Unreliable, lack of information. No rhyme or reason to schedule. Took from downtown to Mall of Americas. Made us get off before our stop promising another train was coming. Take Uber or Lyft. read more

The bus drivers for Metrotransit put up with a lot, and they do a wonderful job with the awful buses, confusing information given to them, and ever changing routes. Last night my bus driver pulled over and said she was just told to drop everyone off at the next stop and not to continue on. Two passengers, one of which was me, would not have gotten home and would have been stranded. She was ready to do right by us at the potential cost of a write up. Earlier,they had originally tried to get ahold of her to tell her not even to perform her route. Either way I would have been stranded downtown or miles from home. Metro transit is the devil, and it's employees are poor angels shackled to it for a paycheck. read more

The worst. It cannot get any worse. And now with the renovation of Nicolette Mall, it is even worse than worse and will be that way until 2017. 2 years! I now have to put up with this for 2 years. Buses were consistently 15-20 mins late, and now with the street closures, buses are 30 mins late. On top of that, they re-routed the buses to the complete opposite side of downtown on 3rd Ave, instead of Marquette or Hennepin, so when I want to transfer to other buses, I can never walk to the stop in time, or what I believe to be the time they are supposed to come. But who knows?? Most bus stops do not have the time schedule nor the stop number so you can at least check the website to see the schedule for your stop. The website is a joke. It's better than it was but it is still really bad. The have the feature "Real Time" which tracks the bus based off of GPS and is still somehow wrong every time I check it. Someone said it in another review, but the buses stopping at 1:15am is so so so so dangerous!! Seriously! The bars close at 2, and at that time Ubers cost x10 more, so it guarantees people are driving drunk because there are no buses or light rail. People are hanging out drunk in downtown, pissing on every thing and stabbing each other, with no way back to their homes. And I get out of work around that time and I'm frightened of being mugged or worse. How stupid!! Who designed this? And this is just the summer time, in winter, it's deadly. I waited for 40 mins for a bus that never came when it was -15 wind chill outside, and I had to walk home an hour because I needed to move my body to prevent frostbite. Almost no bus stops have the glass roof things with the heating light bulbs, except on Nicolette mall which is now closed. I am actually scared I am going to die waiting for this bus one day, because of frostbite, or someone robbing and shooting me in downtown, or getting hit by a drunk driver because they rather drive drunk than take this bus system. update: I got a car. read more

Metro Transit: I have no choice because I don't drive. I started taking the bus in high school & continued as a young adult. My life was pretty simple so it was doable -- everywhere I lived, worked, or went to school was on or near Grand. Then I moved out East. I struggled w/ the bus systems in a small town (Annapolis, MD) & a suburb (West Chester, PA). Not easy. I had to take alot of cabs, ask for lots of rides, & walk on roads w/out sidewalks. It made me appreciate MT. But then I moved to Seattle. Seattle is a dense, walkable, public transportation & bike friendly city. Yes my life was a little more limited and a little less convenient than someone w/ a car, but it was cheaper & I didn't worry about parking & I made it work (sometimes it involved a cab ride). And then I moved back to MN last fall. But this time I don't live anywhere near the areas I frequented in my youth. This time I live on the East Side. And this time I wish I had been a normal kid and learned how to drive. Here are the words I use to describe living on the East Side & relying on the bus: "stranded," "frustrated," & "inconvenient." Two buses run on White Bear Ave in my hood. One (the 80) runs once an hour most of the time & not at night at all. Try planning your life around that. The other (the 64) runs somewhat more frequently & gets me to & from downtown via a circuitous route (heading south), but does not get me 1.3 miles northbound to my gym. I'm currently job searching & not bothering to even look at jobs in any suburb except Maplewood. I can't tell you how many times I've done a Trip Planner & the result is "No Bus Stops" or "Bus Trip Not Possible." I can practically see Roseville from here but getting anywhere other than the mall is virtually impossible on the bus. I have gotten my hair cut in Minneapolis & that fantastic voyage takes 3 buses & almost 2 hours each way!! It's not all bad though. What Metro Transit is doing well: - Most drivers are nice & helpful. - The fare is reasonable & a transfer is good for 2 1/2 hours. - The Metro Transit website is pretty awesome. The Trip Planner is easy to use, you can get walking maps to show you how to get from a bus stop to another or from the bus stop to your destination, & you can even get a "quick personal schedule" to show you the stops made by a bus route at a specific stop during a 3 hour time frame. On a day it snowed the Trip Planner told me that the bus was running late! The website also lets you easily manage your Go To bus pass. - The Go To card is handy dandy & protected against loss, breakage, or theft if you register it online. It beats worrying about having enough cash onhand to pay the fare, & boarding the bus is quicker when everyone has a card instead of counting out change. - Customer service is excellent. I've called a few times about my bus card & the Metro Transit rep has been a joy to work with. In fact, when a card reader disabled my Go To card the rep offered to send me a new card free of charge w/ a couple free rides loaded on it! I haven't called for trip planner info yet, but the number is saved in my phone (I don't have the internet once I leave the house) & they are open until 9pm during the week & 5pm on wknds & holidays. - Service is reliable if you live in the right area. If you live or work in either downtown area I'd say it's worth at least trying to ride the bus. - Hmm, the Light Rail. I only used it to get to & from the MOA several yrs ago. I don't like that it's ruined businesses & interrupts traffic, BUT I hope that when it opens more lines & I get out of the hinterlands it will be an efficient component of my transit routine. But in addition to not serving the outskirts of the TC, here is how MT is failing: - Electronic reader boards on buses only display the time & date. Thanks, I already have a phone & watch. In other superior transit systems the boards display upcoming stops, which is useful if you can't see street signs, are in an unfamiliar area, or can't hear/understand the driver. - Lots of bus stops don't have the routes marked! Plus the route direction on the printed schedules doesn't always match the description given at the bus stop. And some don't have schedules at all. Figuring out which buses stop when & where & heading which direction shouldn't be a mystery. - The buses don't always run on time and many do not run frequently enough. This isn't unique to Metro Transit but as we live in an area where the weather can uniquely & literally kill you, they should run more buses so you're not waiting forever if your bus is late or early. More (heated) shelters would help too. - It's not better than driving. If MT wants more riders they need to run more buses to more areas & more frequently. Busing is cheaper but the masses won't do it until it's also almost as convenient, fast, & easy as driving. I bus b/c I have to. MT should improve service so that people CHOOSE TO ride the bus. Metro Transit: Make us want to ride you. read more

The Light Rail is the best invention since string cheese. I can't wait until we have a train linking Minneapolis and Saint Paul.

I ride the bus when I can. That said, I can't as often as I would like to. My problem with Metro Transit does not lie in the rate hikes that just took effect in October. I understand that. We live in a growing metropolis, and as such we should expect the cost of living to raise slowly over time. My problem is that as a trade-off for the higher cost of living in a thriving metropolitan area, one expects a certain level of convenience (or at least service). My girlfriend lives on Nicollet Avenue, so it seems right that she should have more extensive bus service than I do in the wasteland that is the north side. But honestly, it takes me thirty-five minutes to get downtown to work versus ten by car. If I have the ten dollars for parking, I'll pay it for that extra twenty-five minutes. I have one bus line that travels downtown past my house, and a second one within walking distance that goes east across the river. I can go downtown every fifteen minutes. I can go for a walk and then travel to Nordeast every thirty. I'm not anti-bus! I support higher gas taxes, HOV lanes, and carpooling! But I would like to see - nay, I DEMAND - two things from MTC before I will quit my car and re-enroll in the Go-To-Pass program offered through my work: I want to be able to get to Saint Paul without it taking an hour and a half and two cold-weather transfers, and I want more trains that won't run at thirty percent speed in a snow storm. Until then, Metro Transit gets three stars. They have buses and a train. They take me places if I'm patient. They are cheaper, but less convenient, than driving. I take them when I can, but don't go out of my way for it. read more

Terrible. Bad idea. More traffic and doesn't benefit anyone unless you live next to one of the 8 stations in the twin cities area.

I arrived at the MSP Airport this week. My hotel had advised I could use taxi, Uber or the Light Rail Transit to travel to downtown Minneapolis. I saved a lot of money by taking the Blue Line Train from the Airport. It was easy and fast. If you're new to the Light Rail in Minneapolis, be aware that the doors to the train don't open unless the passenger presses the blue button on the door for entry or exit. read more

Here's the thing: I don't own a car, nor do I know how to drive, so the bus is the only way I can get anywhere. I'm fine with that. However, I do have some gripes. Taking the bus is great if you live anywhere in Minneapolis. However, if you live in the suburbs or live in Minneapolis and want to get to the suburbs OR need to get from one suburb to another, it's nearly impossible. I live on Nicollet, and my mum lives in Edina right by Southdale Shopping Center. 3.2 miles; about a ten minute drive. It takes me three buses to visit her (the 18 to the 515 to the 6) and takes about forty minutes total if you include the waiting time between buses. It's ridiculous. I used to live in a suburb, and when I was laid off from my job and was looking for a new one, I couldn't even consider working in another suburb because there was no possible way to get there by bus. If you live in a suburb and need to get to downtown Minneapolis, there's always some bus that can get you there. However, they're usually express buses that stop running at 6 P.M. and never run on weekends. I understand Metro Transit needs money to run, but I think the express bus fare is pretty high. We're Minnesota. We get snow. It sucks. However, the buses run late a lot during the winter whether we have a ton of snow on the ground or not. Sometimes, they don't show up at all. The plus side is that because of where I live, I really can get to most places. Sometimes it takes me a while, but at least I know I *can*. It's still cheaper to take the bus than to own a car. I just wish there were more routes between suburbs, and routes to suburbs from the Minneapolis area. read more

At the end of July, I traveled to the Twin City for a conference. I was very excited to utilize public transportation since we do not have it in my hometown. Sadly, I had more than one horrible experience with one of your bus drivers where he repeatedly called me stupid. When I submitted a complaint form, the (rude) response from one of you customer service representatives was that I lived out of state so I must be confused about what transportation system I utilized. That I live in PA so I could not have used the Metro Transit in MN. These interactions were beyond disappointing. read more

Fastest bus ride I've ever taken!!! Bus never broke down, bus driver didn't run over a curb, bus driver didn't mind telling people if they were doing something wrong. Overall greatest experience of my life!!!!! read more

Haven't tried the buses yet, but tried the light rail from the warehouse district to the mall and back on a Saturday. I have to say it was a pleasant experience. No long pauses at any of the stops, some nice people watching and a reasonable fair made me think I may just have to this again. read more

I'm mainly reviewing the #270 only here. Not Metro Transit in general. Work down town. Live in the northern burbs. Too inconvenient to bus in every day cuz half the days I have to leave at a weird time to get to class. Too broke to pay $12/hr for a ramp just to guarantee my beat up 2000 Grand Am won't get towed (doesn't matter. It's already happened like 3 times). ANYWAY. I park north of the river, walk a couple blocks to catch the bus into downtown for $0.50. I'll stand at the stop as long as it takes til the #270 finally pulls up. The lower digit numbed buses that pass this stop do so every 5 seconds, but they stop every 10 feet and I could walk to work faster than they'd get me. I'm also kind of afraid for my life on these buses but that's beside the fact. The driver for the #270 I take is so nice. It takes a special person to drive a bus...and be nice. Cuz let's face it, you deal with everyone (on a range from ecstatic to belligerent), and your life could be in danger any moment. This lady is awesome though. Always greeted with a "good morning!" and a smile. Bus is always clean and full of middle-upper class citizens, necks bent in a 90 degree angle, eyes glued to their phones. Compared to what my bus experience could be, I find this to be really pleasant. Worth the $0.50 and risk of being towed. read more

Metro transit mobility is 50-50 on being good and bad. From some of the reviews it's because of them being late or not showing up, and so far they showed up for me, it's just the attitude of A certain driver that makes me want to not take metro anymore but I know all drivers are different. If you come across someone name Robert, I forgot his last name but his name is Robert he's a black guy in his 40s or 50s, if you come across him, chances are he might try to leave you like he almost did me. I know they have a five minute policy but I'm sorry if I almost woke up late and was trying to get ready, that's why I just don't understand about Metro transit or any metro rides been five minutes or more of waiting and then leaving you. I can see why people hate you. But if you're going to have attitude with me about being at least a few minutes late, then u might as well just leave me and just quit your day job. We people have to get somewhere too you know. Just be glad I'm not like an old man like a senior citizen because I cannot imagine how senior citizens are treated and my dad is one. I'm 27. So if you come across Robert just try to avoid him if you can, and trust with some of the drivers even him can just be rude, other than accusing you of being a lowlife and pressuring you to hurry up. I hope you see this metro transit and you give Robert a good talking too. I'm just glad I did not argue with him, and no I wasn't late but it's a long story and I rather not discuss about why he got mad at me. Just be glad I didn't report this and I let it slide once but if it happens again I will report it and see that they never pick me up ever again. You're lucky I still ride with you guys. On the plus side I haven't been late for work yet because of this, but that doesn't mean that it won't happen eventually read more

I am a loyal rider (3-4 times a week) and I can't complain. I live just across the street from a bus stop. The 64 gets very crowded.

I love metro transit! I ride almost every day. I feel very safe, I don't have to worry about parking, and the drivers are great. I can get anywhere in the Twin Cities in a pretty reasonable amount of time. Google maps is much easier to use than any service metro transit provides directly, but get there a few minutes earlier than it suggests, as the buses only have to be 'on time' at every 10 stops or so... in between those stops can vary a bit. You must have cash (can't get change back) or a pre-loaded card to ride buses. Winter is a whole other thing... where there are physical shelters, very few are enclosed or heated. Most are 3 or 3 1/2 walls with a large gap at the bottom that lets in cold wind. And buses run late when the roads are bad and there isn't a good way to find out when it will arrive. Overall, a wonderful system. My spouse and I have easily shared a car since moving here 2 years ago. read more

Metro Transit is probably about average in comparison to transit systems in other comparably-sized metro areas around the United States. There's a handful of bus lines that are great (e.g. buses that come by every 15 minutes or better), and many that aren't (e.g. buses that are only scheduled to come by every 20-30 minutes). The Hiawatha light rail line is great but limited in its usefulness as it's the only rail line in the system right now. Only a few lines run all night long, and even then the service at that time (1:00am-5:00am) is about once an hour. Most other lines stop service sometime between midnight and 1:30am and don't start up again until 5:00am. Even the light rail line has its last train departing downtown Minneapolis a little after 1:00am; keep in mind that bar close isn't until 2:00am. If you live near one of the high-frequency buses or the light rail line then the system works great for you, assuming that your destination is also near one of those lines. Sucks if you have to rely on one of the lousier bus lines though. EDIT: One more thing: if you carry a non-rush 31 day pass and are sick of having to carry extra change for those moments when you do ride during rush hour, or you carry a stored value card and hate having to remember to ask for a light rail transfer (hey, sometimes your plans change in the middle of your journey, and if you didn't get that rail transfer when you first boarded, you're screwed), or you hate waiting for a bus at an LRT station just so you can pay with your stored value, ask for a rail transfer, and hop off right away (yes, I've seen this happen plenty of times; not having a way to pay for a trip at an LRT station with a stored value card was a huge but possibly intentional oversight on Metro Transit's part), then you should seriously consider getting a Go-To Card. I avoided getting one for awhile as I was put off by the five dollar charge to get the damn thing, but when I finally caved in February 2008, I asked for a card and $20 stored value, expecting to be charged $25 total. Turns out I was only charged $20, so it might be worth checking out if the card is still available for free; I got mine at the transit store in downtown Minneapolis, I think they automatically charge you the $5 fee if you buy it online. Anyway, you have the ability to keep a 31-day pass and stored value on the card simultaneously, so there's no more digging for extra change when the bus fare at the moment exceeds the value of your 31-day pass. It also allows stored value users to pay for their trip at an LRT station or transfer to the LRT, so no more of that asking-for-a-rail-transfer BS. read more

Metro transit is horrible. I ride bus 477 and I get on at the 3rd stop picking up at either 3:46 but never arrives till 3:51 or the 3:58 bus that never arrives until 4:05 and it's ALWAYS standing room only! It's the 3rd stop! The 3 stops after 8th st are lucky if they can even get on the bus at all. Metro transit makes around $1450 on me every year and I can't even sit down for a 45-60 min bus ride. Yet I see half empty 460 buses running constantly. I've called multiple times to complain but nothing ever changes. We just need 1 more bus time between 330-4pm and it would help dramatically. read more

Majority of the time, I have no problems with Metro Transit. One time, I was waiting at a stop and a bus drove past by and didn't pick me up. I called Metro Transit the next day to report what happened and they mailed me two free bus passes for future use. Once in a while, there are garbage on the bus and some seats are wet. The drivers are good reminding people not to use vulgar language and be respectful when riding the bus. read more

While visiting my brother in mini we tried to catch a bus going over south ;) on Broadway to go downtown. We waited 45 minutes........

While many of my bus rides have went fine, the bus system in Twin Cities is completely unacceptable for a big city. There are not enough buses running, especially not on weekends. The bus drivers habitually come late. Sometimes, a bus driver may even skip a shift. That means if you waited 30 minutes for a bus, now you have to wait an hour. Finally, I have had a bus driver on the 87 route take off despite knowing I was waiting for him outside. There is some major improvement needed. read more

They seriously need to get better. It's a great way of getting from one place to another but when it makes 10-15 minute stops without even budgin read more

Get off the shoulder... The shoulder ends and then they are in traffic at major intersection like 694 and 35W you can't see them if you are entering 35W North...it is an accident waiting to happen! The state needs to change the law! read more

Above average public transportation system. Express busses to the suburbs are on point.

The metro service is really first rate. I moved to Mpls. 6 months ago and quickly dumped my car in favor of public transit and am glad that I did. The only complaints I might have are people smoking inside the Franklin Transit waiting areas on Franklin St. on cold days. Also some juveniles throwing things at passengers on the Blue Line train. Might be a wise move for the transit police to put plain looking guys onboard once in awhile to see what goes on. Usually the busses/trains are clean and on time. All the drivers are pleasant and helpful. The service is frequent enough to accommodate most any persons needs. For the amount of rides I can take the price is quite reasonable. read more

Horrible, coldest game of the year. Made HUGE crowds wait forever, to get transported. Lame, lame lame. Will drive and GLADLY pay 20 for parking next time read more

Metro Transit has a firm no refund policy for their To-Go card. My dad qualified for their Metro Mobility program and had to get a To-Go card to use that service. We put money on his card and then he passed away the next day. When I contacted Metro Transit to ask for a refund they refused and only said they could put the funds onto another, unregistered, To-Go card. I explained that our family has never used Metro Transit services (bus, light rail, etc.) since we all drive and our dad was only going to use it for Metro Mobility before he passed away. I offered to send them a death certificate, told them a refund check could be made payable to his estate and they could mail a check to the address on file and they still refused. Every other business we've dealt with when finalizing our dad's estate has been understanding and recognize that death is out of control of the the account holder. I would definitely use caution prepaying for anything with Metro Transit. read more

Unreliable! You need a car to live in Minneapolis/St. Paul do not believe anyone who tells you Metro Transit is reliable. I have experienced 5 no shows within a three week period on a bus that comes every 30 minutes. I have contacted their customer relations 4 of those 5 times and the best they can do is tell me that their record shows a bus came. The light rail system is much more reliable but extremely limited, one line to both downtowns and one line to go to Mall of America/Airport, no good suburb options. It's unfortunately misleading in many ways, natives of Minneapolis think it's great, which they have clearly never been to Chicago, New York, San Francisco, or even Atlanta who all have much better transit systems. It's also misleading because they have won awards for their transit system, but I am now extremely skeptical of how an organization obtains said awards. TL;DR Living in Minneapolis? Have a car, do not expect the transit system to get you anywhere reliably read more

Metro Transit seems like it has an extensive (but slow) suburban service, I traveled through Eagan to MOA and though the bus was clean it took an hour to go through the uber-clean, boring suburb. Since I've been to MOA long time before (and face it, a mall is still a mall) I took the light rail downtown, which is located in a convenient (for the US) transit center. I took the train back to the airport the next morning, and as the POLICE (not conductors, not transit cops even, but real cops) checked tickets I got the feeling not only do they look down on fare-beaters but since the makeup of the trains is pretty much Black, Hispanic, African, Asian with a scattering of whites like me (I was the only dude in a suit) I got the feeling of a lot racism here. (I bought a ticket like everyone else, but they barely looked at mine, yet scrutinized plenty of others if you were dark). Like the idea people have that only scum use transit. No wonder this place (Twin Cities area) has just one light rail line and no commuter rail whatsoever. I'm sure plenty of people here hate the fact that some people just don't drive cars or don't want to, and resent any transit at all read more

If you have somewhere to be, Metro Transit isn't the way to go. Though there's a "schedule," it's anybody's guess whether it'll be followed. The bus I take from Minneapolis to Bloomington is notoriously late. It adds insult to injury when the next pickup time is 45 minutes later. I have better ways to spend my time. read more

Being dependent on Metro Transit is extremely frustrating. The routes all look like they were planned by throwing a wet noodle at a map so you have to do your research to know how to get around. In other cities if you need to go someplace to the South West for example you could take a South bound bus then a West bond one. Here it's a twisty spiral of confusion. Other places I've also noticed that they put out a schedule and try to keep the busses to the schedule and generally do a good job as the schedule is made from what service they are capable of providing. Metro Transit puts out a schedule but this is really just a suggestion of when the odds are best in favor of seeing the bus. There accuracy to their schedule is very low. This becomes very apparent when you have to make a few connections which you will have to do on their insane fucking route plans. This all has to do with their trying to deliver more service than they are capable of providing and it sucks. It would be better to just show what you can accurately do than promise one thing and deliver another when people need to depend on the service to get around. read more

Reasonable fares, increasing number of new buses in use, high frequency lines. What's not to like? well....occasionally they run late but thats to be expected because they are actually not allowed to be early but are allowed to be late. I to be honest have had a greater issue with opt out carriers (plymouth metrolink) running late than Metro Transit itself. I am eager for the expansions they are doing like the proposed streetcar lines and the new Central Corridor. I honestly think they're usually adequate enough that I refuse to buy a car however, some routes do cease to run too early and that is really unfortunate because that discourages people from giving up their cars in favour of public transit. Another issue is the questionable safety of some routes during certain hours. I do believe that certain routes would benefit from police presence at night (17, 21) and others from it at all hours (10,5,16 in order of sketchyness) as they can get very sketchy and have had shootings in the past. I also have issue with Metro Transit's lack of an android app so that I can get an exact location of the bus rather than just an estimated time frame. All in all, I like metro transit. In the end, they're old reliable, they may be late but you get there in the end. read more

my pants got stuck in the door to the lightrail and I was forced to climb out of my pants and I was 'monk' so just flopsing out in the open and when i was detained they did not pay my medical expenses even tho it was clearly the fault of the door and i am not a "wienie wagger" as the Metro Police so crassly put it. read more

I don't live in Minneapolis anymore but I have to say I'm often thankful that I don't live there anymore because taking the bus there sucks. It's ok if you're just going from downtown to uptown or something like but, but if it's more complicated than that you're TSOL. I remember the first time I had to take the 675 back into Minneapolis from Minnetonka, I was sitting there on the bench waiting and the bus went right by and didn't even stop. I called and asked customer service and asked them why and they told me it was because I didn't stand up as the bus approached. (At the time I was recovering from a serious injury and sat as much as I could). I told them I was also wearing sunglasses at the time so how did the driver know I wasn't blind? Also no other buses drove on that particular street so it's obviously not like I'm waiting for a different bus. The bus only came once an hour and I had already been sitting there for an hour before that one came by so then I had to sit and wait for ANOTHER HOUR for the next one. All in all, it took me over three hours to get home that night, and it would have been about a 15 minute drive if I'd had a car. Also the drivers on that particular route often didn't stay on the actual route and when they took that particular shortcut, they cut out a bus stop as well. I started calling in to complain every time they did this and it got to the point where the customer service people started recognizing my voice. I could literally go on and on but this pretty much sums up my experiences with Metro Transit. So glad those days are behind me. read more

Say all you want about how great Minneapolis Metro transit is. It only proves you don't have the misfortune of having one of their bus stops in your front yard near your retaining wall. We're always cleaning up trash, wrappers, cans, clothing items, dirty diapers, even syringes and last night a T-shirt that was ON FIRE, yet Metro Transit refuses to put in so much as a trash can. They say because their horrible stop is on our yard it is our responsibility to clean up after the litterbugs and whoever is leaving syringes there and if we want a trash pick up for it it's our responsibility. Thumbs down Metro Transit! read more

The Metro Transit drivers are much more respectful of bicycle riders then the other company's drivers. They move over further and wait for me to get through intersections rather than racing me to the intersection. While this review isn't about the transit itself, it still says a lot about the skill and professionalism of their drivers. read more

Metro Transit All Aboard!! Since back before there was a light rail. Before there were even the cameras that are now located at the front, middle, and back of the bus; I have been a fan. The accessibility, the promptness, high frequency, and the many routes of the Metro Transit bus line has taken me, and held me, in high satisfaction with Metro Transit. Promptness: I have done been in the freezing cold, in the hot sun, and late to school due to a late bus. I probably couldn't even list another time that I had suffered a misfortune due to a late Metro Transit bus because it would be a lie. Through my nineteen years I have been assured again and again that the Metro Transit is like a body, with the buses as organs-doing their job in order to keep the body a well functioning machine; seldom malfunctions. High Frequency: I was shocked when I moved to Holyoke, Massachusetts to find out that the buses, while not many, also did not run very often. So I was stuck to walk one way almost everywhere I went. In Holyoke, Mass. that may not have been so hard to do but here in Minneapolis, a city this size will have much happier, more wiling consumers if they were provided with high frequency bus routes in high frequency areas. Metro Transit has done this with 12 'Hi-Frequency' bus routes that serve across the metropolitan area. These bus routes are identified by red 'tags' that are placed under the 'bus stop' sign, so you will know if you are waiting on a bus that runs every 15 minutes or not. Accessibility: These bus lines are very easy to access. There is a 24-hour automated service or the alternative representative service that is available until 5 p.m. on business days. There is an website online with all of the information. The website includes trip planners, bus routes, hi-frequency routes, rider services. Metro Transit has made it so pretty much anyone can access, ride, and enjoy public transportation If you have a job, children, or just need to get out, and would like to have a reliable source to get you there, Metro Transit is the company. read more

This is the worst BUS transit system I have ever used, either in the States or overseas. The only bus I can take downtown is here 3 times between 630 and 730 in the morning and 5 to 6 in the evening. Can't take a bus at any other time. I have a 'transit station' nearby that doesn't even take you to the neighboring station that can get me downtown. Whomever dreamed up the routes and schedules obviously has never seen a transit system. Every other system I have used can get a person from point A to point B. Seems most of the buses here go from point A to point A and will not go to point B. If you are more than 5 miles from downtown good luck. Another issue is that on one route I know they have about one bus stop per every block and a half on the route. One normal sized block has a stop on each end of it. It takes forever to travel that couple miles during the day. Faster to walk. Ridiculous read more