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    T-Mobile

    T-Mobile

    (12 reviews)

    $

    I tried to get a phone from T-Mobile by calling their 800 number. I got someone who could barely…read morespeak English so I asked for another person. The next person that came on the line their English was even worse than the first unintelligible. So I go into the store thinking I'll get better service. Wrong! The people they got working there are so damn dumb they don't know anything. The worst part of it was their promotional prices require a contract and auto pay. If you pay by check they charge more which is unfair. I tried T-Mobile before and had a bad experience even years ago I thought I would give them another try but it was just the same. So I go to Verizon. The same crappy customer service and bad deals. So I go over to Mint mobile. Same thing. Crappy customer service, contracts, they raise your price incrementally and want to set you up with auto pay. All these companies are doing the same thing. So I finally go to Consumer cellular. No contracts there. The pricing was competitive. They still want you to sign up for auto pay but at a lot less money. So far so good with consumer cellular. I recommend trying consumer cellular over T-Mobile or Verizon or Xfinity or Comcast. I've done my research.

    I was " helped " by some lady named Maria.. I was needing…read moreassistance with purchasing a tablet for work, she brought out the only three portions to show me. As soon as she stepped out of the back office she seemed to be irritated as she kept sighing and I believe at some point she gave me a not so friendly look which made me feel very uncomfortable. When I asked to speak to to a manager or supervisor she denied having one and told me to go to a different store. How rude? I come to look for help but instead I get a very unfriendly experience.

    T-Mobile

    T-Mobile

    (13 reviews)

    $$

    Do NOT use T-mobile!…read more I canceled my account on Sept. 14, 2023, after using their service for nearly TWO decades!! I was STILL receiving bills from T-mobile MONTHS after ending their service!! Also, when I first started using T-mobile's service, the service in the area I lived in was SO bad they had to give me a cell repeater to use in my home. Well, eventually it got to a point where service had improved enough that I didn't need the cell repeater anymore. I called T-mobile to return it. The customer service representative could NOT find any record of T-mobile sending a cell repeater to my address. Now, I called SEVERAL times during the years that passed and it was the same response. "We don't have any record of a cell repeater being sent to you." However, when I canceled my service, they SUDDENLY had a record of me having the cell repeater. Wow! What a coincidence! They threatened to charge me a couple of hundred dollars if I didn't return the repeater! Fortunately, I KEEP things like this because...well, I don't trust people, and for good reason! When I told the customer representative person I spoke to on the phone that I still had the repeater, they seemed almost disappointed they couldn't charge me for it!! So, I turned it and demanded a receipt stating it had been received! In the beginning, T-mobile was great. Excellent customer service, a reasonable price for my plan, and willing to sell me smartphones at a very reasonable price. However, after the headache I got when trying to cancel my service with them, I would NEVER use T-mobile again! DON'T TRUST T-MOBILE!!

    Update! The email address you sent me to do a customer complaint does not work..what a surprise.. T…read moremobile is a joke when it comes to taking care of its customers. Doing right by your customers is apparently not on the priority list..and this store will tell you anything to get you to buy something. Nothing we were told was true..

    MetroPCS - mobilephones - Updated May 2026

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