Amazing facility and staff! Highly recommend for any and all storage needs…read more Staff was so accommodating and the facility was cleanest one we've seen.

This place is like every other storage place, lures you in with a cheap rate, then raises the rate…read moreevery few months, and on top of that, there's a whole bunch of surcharges. Who's heard of an energy surcharge? And why do I have to pay it? Who knows. Insurance - they charge an extra $12 insurance for "my protection" and will only take it off when I send my renters / house insurance. Why does it matter? If I don't have insurance I lost my stuff. If I have insurance and something happens, my insurance company will still handle the insurance, whether or not I showed you a copy of my insurance. My insurance on my personal items should not matter. It's just another way for them to charge extra fees and make it difficult for you to remove fees. If there's a way for them to rip you off, they will.

I just rented a 5x10 Unit. I called to reserve a unit on Sunday and was quoted a price that was…read moreonly available that day, but I couldn't get to the unit till Tuesday. They still honored it. Rare in this day in age. The property manager and Irene, the wonderful desk attendant, were both accesible by phone prior to my move in to avail me of any concern. Upon arrival, Irene made me feel welcome, and like I had made the right decision for my rental needs. The feeling was only amplified as I continued the registration process. I have used multiple storage properties, both PS and other companies, and without a doubt it was the fastest and most courteous experience to date. The property is set up for customer ease. All of my obligations, as to locking the unit and abiding by the contract were carefully and respectfully explained. The unit was clean, along with the elevator and hallway. Irene answered all of my MANY questions with patience and respect. HIGHLY RECCOMMEND.

Serves it's purpose- cheap and accessible. MUCH cheaper than any nearby place. Two negatives-…read more 1. Only bathroom is near the office (none in actual facility). I piss in the parking lot. 2. It gets INSANELY hot in the summer, and freezing in winter; do NOT plan on spending any time here in that period, and temperature-sensitive items might be inadvisable

There are additional storage options in this area but I was lucky to find Westy's first, and it…read moregets a gold star! Every employee was courteous, professional, informed, and a PLEASURE to work with. The rates are very reasonable despite walking into what appears to be an upscale hotel! I couldn't believe how easy it was to establish an account and have my stuff moved into an immaculate storage room. And, as importantly, how easy and quick it was (very important on moving day) to complete the close-out paperwork after my movers had finished moving out! Kim Darien, CT

The entire facility is immaculate. They never raise the rates on you, so you aren't going to absorb…read moresneaky charges that'll make you have to use movers (again) to store your belongings. The staff are professional and Shawn was tremendously helpful with my move, which required a 10x20.

Great clean facility with excellent customer service!! They provide climate control, locks and…read moregood hours of service.

I needed to store some items over a 3-4 month period in this area. I didn't want to use the storage…read moreservice that I'd used in the past based on recommendations. I looked online and came across Southbury self storage. Their website was so simple and direct that I didn't believe it. There was a sale on unit rentals when I was inquiring and it was a much more reasonable pricing than I'd seen elsewhere. I called and spoke to Paul and then Rob. Anytime you call you get an answering service where they call you back after you leave a message or someone picks up right away. I've experienced both and they are prompt about communicating. Paul and Rob are also very nice. You can literally set up an account, rent a unit, and access your stuff without dealing with anyone. The parking lot is well lit as is the facility itself. They provide dollies, carts, and such to move your items. They also have a broom and pail for cleaning up any mess you've creates while moving. If you are looking for a private, safe, clean facility that is monitored without being intrusive, this is your sign to go for it. My items were retrieved at the end of the rental and wete perfectly intact and in the same condition they were left. I've no complaints and can't refer them enough.

GOOD NEWS. I wrote a review earlier this week in response…read moreto a problem with Global Self Storage of Clinton CT. To update that complaint I must say without a doubt the people in charge of that business definitely listen and monitor the content I received a call from a person who represents Global in a high management position. He was extremely interested in this problem, and in all truth he and I rectified the issue and I am very happy to report we came to an amicable solution that allows me to continue our business as before. The facility is clean, secure and well managed, and now very affordable.

Clean and secure facility. Ray is very helpful and quick to rectify issues. Has multiple security…read moremeasures in place and is never crowded. My only complaints would be the billing on the first of the month, I try to rearrange my bills so they are not due on that date and my rate also increased and overlooked the small post card and never received an email. I would have definitely liked more notice and the ability to budget for the increase. I dont think the price increase was unfair or unreasonable but was significant to me, sort of makes me wonder how often rate increases will happen. This is obv more of a company wide thing vs customer service, which the facility itself and management has been helpful. ²

The people here are great and the facility is well kept up and managed…read more Be careful about getting storage on anything but the ground floor, though. The elevators are tiny, and anything large like a couch or fridge or table will be VERY difficult, if not impossible, to get onto the fridge. Also, the elevator doors are programmed to close almost immediately after they open, so they'll close on you. And they don't have any lasers to see whether you're in the elevator door, so they'll close forcefully on you or whatever you're carrying, repeatedly, until you get entirely on the elevator.

If you buy packing materials and choose to return anything not used…read more You have to fill out a fucking form. This is 2026!

This place is the absolute best for storage in the New Haven/ Yale area! Reasonably priced,…read moreamazing and helpful staff, easy access, and very secure. We kept our things here for a year while we looked for a house and we never had trouble accessing the unit or getting help when needed. They have tons of handcarts to assist with moving and supplies if you need them. If I ever need storage in New Haven, this needs to be your first and only stop! As a bonus, the music in the storage area is great ... added a great ambiance while packing and unpacking!

Mouse infestation and they tried to charge me for something that this infestation destroyed, that I…read morewould've otherwise had someone come pick up to purchase. They claimed I left it in my storage unit (which wasn't true), and charged me for another month. The manager is nice, but this was unacceptable.

Kevin at Oakdale is amazing. He has worked with me with all the challenges that I have given him…read moreregarding my storage needs . the building is clean it's air conditioned and has easy access to bring in or remove bulky items. i highly recommend Oakdale for any of your storage needs.

excellent storage facilty with clean, smart storage units. Owner Kevin, is super professionel and…read morenot least very friendly and helpful. we have used several storage facilities in the past 3-4 years and Oakdale Self Store is easily the best of all facilities.