Update on Inter City Towing Experience ....so after being dispatched to our flat tire service call and making us wait 7 1/2 hours total ....the driver finally shows up and yawns as he gets out of truck then nonchalantly says hey I apologize....I fell asleep about 4 1/2 hours ago after we spoke and I told you I was five minutes away to fix your flat and I just woke up. Then he discloses that he does not have a tire jack ....and our car service request was a flat tire service request call !! So my wife asked the driver hey isn't that kind of irresponsible to show up 7 1/2 hours later to a flat tire service request with no tire jack and his shrugs and shoulders and says oh yeah I guess so . Ultimately, forcing us to have a car towed instead of just putting on the spare tire . Unbelievably unacceptable, pure trash, towing company !!! read more

Inter City Towing - Do not allow Inter City Towing to be your service provider. They don't care and will leave you stranded - Towing Near Me - Los Angeles, California

0/5 stars: As a reviewer who typically avoids leaving negative reviews... trust me when I say if AAA uses this company as your dispatch get on the phone ASAP with them and go full Karen to get them to switch your provider. You DO NOT want this company coming to your aid. We waited 3.5 hours of having endless ETA go from 120 minutes, 45, back to 120... and then down to 30 just to eventually jump back up to 109 minutes yet again. It was extremely evident that this company was accepting the request from AAA, and then getting it in their cue dock to decide they didn't want to come to the economy lot at LAX (which is no where near the downtown traffic at 3 am). AAA literally had to transfer our service request to a reliable company from Whittier over forty five minutes away. Extremely frustrating and beyond disappointing service for a company only 10 miles away. If you are considering using them for even a simple battery jump, steer clear you will be sitting for hours with no result. read more

Inter City Towing - service wait time after being reset ETA four times - Towing Near Me - Los Angeles, California

Classic car owners beware! These morons blew up my transmission and are trying to stonewall me on fixing it. I requested AAA service to take my truck from my house to the shop for radiator replacement. These guys picked it up with their stinger and threw it in gear after, totally shaved off and sheered pieces inside my transmission. It won't park in the exact spot they picked it up from. It won't event park in first or reverse. The car mechanic called me asking why it wouldn't park when it got there. I called to try and report it and the torta they got answering phones blocked my number. TLDR THESE GUYS BLEW MY CLASSIC CHEVY'S TRANSMISSION THAT WAS JUST REBUILT AND BLOCKED MY NUMBER. THEY ARE DODGING ME. USE ABSOLUTELY AYONE ELSE! AAA has been notified. I will turn your trucks away for the rest of my life read more

Honestly it physically pains me to give them 1 star, I would like to give them negative infinity for the appalling "service" I received from them. My car needed a tow and after waiting for 3 hours for this guy he suddenly laughs and blocks me without even telling me cancelled (see attachment) with my classic car (after reading another review on here it seems they're not good with classic cars). Not to mention this is his area of expertise and he didn't know how to get through one road closure. At the very least had he said he couldn't do it and he was sorry it would've been fine, but the fact that he blocked me and said nothing. I'll make sure AAA knows to never dispatch this company ever again. read more

Inter City Towing - This is how their tow truck driver talks and does business. - Towing Near Me - Los Angeles, California

Worst tow company I have ever dealt with. Had me waiting from 4:30am till 8:10am then said they don't have a driver available. No customer service skills had to complain to AAA everyone stay away from this company they super sketchy. read more

Absolutely horrendous communication and no service provided. AAA contracts this company out and we were stranded in DTLA at midnight with this company NEVER coming. We got roadside assistance elsewhere and even though I called to cancel the request as it was unneeded at that point when we were able to go home at 2am, tell me why I got a call at 5:30am from this place, saying they're on the way? They claimed there was a glitch in the system, but I'm not sure why they didn't bother to call AAA first about the request? Not only did they keep us in the literal dark for hours with empty promises, but then they ruined my sleep after a stressful night. Super shady and lame company - do not ever try to use them because they'll only waste your time without any concern for your wellbeing. I hope AAA cuts their contract with them asap. read more

Really fantastic service. Incredible fast. Ryan even showed up 30 minutes earlier than expected. Ryan was very knowledgeable and did absolutely great at not causing any damage when opening the door for us. Great customer service, great vibes, safe, fast, kind, and reliable. Ryan succeeded my expectations and I am grateful for him going above and beyond. Ryan at Inner City towing saved me time and peace of mind. I valed this service big time. Thank you so kindly! read more

One of their drivers "Ray Shaban" hooked jumper cables up to my fuse box and caused over $1,000 worth of damages. The company said they would pay for it but they blocked my number. NEVER work with them! read more

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Saved the day! I was involved in a low speed fender bender, near downtown LA. I was on my way home to the SF Bay Area, with near 350 miles to go. Horrible visions of how, logistically, I'd get the car repaired filled my head. More importantly, how was I going to get home? ICT came up as a recommended provider, through AAA. Driver arrived quickly, beating the CHP, to the side of the highway. He was determined to get me home, that night. When the crowbar proved inadequate, I was hooked up and towed to their yard, where a couple other guys were waiting. Three guys, a chain, hydraulic jack, and some zip ties later had me road worthy. Thanks homies. #notallheroeswherecapes read more

Inter City Towing - Zip tied front end damage. - Towing Near Me - Los Angeles, California

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If there was an option for negative five stars, I'd do it in a heart beat. In short, AVOID AVOID AVOID! If you value your time after any car mishap... AVOID THIS COMPANY. This is by far THE WORST tow truck "company" I've EVER come into contact with. They are liars! They are Unprofessional! They kept giving us the run around and different arrival times. Each time I'd call for an update, they'd switch their arrival time. I later figured out why. The driver that's supposed to be "in route" to me would take another job all while claiming to be in route to my location. Had they been honest, we would've canceled...but we thought they were on their way. Waited for 4 hours. Rude, inconsiderate, UNPROFESSIONAL, should not own a business. I would never give them a cent of my money. Trust all of the 1 star reviews. Every reviewer can't be lying. "Someone" is the common denominator here. read more

0 stars if possible. I wouldn't recommend this tow place to anybody. They lied about their hours and pricing which results in me paying $300 for me to get my car. I was told it was going to be $100 per day and instead they charged me $150. Send all of your enemies here cause they'll surely be scammed. read more

Horrible experience. The driver was very rude, unprofessional and left my car in the middle of the street. I had to push it back after he left to make sure it was in a parking spot. Horrible horrible service. Wouldn't recommend this place to anyone! HORRIBLE SERVICE!!!!! read more

Great service tech, he was funny, helpful, and reassuring. A relief to see at 4:30 am with a flat tire in a rough neighborhood. Thanks for the help! read more

They just lie, they say they will arrive and they never arrive, the worst towing service, look for other companies, I don't understand how businesses that don't make an effort for the customer continue to operate read more

Just want to commend Hampton on his caring and professional service. Through all the adversity with respect to the road closures we experienced today due to the marathon, he maneuvered with ease and we arrived safely. He's definitely a keeper! Thanks again for your service. John Lemons read more

Inexperienced driver, without proper equipment, tried to move my motorcycle without my help, dropped it, damage engine guards, pannier box and helmet. So far about $2500-$2700 in damages. AAA said the company would contact me by 03/20. So far no contact. Driver only had two tie downs so I had to go buy two from O'Reilly auto parts. Driver was nice and apologetic. He was very inexperienced and poorly equipped. Driver claims company makes him buy his own equipment, such as tie downs and other stuff! Spoke with the tow company today. Mgr Wendy said one of her staff would call me and arrange a time to look at the damage. Dupree called me a short time later. He came out around 2:45, looked at the damage. He told me to go get the estimate, send them the bill and they'll take care of it, including helmet replacement. read more

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Requested a tow service from AAA and a technician named PEDRO was assigned to us. He was amazing and bilingual which was nice for my grandparents who mostly speak Spanish. He was fast and patient with me even after I almost gave him the wrong address. Super nice guy and can tell he's an honest man . Great service! read more

If I could, I would give this company ZERO stars. To make a long story short, I waited a total of three hours for this company to tow my car. The ETA kept getting pushed back & the company never reached out to me to check on me or anything. They called once to get my location which should have been relayed by AAA but whatever . Please be aware before requesting services from this company. I'd look at other options before settling with Inter City Towing. Plus I was stuck on a bad side of town & people were coming up to my car so that just made the experience even WORSE. Luckily they did end up coming but there was no apology on the wait or even a "hi, how are you?". Once again, be aware. read more

Last Sunday, after waiting over five hours for the first tow company AAA assigned me--who never showed up--Wong (Wang?) from Inter City Tow finally arrived. That midnight by the beach was freezing, my car wouldn't start, and after waiting so long with no show from the other company, my phone was also about to die. I was truly frustrated. AAA eventually sent Inter City Tow, and Wong even arrived earlier than the ETA AAA provided. Seeing that I was cold, he first let me sit in his truck to warm up while he carefully and professionally secured the car to the tow truck, checked everything multiple times. He then towed my car to the designated location smoothly, without any issues or drama. I am very grateful for his professionalism and empathy--his help was both skilled and humane in a stressful roadside situation. I sincerely appreciate Wong's help. read more

Zero stars!! I never knew I could be so appalled and disappointed in a tow truck company but here we are. I called AAA to have my car towed about four blocks away to a muffler shop. After two days of them saying they were going to arrive and then not coming, they finally showed. Inter City Towing. Firstly, when the tow truck driver got into my car to roll it back he broke the front seat. The whole back of the seat went completely flat. He joked that he must need to lose some weight. He then proceeded to load the car up on a flat bed and drive it the short quick distance to the muffler shop. I was about five minutes behind him to follow him there. When I arrive, a woman comes out of her house across the street with another guy and yells that the tow truck driver messed up my car. She saw the whole thing happen and he doesn't know what he's doing. When he stopped, it hit the front of the flatbed hard twice because it wasn't tied down properly in the back. Sure enough my flip up lights on my super cool 1984 300 ZX are now crunched and popped up and will not close. The nose of the frame is bent, and there were little chips on the bumper and paint. The driver unloaded and took off. We immediately called AAA because surely this is something covered by them. They directed us to deal with the tow company directly, which is another really disappointing factor on AAA's part. After reaching out to inter-city towing several times and not getting a call back or email back. Basically being ignored. Then going on their yelp and seeing all the other people that are so frustrated with how they do business and straight up lie. We actually finally went down to the location and were able to get a managers contact. This actually seemed positive since the Manager did get back to us and asked for more information, but now he is telling us that there's nothing he can do and that it's just been denied by their GM that they had no wrongdoing and it is impossible that damage was done by them. I already paid the $400 to get my seat fixed and figured that was a wash because I need to drive the car. But the estimate of 4K in total for the front end damage is not something I can just walk away from since I was gearing up to sell my classic baby and the value tanked. I feel completely gaslit by these jerks. Are you telling me your driver doesn't even admit to breaking my seat??? This was so clearly their fault and with the addition of to two witnesses, I'm going to take them to small claims court. I've never done this before and really don't have the time to, but I'm not going to let them get away with this. They can't just get away with screwing people over. If only INTER CITY TOWING was a half way decent company to begin with. Please save yourself the drama and headache of this company and use someone else. I will also be petitioning AAA to do the same! read more

Inter City Towing - Towing Near Me - Los Angeles, California

Made us wait hours for a tow and then never showed up. Avoid! That's really all there is to say read more

Worst towing experience. They had my friend and I waiting for over 4 hours and would constantly change their ETA. Who owns this joint seriously? read more

Called at 5AM needing a short tow--lady on the phone kept playing games. She asked for the pickup address, repeated it back to me, then kept transferring me to her "other phone" only to pick it up herself. I gave my location 3 times and still got transferred again, then she just stopped answering. Too early for all the games. read more

Called for emergency assistance on East LA freeway. Inter city was notified by AAA to come and they NEVER showed up. We were in a precarious spot with four lanes of traffic flying past us. After more than an hour wait IN 100 degree heat we received an update that it would another 90 MINUTES. Thanks Inter City Towing and AAA for nothing! read more

Pedro was amazing. Polite and professional. He really knows his profession. Would recommend Inter City if you need roadside assistance. The best read more

Wow All I can say is Wo0o0ow !!!! Inner City of LA you have got a real one. Seriously Chris was our tow specalitist tonight and did a hands down amazing job. We had 2 other tow companies come out. No one could help us. But Chris your New driver could and saved our day!!!! Thank you so much! What seemed to be a impossible situation apparently not that big of deal for Chris. This was by no means a typical flat tire situation. But Chris was determined to help get me and my kids home safely and in a timely matter!. He put on his maguire hat and got the job done ! Thank you soooo much!!!! Inner city this guy Chris is a keeper!!! read more

This towing company is not helping at all. The service is very very very BAAAADDDD. They towed the client's veh and they can't locate where they towed it, plus they are hard to get a hold of. read more

To Wendy and or Carl and all management: I want you to know how happy and blessed I was that you send us Mr. Cruz! He's not only a great tow truck operator but is amicable, and very professional! He makes me only want to choose your tow service from here on! You rocked Mr. Cruz thank you so much for helping me I'll also let AAA know that you saved us for being without a ride! Once again, I am glad you have been his amazing person in your team ! read more

Horrible! Doesn't answer the phone. I called to complain about one of their drivers who tried racing me and was not letting me over when I had my blinker on! You do not race another vehicle when you're driving a tow truck! Unacceptable behavior and then they also took my photo and video. Unacceptable. I did nothing wrong besides speed up to get in front of them. read more

HORRENDOUS! I searched every reasonable explanation why we received such poor service from this company who was referred to us by AAA. I want to say they are just incompetent in every aspect but they are also rude, and unhelpful. I called so many times and they hardly ever answered the phone and when they did they rudely hung up as I was politely trying to inquire and get information about my car. The insurance adjuster was also being given the run around. Reclaiming the car was an arduous process. They kept telling us they didn't have the car, and made it very difficult for the insurance adjuster to examine the car after the accident. It took too many days for them to tell me my car was in fact at their tow yard. There needs to be consequences as their business practices appear unethical. AAA needs to drop their contract with this company. read more

This was the most terrible service I've ever received. They CONSISTENTLY lied about arrival time (45 min estimate) turned into a 3 hr wait. Second, the person who arrived smelled awful, invaded my personal space, kept touching my arm, and had a total power trip. AAA IF YOU ARE READING THIS. PLEASE DROP THIS COMPANY. TERRIBLE. TERRIBLE. TERRIBLE read more

Worst towing service in Los Angeles. Everything about them is horrible from service to wait time to the drivers. After waiting 3 hours for a tow with a child in the car, one of there drivers finally arrived just to lie to my face that he was not there to tow me he just randomly drove to my exact location, then when I called to get the eta of the driver for me found out the last driver the one that wasn't there for me canceled my call saying my car was boxed in by cars when I'm in the parking lot of a now closed business who was blocking me the business was closed!!!!!! And mind you I still have a child in the car we both very cold. Finally got a tow 2 additional hours later whole experience roughly 5 1/2 hours So PLEASE BEWARE IF YOU USE THESE GUYS EXTREMELY Unprofessional read more

Their service was extremely poor and slow. I waited 2+ hours for a dispatch to finally call & confirm it would take another 30 minutes to arrive -- I only needed a one mile tow! The status updates were unreliable from their part, constantly bouncing between dispatch drivers who hadn't even left their station until I called repeatedly to follow up. It seems the only way to get any service is to flood them with calls. Good luck getting home with them! It's disappointing to say, but this experience ruins AAA SoCal's reputation. I expected much better. read more

we waited six hours on two different days for tow trucks that never arrived. This is the worst service. Never never use them.

The worst tow company ever. They had me waiting 5hrs with my children until I could get towing to a Honda dealer. Waited from 5:30pm till 10:45pm once they showed up the tow person tow my car to the Honda dealer and made it worst by backing up my car to a wall and breaking the tailgate lights and denting my trunk. So disappointed and frustrated with the outcome. Now I have to figured out how they are going to pay for my damages on my brand new car. read more

0 communication from them when we used AAA tonight and they left us in the dark for close to two hours. We ended up being serviced by another company thanks to our friends roadside assistance company working a lot faster. Just some honest updates on ETA would've made a major difference as the whole situation was very dangerous and frustrating as we were in a sketchy area and it was very late. If AAA says they've utilized their service good luck. read more

I was scared about getting this company as my tow because of the bad reviews but the guy I got came quick respectful and helpful, the reviews here don't add up but hey I wouldn't doubt them after the service. read more

Daniel of Inter City Tow was right on time! He was very polite and efficient. He solved my problem and turned what would have been an awful Monday into an excellent experience! Highly recommend Inter City Towing for any automobile towing. read more

Wow. Astonished at how bad this place is. And so many negative reviews about the same employee - Stacey. How can she still be working there? Do you not care about how awful your service is!? I waited 1 hour for Stacey to come help me on the side of the highway. A dangerous spot for me to be. She got here and claimed she didn't to know where I was, got very rude when I tried to help her locate me, and then hung up the phone while I was talking and drove off. Horrible service. read more

Brandon the goat! Very friendly guy, super attentive and fast at what he does. Arrived promptly and supported with getting me to a gas station while also very personable and holding great conversation. A+ customer service read more