me. My treatment was RF micro needling and resurfacing laser. I had minimal redness for one day, no pain, discomfort and no downtime. My face feels and looks so smooth, I couldn't be happier with the results, I'm getting so many compliments without wearing make up. I'm truly grateful with the boost of confidence and gentle treatment that I received. I highly recommend Dr. Sanyal!! read more

I loved the service that I received today it was phenomenal. From the receptionist to the nurse and PA-C Jamie everyone was extremely friendly. I am a big believer that when you receive exceptional service from healthcare providers they should be applauded. Very grateful for finding an appointment immediately for my skin issue. I was worried and after my appointment I immediately left feeling so much better. What an amazing clinic and it's super pretty to look at so that's a plus. read more

Cute clean place and Dr Ma was great. Unfortunately I have never had to pay part of my Botox or other fees upfront before even meeting with the dr to discuss my concerns- ever, and I've been getting it done regularly for almost 10 years. I had to pay $170 Upfront before the dr would even speak to me about my concerns and about switching from Botox to an alternative. I also wanted to get some filler done but because of their "policy" it left a bad taste in my mouth like I am distrustful. - so I did not want to spend more money here when they act like I'm some sort of criminal. Why treat your customers this way?? Ridiculous- won't be returning - having to pay twice in one visit is a waste of time. Also I arrived 10 minutes early to my appointment time to fill out paperwork, filled it out in 5, and they still took over 45 minutes before the dr saw me past my scheduled appointment time. DO NOT GET COSMETIC PROCEDURES DONE HERE- at $15 a unit it's more expensive than nearby places (others are $9-12) but they don't have the service to back it up. Reply to your response- obviously I am not looking for the cheapest, or I would not have come here: I came here looking for the best. I have NEVER paid my insurance co-pay upfront BEFORE the appointment- that is ridiculous to even say. I also did not ask for a free consultation. I simply pay AFTER services are rendered - not before. read more

Highly recommend! The facility is super clean and everyone is super sweet and caring. The staff is super knowledgeable and really know what they are doing. read more

All they care about is getting their $60 and that's it ! I wouldn't waste a second there. They at first tried to refuse a refund despite the fact that the front desk blatantly lied to me. Their offer was a $60 credit and wouldn't budge. I then mentioned that as soon as I left I'd just call my credit card company and had no use for a $60 credit to a place I wouldn't be returning to. My key word yesterday with the manager was transparency, so it's funny the owner mentions that. Also, it's really funny, this place has a similar business model to massage envy!!! Would expect much more from somewhere like this. Also, the doctors are amazing but the people running the place just want money and lack tact. I hate writing negative reviews but this was so awful and filled with terrible excuses I actually walked out ! read more

Got to try out the new Pasadena clinic to treat several sun spots next to my eyes as well as a milia. Dr. Wang lasered off the sun spots and cauterized the milia. I was fully expecting the sun spots to turn black and crust over but they did not... but they still faded and disappeared over a couple of weeks. The milia is gone too. So no down time or keeping my face down when I talk to people! read more

Super nice staff and office. Jamie was fantastic and efficient with great bedside manners. Im so thankful to have found this new office! Pricing was very reasonable too! read more

Let me get right to the point and say that this is the best dermatology office I have ever been to. The staff are very kind and professional. Dr. Wang has an amazing bedside manner. He is so smart and empathetic. He really put my mind at ease about a skin condition that had been worrying me. Alma, an aesthetician who works there, gave me a facial treatment that was very effective in clearing my skin. She conducted the procedure in the most professional manner. She was incredibly organized and prepared. She even offered me a cough drop when I was coughing! In addition to maintaining excellent standards of practice, this office is really clean and frankly beautiful. They have art on the walls that freshens up and brightens up the atmosphere. It feels more like a spa than a doctors office! I cannot say enough good things about this dermatology practice-it is head and shoulders above the rest. I plan to continue going there for many years to come and I will also refer friends and family. read more

Eva Hernandez is simply the best. My husband and I have followed her to this location from Valencia, Ca. Worth the drive for us! We have been seeing her for close to 20 years. She come highly recommended by us!!!! read more

Dr. Wang and his staff have been nothing but the best! Tackling each and every medical issue with the upmost professionalism and care.... I would certainly recommend his services on any dermatology problem and all that is offered throughout his medical offices..... read more

This is a long review cuz, hello? It's about my face lol! So I've been trying to treat my melasma and skin texture for awhile. It really bugs me out - I've been protecting my skin from the sun with hats, have used multiple prescription topical medications, and still my melasma did not clear & my pores are big! So I went to Metropolis Dermatology in Pasadena to review options.  I loved how patient they were with me cuz I'm a scardy cat & Google left me overwhelmed!! I saw the PA, Jamie & she was soo sweet and patient with all my concerns & questions! She reviewed with me that there are many options for treating melasma other than topical medications. I decided try micro needling the day I was there. I've had black heads on my nose since l was 9 years old and feel like my pores are huge there and on my t- zone & I am so impressed with how my pore sized reduced! I'd say about 25% after just one treatment, which after years of topical treatments and visits to the esthetician these were GREAT results for me! Also the melasma lightened a bit but after all the info Jamie gave me I now feel really comfortable with moving forward towards some kind of laser treatment in the future. I'm not trying to go crazy but I do feel comfortable at this medical office & I know I'm in the right hands.  Alssoooooo cuz I hate parking in Pasadena - let me say the office location is super convenient, there is street parking & the space is beautiful! Cuz let's be real I'd walk out real quick from icky place! Ps sorry I didn't take a before pic, so an after really doesn't count - I honestly didn't think of it! But when I go back, I'll take pics! read more

Very nice and new clinic in Pasadena. It is very clean and spacious and everyone was so friendly. I got a laser treatment done with Dr. Ma- she was very lovely, skilled, and explained things very well. Glad I found this dermatology clinic, saves me a trip back to Asia where I usually get my treatments. The doctor also spoke Chinese which was very helpful. Would recommend! read more

First time at Metropolis and I'm SO glad I found them. From the moment I arrived the warm & welcoming staff made me feel instantly at ease. Jamie was really thorough with my exam and was great at explaining my treatment plan. Thanks for taking such good care of me!!!!! read more

Everything about this place was absolutely fantastic! The front desk employees are so friendly and welcoming. Checking in and out was so easy and organized. Not only does the office look so chic but it gives a sense of relaxation considering it's a doctors office! The whole appointment experience with the provider was excellent, they are so knowledgeable and genuinely care to help find the root of a problem. I definitely recommend everyone to come here whether it's cosmetic or medical! read more

Great spot for dermatology. Very modern, with flexible appointment dates, but still has the level of care of an old school doctors office. Best of both worlds. Would highly recommend. read more

I recently went to see Dr James Wang to get some laser done. He is amazing - very knowledgeable and happy to answer all my questions. Def would recommend to anyone. Love the modern office as well. read more

Dr. Wang is an amazing Dermatologist. He is smart, patient, and truly cares for his clients. I have been to all 3 of his locations and they are all clean and aesthetically pleasing. The staff is very professional and friendly which makes the experience even more worth it. I highly recommend Metropolis Dermatology, Dr. Wang and his associates. I am extremely grateful to Dr. Wang for all that he has done for me. read more

I'm new to Metropolis Dermatology and I can see why people love them at their original location in downtown LA. This place is beyond beautiful - warm yet creative. You can tell someone really cares about this place. The staff are sweet and efficient. I was able to sign in using an iPad. There are food and drinks in the waiting area, which is a bonus, since I'm always scavenging for food. My interaction with the doctor was really positive - Dr. Wang was so friendly and patient. Not to mention he went to Harvard? You have to check out the sick views from the rooms, though. I went in for a medical issue, but looks like they have all the fun anti-aging stuff, skincare, and also people who do facials. Parking is easy in the building - they have this app that you download. The parking is also called Metropolis, but apparently unrelated to the derm clinic. There is also plenty of street parking on Green. Across the street from Starbucks too! read more

I have been seeing Dr. Janice Ma for a few months now, and I can't speak enough praise about her! I sometimes get intimidated going into doctors offices but she is so kind, thoughtful and knowledgeable that everything feels so easy. Her expertise has helped me so much with my skin and her non judgmental attitude is so comforting. read more

Great experience, limited wait time, friendly office staff, + Dr. James Wang was an expert in the laser industry and was able provide great insight / feedback on my concerns and put together a plan for me. read more

I wish I can give this place 10 stars. I practice JiuJitsu and mixed martial arts, so skin infections like staph, warts, and ringworm are a huge risk for me. I have always intended on going to the best dermatologists for treatment. Janice and everyone else at Metropolis Dermatology are the absolute best. Amazing service, caring and smart professionals, elegant and clean office with a super welcoming front office staff. I can't recommend this place enough. read more

Had my first visit this morning for my annual skin check and had a great experience. Everyone I interacted with was wonderful and super friendly from the front office to the back office. Jamie Cordoba, PA-C completed my exam and did a thorough examination. She was amazing and I immediately felt comfortable with her. Her chairside manner is top notch. I couldn't be happier I found Metropolis Dermatology. Thank you so much for exceeding my expectations during my first visit!! read more

I came in, a little self conscious about my frown lines and the deep crevices between my eyebrows, but after seeing the results, I couldn't be happier with the Xeomin treatment I received from Jaime. This was my first experience with doing something like this and Jaime explained everything in detail and made sure that the treatment would look natural. I am 3 weeks out and her treatment plan was the right one for me. I look forward to returning when needed. read more

Dr Wang and his team are lights out! Best practice ever and works absolute magic with his lasers and injectables! Thank you for saving my skin! read more

Five stars isn't enough! This office is beautiful, the staff is beyond friendly and always goes the extra mile to help my skin. Cannot stress how much I recommend any Metropolis Dermatology. They even tightened my skin with using their RF Microneedling with Lutronic lasers on top of it to get rid of any brown spots I had! Amazing. Thank you again Dr. Wang & team!!! read more