got the job done, and I recommend using them anytime you're in need. I'll definitely call them if I need them again

This review is for informational purposes only I encourage everyone reading this to file a police report in the jurisdiction where your car is taken. It happened to us at Angels Tacos nearby. Their racket is they have someone likely on the phone just hanging out not eating who is watching for unsuspecting victims who park in the Target parking lot and know the lines are often long for food vendors on the sidewalk. Our vehicle was taken one night we thought it was stolen however were told the next day at the PD that it was taken around 5 am by this place. So they delay the paperwork to make it look like you abandoned your car overnight in a place it was not supposed to be parked vs parked illegally for the sake of some street tacos. Here is what they stole from my car - random auto parts. Ill leave the details to protect my anonymity but my GoodYear tires were swapped for some cheap brand. Filters that had been recently replaced now filthy. If your vehicle is taken also keep note like I did if what they took. Apparently this is a regular thing according to multiple online reviews, here, the BBB website and that local PD. A simple ai internet search easily finds the owners. I used this information to provide to my lawyer and if you have been victimized too then notify your local Police where it happened and review options to take LEGAL action. These people are CROOKS plus they lied to us about when to pick up the car to collect extra days fee. This post was intended for informational purposes thank you for reading and if you were victimized too I feel your pain trust me they will slip up worst legally and be held accountable legally karma read more

I had an extremely disappointing experience with this towing company. The parking sign clearly stated that customers were allowed to park for up to one hour, yet my vehicle was towed after only about 30 minutes. I have my receipt and other documentation showing I was a customer at the time. Based on my experience, I believe the towing was unfair, and I am currently pursuing legal action regarding this incident. I will update this review with the outcome once the hearing is complete. I would strongly encourage others to pay close attention if parking in this lot and to keep all receipts and documentation. My experience has left me with very little confidence in how this company operates. read more

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Absolutely HORRIBLE experience. The guy who was working there was harassing every single person who showed up, he was cursing at everyone and would intentionally avoid helping aggravated customers by not being by the help window and was doing this to hold clients from getting their vehicles. He curse at others and at me and then threatened my girlfriend to use the pepper spray and she was just simply talking to him - not yelling or being abrasive, just talking and he grabbed the pepper spray to scare everyone. A description of the guy who was working (he wouldn't give me his name). He's short, bald and maybe a Hispanic man, with a cross tattoo below his left eye and another tattoo above his right eye. I'm attaching the photo of him holding a bottle of pepper spray. ABSOLUTELY HORRIBLE AND SCARY EXPERIENCE! I did not feel safe around this guy and he clearly did not care about his own behavior or how much he was harassing and threatening all customers who came. I learned Ben Abergel is the owner of this scamming towing company and I am in the process of filling a suit with others who were there as this business needs to be shut down!!!! read more

Metro Towing - Employee who was incredibly abrassive, unprofessional, threatening to any customer coming in. Look at the pepper spray in his hand - Roadside Assistance Near Me - Los Angeles, California

Never in my life have I been spoken to as poorly as I was by the employee working here. The second I came in, he was immediately rude and condescending. When I called him out on it, he started yelling and cussing at me and my little sister, telling me to "Eat a d*ck." Beyond disgusting. In top of that, even though the sign that was in front of my car said the towing fee was $270, they charged me $533 -- including a $142 "release charge"? I have no idea how this business is still operating, but given that these people quite literally scam others for a living, it's no wonder they're all so miserable! read more

Metro Towing - Roadside Assistance Near Me - Los Angeles, California

How the fuck do you hit a PARKED CAR in a tow truck? It wasn't merging. It wasn't in your blind spot doing 80. It was sitting outside Ralphs while I compared dinner. Your driver had the entire parking lot to work with and still chose my fucking tail light. I've seen abandoned shopping carts navigate that lot with more precision. You're supposed to pick up wrecked cars, not make them from scratch. What is this, farm-to-table towing? Somewhere in your hiring process, a grown adult demonstrated that he could breathe through his mouth and you said, "Perfect. Give him the big truck." I went in for dinner ingredients and came out with a deductible. Congratulations for ruining my day! AND YOU DONT HAVE INSURANCE? read more

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Said they open at 10am on Saturday... Show up exactly 10am ... Knocked at the door and no one answer... Call and they said was helping other customers... Of course it was lie... Open the door 30 minutes later. read more

Metro Towing - Roadside Assistance Near Me - Los Angeles, California

Scammers who operate on "cash only" and make it difficult to get your car back. Their hours say closed on weekends when you get there but they are still doing rounds with the tow truck to brings cars into the lot. My designer brand sunglass case was taken from car which fortunately didn't have my glasses in them but it's still annoying not having a case. read more

Fraudulent pricing: posted signs say tow charge is $285. Metro charges $533 to retrieve your car and if you question their pricing, they threaten not to release your car regardless of willingness to pay. Seems like a well orchestrated scam. These practices should be investigated. read more

Metro Towing - Roadside Assistance Near Me - Los Angeles, California

I called this company because they were the listed number for the lot I was parked at. A car blocked me in and I was stuck for over an hour. There was no security and I called this towing service only to be treated so rudely. Poor customer service. read more

Metro Towing - Roadside Assistance Near Me - Los Angeles, California

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First I want to say that this towing place has to be working under the table with some of the security guards. I was parked at one of the safest cities out here downtown BURBANK AMC 16 parking. With such a small sign posted to not park. I did not see and was parked where I thought was a parking space. I had dinner at yardhouse and came to an empty space. There was no sign anywhere with metro towing and all the Burbank merchants said there's never been any history of towing. After a long goose chase trying to find my car, Burbank PD tells me metro towing has my car in LINCOLN HEIGHTS the crazy high crime places in LA. The tow fees just don't make any sense 487.00 cash and 503.00 with card When I finally get my car, there's cars blocking me and took extra 30 mins to get out. After reading reviews I was scared that they would do something with my car. My advice is to get car out right away!!! Never trust a towing place with one star!!! It's the scariest thing Get AAA a reputable company or go through insurance PLEASE read more

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Feces everywhere, terrible customer service, will try to hold your vehicle captive, refuse payment, and charge additional days for storage. This place should be held accountable for fraud. read more

Metro Towing - Roadside Assistance Near Me - Los Angeles, California

They are waiting for you will leave your car even for 5 minutes and rude customer service. Terrible experience Charged $533.83 for one hour storage read more

Scammers and theieves they didnt even have my car an hour and charged 533.83. They towed me from a lot that wasn't even authorized for them. Cops were no help per usual. Probably get a kick back from them. Worst experience of being towed. read more

OWNER THREATEN ME WITH HIS GUN. I was trying to get my car back from this company and was met with disgusting treatment from he owner in the front desk. Not only did he throw my license and credit card on the floor and say "we are closed" when it was during operating hours, but he said "I have a piece," threatening me with his gun if we didn't leave. I tried to call the cops but to no avail. It's one thing that my car got towed, but it's another thing to KEEP MY CAR HOSTAGE IN THEIR LOT WHEN I WAS TRYING TO PAY IT BACK. Horrible company and they need to be sued. read more

With so many bad reviews, I don't understand how they are still operating. If I could, I would give 0 stars. Scam, predatory business, as mentioned in previous reviews. They violated laws and rules related to disability rights. They broke every single rule related to proper towing procedures and disability protections. The worker was extremely rude, cursing, and saying, "This is America, I can do whatever I want." And yes I have paid $ 533.82 to release the car , after being cursed and humiliated. read more

I parked somewhere where it said no no parking after 4:00 and when i came out it was 3:45 and i saw that my car is not there they are thives they are very rude and disrespectful do not use this place. read more

I take full responsibility for parking in a private lot, but the way Metro Towing treated me when retrieving my car was completely unacceptable and unethical. The attendant was aggressive, screamed at me, and threatened to keep my car if I didn't pay immediately when I simply asked for an itemized invoice for the $518.23 charge. I paid under duress because I felt UNSAFE. No customer deserves to be intimidated like that. I'm escalating this to the BBB, Los Angeles Consumer Protection authorities and LAPD. If you are going to pick your car up due to being towed, RECORD/ VIDEO THE ENTIRE INTERACTION. read more

They literally threaten your life if you are a woman and alone. They towed my car with NO signage stating who towed it, no violation code, no info to find my car. I tracked it on my car app. as they were towing it. Then they lied about when they towed it, no time on the paperwork. He said he had my car all day. I saw they damaged the entire front end of my 9 day old car and when I said I wanted to file a complaint and make a claim the man there threatened to lock me inside the facility. He wouldn't let me speak, started yelling over me to leave non-stop, as men gathered and blocked the only exit. So I took photos of him, the facility and my car's damage but then he started to close the gate w me inside, with him and these other men. It was horrifying and I had no choice but to get inside my car. The police are aware of the threat he made but it's not considered a criminal act to threaten a woman (or probably anyone) and "attempt" to trap them. I called the next day and spoke to a Jordan who said he was just an employee and couldn't help. I found out this is a family business run by Ben and Jordan Abergel and Fanny Abergel who has been sued before. Fanny Abergel created his own insurance company which is listed as Metro Towing's insurance but it's not a valid company. They had a United Financial Casuality (Progressive) policy which is no longer valid as of 2022. It doesn't look like Metro Towing Inc has any insurance. How is this company legally allowed to operate? read more

This towing company operates with inhuman disregard for the people they exploit. if you cant meet their fees they are allowed to steal your car!?!?! After my car was towed from a CVS lot, after i purchased something. I was met with exorbitant fees and a staff that treated me like I didn't even deserve basic human decency. I explained that I couldn't afford the $500 charge and was met with cold, dismissive answers like "Don't waste my time." Not a single person acknowledged me as a human being in distress. Their responses weren't just rude they were robotic, corporate, and completely void of empathy. It's clear they profit off people in vulnerable moments and take full advantage of a system designed to punish. This is the kind of place that makes you walk away feeling robbed. Do not give this company the benefit of the doubt. They hide behind policy and profit while stepping on people who are already down. I hope they go bankrupt and I will see you in court!! read more

Scammers scammers scammers. Car gets towed hidden signs. 120 price to release but says 530 to release it and threatens to not return your car if you don't pay. Needs to be shutdown not good for the city. I pay my taxes don't need villains like this. Also tow guy that handled the transactions and scamming should try hitting the gym. Really big and obese and needs to do better. It's alright bro I'm sure you're happy with your life. God bless you ! read more

I would not recommend this place. They don't pick up their phone and when they do they just be rude and hang up on you leaving you juts hanging there. They really don't care about you. read more

Beware, this towing business is predatory and unscrupulous. My friend and I were parked in the Grocery Outlet parking lot, 1120 W 6th Street at Bixel, while we were shopping there. We parked in a handicap space and hung our handicap plackard. We came out 45 minutes later with our groceries (including refrigerated and frozen items) and we thought our car had been stolen! It had been towed by Metro Towing. We had to take an Uber to their yard and had no recourse, but to pay $514.80 to get our car back! Even the woman managing the Metro Towing lot could not give us any explanation why it had been towed there. read more

I literally wasn't parked at this one gas station in downtown LA for more than 6 minutes at a 10 minute spot to grab some tacos before a tow truck swooped in and they basically GTA'd me. I honestly thought someone was robbing my car cause my brain couldn't comprehend what was going on. After that I was basically stranded and I had to take multiple busses, walk through dark dingy streets and pay an expensive scooter ride just to get this place after more than an hour. Better yet, I was honestly pick pocketed on one of these busses and my only option was to pay with my phone and they refused that. I'm not even kidding. If Satan ran a business it would be this one. Evil greedy people. Don't park anywhere where it says that this tow company will take your car. Are they really a company or a bunch of thugs who call themselves businessmen? They also fluctuate the prices at their will, and they literally tell you to shut up or come back tomorrow where they'll charge you more if you don't pay them then and there. They literally said that to our faces. We need to start a class action lawsuit against this company. I do not want to see this business operating by summer of next year. I don't even live in Los Angeles I live in Pomona but I never hated a company as much as metro towing! read more

Metro Towing - Roadside Assistance Near Me - Los Angeles, California

Thieves thy illegally towed my car stole my jewelry and cash I had in my car. Then they came up with unreasonable charges and reasons why my car was taken. Also my transmission kids after being towed incorrectly i hired an attorney and will be filling a lawsuit read more

I parked for 25 minutes (from 9:25 - 9:50 am) at the Yoshinoya next to MacArthur Park. I didn't want to leave my car on the street because of how unsafe the area is. My insurance had given me an appointment for some lab work at the medical plaza right next door, and when I came back, two men were securing my car to tow it. This has never happened to me before, and I got scared, they started scolding me for parking there. One of them seemed to be the security guard of the parking lot who probably called the tow truck. I asked if there was anything I could do so they wouldn't take the car, and the tow truck driver just told me to leave it unlocked so he wouldn't have to break it open, which i did not understand. I ordered an Uber to go to the towing yard, and we actually got there at the same time as the truck. Still, they charged me a storage fee and a release fee. The man at the register was very rude to me and to the other guy there that had his car towed from his apartment complex. He looked drunk or high or something. We both payed $518 with card. I only have a part time job now and this was my paycheck, I was very frustrated and crying and this guy just keep saying this like: "You shouldn't have parked there if you don't have money. Are you going to pay or not? That's just how things are." I know now that I shouldn't have parked there, but what they charged feels like robbery, and the way they treated me was horrible. I don't know how these people can live with themselves doing this every day. read more

Scam artists at their finest. Got towed where there was no sign stating I could not park in the Burbank mall area

Terrible company. Towed my car while I was a customer shopping in store. Refuse to provide authorization form for towing. Force you to sign agreement on towing which I don't agree and will not release your car until you sign and pay. Bunch of lossers and jerk. read more

First I have to say to the poor, bitter old man that collected the payment, although you were rude to me, I do hope your life gets better. Can't be upset at bitter old men as they're probably struggling with bigger issues in life or internally. It's never personal. Anywayyyys the problem is that my car did get towed by them however I ended up with a flat tire after they towed me. Makes no sense as I drove over an hour with a good tire before I parked. They said they have "photos" but couldn't show them to me because I have to speak with the manager... who was not there? Make that make sense please. I had a device to put air in my tire but they wouldn't even let me try to pump air in my tire or change my tire and forced me to get out of the yard with a flat lol. Thank god AAA was able to tow me home after and even offered to help me change out my tire to the spare I had. read more

Metro Towing - These service fees don't make sense? - Roadside Assistance Near Me - Los Angeles, California

This company illegally tows and impounds cars. It's theft. They refuse to provide the written authorization form that the lot owner has to give them in order to tow your car, because they don't OBTAIN said proper authorization. Theyre legally required to give you a copy of the authorization, and when you ask for it, they get aggressive, taunt you, threaten you, and in my case, call you slurs. Also when I arrived I was greeted by this massive dog, who's obviously meant to be threatening, but I just thought he was cute. Felt bad for him tho, the floor in there was covered in feces. read more

Metro Towing - Poor guy - Roadside Assistance Near Me - Los Angeles, California

This company is a proven front run by scammers and liars, in cahoots with the lots they tow from. if your car has been towed by them, DO NOT LET METRO TAKE YOUR MONEY. Fight them with everything you have and do NOT let these scammers win. the "employees" who work here (like all the other reviews say) are the RUDEST human beings I have ever dealt with. they're probably upset that they work at a fake job. First, they claim that the lots they tow from have time limits on them. We drove to the lot in question that our car was towed from, took photos and videos of the entire lot -- THERE WAS NO SIGNAGE ANYWHERE. of course, the employee got defensive and refused to look at our proof. Second, they claim that before they tow a car, they go into all the businesses around the lot and ask the customers if their car is the one being towed, then ask the managers to sign off. We called every business around the lot we were towed from and the businesses all said that that never happened. No one from Metro had ever checked in with them. Every word out of the Metro employee's mouth was a lie, and they purposely turned a blind eye when we presented them with this concrete proof. This company is a scam and I will be reporting them to the BBB. read more

Terrible and they steal cars. They towed my car randomly and without permission and taxed for it back.

Fast reply and best price in the city. The person who answered my call was also polite. read more

So make sure youre either the driver of the vehicle when towed, or the actual owner on the registration. It is my father, and they wouldnt let me get it. Thank you Tony for knowing the rules of the towing service & was able to help myself & the Driver get the car out. 4 stars for the dude who didnt know the rules. Thanks Tony read more

Metro Towing is a scam of a company ! They're unprofessional and should be shut down . I was wrongfully towed at the Ralph's parking lot on 3rd & Vermont while I was a customer . I was charged $275 to drop my car if not I would be charged $600 at the impound lot , cash only and no receipt given , that's extortion . Therefore , I spoke to the manager and I was told that the tow company comes on their own . I did my own investigation and have proof that the tow company has spotters working for them strictly on Friday and Saturday nights watching the parking lot which is against California law and is predator towing . I have proof that the tow company slaps signs while minutes later they proceed to start towing a car and opening it up ransacking through people's belongings . Signs are supposed to be up 24 hours legally before towing any car on the property and should not be unlocked without owners presence . Vehicles are being dragged & damaged as well without drivers being held accountable . Some of their company trucks don't have names as well , so unprofessional and bandit . I contacted and everyone else should also contact the LAPD Tow Bandit Complaint Hotline (323)680-4869 asap and should complain about this predatory and extorting of a tow company ! read more

Metro Towing - Proof - Roadside Assistance Near Me - Los Angeles, California

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absolute worse customer service any business could have. The employee working 12/27 said their shift was about to end right before 1am was the absolutely rudest human being. derogatory, condescending and completely unprofessional. This tow company supports discrimination when upholding policy and CHOOSES to continuously ROB the neighborhood workers of Pasadena, They are taking advantage of people in the community REPEATEDLY! read more

Will tow your car out of a legit parking spot and make you pay cash to hide the transaction and pocket the money.

According to my Tesla app logs and security system, a person affiliated with the towing company unlocked and opened the left rear door of my vehicle without my consent. The vehicle was fully locked and secure prior to the tow. I did not authorize anyone to access the interior of my car, and there was no mechanical or legal reason for the door to be opened. I possess timestamped Tesla app records showing the unauthorized door entry, and video evidence also available through Tesla Sentry Mode. This action constitutes unauthorized entry into a locked vehicle, which can be a violation of: * California Penal Code §10852 - Tampering with or injuring a vehicle * California Vehicle Code §22658(d) - Liability for damages arising from negligent or wrongful conduct by a towing company * Potential trespass and invasion of privacy under civil law I have reported this incident to the Los Angeles Police Department, and an official police report has been filed. Lawyers: it's an easy case to sue them. read more

Says they accept card, but only want cash to keep it off their books, scammers.......

Terrible company and terrible service! My car was evacuated by mistake! I had to leave work and pick up my car! At the same time, they damaged my car !! read more