Extremely disappointed with my experience with Metro School Uniforms.
I placed an online order for my daughter's KIPP Academy uniform on July 28, specifically because their website stated that orders being processed would be shipped or ready for pickup within 5-7 business days.
On August 11, after receiving no pickup notification, I emailed asking for an update. I was then told to allow 15-20 business days, which was completely different from the timeframe provided when I placed my order.
It is now August 18, THREE WEEKS after I placed and paid for my order, and my daughter starts school tomorrow. I still do not have her uniform.
Today alone, I emailed again, called and left a voicemail, and physically went to the store TWICE. Both times the line was wrapped outside and around the corner. When I finally spoke with someone, they still could not give me an answer about when my order would be ready.
What makes this even more frustrating is the complete lack of communication. If a business knows it cannot fulfill orders within the timeframe advertised, customers should be told that BEFORE taking their money. Parents are depending on these uniforms for their children to start school.
I ordered three weeks ahead of time. This was not a last-minute purchase. I should not have to chase a business through repeated emails, phone calls, voicemails, and multiple trips to the store just to find out where a PAID order is.
At this point, I have escalated my concerns directly to management and am filing a formal complaint with the BBB.
Back-to-school season being busy is understandable. Taking orders, giving customers unrealistic fulfillment times, failing to communicate, and leaving parents without required uniforms when school starts is not.
This entire experience has been unacceptable. read more