Our 25th anniversary is coming up so we've been planning a vacation to celebrate. Yes, 25 years…read more Wow. One of the options we are considering is a cruise. Doing some research we had some specific dates, destinations and even the cruise line. I found Travel Leaders so I emailed one of their agents to get some information and questions on the benefits of working with an agent. I initially contacted Karen Malone due to the experience and reviews listed on her bio. Karen called me within 24 hours and briefly reviewed the detailed information that I had emailed. She stated she would put together some information and numbers and email those to me. A couple of days later I receive an email from a Karen Soltis. Her email had other ships and dates that I had not described in my initial email and conversation. I replied to Karen advising her of the details and apologizing if the information I had discussed with Karen Malone was not clear. Karen Soltis did reply and stated she would get the additional and correct information to me. That was over three weeks ago. Since that time I met a representative from the cruise line we are considering and also met a travel agent that specializes in cruises. I doubt that I will hear from Travel Leaders and I doubt I will ever contact them again. I will however work with the individuals that I have recently become acquainted. Sometimes fate works out better than the plan. That certainly seems to be the case here.

This was our first experience with Travel Leaders. My fiancé and I take a tropical vacation every…read moreyear and were introduced to Kristi (our travel agent) through a mutual friend who had used her service multiple times. It only took one simple phone call to let Kristi know when and where we wanted to go. She took care of the plane tickets and hotel reservation in two simple phone calls and emailed me all of the information right after I booked. It was quick and convenient! She also includes our airport transfer in the package which was very helpful. There were no details she didn't cover! We booked our stay at the El Cid Castilla in Mazatlan. We were impressed with the location of the hotel as it was right down town close to the golden zone and lots of restaurants and bars. The staff was accommodating and friendly and the service at the restaurants was great. Our favorite was the Italian restaurant which was included in our all inclusive package. We also enjoyed our room! It was probably the most comfortable bed I've ever had on a vacation out of the country and was a king size bed! We had a great view of the ocean from the 7th floor and even received a welcome basket including tequila upon arrival thanks to Kristi. We visited during Carnival week and there was lots of festivities going on as a result. Kristi worked with the hotel to set up transport to old Mazatlan to see the fireworks one night and also arranged for us to attend the parade a different night. Both were great experiences and something we wouldn't have probably done without her assistance. She went above and beyond to make our trip fabulous! We are looking forward to planning our next vacation with Kristi in the future! She was friendly, prompt, and made the whole process from start to finish very easy!

This is my story. they are the only reliable car service in Minneapolis at this time 05.16.21…read more Added to a Prince Forum and will spread the word . Hey everyone, pass the word on here. I lived in Minneapolis (specifically Eden Prairie -13 min from Paisley). I moved to Tampa and flew in for business. I had a friend pick me up from the airport. I had a Paisley tour scheduled at 10:40 Saturday for the shoe exhibit. First I tried Lyft w/o a confirmation response. So I cancelled and tried Uber. Same response. In addition, they had on their website "pickup not guaranteed". So clearly not using. I used another car rental service and recieved a confirm but they were a no show. I missed my Paisley tour. I was PISSED. There are no real Taxis and most car services have gone out of business. Please use Gold & Green Taxi service. They may have you pay before b/c ppl have been scheduling and they have been a no show. There is an actual person who answers the phone. Plan about 60.00 at most with tip (Eden Prairie to airport). I'll attach a card. If they are busy ask them for the next reliable car service besides them.

My car had died earlier that day. I called for a ride at 1:30AM, three hours before I had to leave,…read moreto ask if it was better to set a pick-up time or to call closer to the time I needed to leave. The dispatcher said to call back when I was ready to go and give it an extra 15 minutes just to be safe. I called back at 4 and requested the ride. He asked for the pick-up and drop-off addresses, which I tell him are Burnsville and Prior Lake. His response. "No, we don't have any cars." Hangs up. Terrible, terrible, terrible customer service. I will never use this company again. I try to use local taxi companies when I can, but if this is how they are, then let Lyft run them out of business. Avoid them like the plague and don't trust their answers to your questions to be true or correct.

I wasn't a customer, but I had a driver from Eagle Taxi spend more than a half hour helping me get…read moremy car unstuck in the snow. If they are that friendly with a stranger, I'm sure they are just as courteous and helpful to their customers.

Their cab nearly ran me over when I was legally crossing in a cross walk. I'd never get in a car…read morewith someone that was driving so recklessly. I tried to resolve this with Eagle, but Maria kept hanging up on me.

I would like to say, I am very grateful for the assistance, quick response and very…read moreprofessional.......

Gus is an incredible human being. This review isn't about a requested service, but it speaks to the…read moreintegrity of the man who owns/runs this company. I have been in a tough season of life. Seems like everything that can go wrong finds me. After having the brakes go out on my truck & have the cost of that repair earlier in the week, I was looking forward to the 4th of July holiday weekend with my kids & grandkids. Hooked up the big 5th wheel rig and headed out from Shakopee. I made it 9 miles when I heard something was very wrong. I found my way off the highway onto a backroad in Eden Prairie. I parked, checked the rig and found it was the truck's serpentine belt fraying off. I had no one to call. Feeling defeated I sat in the truck with my dog and cried. I sat there for about 20 minutes. People, trucks and cars passed by when a courier type van was passing by stopped and asked if I was ok or needed help. Told him my situation and he said that his business is on the other side of this block if you want to walk over and let's see what we can do. I walked over and he was in his office. It was then I realized this was not an employee. It was the owner himself. He ordered the part. He had his mechanic; Viktor install the new belt and make sure I was on my way. It's the things people do when no one's watching that tell you the content of their character. And even better, when they have zero to gain but have the compassion to help others shows the content of their heart. I will forever be grateful to Gus & Viktor. These guys are the real deal and are simply amazing. I pray they are blessed abundantly in all they do. THANK YOU GUS!!!!

This was a great place to book a service with and would do it again…read more Very professional and easy to book with a lot of different options and price points. We got a limo for 6 for 4 hours and it worked perfectly. Completely seamless and easy zero stress. The limo wa prompt and clean and the driver (John) was amazing and helpful! 10 out of 10 would book again.

Convenient if needing to leave your car in a safe place while traveling…read more 24/7- 365 days a year Complimentary Shuttle Service To And From Both MSP Terminal 1 (Main) And Terminal 2 (Humphrey) *Covered Ramp, Rooftop And Open Lot Parking *Join Our Loyalty Program To Earn Free Parking *No Reservation Or Cancellation Fees Reserve your car for the dates/time needed online! We've done the open parking lot: Let them know when you'll arrive online, Check in at the drive up parking lot machine using the QR code they send to your email, park your car, the shuttle will then come pick you up where you park your car and help you load your luggage. Don't need to walk to the shuttle. They will come to you! On the way home: Let them know when you'll arrive online, we also called the parking/shuttle company once we were ready at the shuttle pick up at the airport (our flight was delayed by 2 hours so we adjusted the pick up time online and called when we arrived), they were there within 5 min. There may be multiple people on the shuttle. Great service, no complaints! *We leave the shuttle driver a little tip! The website is easy to read and explains everything thoroughly!

First time using Shepard Road for a week long trip. I was impressed with the service to and from…read morethe airport. The drivers are friendly and the rates are more competitive than those closest to the airport (shhh - the ones I used to park at). Great job Shepard and I'll be back to use the parking lot on my next trip,

We have two special needs children with invisible disabilities who have used the public school…read morebuses and special education vans of Schmitty and Sons for years. Our daughter started struggling on regular public school buses in kindergarten and is now in high school. Throughout these years, this company has provided reliable and respectful transportation for our children. The drivers (Michele is one standout) not only know the names of our children, but know and support their life stories. From the dispatcher to the coordinator of routes, everyone takes a personal interest in providing the safest possible experiences for our kids. Chad is efficient and kind; even responding immediately to a concern once while on vacation with his own family. This is truly a standout company and I cannot recommend them highly enough. - one happy mom (Michelle Q.)

I recently visited MN for medical reasons. As I wheelchair user, I specifically booked a hotel…read morebased on availability of an accessible airport shuttle. At midnight, the Hyatt driver appeared with a van that was clearly not for me, even though I had just called to make sure they knew I had a disability. They left us there with no options. A gentleman driving another shuttle pulled up and asked "did that just happen? Wait 10 mins". He left and returned with a Schmitty and sons van with a lift! He took us to the hotel on his own time free of charge. In my tired and stressed out state, I never got his name. However, I can't thank this excellent person enough and he reflects very well on this company.

I had the best experience with Shakopee Taxi. Took them for an early morning run to the airport…read more They picked me up at 5:00am for a 7:00am flight. Got there in plenty of time. My issue was that I dropped my phone on the floor of the taxi when I got out. Didn't realize this until I was in the airport. Fortunately I had my iPad with me and looked up the phone number. Called the driver with a colleagues phone and the driver found my phone in his cab. What made it really outstanding was that the driver dropped my phone off at my house with my wife while I was flying to Boston. GREAT Customer Service and I am so appreciative to have my phone. Thank you so much.

I recently attended a conference at Mystic Lake Hotel & Casino and needed to arrange transportation…read moreto the Minneapolis airport after the conference closed. The front desk folks at the hotel recommended three taxi services. I elected to go with Shakopee Taxi, given the association with the Native American tribe that founded the Mystic Lake Hotel & Casino. Securing a reservation for a ride to the airport was easy, and the call went so far as to describe the vehicle and which entrance to the Mystic Lake complex to meet for pick-up. The driver was great. We had a great conversation during the ride and I was able to learn even more about the area. I cannot overstate what a pleasant time was had during that drive. I feel like a made a new friend. I hope to bring my family back to Mystic Lake someday. When I do, I will definitely reach out to the kind and generous folks at Shakopee Taxi.