Every time I've had these folks out for HVAC repair, they've always done a stellar job. Pricing is…read morevery good, and I've recommended them many times to my neighbors in Addison. My friend needed a new AC unit, and cool Casa was thousands less than her previous bid. It's hard to find repair services that are fair and honest. You can't go wrong here.

We are very happy with Cool Casa. We called them out after having issues with a different that had…read morebasically killed our system. Cool Casa was quick to respond and our technician Stan was very honest and knowledgeable. We later did have to have them come back out and had them replace our system as well as replace all the ducting in our 1960's home. Clint, Caesar, Stan and the entire team did such a wonderful job. Obviously this was a major job and they worked very quickly and completed this service very quickly. They had us up and running again very quickly. After having such a bad experience with big bacon, Cool Casa renewed our faith that there are still honest people that provide some of the best customer service we have ever received. We now have an upgraded more efficient system. We are very satisfied with the service.

Steve Moore, the owner of Moore Services fixed our air conditioner today. We were so relieved that…read morethey answered on a Sunday and got back to us immediately. Steve showed up on time and diagnosed the problem quickly. He was honest and efficient. We could not be more pleased with the reliable service we received. Terri D.

this company is a farce. They charged me $99.00 and didn't even calibrate my thermostat - in other…read morewords they did nothing except steL my money and waste my time! Steve Moore hasn't returned my phone call in 2 weeks. I don't have any extra money so this really has hurt me financially considering they should have calibrated my thermostat and didn't do my electric bill is way too high on top of paying them $99.09 dollars for service they did not render. I called them a few years ago and had a good result, but Steve Moore did the work himself. Take your business somewhere else and save yourself time and money.

Jakob M quickly fixed my issue and made sure I have a video of the repair to show the new…read morehomeowners. We love Copeland home services and hope they can still help us out in our home in Ben Wheeler, Texas.

This is not how we started out with this company. I could do nothing but give them a 5 star rating…read morebefore April 2026. Despite several service calls and repairs and I do mean several my system continues to fail. I have repeatedly had to leave work, rearrange my schedule and remain home for service appointments, endure uncomfortable indoor temperatures and spend hours making calls to coordinate repairs or obtain updates. I believe I have given Copeland's every reasonable opportunity to repair my system. Today is July 13, 2026 and this has been an ongoing issue since April 2026.

Cody came out on a snowy Saturday to investigate our furnace which was intermittently working…read morebecause of carbonization on the flame sensor. He was knowledgeable, meticulous, and finished the job quickly. My unit was a 2004 Rheem Classic Quiet 80. Recommendations from him were genuinely appreciated and sounded down to earth. I would ask for Cody next time I had a problem with the furnace.

I hired the company some months ago when I was remodeling my house. I needed to upgrade the…read morethermostats to nest thermostats, and do a cleaning and maintenance service on all three of my systems. When the driver showed up I introduced myself as Tim (the same guy who called). The is white man says is the home owner here can I speak to him. I said I am the home owner and he says oh you're the owner? I said yes and these are the nest thermostats I bought and want to install and proceeded to show him where they go and where all three of my systems where. As Im taking him around my house he asked me, you sure you're the home owner? I said yes I'm pretty sure I bought this house. So after I get done he says I need to run to the gas station to use the restroom I said ok and that was fine cause all my toilets were removed during the remodel. But before he left he asked me again, and you're sure you're the home owner? This time right in front of the other contractors working in the home and everyone just looked at him like that's fucked up dude. Shortly after the guy leaves another guy called me who could've been the owner and says that they aren't taking the job. When I asked why, he said his guy that just left said he didn't feel comfortable doing the job. And I said what, why? He said it doesn't matter my guy doesn't feel comfortable doing the job so we're not and you need to find someone else and then hung up. I waited a couple of days for them to come out and then wasted all that time doing the walk through, I felt I was owed an explanation. But of course never got one. So I figured this racist white man couldn't believe that a black man could own such a nice house and didn't believe that I did so much so, he didn't feel comfortable doing the work. That's just crazy! To have a company with the word KLEEN in it you guys sure are DIRTY.

We needed a security camera installed and called A-Anderson for a quote. We weren't previously…read moreprewired for anything, so they had to come out to assess the work. Dillon came over to inspect the area for installation to give an accurate estimate. Jack came out to help Dillon and we were able to have the floodlights installed that afternoon (about a couple hours of work). Both of them were super friendly!

We can't say enough good things about A-Anderson. Every person the company sent was on time,…read moreprofessional, knowledgeable, thorough, neat -- everything you want but never get. They made no messes and left no messes. And our Trane! We're in HVAC heaven. If you want a good company to come in your home and take care of your needs, call A-Anderson. (This may sound like an ad, but it's NOT. It's a very happy homeowner.)

This company is now part of Lex AC. I purchased a new full home replacement system in April 2023…read more I have required service three times as the contacts(not any related) and the blower fan, Oct 2024 and June 2026, in the air handler has failed twice. I scheduled service and was told someone would call thirty minutes before tech. No time window, just a day. I contacted them at noon to confirm still scheduled and was told early to mid afternoon. At 5pm I was told the tech was an hour out. The tech arrived and confirmed that the blower was out and would have to be ordered. The tech then went into upsell mode and from wanting to estimate for more insulation to complete duct replacement. Three year old system and multiple techs from this same company having either installed or repaired and now this tech is recommending complete duct replacement as my family sits in mid 80 heat waiting for ac to be repaired. This tech says that the old techs from Lyons "don't know as much as he does" and that is why they never recommended the upgrade. I purchased from Lyons because of the great reputation at the time. In my opinion, this is not the same company and the customer service had taken a back seat to upselling.

The only good part of their service call was that they showed up in 3 hours. After that downhill…read more Their strategy was to try and sell me a new unit. They pump up the estimate and try and convince you that maybe you shouldn't invest in the older unit. This wasn't a difficult issue, bad outdoor fan motor. Told me the unit was so old they might not be able to get a replacement (that was false). Then it was, we can get it but it costs $800 (also false) and add labor and maybe a new blade. Seemed outrageous for a pretty simple motor. Told them I had to think about it. Tech said had to charge me for the diagnostic call but if I would authorize the repair right now he would waive the fee. I said no thanks. Went inside and found I could get the motor delivered to me for less than $300 delivered. Found another company that repaired it for less than 1/2 that had been quoted to me.

Stay away from this company. They tricked me into replacing the ac circuit board even though the…read moreissue was with the contactor. Here's my story. My AC stopped working and my google nest thermostat gave me an e103 error code. When I looked up the code, online research mentioned that the Contactor had to be replaced to get the ac compressor fan working. So I called this company to get it fixed. Aaron and Patrick showed up and after some investigation told me that my AC circuit board was fried and had to be replaced. I insisted we start with replacing the contactor but Patrick said that the Contactor is fine and that the circuit board has to be replaced. I agreed what they mentioned and let them change the circuit board. They came a week later and Aaron replaced the board. Then I noticed Patrick going outside to work on the compressor fan, but I didn't think much of it. After he returned and turned on the AC, it started working. When I asked Aaron if everything was good, he said that he replaced the board and it started working. I paid them and they left. I was still trying to figure out what Patrick did outside if it was just the Board that needed replacement and so I called Aaron asking him what work did Patrick do. He said that he messed up the wiring while replacing the board and it shorted the contactor and so Patrick replaced it for free. I have never had anyone fix anything for free and not tell me. That is when I realized that I had been conned. What a convenient coincidence that he fried the contactor which was the original issue that my thermostat pointed to. And he didn't even mention it to me while I was making the payment which clearly shows that either they are incompetent and refuse to accept, it or they knew the issue and conned me. Either way this company shouldn't be in business. If you do the mistake of calling them, make sure to get a second opinion before paying $960 like me.

We've had a long history with On The Spot, and after significant back and forth, I can say that…read morethis company (and specifically their owner Cody) is one of the most dishonest and unprofessional companies I've ever encountered. When our upstairs AC unit went out about 1.5 years ago, we got a quote from three different companies including On The Spot for a 4-ton Trane system. They ended up being the cheapest, so we went with them. Specifically on the quote, it calls out that we will receive a 4-ton Trane "comfort coil", as part of our 100% Trane system. It has a link to the specific product page. We were also promised a 2-year labor warranty from On The Spot. Fast forward a year, and our upstairs system can't keep up and it's getting hot upstairs. We have On The Spot out, they say there is a leak, and repair the leak. But it still isn't cooling properly. So they come back out, and tell us "the system's pressure readings are correct, so that's all we can do." But it's still getting hot. So then we call Trane and ask to have a different company come out for a second opinion. The second company, who is a licensed Trane installer, comes out and finds a leak in the evaporator coil. BUT - they can't fix it via our Trane warranty, because On The Spot didn't actually install a Trane coil. They installed an ADP coil, which is both cheaper, and uses a piston system instead of a TXV system (which is more efficient). Since it would cost well over $1,000 to replace the evaporator coil, and both the parts and labor are still under warranty with On The Spot, at this point we call On the Spot back and tell them what has happened. Cody then proceeds to flip out and completely berate my husband. He yells and screams and accuses my husband of lying, accuses the other company of lying, and says that he will "void all our warranties for having any other tech even look at our system". Finally, my husband calms him down, gives him specific "Delta T" readings that shows our system isn't working correctly, and finally Cody calms down and agrees that he will replace the evaporator coil with what we were actually quoted, which was a Trane comfort coil system. His guys come the next week and install it. We SPECIFICALLY asked the head installer to confirm that it was a Trane comfort coil system that they were installing, and he said it was. Fast forward another week. It's still not cooling great. We then notice that water is streaming from the secondary drain line. At this point, we really don't want to have to deal with On The Spot anymore, so we call back the company that found the evaporator leak, and they send back out the same technician from before, and she finds a clog in the drain line (that part is actually not On The Spot's fault at all...) but also lets us know - the new evaporator coil that has been installed STILL isn't a Trane comfort coil system. This time, they've installed an Ameristar coil. While Ameristar is owned by Trane, it's a much cheaper part than the Trane comfort coil we were originally quoted - it again uses a piston instead of a TXV and it's made in China instead of the US. So we once again call Cody back and once again he gets angry that we had someone else look at the system and starts yelling at us. He says that we're lying, he says that the other company doesn't know what they're talking about, and he also is very misogynistic about the fact that the other company's technician is a woman. At this point, he tells us he's "washing his hands of us" and refuses to send another technician out. When I tried to talk to Cody at this point instead of my husband - he grew even more hostile, and said that as the wife, I had no business talking to him at all and should keep my mouth shut. So, now, after months of back and forth, we still have a system that isn't properly cooling, using cheaper parts than what we were quoted. The moral of the story is - avoid this company at all costs. He will lie to you, yell at you, gaslight you, and if you're a woman - tell you he won't even talk to you. Truly the worst.

Living in Texas we learn to appreciate our Air conditioners! I was ready to freak out yesterday…read morewhen my unit stopped working and I am expecting some family over this weekend for the holidays! I started searching for a reputable air conditioning company in the metroplex. Couple of my friends at work referred me to MB Kiser and I decided to give them a try! I have called their customer service and lady on the phone was very knowledgeable and willing to help, which was a big plus for me. She was able to get me on their schedule and listen to this..... crew came in time with all the tools needed to fix my system! I know that system I have is old and I soon will be on the market for a new HVAC. I am glad now I have a company I trust. If you are looking for a reliable, trustworthy Air conditioning company in Dallas, look no further. Thank you guys very much. Amy D

Quick response, my AC was out Friday all day and they came out first thing Saturday morning. Jordan…read moreanswered all my questions, and verified the issue within first 10 minutes. I would highly recommend using them in the future.