Hit a metal steel plate on 3rd St., which slashed my rear passenger tire this morning. Called AAA, who sent Charles from LA Tow. He was super-quick, thorough, and very friendly. Highly recommend this place. read more

LA Tow - Towing Near Me

Rating would be negative if I can do that. LA Tow is AAA's primary towing contractor in metro LA. Must be because it's cheap. My car was in an accident and not driveable. Call AAA at 10pm to request a tow, LA Tow was assigned and provided a 45 mins estimate. 43 mins later, tow company called and said they "got busy" and will now be another 45 mins. At that point, I called AAA dispatch back and requested a new tow company to be assigned. AAA said they would check with tow company to verify ETA. Another 45 mins past and tow company says it will be another 45 mins. I called AAA back and they finally said they will look for another tow company. I even explain I am on a deserted road with no street lights, not walking distance from anywhere safe to wait except inside the car and no toilets nearby. While this was ongoing, I called roadside service provided by my credit card company and was assigned a different tow company. That tow company gave me a 30 mins ETA and the tow truck arrived on time. At this point, it was 12:40am!! Do not use LA Tow, they overbook and will take jobs from higher paying customers and leave AAA customers to wait for hours. I am also cancelling AAA as this is the second bad towing experience I've had from AAA. read more

Called AAA because my car wouldn't start and they assigned me to Jose with LA Tow. Jose got to me quicker than the anticipated timeline, he was friendly and easy to talk to. He explained everything and was quick. Thank you to Jose's fantastic service. read more

My car wouldn't start, and Cristian R. came and saved the day!! He showed up within 15 minutes, was super friendly, and replaced my faulty battery in minutes. Couldn't recommend him and LA Tow enough. If I ever need roadside assistance, I hope I get Cristian again. read more

LA Tow - Towing Near Me

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This place conducts fraudulent business practices. Been having an issue with this contractor that is supposedly contracted with AAA to provide services. I have called countless of times to get a battery replacement the battery life stays 59% which means battery clearly needs a replacement. The first technician came out and even informed me that we need to call the battery technician. Once we did he didn't even test the vehicles battery he just simply recharged it and said he couldn't do anything since we don't have a receipt. Keep in mind this battery was replaced back in 2022 which AAA and I already verified with them that it's under warranty. So the moral of the story is the battery technician said it comes out of pocket for the company to replace the battery and basically they were doing half job and didn't want to go above and beyond to help. When there's clearly a record that states this battery has an ongoing issue and needs to be replaced. I also verified with AAA supervisor and they state that they pay for the battery to a third party so it's clear that they are doing some shady business. CAUTION If you deal with this company you are at their risk. I would avoid them at all cost. read more

LA Tow - Towing Near Me

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Dishonest company, dishonest practices. Like the other 1-star reviews, I hope AAA does the right thing and voids their contract. It's unlikely there are any willing return customers. Required a tow through AAA, and the longer route via the highway was mapped out for the charge, even though we ended up taking a shorter route on the local streets - which I verified as 7 miles less. Driver informed me that they could not adjust cost at time of drop off. I attempted to dispute the charges through AAA who would only accept the company driver's statement. But after waiting over 1hr in the heat for your tow, realistically, it's difficult to turn down the service. If you are forced to ride with the company, make sure to video record the drive- and also that your seat belt is present and working.. which was another issue... read more

I would like to put in a good word for Juan! He went above and beyond with helping me get my car towed for my service request! Juan is professional , courteous and an expert at his job! He was able to ensure I was in a safe place while he quickly secured my car on his truck. He ensured I had a ride back, and also ensured that I was getting the help I needed after the tow was complete! He made a horrible day that I was having a lot better! I Highly recommend LA Tow!! Thank you again for your time and help Juan! Your incredible!! You went above and beyond and I really appreciate everything!! read more

I called AAA for my flat tire and L.A. Tow was dispatched out to me. Martel was the tow truck driver and he was awesome. Very professional, quick and polite. Thank you Martel for an enjoyable experience for a not so enjoyable errand! read more

My recent experience with LA Tow was mediocre. It was raining heavily that day. The phone rep called to say step out of my car, that the driver had arrived and proceed to his tow truck. When i flagged him down and pointed him to my car, he signaled me to get in his truck. He said its easier to find the car. I explained again very clearly where my car was and he rolled his eyes at my refusal to get into the truck. I have issues eith my knees and didnt want to climb into the very high truck until it was time to proceed to the my tow destination. Overall, he did his job, towed my car but his non verbal discontent and rolling of his eyes would have made for a better experience. We sat in silence most of the over 1 hour drive until i spoke but they dont pay him to speak so my review is mainly a mediocre score because i find it rude to roll your eyes when clear instructions and description of my vehicle was given on the phone prior to his arrival and he could have followed me in the parking lot to my car if im saying i dont want to get into the truck that also smelled terribly. He mentioned it wasnt his truck, so not his fault but still... read more

Great service soon as I was connected with them they came within minutes big shoutout to Charles really nice guy super helpful thank you guys read more

Good experience overall but a little pricy after it was all said and done! They towed me from La to Riverside!

Hi, my name is sury ! I had called AAA cuz my car broke down on the side of the freeway and im pretty sure this is the company they dispatched ! To say I had a great experience was an understatement ! Victor showed up in 10-15 min and provided amazing customer service. My distance was a little far to go but he was such a kind and considerate person I was very lucky to have gotten him as my driver! Thank you LA Tow read more

I've never seen someone drive a lil tow truck like Hugo. He came to tow my grandma and I out of a parking lot when our car key refused to turn. He arrived 10-15 mins earlier than estimated, and tried some WD-40 on it just to make sure we didn't need a tow. He was very kind and personable during the ride, which was nice to experience during our stressful evening. I assumed he would just park the car on the street outside my apartment, but he somehow managed to back it into my tiny covered parking space with no problem. It was the craziest thing I've ever seen-we had to pick our jaws up off the floor. Can't speak for anyone else's experience but I have nothing but good things to say about Hugo from LA Tow. Highly recommend. read more

LA Tow is cheating AAA members for a simple Battery change asking to pay Labor fees and Tax Today my son requested AAA for Battery iTrouble the technician showed up Late and after checking battery was asked to replace new battery my son okayed to do so but here is when things changed the Technician told him he will charge $100 for labor on top of Battery plus Tax , which is unheard of this is insane ! I spoke to technician and he passed on the lInfo for his Manager MJ at LA Tow to talk with MJ has been advising his tech to charge all AAA member Labor fees thats crazy! I got on call with MJ. So called manager very Unpleasant and Rude after addressing the Labor charge concern he did not care about it he told me they charge that to all AAA members i told him i am Loyal AAA member for 33 years it did not matter to him and gangs up the call very In competent , Un professional cheating Members and money grouching these people need to be Taken off contract i have already escalated with AAA membership they were also Shocked of this LA TOW non compliance! I will voice this for all AAA members to speak up and Deny such fraud. Members don't have to pay Labor fees ! read more

I will never recommend this company to anyone and like others have said, I hope AAA stops contracting with them. I got a flat while driving home, and had my car towed to my apartment garage. I called for a second tow two days later so I could take it for service, and immediately on the phone the driver says "we can't fit in your garage" without even coming to see it. I informed him I was just dropped here 2 days ago so I know they can fit to a certain extent. Plus my building has a grocery store on the ground level, so delivery trucks and moving trucks fit in a certain area daily, so they can fit too. They agree to come, but upon arrival say they're here and they're not. I'm standing on the street looking for them, no where to be found. And every time I call back to help us find each other, I'm only connected to the office dispatch and not the driver directly. They refused to connect us. Dispatch even hung up on me. Eventually I saw the driver and spoke to him about a meeting point to bring my car, and he was giving me attitude about how I gave him the wrong address, when it's clearly written down and correct. If he had called me directly at arrival we could have figured it out sooner. We had to meet on a side street entrance that he cannot enter size wise, but he said he would wait there while I went to get my car and drive it out. When I came back 1 minute later driving my car, he was gone. I called back and they said supervisor MJ told him to leave. No reason given, but a huge waste of time. Absolutely horrendous customer service. read more

LA TOW was the company AAA sent to help me tow my Truck. They Safely towed my Truck to my mechanic. They showed up fast and communicated with me arrival time. They were professional and very friendly. I highly recommend their services. Thank you LA TOW for helping me. read more

Horrible Service, and terrible human. I called for a service tow because my car died on me. Gave the address and everything to find me. Kept AAA tracking on, watched him drive, stating he has arrived but nowhere to be seen. He was 3 blocks away no where near where the address that was provided. after walking up the street to wave him down. he stared at me from his window and drove off when he could have easily made the left turn. I called AAA and the driver stated he was waiting for 10min. when he has just "arrived" on my tracking. 10 Min my ass! And he was no where near the address. try 3 blocks away! Sad guy read more

So put in a request for service through AAA and under the notes for the driver section I stated that I may need a tow. Well the driver comes but he's in a pick up truck which was confusing to me because I had stated I may need a tow but nevertheless, he checks out the car and agrees a tow is needed. So he calls back in an the entire conversation is on speaker phone so I can hear what the other party on the call is saying and the driver requests a tow and I was told, they will be here in 30 minutes. No worries. I wait for over an hour. No one comes and I had called numerous times (even left two voicemails to find out the status update on the tow truck). Finally, the security guard answers the phone and says that they closed at midnight and everyone left. Mind you when the guy came and called his co-worker for the tow, that was at about 11:40pm. So if you guys were going to close at midnight...why not say something to me? Or why not have someone call me to tell me we close at midnight and can not accommodate your request? Something. But no, instead, no one called. No one updated me and I've been sitting here for over an hour stranded. I wouldn't recommend this place to my worst enemy. If this is how they do business, you're better off calling somewhere else. Just my honest opinion. read more

Improperly supported my car when printing it off dollies, crashed the front bumper and headlight, and denied responsibility despite a witness and dash cam footage. Completely unprofessional and a safety risk. Will almost certainly be moving forward to small claims to deal with this. Under no circumstances should you trust this company. read more

Luis excellent Operator world class service for AAA MEMBERS, Luis went beyond what most drivers would have done battling for my vehicle with me against official police tow who just cared about commission, Luis politely persuaded the CHP and OPT TO RELEASE MY VEHICLE! Stating thats my member! Thank you Luis for saving me a 1000 Dollars i did not have. Thank You Luis!!! MARINE!! Once again fighting for the little guy!!! read more

I needed a tow because my car wouldn't start. Juan came out to help me, but before the tow, he inspected my car to diagnose the problem. Thankfully, Juan helped me turn on my car, so no tow was needed! I appreciate Juan because prior to this, I was testing my car battery, trying to jumpstart it with another car, etc... Thank you for your service, Juan! read more

Unfortunately I have had to use this business twice. AAA dispatched them to me after my BMW M3, broke down in Los Angeles. The most recent time a guy named Corey helped me, I don't remember the name of the other driver. Both times they were professional and nice guys. They got me and my car home safely and quickly. I hope I don't find myself in a position to need a tow again but I sure would ask for them. Two thumbs up. read more

WARNING: Please DO NOT use this towing company. I will file a complaint to AAA and hopefully they will stop contract this towing company. I had a flat tire at work and called AAA for roadside assistance. LA tow came in to replace the spare tire for me. Unfortunately, the incompetent person from LA tow cross thread 2 lug nuts on the spare tire. When I took my car to replace the tire, they could not remove the spare tire (unless to break off the wheel stud). Not to mention the tire company told me that the car was unsafe to drive home and suggested me to tow it back home which I did. When I called AAA to complain about this, they just sent me directly to LA tow. I talked to two separate people one of them was MJ. They told me to take the car back to their shop which was over 45 miles away and I would have to spend another day to get my car fixed. Bottom line is - How can I even trust this shop to fix anything when they cannot simply put on the spare tire correctly. The fact is they might damage and destroy my car even more. Thanks, but no thanks I will cut my losses and take it to my own mechanic to get it fixed and reserve my right to file a lawsuit against the company. This is the worst tow truck company I have ever seen. I should have asked my co-worker to come down and replace the tire for me. LA tow - TERRIBLE service, POOR skill set technician and unreliable. BAD NEWS.* read more

Jose was absolutely amazing! Not only was he courteous but arrived in less than 30 mins. The quality of work was superb to say the least. Works clean and efficiently. Explained the process when asked. Definitely recommend. read more

My tire was out of air and I stopped at a 76 gas station to only get air from a broken air machine that stole my money. It didnt add air in my tire so my tire had released pressure down to 21 and I could not leave. I was stuck. Called Triple A then Rudy came. HE WAS SO HELPFUL and informative and he even was able to calm me down and make helpful recommendations. HE DESERVES A RAISE! Thank you Rudy! read more

LA Tow - Lets hope I can get my money back. This gas station manager was not helpful. Not nice. - Towing Near Me

It's a terrible place and extremely inefficient--especially the manager, MJ. I wish AAA did not contract with them and if I call AAA I will definitely request that I do not work with LA tow. The towing business has a scummy connotation because of places like LA tow! The battery technician screwed up the computer/accelerator when he changed the battery and knowing they screwed it up the manager said he would fix it, AAA gave them the contract to tow the vehicle back to their yard and then LA tow did not accept the car or responsibility for their screw up. TLDR; scummy manager and corrupted business - DO NOT USE! read more

Today I discovered that not all AAA technicians are created equal in terms of care and consideration. I was fortunate this time to have Jaime from L.A. Tow dispatched to handle the battery replacement in our Ford F-250 work truck. Jaime responded promptly and made quick but careful work of the job which was Remove and Replace the Battery. Much better than the work I had done in Inglewood last May. Jaime was professional and courteous too. He even tested the alternator/voltage regulator to make sure they were in good working condition. Thank you again Jaime! read more

Whenever I call for AAA roadside assistance from the DTLA area, it's always been LA Tow that shows up to the rescue. Whether it's filling up my tires or assisting me with a flat tire/putting on my spare, the driver that arrives has always been super friendly, professional, quick, and efficient. Thanks LA Tow for the many years of excellent service! read more

The most incompetent people ever. The first guy they sent out straight up left because he didn't know how to get my car out of my garage. He literally said "This is too much work" as if I hadn't already paid him $300. Then, the genius damages my gate and then literally drives off without saying one word to me. When I called in to management to complain about my gate, they completely ignored me. read more

WARNING: Please DO NOT use this towing company. I will file a complaint to AAA and hopefully they will stop contract this towing company. I had a flat tire at work and called AAA for roadside assistance. LA tow came in to replace the spare tire for me. Unfortunately, the incompetent person from LA tow cross thread 2 lug nuts on the spare tire. When I took my car to replace the tire, they could not remove the spare tire (unless to break off the wheel stud). Not to mention the tire company told me that the car was unsafe to drive home and suggested me to tow it back home which I did. When I called AAA to complain about this, they just sent me directly to LA tow. I talked to two separate people one of them was MJ. They told me to take the car back to their shop which was over 45 miles away and I would have to spend another day to get my car fixed. Bottom line is - How can I even trust this shop to fix anything when they cannot simply put on the spare tire correctly. The fact is they might damage and destroy my car even more. Thanks, but no thanks I will cut my losses and take it to my own mechanic to get it fixed and reserve my right to file a lawsuit against the company. This is the worst tow truck company I have ever seen. I should have asked my co-worker to come down and replace the tire for me. LA tow - TERRIBLE service, POOR skill set technician and unreliable, untrustworthy. BAD NEWS. read more

If you need a tow AND MORE, this is the team! These guys went above and beyond, trying to get my truck back on the road today. I was stuck in a very busy and very tight parking lot. These guys were pros, got it out of there in no time. I recommend these guys and so courteous, I'm 100% handicap, they accommodated my situation. If I'm ever stranded again, I'm looking for them again. - Frank read more

One year ago, they damaged my car whilst towing it. The exhaust detached from the vehicle frame during transport. I filed a complaint, and of course, they denied culpability. Due to my frustration and lack of time, I ended up paying for this repair without any compensation from LA Tow. Fast forward to today, I needed my vehicle towed once again. I called AAA, and they assigned LA Tow as the carrier. I waited for an hour for the truck, only to receive a call from LA Tow's dispatch that they were refusing to tow my vehicle due to the claim I filed last year which - again - they didn't even honor. After today's ordeal, I will be reopening the claim that I filed last year to recoup damages. I will make it hell for them; that is what this piece of shit company deserves. read more

Car wouldn't start. Called AAA at 6:30pm. Jose showed up within 25 minutes. Diagnosed the issue quickly and had the battery replaced within an hour of me placing the call to AAA. Absolutely amazing customer service. Can't recommend L.A. Tow and Jose more. read more

I called a tow truck to take my vehicle to the mechanic, I was told 15-30 minutes then was told that with traffic it would be longer which was fine. I called every hour or so to check up and by the time the tow truck came 8.5 hours after I called it was too late in the day to get it to the shop. I thought it was fine because they said they add the after hours code to leave the vehicle inside of the mechanics lot, but then said they didn't and just left it out on the street by their shop where it didn't run and couldn't move it. I filed a refund request and they said they filed it and to call back, I have since called back every week and they said they aren't giving me any sort of discount read more

They responded to my AAA request. The tow truck driver was nice and very helpful. The jump was easily fixed and he gave us the go ahead after double checking the battery status. read more

La tow came out for a battery problem and the tech claimed it was good, a day later the battery died again. The next LA Tow tech said the battery was nor good! This tow company works for AAA! Beware...terrible service! The worst is that my battery is suppose to be under warranty but because it had to be replaced before they said that the time ran out! Double a lot of these companies polices and warranties, there is a lot of double talk going on. read more

My first time being towed today and Hugo took care of me! It was quick and easy to get over to my mechanic and he was really cool!

I would not go with this company at all. If you want good customer service and want things to go smoothly then this probably isn't the company for you. I have COVID and didn't want to expose people because I live in an apartment building. They suggested still coming downstairs to show my ID Instead of sending my husband downstairs with my ID the Hispanic male just got into the truck and left. As a woman I'm stranded in DTLA all because they expected me to expose people to COVID instead of taking my ID from my husband. Over the phone they were very rude and non responsive. I'd just really recommend skipping this company all together because had the situation been worse they lack so many of the basic yet necessary qualities it takes to do a simple lock out. read more

Horrible, customer service. Beware of these incompetent people. They were called out to do a simple job. They refused to move my car because the driver was lazy whd didn't know what they were doing. They said the job couldn't be done. They argued, yelled at me abd left me in the rain. All while being hostile, disrespectful and racist. DO NOT USE THIS COMPANY TO EVEN TOW A SKATEBOARD. They are completely rude and incompetent and worse... THEY LIE. Racism is never okay. Maybe employees should be trained not to talk trash about their customers in another language THEY ASSUME the customer doesn't understand. read more

LA Tow - Her jw q picture id their competitor completing the job that LA tow said couldn't be done. LA TOW ARE A BUNCH of LIARS - Towing Near Me

Triple A requested service from LA tow for me. LA Tow took 90 minutes to show up. They called me on the phone, I asked them to meet me by the entrance of my parking lot so I can buzz them in. They hung up on me and I never heard from them again. I tried to call back and they kept rejecting my calls. I called triple A, and they told me LA Tow left and they refused the request. I just wait for nothing. Wasted my time. Trust all the negative reviews. They really suck, you are better off hiring other company. read more