I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of…read moreover 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again.

I believe the other negative reviews to be spot-on. Be very, very careful with this company…read more They came in to give an estimate for one repair, but that turned into a big, scary report of all the issues, pointing strongly at a completely new system. Ok. They had photos. Their explainations sounded reasonable, especially when coupled with the photos they quickly flashed through on their tiny phone. So, I told them that we would likely move forward, but I require two things - a copy of all of those photos, and two estimates, one for what they wanted to sell me, and a separate itemized repair list. I got two estimates - one for the original they were pushing, and another for something MORE expensive. No itemized list of repairs. No photos. When I reached out in email, they wanted a phone call. There is almost always a good reason for not wanting to leave a record via email. But, $15,000-ish for a new 5 ton unit, with no new duct work... yeah, you'd better *really* back that up. They could not (would not?) I now have to suspect that thier photos were doctored in some way, maybe even not all of my unit. Who knows? Who looks inside, like that? And, I suspect their reason for not sending me copies of those were dubious. They also pressured the sale claiming that "prices go up next week for Summer." Sha. Ok. This was in March. Good luck with these tactics. Not for me. If you want to give them enough rope to hang themselves to find out for yourself, just act ignorant and as excited for a new unit as they suddenly are to sell you on it. You'll see. It'll cost you $120 for the scammy diagnosis, though.

Alex is too much of a professional, he shared even with me about purchasing the proper filter. No…read moreother tech has shared that. He is professional at communicating, Also showing any other awareness issues. He is respectful and I am very empowered about the knowledge he knows about Air conditioning. Don't let his size fool you he is fully equipped for the Job. Thank you Cool Experts for sending Alex.

Good service is expected Above and Beyond is unexpected ,trust is earned not given. Had 5 Ac…read morecompanies come out for diagnostic and quotes for a New AC system none took the time to give a detailed response and educate me except Cool Experts. Seer levels , Ac ton size impact had no idea about this until I met with them. Signed off on the system during after hours on a weekend and 8 am next morning they arrived and finished same day and refused to take my payment from me until they come back to do a QA check. Wow! Thank you @Coolexperts -sincerely customer for life

Dragan and his team were very professional. He we went through the house and attic and offered…read morerecommendations for the heater install - no sales pressure. The quote arrived later that day and was very competitive. The installation took place a few days later - the team was done in a few hours, and were meticulous about cleaning up what little mess had been made. We're very satisfied with the result and would happily use them again.

Update: It's been almost five years since Dragan and the team installed my new HVAC system. I've…read morehad two issues since then (furnace outage in a cold stretch and a leak in the line set that was losing coolant), and both were repaired quickly and professionally by the team. I continue to be very happy with my decision to go with Dragan and his support team, and would highly recommend them highly to anyone needing any type of HVAC support.

Our a/c stopped working in the middle of 110 degree weather and as you can imagine our only options…read morewere to add our names to a waiting list with our usual company or find an new HVAC company. We were referred to Campbell Heat and Air and Rick came out same day! Our system is older and several other companies are usually focused on selling a new unit (which would have been at least 2 weeks without a/c) rather than getting us up and running in the middle of summer. Needless to say the honesty and knowledge of Campbell Heat and Air had us up and running and when we can afford a new HVAC system, they will get our business! Highly recommend!

From the owner: Campbell Heat and Air offers personalized service for our customers. We stand behind the work that…read morewe do. Call us now for fast, professional service.

Clay did a great job performing a pre-summer tune-up maintenance service on my two home A/C units…read more He arrived on time with all the proper tools and equipment. Clay was very knowledgeable about A/C systems and took the time to explain what he was doing and why it's important to service your A/C system regularly. I highly recommend Clay and will certainly call him again the next time I need service or repair done to my home A/C system.

From the owner: Enjoy an effortlessly comfortable home atmosphere with our skilled repair and maintenance of…read moreclimate systems.

I should go edit my Google review. I'm very irritated and…read moreeven after days of giving myself to calm down, I'm still angry. I know for a fact that I asked if the quote and payment we gave for attic insulation, included over the garage. I was told yes, and I know I asked at least three times, and was told yes. The two other people in the home, heard it as well. The over the garage was not insulated. Now I understand, that I should have checked before I left the other review. That's on me. I shouldn't have taken anyone else's word, and I should have gotten the ladder and looked. When I texted the man who came here, I was told yes "no, it only includes over living space". The insulation over the living space is nicely done. I am very pleased with that. Just very irritated that, what I was told was going to happen, and included, turns out it's not.

These guys were great. The quote was what I asked for and no surprise "add-ons." They actually came…read morein way under, and over-delivered compared to other quotes I got. The actual installers were professional and fast. I'm very pleased and I normally do everything myself so this is new to me.

Repairs and does not just try to sell you another unit. Been doing business with him for 30 years…read moreand gives the best prices.

Awesome service by Premier AC and Ron today. Within a 24 hour period, we had both sets of parents…read morehomes have failures with their AC. Reached out to Ron and with 4 hours this morning, he had both back running and cooling off the homes. Wonderful response and excellent service. I highly recommend Premier AC and Ron. Make sure you consider them the next time you have an HVAC issues.